abc ivf - London Reviews 

139
TrustScore 3 out of 5

3.1

150 Cheapside, EC2V 6ET London, England, GB


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Rated 1 out of 5 stars

THIEVES, stay away of them. I paid for the IVF process and medication (£2500.00 + £519 deposit) and after paying everything I had to cancel. I requested my money back and was informed that I would hav... See more

Company replied

Rated 5 out of 5 stars

Highly recommend ABC. Our experience with them from start to finish was nothing but professional, kind, friendly and helpful. They cover everything which resulted in our darling baby girl Rosie wh... See more

Company replied

Rated 5 out of 5 stars

We recommend ABC with all our hearts; after such a long and tough journey I am now sitting here writing this with my baby boy in my arms, thanks to our ABC Angels! The highest professionalism with the... See more

Company replied

Rated 5 out of 5 stars

We wanted to take a moment to thank Abc IVF St. Paul’s for our recent experience. Every step of the way we found the staff to be incredibly helpful, always answering our questions and explaining... See more

Company replied


Company details

  1. Fertility Clinic
  2. Fertility Physician

Written by the company

We offer the UK's lowest cost IVF treatment. We have excellent success rates, well above the UK average & still deliver quality, affordable fertility treatment.


Contact info

  • 150 Cheapside, EC2V 6ET, London, England, United Kingdom

  • 0203 319 9487

3.1

Average

TrustScore 3 out of 5

139 reviews

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3.1

All reviews

(139)

40 reviews in the last 12 months

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Rated 4 out of 5 stars

This is a late review

This is a late review. I was blessed with a LO with one fresh transfer in January 2022. Hence abc ivf/ CREATE definitely have a skilful medical team for those seeking fertility treatment.

Procedures to get accepted as a foreign patient seeking donor was troublesome. UK law permits women who are separated from their spouse to seek donor to conceive as a single mother however, abc ivf ain’t too well versed in UK laws and initially I was rejected as a patient. After much reading up, getting an urgent notarised statutory declaration and standing up for my rights, abc ivf finally accepted me as their patient. Successfully pregnant and back in my home nation, I did not face any issues getting my LO registered as citizen of my origin without filling up details of its father.

abc ivf and CREATE gave me an adorable LO who is now 6 months old and I am appreciative of their best efforts despite the hassle of getting accepted as a foreign patient.

March 24, 2022
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Reply from abc ivf - London

Hi Lim,

Thank you so much for taking the time to leave a review and sharing your journey and congratulations! We appreciate your feedback and take what you've said on board. We're sending nothing but love to you and your family.

We wish you all the best,
abc ivf

Rated 5 out of 5 stars

You wont regret

I have had the best experience with ABC I’ve managed to conceive with them 2 times. I suffered 10 years of unexplained fertility and they having given me the opportunity to be a mother. Thank you ABC for existing and making it affordable, with such straightforward plan, mild IVF is the best way forward.

January 8, 2023
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Reply from abc ivf - London

Hi Faiza,

Thank you so much for taking the time to leave a review and sharing your journey. We're so happy we were able to support you.

Wishing you all the best,
abc ivf

Rated 5 out of 5 stars

The staff were warm

The staff were warm, welcoming and amazing! The care I received was personalized and specifically tailored to my circumstances. I would definitely recommend them to those TTC.

March 10, 2022
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Reply from abc ivf - London

Hi,

Thank you so much for taking the time to leave a review! We're so happy we were able to support you.

Wishing you all the best,
abc ivf

Rated 1 out of 5 stars

Absolutely disgraceful service

Absolutely disgraceful service, lack of professional communication and have no concept of the clients needs on this journey. One of the staff said to me when I said my review would reflect my bad experience ‘1 bad review in hundreds does no damage to us’ …. The the London branch really need to learn how to deal with clients, they do not check in with clients, do not show any emotional support. From admin staff who overcharged, to patient coordinator who has no idea on how to guide the patients on their portfolio to nurse consultants who have no idea how to communicate. I am sure plenty have come through with good results but what I experienced was under par…… even the NHS who are under extreme pressure operate better than this clinic. And that says a lot!
Avoid if you don’t fall into the norm category!
Pay that little bit extra and get the correct care and experienced team.

