We would highly recommend AAA Removals, great company to move with, this was our second move in recent years, moving from the Central Coast to Sydney. Once again the team were well skilled in moving,... See more
Company replied
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Review summary
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Reviews shaping this summary
Truck 25 Bashar and Martin were the absolute professionals! I have moved rentals so many times and this is the best service I’ve ever had. They packed up all my stuff into the truck with so much care,... See more
Company replied
Rivan and Steven Truck Number 24 ⭐️⭐️⭐️⭐️⭐️ I had an amazing experience with this removalist team! They were incredibly quick and efficient without cutting any corners. Every item was handled with c... See more
Company replied
Thank you so much to the guys for helping us move house. They were brilliant. Very professional and friendly. They overcame the problem we had with the narrow staircase. They did not stop until all ou... See more
Company replied
Company details
Written by the company
AAA City Removalists is an accomplished Furniture Removalist company and a member of Afra (Australian Furniture Removers Association) member. With over 8,000 positive reviews on Google, Product Review & Facebook, we offer high quality affordable Removalists that adhere to the toughest standards in the Moving industry. We provide AAA quality Removals to Homes & Offices in Sydney since 2005, moving furniture within Sydney, Country and interstate. We pride ourselves on offering our customers movers who are reliable, safe, dependable and Affordable Relocation of all sizes, so there’s a removal package for everyone. Call 02 97371111
Contact info
Unit 10/1 Adept Lane , 2200, Bankstown, Australia
- 02 97371111
- info@aaacityremovalist.com.au
- www.aaacityremovalist.com.au
4.8
Excellent
360 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Truck 25 Bashar and Martin
Truck 25 Bashar and Martin
They were really great again, thank you
November 14, 2025
Unprompted review
Reply from AAA City Removalist
Thank you William for the positive review. It was a pleasure serving you.
Seamless Removal
The team from AAA City Removalists made our removal very seamless and easy. The whole team from the office team to Frank and his team on the day were all fantastic. Great to deal with a very customer focused friendly company.
November 6, 2025
Unprompted review
Reply from AAA City Removalist
We genuinely thank you for your positive review of our services.
Bashar and his team truck 25 (return…
Bashar and his team truck 25 (return customers) did a great job, looked after our items and were friendly and professional. Thank you
November 1, 2025
Unprompted review
Reply from AAA City Removalist
We appreciate your positive review and look forward to serving you again.
Truck 25 Bashar and Martin
Truck 25 Bashar and Martin, great service, on time, very reliable, will definitely be using them again
October 28, 2025
Unprompted review
Reply from AAA City Removalist
Thank you Paulo for your nice review. It was a pleasure dealing with you today.
The driver and his offsides packed us…
The driver and his offsides packed us up efficiently and were very patient through a difficult settlement (not of our making). Settlement was not resolved by the end of the day so had to roll into the next day. AAA have remained polite and courteous through all levels of the process. I would definitely recommend them.
October 23, 2025
Unprompted review
Reply from AAA City Removalist
Thank you so much for your kind words! We’re really pleased to hear that our team handled your move efficiently and with patience, especially through the unexpected settlement delay. We truly appreciate your understanding and recommendation — it means a lot to us. Wishing you all the best settling into your new home!
Rivan and Steven Truck Number 24
Rivan and Steven Truck Number 24
⭐️⭐️⭐️⭐️⭐️
I had an amazing experience with this removalist team! They were incredibly quick and efficient without cutting any corners. Every item was handled with care and respect, and they were so helpful throughout the whole move, always happy to assist and check where things should go. Their professionalism made a normally stressful day so much easier. Highly recommend!
October 18, 2025
Unprompted review
Reply from AAA City Removalist
Thank you, for your wonderful feedback! We're glad to hear that Rivan and Stevan provided you with friendly and quick service. Your support means a lot to us!
Mr Bashar and Martin Truck 25
Mr Bashar and Martin Truck 25, did remove my furniture today from one house to another. Both the guys were very hardworking , efficient and honest. I am happy with their. I would recommend them to anybody.
Blossom Tream
September 23, 2025
Unprompted review
Reply from AAA City Removalist
Thank you for your wonderful feedback about Truck 25; we're glad to hear everything was completed efficiently and smoothly!
Truck 25 Bashar Martin & John these…
Truck 25 Bashar Martin & John these removalists helped us so much, they were very professional, polite and the removal job from Sydney to Woy Woy was in a timely manner would highly recommend this company ! Thank you
September 18, 2025
Unprompted review
Reply from AAA City Removalist
Thank you, Tabatha, for your wonderful feedback! We're so pleased to hear about your positive experiences with us and the fantastic work the team conducted. Your recommendation means a lot to us!
Very friendly guys
Very friendly guys, truck 11, Roni and Ark, really helpful, on time and hard working. Moved from Earlwood to Picnic point. Highly recommended
September 17, 2025
Unprompted review
Reply from AAA City Removalist
Thank you, for your wonderful feedback! We're so grateful for your continued trust in Roni and Ark in Truck 11. It's fantastic to hear that we could make your moving experience smooth and stress-free. Your recommendation means a lot to us!
Truck 25 Bashar and Martin
Truck 25 Bashar and Martin - wonderful and very helpful service today - would recommend to everyone .
