I ordered a replacement battery for my router which is a Lithium ion Battery as my old one was swollen so much the back panel came off. The shipping was 2 days later than expected but thf battery is... See more
Company replied
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See what reviewers are saying
Horrible customer service. I asked for a refund for a product which was delivered spoiled & unsafe for consumption.I was told that I was wrong & that the product was fine.
Company replied
Absolutely superb service. Ordered a Terry's Chocolate Orange Milk Chocolate. Really big fan of Terry's Chocolate Orange. But this brand is not available locally. Ubuy has satisfied my craving for del... See more
Company replied
Your customer care on the phone are super polite & professional. I don't remember date of my calls,but I called few times,I am a visitor in Kuwait ,making sure to get my items on time before l... See more
Company replied
Company details
Written by the company
The best online shopping website in Kuwait. Shop electronic goods, fashion accessories, beauty products, mobile, men & women clothing, shoes, home & kitchen appliances online on Ubuy in Kuwait: Visit Ubuy to shop from the USA, UK, Japan, & Korea. Explore imported products online from the USA, UK, Japan & korea . Buy from Ubuy Kuwait to ship from the USA, UK and China. We provide cross-border shopping experience with great offers and deals. ✓ Low prices ✓ Big discounts ✓ Fast shipping ✓ Genuine brands ✓100 Million products. | Online Shopping | Electronics, Health & Beauty Product, Fashion| Ubuy Kuwait
Contact info
Al Murqab, Block 3, Khalid Ibn Al Waleed Street, Mazaya Tower 3, Floor 22,, Kuwait, Kuwait
- (+965) - 22204472/ 22055305
- info@ubuy.com
- www.a.ubuy.com.kw
4.2
Great
250 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The experience was good
The experience was excellent. The only draw back is that i have selected the expedite delivery which indicated 5 days delivery which it passed beyond and yet delivered
January 30, 2023
Reply from Ubuy Kuwait
Hello Bilal Hassan Faour,
We are really sorry to hear that. Please accept our sincere apologies for the inconvenience caused to you. We request you to please let us know your query in detail along with the order number at info@ubuy.com. Our team will look into the concern. Thank you once again for your valuable feedback.
Best Regards,
Team Ubuy
Good reliable delivery
January 31, 2023
Reply from Ubuy Kuwait
Hello, Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
I didn’t receive my order yet
January 13, 2023
Reply from Ubuy Kuwait
Hello,
We are sorry to hear this. We got an update from the concerned team that the order will reach our warehouse today and then deliver to your place at the earliest.
We are really sorry for the inconvenience caused to you in this regard. We have forwarded your feedback to the quality team to make sure that corrective action should be taken. Thank you so much for your valuable feedback.
Thanks & Regards,
Team Ubuy
My order cancelled after ipayed
January 3, 2023
Reply from Ubuy Kuwait
Hello,
We are sorry to hear this. Please be informed that your order was on hold as we did not receive the order amount. You have another order with the same products. This order is under processing and the order request has already been sent to the seller. For further concerns, please drop an email at info@ubuy.com so the concerned team can assist you.
Thanks & Regards,
Team Ubuy
Purchase canceled due to restrictions …
Why display items that have shipping restrictions and cannot be shipped? I was so happy I finally found what I was looking for and then they tell me that the item they displayed cannot be shipped. Why display it then?!
December 31, 2022
Reply from Ubuy Kuwait
Hello Pure Moons,
Thank you for sharing your valuable feedback. We are sorry for the inconvenience caused. We have shared the feedback with our team, and we will improve on the same.
We value our customers and take all the necessary actions for their satisfaction. Again, we are sorry for the inconvenience caused to you.
Best Regards,
Team Ubuy
Poor service provided
Poor service provided,
I always get my shipments delayed even though i order thru Express Shipping. On the 20th of december 2022 i placed a order thru express shipping and to date (27/12/2022) it shows order in process even after 7 days. They have not yet processed my order.
Hopless service. i am winding up buying thru Ubuy. shifting all my purchases to different sites who provide better service.
Note the site states as mentioned below - (which should be never trusted).
Express Shipping
3-6 Business days (Customs delay might occur)
KWD 5.44
Standard Shipping
5-9 Business days (Customs delay might occur)
December 26, 2022
Unprompted review
Reply from Ubuy Kuwait
Hello Anup Nazareth,
Thank you for sharing your valuable feedback. We are sorry for the inconvenience caused. We have shared the details over the Email for which you are concerned. Kindly revert us on the same.
We value our customers and take all the necessary actions for their satisfaction. Again, we are sorry for the inconvenience caused to you.
Best Regards,
Team Ubuy
Reply from Ubuy Kuwait
Hello Abdulmohsen Alajeel,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Good Service & Shopping Experience..
December 5, 2022
Reply from Ubuy Kuwait
Hello, Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Super professional
Your customer care on the phone are super polite & professional.
I don't remember date of my calls,but I called few times,I am a visitor in Kuwait ,making sure to get my items on time before leaving Kuwait .
I made 3 orders ,it was easy & pleasant .
Keep up great job.
December 3, 2022
Reply from Ubuy Kuwait
Hello Gus Bougharios,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
i am several times buy product from…
i am several times buy product from UBUY, but clearing is very high, you have thinks about my opinion.
December 3, 2022
Reply from Ubuy Kuwait
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
The delivery time was pretty good
The delivery time was pretty good
And also the customer service and follow up is great
November 19, 2022
Reply from Ubuy Kuwait
Hello Osama Hassan,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Great experience
November 2, 2022
Reply from Ubuy Kuwait
Hello Radhia,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Marvellous precise and fast thank Ubuy
Marvellous precise and fast thank Ubuy
I was surprised by the performance , I am satisfied with the service and it will be one the main means of purchasing
November 4, 2022
Reply from Ubuy Kuwait
Hello Ahmed Alajlan,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Reply from Ubuy Kuwait
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Great service and communication
October 2, 2022
Reply from Ubuy Kuwait
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
perfect service
October 8, 2022
Reply from Ubuy Kuwait
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Excellent product!
October 8, 2022
Reply from Ubuy Kuwait
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Reply from Ubuy Kuwait
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Perfect delivery time and experience
My first time buying oversees product, it was a fantastic experience! You guys gave me all the helpful information I needed to keep tracking my product and it arrived through DHL express so it was extremely fast and quicker than anticipated which was perfect, Please don’t change that!
September 30, 2022
Reply from Ubuy Kuwait
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
So far the delivery date is always…
So far the delivery date is always earlier than expected
September 28, 2022
Reply from Ubuy Kuwait
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
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