February 15, 2023
Unprompted review
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Reply from abc ivf - London

Hi,

Thank you for taking the time to leave us your feedback, and we are sorry you feel this way. We strive to offer excellent service to all our patients by giving them the support they need, so we are sad to hear you did not feel we made this happen for you.
We believe you are in contact with the clinic who is working to help resolve the issue.

We wish you all the best,
ABC

Rated 5 out of 5 stars

Overall experience at ABC was really…

Overall experience at ABC was really pleasant.
Always informative during the process, staff always helpful and understanding to our situation.
We fell pregnant on our first cycle and now have a healthy baby boy. Thank you to the team at ABC for making it possible for us to have a baby.

February 15, 2022
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Reply from abc ivf - London

Hi Laura,

Thank you so much for taking the time to leave a review and congratulations! We're so happy we were able to support you.

Wishing you all the best,
abc ivf

Rated 5 out of 5 stars

ABC helped us make our family complete…

ABC helped us make our family complete with a successful first round of IVF.

They are not only affordable but also there are no hidden fees once you start the process.

The staff were all professional, compassionate and very friendly answering any questions I had along the way with very little delay in getting back to me when they were busy.

I was surprised at how quick and seamless the whole IVF process was.

We are beyond grateful for all the staff who helped us along this journey and helping us bring our beautiful little boy into the world early this year.

THANK YOU!!!

March 22, 2022
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Reply from abc ivf - London

Hi Fae,

Thank you so much for taking the time to leave a review and congratulations! We're so happy we were able to support you.

Wishing you all the best,
abc ivf

Rated 5 out of 5 stars

I can honestly say starting my…

I can honestly say starting my treatment I felt a bit apprehensive and not sure if I made a right choice. The level of care I received was absolutely amazing. Everyone was very friendly and professional, all of my concerns and questions were answered. I couldn't be happier.

December 13, 2022
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Reply from abc ivf - London

Hi Lucia,

Thank you so much for sharing your journey. We're so happy we were able to support you. Sending much love to you and your family.

Best wishes, abc ivf

Rated 5 out of 5 stars

Everything was top notch

Everything was top notch. Great communication, clear explanations, no hidden costs, fantastic staff, immaculate clinic and they gave me my baby boy.

February 13, 2022
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Reply from abc ivf - London

Hi Diva

Thank you so much for such a lovely review and we're so happy we were able to support you. Sending much love to you and your family.

Best wishes, abc ivf

Rated 5 out of 5 stars

ABC London

We received treatment under the ABC clinic in St Paul’s, London. I would like to give a special mention to the front of house clinic staff named Radostina who always greeted us with a warm smile which may seem trivial but goes a long way during this fertility journey. We had a successful transfer on the second cycle and a healthy live birth. I would like to thank the clinicians for the work that they do. We are truly blessed.

April 9, 2022
Unprompted review
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Reply from abc ivf - London

Hi Adenike,

Congratulations! This is wonderful news! Thank you so much for such a lovely review about our London clinic! We're so happy we were able to support you. Sending much love to you and your little family.

Best wishes, abc ivf

Rated 1 out of 5 stars

Same sex couples should avoid

Do not use their London clinic for shared motherhood if you are a same sex couple. From start to finish they made it clear we were an oddity that they'd never dealt with before. Our experiences there ranged from upsetting to inadequate, to devastating and after a lot of wasted money and tears we are now desperate to take our embryos and run! After one abandoned egg retrieval (impacted by the clinic confusing my partner and I) we finally got to the stage of implantation. The day of the implantation was like a terrible comedy of errors but the short version is that the nurse refused to engage with my partner & initially refused to allow her to be present in the room citing covid policy (there was no operational covid policy at the time). My partner was finally allowed in at the very last minute after protest (not ideal preparation for the procedure). When we asked her how the procedure had gone, instead of giving us medical advice she gave us a religious speech that culminated in telling us that scientists couldn't bring us life and that would be down to God to take a view. This was for an implantation that would give us a result over Christmas. Now all we will be asking the clinic for is to release our medical records so we can go somewhere where we are treated adequately and as equals. I do not want nurses to say "I've never treated two women before" or "Who is that woman?!" or "What am I witnessing?!" when they see us simply sitting together. I don't want this nurse singled out for reprimand because our experience with her was not isolated and was instead what we had come to expect. There are some absolute shining stars within the clinic but they are too few and far between. Unfortunately as gay couples we have to use private services but please do not be tempted by the apparent low cost of this one - it isn't worth the heartache and incompetence you will experience there as a same sex couple.

