I ordered a replacement battery for my router which is a Lithium ion Battery as my old one was swollen so much the back panel came off. The shipping was 2 days later than expected but thf battery is... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Horrible customer service. I asked for a refund for a product which was delivered spoiled & unsafe for consumption.I was told that I was wrong & that the product was fine.
Absolutely superb service. Ordered a Terry's Chocolate Orange Milk Chocolate. Really big fan of Terry's Chocolate Orange. But this brand is not available locally. Ubuy has satisfied my craving for del... See more
Company replied
Your customer care on the phone are super polite & professional. I don't remember date of my calls,but I called few times,I am a visitor in Kuwait ,making sure to get my items on time before l... See more
Company replied
Company details
Written by the company
The best online shopping website in Kuwait. Shop electronic goods, fashion accessories, beauty products, mobile, men & women clothing, shoes, home & kitchen appliances online on Ubuy in Kuwait: Visit Ubuy to shop from the USA, UK, Japan, & Korea. Explore imported products online from the USA, UK, Japan & korea . Buy from Ubuy Kuwait to ship from the USA, UK and China. We provide cross-border shopping experience with great offers and deals. ✓ Low prices ✓ Big discounts ✓ Fast shipping ✓ Genuine brands ✓100 Million products. | Online Shopping | Electronics, Health & Beauty Product, Fashion| Ubuy Kuwait
Contact info
Al Murqab, Block 3, Khalid Ibn Al Waleed Street, Mazaya Tower 3, Floor 22,, Kuwait, Kuwait
- (+965) - 22204472/ 22055305
- info@ubuy.com
- www.a.ubuy.com.kw
4.2
Great
248 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Several sellers, feature of tracking the status of the
The parts are available from several sellers, which allows for a variety of prices and quality, Providing time options for delivery with the feature of tracking the status of the goods.
June 5, 2023
Reply from Ubuy Kuwait
Hello Abdullah Falah Alkhaldi,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Great shopping experience
June 5, 2023
Reply from Ubuy Kuwait
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
I have not received it yet
June 3, 2023
Reply from Ubuy Kuwait
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
the delivery time is long
June 3, 2023
Reply from Ubuy Kuwait
Hi, We are sorry to hear about your experience. Please accept our sincere apologies for the inconvenience caused. Please let us know your query in detail at info@ubuy.com so we may check and assist you. Thank you once again for your valuable feedback.
We value our customers and take all the necessary actions for their satisfaction. Again, we are sorry for the inconvenience caused to you.
All the delivery comes in time
All the delivery comes in time and the order packaging for all the order are the best and fast.
June 2, 2023
Reply from Ubuy Kuwait
Hello Saleh Arman,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Whatever the specs were in the order
Whatever the specs were in the order, that's what arrived.
And that's what is important to the orderer in order to accomplish the plan in mind.
May 15, 2023
Reply from Ubuy Kuwait
Hello Roel B.E,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
I order from Ubuy as I can find what I…
I order from Ubuy as I can find what I need easily and it can be delivered fast.
May 4, 2023
Reply from Ubuy Kuwait
Hello Jassim Alanjari,
Thank you for your valuable feedback & rating. Your review encourage us greatly. Happy Shopping!
Best Regards,
Team Ubuy
I have received the product ordered on…
I have received the product ordered on time, with satisfaction
May 3, 2023
Reply from Ubuy Kuwait
Hello, Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Reply from Ubuy Kuwait
Hello,
Please accept our sincere apologize for the inconvenience caused to you. Please be informed that the product already reached our warehouse yesterday and will deliver to your place at the earliest.
We are putting our best efforts to deliver the product parcel to your place. Once again, we are sorry for the inconvenience caused.
Thanks & Regards,
Team Ubuy
Reply from Ubuy Kuwait
Hello Faisal Ali,
We are really sorry to hear this. Please accept our sincere apologize for the inconvenience caused to you. We want to inform you that the product was available in stock when order placed however when request was sent to the seller, the product was not available with them. This product is also not available with other sellers as well that's the reason we need to cancel your order.
We have forwarded this concern to the quality team and they will take necessary action on it. Once again, we are really sorry for the inconvenience caused to you.
Thanks & Regards,
Team Ubuy
Best website ever guaranteed genuine…
Best website ever guaranteed genuine products and services and if you received your order not like described or damaged they will replace it for you or fully refund you very trustworthy customer related website.
Thank you Ubuy for your endless support I really appreciate it.
May 5, 2023
Reply from Ubuy Kuwait
Hello, Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Where is my order I’m waiting
April 4, 2023
Reply from Ubuy Kuwait
Hello Lina Alsaleh,
Thank you for placing an order with us. We would like to inform you that the product you have ordered is arriving between Apr 29 - May 17 at our warehouse in the US then the same will be delivered to you within next 3-4 working days. You will receive the tracking information as soon as the shipment will be dispatched from our warehouse to your country.
Best Regards,
Team Ubuy
the company is doing well for its…
the company is doing well for its customers but the shipping price is very high, sometimes the price is higher than the item itself!
April 6, 2023
Reply from Ubuy Kuwait
Hello Majeed Abdullah,
Thank you for your valuable feedback. We have forwarded your shipping related concern to the quality team. They will surely take an action on it.
Thanks & Regards,
Team Ubuy
Fast delivery
The product received as described exactly and before the expected date. Highly recommend their service.
March 28, 2023
Reply from Ubuy Kuwait
Hello Shatha,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Thank you i like ubuy website 😊
March 27, 2023
Reply from Ubuy Kuwait
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Reply from Ubuy Kuwait
Hello,Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Reply from Ubuy Kuwait
Hello,Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Reply from Ubuy Kuwait
Hello,Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
The experience was good
The experience was excellent. The only draw back is that i have selected the expedite delivery which indicated 5 days delivery which it passed beyond and yet delivered
January 30, 2023
Reply from Ubuy Kuwait
Hello Bilal Hassan Faour,
We are really sorry to hear that. Please accept our sincere apologies for the inconvenience caused to you. We request you to please let us know your query in detail along with the order number at info@ubuy.com. Our team will look into the concern. Thank you once again for your valuable feedback.
Best Regards,
Team Ubuy
Good reliable delivery
January 31, 2023
Reply from Ubuy Kuwait
Hello, Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.