September 15, 2025
Unprompted review
Reply from AAA City Removalist
It was our pleasure serving you and your family Karen. Please keep us in mind the next time you need a hand moving.
We used them to move from Bankstown to…
We used them to move from Bankstown to Colebee..Above and Beyond service - Truck 11 Roni and Arc …On timing and amazing service ..very helpful and understanding..
September 12, 2025
Unprompted review
Reply from AAA City Removalist
Cheers Mani for your positive review. It was our pleasure serving you.
Truck 25 Bashar and Martin
Truck 25 Bashar and Martin
Very happy with the removalist from Petersham to Granville
September 11, 2025
Unprompted review
Reply from AAA City Removalist
It was our pleasure relocating you. Hope you settle into your new home.
Bashar and Martin Very professional…
Bashar and Martin Very professional and efficient very good service
September 11, 2025
Unprompted review
Reply from AAA City Removalist
Thank you Laura. We are appreciative for your thoughtful review.
Truck 25 Bashar and Martin amazing…
Truck 25 Bashar and Martin amazing service. Both guys friendly and handle our move with ease. Highly recommend 5 Stars 🌟🌟🌟🌟🌟
September 10, 2025
Unprompted review
Reply from AAA City Removalist
Thank you Naz for your positive review. We enjoyed conducting your relocation.
Terrible to deal with. DO NOT USE THESE GUYS
I booked these guys. what a mistake
Quoted then rang and rang and rang, finally accepted the quote and then it was even worse
They rocked up to the wrong place
Said they brought 3 men so the price was different
I said ok and then they quoted one price, 5 minutes later another, then another call shall we just take the big stuff or all of it. I rang the head office and the lady talked over the top of me finally out of frustration and her rudeness. I cancelled the job
In response to the reply. You must get a lot of negative reviews to use the same response for everyone, I stand by my comments and dispute your allegations. In respect of your thousands of alleged 5 star reviews I wonder if any of them are genuine when I experienced the horror of working with you. I booked someone else late that same day, the guys arrived on time, worked without fuss and collected the payment when the job was done. The same should of happened with you but instead I received attitude, numerous calls, no honesty and then you told me I would not be refunded despite you offloading the truck on an 85 year old lady. Shame on you AAA
September 4, 2025
Unprompted review
Reply from AAA City Removalist
Dear Zora,
I will use the same reply that we used on every other review platform you posted.
We regret that your experience with us ended in this manner and sincerely apologise for any inconvenience caused. We always aim to provide clear communication and professional service, and it is disappointing to hear that this was not your perception. That said, we also need to clarify certain aspects of your review. We have a full recording of the conversation between yourself and our staff member, Sara. The language you directed at her, including telling her to “shut her mouth,” was uncalled for and unacceptable. Sara did not speak over you—she respectfully asked you to refrain from using such language while trying to assist you. Regarding the relocation: The removalists arrived at the correct address but initially at the wrong block within the complex. While three removalists were present, you were not obliged to use all three. The arrangement was for two men to work with a third rotating to relieve them throughout the move. You mentioned that your mother was a pensioner, and it was on this basis that we offered to adjust the service to fit your budget, including offering a significantly reduced rate and offered taking only the larger items if that was your preference. We respect our staff and will not allow them to be subjected to verbal abuse. Sharing one-sided accounts that omit key details unfairly damages the reputation of hardworking people. If you would like a copy of the call recording, we will happily provide it so you can reflect on the interaction in full context. We value all feedback and use it to improve, but we also believe in fairness and respect on both sides.
Thank you so much to the guys for helping us move house
Thank you so much to the guys for helping us move house. They were brilliant. Very professional and friendly. They overcame the problem we had with the narrow staircase. They did not stop until all our furniture was moved into the new place and put into each room. Will definitely be using them again and would highly recommend them to anyone else wanting to hire a removalist."
August 27, 2025
Unprompted review
Reply from AAA City Removalist
Thank you Joe for your wonderful feedback! We're glad to hear you had such a positive impression with his professionalism and kindness. Your support means a lot to us!
Truck 25 Bashar and Martin
Truck 25 Bashar and Martin
These boys are the best, never using anyone else for my moves.
August 26, 2025
Unprompted review
Reply from AAA City Removalist
Thank you Daniel for your the positive review. It was our pleasure serving you and hope to be of assistance the next time you need a hand moving.
Truck 25 Bashar & his team did a…
Truck 25 Bashar & his team did a fantastic job. Very professional & took extreme care with my move … highly recommend!
August 25, 2025
Unprompted review
Reply from AAA City Removalist
Thank you, Helen, for your wonderful feedback! We're glad to hear that the team made your move efficient and stress-free. Your recommendation means a lot to us!
Truck 25 Bashar and Martin
Truck 25 Bashar and Martin
Very professional and friendly would use you again
August 23, 2025
Unprompted review
Reply from AAA City Removalist
Thank you, Andy, for your wonderful review! We're glad to hear that the team provided such exceptional service during your move, and we appreciate your recommendation to friends and family.
Bashar & Martin
Bashar & Martin, Very professional and handled everything with care. Will highly recommend Bashar & Martin. Thanks you for your helping our move stress free.
Thanks
August 18, 2025
Unprompted review
Reply from AAA City Removalist
Thank you Dave for your thoughtful review. It was our pleasure serving you.
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