I ordered a replacement battery for my router which is a Lithium ion Battery as my old one was swollen so much the back panel came off. The shipping was 2 days later than expected but thf battery is... See more
Company replied
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See what reviewers are saying
Horrible customer service. I asked for a refund for a product which was delivered spoiled & unsafe for consumption.I was told that I was wrong & that the product was fine.
Company replied
Absolutely superb service. Ordered a Terry's Chocolate Orange Milk Chocolate. Really big fan of Terry's Chocolate Orange. But this brand is not available locally. Ubuy has satisfied my craving for del... See more
Company replied
Your customer care on the phone are super polite & professional. I don't remember date of my calls,but I called few times,I am a visitor in Kuwait ,making sure to get my items on time before l... See more
Company replied
Company details
Written by the company
The best online shopping website in Kuwait. Shop electronic goods, fashion accessories, beauty products, mobile, men & women clothing, shoes, home & kitchen appliances online on Ubuy in Kuwait: Visit Ubuy to shop from the USA, UK, Japan, & Korea. Explore imported products online from the USA, UK, Japan & korea . Buy from Ubuy Kuwait to ship from the USA, UK and China. We provide cross-border shopping experience with great offers and deals. ✓ Low prices ✓ Big discounts ✓ Fast shipping ✓ Genuine brands ✓100 Million products. | Online Shopping | Electronics, Health & Beauty Product, Fashion| Ubuy Kuwait
Contact info
Al Murqab, Block 3, Khalid Ibn Al Waleed Street, Mazaya Tower 3, Floor 22,, Kuwait, Kuwait
- (+965) - 22204472/ 22055305
- info@ubuy.com
- www.a.ubuy.com.kw
4.2
Great
250 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My shopping with ubuy Kuwait
I like shopping with ubuy Kuwait .It is fast and easy ,in addition to the diversity of the shopping catalogue that is enjoyable and fulfills the needs .
September 18, 2022
Reply from Ubuy Kuwait
Hello,
Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards,
Team Ubuy
Can be better
September 25, 2022
Reply from Ubuy Kuwait
Hello,
Thank you for sharing your valuable feedback. We are sorry for the inconvenience caused. Please share your concern in detail on our email info@ubuy.com so we may improve on the same.
We value our customers and take all the necessary actions for their satisfaction. Again, we are sorry for the inconvenience caused to you.
Best Regards,
Team Ubuy
Very good and fast
September 24, 2022
Reply from Ubuy Kuwait
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Reply from Ubuy Kuwait
Hello,
Thank you for your valuable feedback & rating. Your review encourage us greatly. Happy Shopping!
Best Regards,
Team Ubuy
Nice satisfying service
September 21, 2022
Reply from Ubuy Kuwait
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Reply from Ubuy Kuwait
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Best of the best
September 18, 2022
Reply from Ubuy Kuwait
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Reply from Ubuy Kuwait
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Good .. Fast .. On Time
i got the shipment on time .. great company and fast delivery..
September 10, 2022
Reply from Ubuy Kuwait
Hello,
Thank you for your valuable feedback & rating. Your review encourage us greatly. Happy Shopping!
Best Regards,
Team Ubuy
All good keep it up
September 8, 2022
Reply from Ubuy Kuwait
Hello,
Thank you for your valuable feedback & rating. Your review encourage us greatly. Happy Shopping!
Best Regards,
Team Ubuy
Delivered items differ from whats been…
Delivered items differ from whats been ordered
September 5, 2022
Reply from Ubuy Kuwait
Hello,
We are really sorry to hear that. Please accept our sincere apologies for the inconvenience caused to you. We request you to please let us know your query in detail along with the order number at info@ubuy.com. Our team will look into the concern. Thank you once again for your valuable feedback.
Best Regards,
Team Ubuy
Very Good and fast Delivery
September 3, 2022
Reply from Ubuy Kuwait
Hello,
Thank you for your valuable feedback & rating. Your review encourage us greatly. Happy Shopping!
Best Regards,
Team Ubuy
Reply from Ubuy Kuwait
Hello,
Thank you for your valuable feedback & rating. Your review encourage us greatly. Happy Shopping!
Best Regards,
Team Ubuy
I ordered 2 items
I ordered 2 items . 1 I received and the other one most important still not received . Even I paid express delivery charges .
August 28, 2022
Reply from Ubuy Kuwait
Hello,
Thank you for sharing your valuable feedback. We are sorry for the inconvenience caused. We would like to inform you that the shipment got delayed because the export documents were required from the shipper's end so we had to arrange them prior to shipping the item from our warehouse to your country Rest assured, the product is in transit to the destination and the same will be delivered to you at the earliest. For your reference, we have shared the shipment tracking details over the Email. You may check the same to find the latest tracking update of your shipment.
We value our customers and take all the necessary actions for their satisfaction. Again, we are sorry for the inconvenience caused to you.
Best Regards,
Team Ubuy
Very bad service.
August 25, 2022
Reply from Ubuy Kuwait
Hello, we are really sorry to hear that. Please accept our sincere apologies for the inconvenience caused to you. We request you to please let us know your query in detail along with the order number at info@ubuy.com. Our team will look into the concern. Thank you once again for your valuable feedback.
Smooth and easy
August 21, 2022
Reply from Ubuy Kuwait
Hello,
Thank you for your valuable feedback & rating. Your review encourage us greatly. Happy Shopping!
Best Regards,
Team Ubuy
No refund for delayed delivery, I paid for express delivery!
Note: I paid extra for express delivery.
I ordered an item along with other items totaling around 775$ on 5th August 2022, I contacted customer service on 17th August to know when will I get the item, they said it is going to take an additional week to arrive to their warehouse then an additional 3~4 days to delivered to me (if custom goes smoothly and it's not a weekend), in total, it will take a month for it to be delivered! Not to mentioned the expensive custom and delivery charges!
When I asked for cancelation for the item, they basically said that I will lose 7$ if I cancel. Why should I pay for the vendor/platform delay?
What a waste of money and time.
August 17, 2022
Unprompted review
Reply from Ubuy Kuwait
Hello,
We are sorry for the inconvenience and do understand the concern, however, the pending item from the order falls in the category of not fulfilled by Ubuy, these products have to be arranged from a third-party seller, hence the delivery of the same takes longer. Also as the product is already in transit from the seller, hence in case of cancellation there will be a partial deduction, however, our team has been informed to expedite the further procedure.
Our team is continuously monitoring the shipment, we would really appreciate your time and patience on the same. We value our customers and take all the necessary actions for their satisfaction. Again, we are sorry for the inconvenience caused to you.
Thanks & Regards,
Team Ubuy
Reply from Ubuy Kuwait
Hi,
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Best Regards,
Team Ubuy
Reply from Ubuy Kuwait
Hi,
Thank you so much for sharing your 5 Star experience with us. We hope to see you again soon.
Best Regards,
Team Ubuy
It’s better to send this survey after…
It’s better to send this survey after the items delivery for best customer response.
August 9, 2022
Reply from Ubuy Kuwait
Hello,
Thank you for taking the time to share your feedback The survey was sent to you depending on your past orders with us. Your feedback is very important for us to improve our services.
Once again, thank you so much for your valuable feedback.
Thanks & Regards,
Team Ubuy
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