UPDATE:
We wrote to the clinic to detail our experience two weeks ago and have yet to receive a phone call or anything close to an acknowledgement. We have been sent our medical records from someone who signs her emails of as 'Create team' and the generic email that thanks you for your enquiry and explains how busy they are (same email for a full year now). This is the level of personal interaction you will receive, whatever the circumstances.

December 15, 2022
Unprompted review
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Reply from abc ivf - London

Hi Abi,

Thank you for taking the time to leave us your feedback, and we are sorry you feel this way. We strive to offer excellent service to all our patients by giving them the support they need, so we are sad to hear we did not make this happen for you.
We believe you are in contact with the clinic who is working to help resolve the issue.

We wish you all the best,
abc ivf

Rated 5 out of 5 stars

We want to thank ABC St Paul's for our…

We want to thank ABC St Paul's for our successful round of ivf. First round worked for us and we can't thank you enough for our beautiful miracle,.this time Christmas last year I had an embryo transfer (FET) and it works. Our baby girl Ava was born 5th of September 2022 and can't believe it's our first Christmas together as a family of 3 and as a parents.
The team at ABC and Create were great and helpful. You have made our dreams of becoming parents come true.
I strongly recommend ABC, I can't fault them, I had a wonderful experience.
Oluwakemi and Marcus are saying a
very huge thank you 🙏🙏🙏

December 13, 2022
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Reply from abc ivf - London

Hi Marcus,

Congratulations! This is wonderful news! Thank you so much for such a lovely review and we're so happy we were able to support you. Sending much love to you and your family.

Best wishes, abc ivf

Rated 5 out of 5 stars

Fantastic staff from start to finish

Fantastic staff from start to finish. They all showed empathy

February 13, 2022
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Reply from abc ivf - London

Hi,

Thank you so much for taking the time to leave us a review, we're so happy we were able to support you.

Best wishes, abc ivf

Rated 5 out of 5 stars

Best in country

We really appreciate to abc,
They are the best, reliable, cost efficient and most important brilliant service, very helpful, highly recommended

December 15, 2021
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Reply from abc ivf - London

Hi,

Thank you so much for such a lovely review and we're so happy we were able to support you.

Best wishes, abc ivf

Rated 5 out of 5 stars

I started treatment on 14/10/21 with…

I started treatment on 14/10/21 with ABCIVF Harley Street as a single mother by choice using a donor. I switched to this clinic from a different clinic locally in London. I couldn’t believe the difference! Not only the HUGE price difference but the staff, receptionists, nurses and doctors were just amazing. Really felt like they were doing this job to make a difference and not just to take your money! My second round of IVF worked and I am currently cuddling my 5 week old perfect little boy who is the perfect addition to my family with my oldest son. I have recommended the clinic since and one of my best friends is currently undergoing treatment! I have some embabies remaining and am hoping one day I will get to use them and come back to this wonderful clinic!

January 24, 2022
Unprompted review
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Reply from abc ivf - London

Hi Elle,

Congratulations! This is wonderful news! Thank you so much for such a lovely review about our London clinic! We're so happy we were able to support you. Sending much love to you and your little family.

Best wishes, abc ivf

Rated 1 out of 5 stars

I’ve been putting off writing this…

I’ve been putting off writing this review in the hope that our experience at ABC might improve but I feel compelled to warn others about some of the things we have experienced. We are a same sex couple who are nearly a year into our relationship with ABC and we’re still being asked who is carrying - the problem with this lack of knowledge is not just the lack of trust it creates but we’re also concerned that it has impacted our treatment plan. After a first cancelled cycle we were made aware that the clinic had confused our paperwork. The communication is inconsistent and easily confused and even if you have concerns during a cycle there’s no direct line of communication. We’ve got our only funds wrapped up in this clinic now so we have to trust that things will improve but unfortunately despite reassurances it doesn’t look likely. If you are considering this clinic be mindful of the fact that communication attempts can often take several days, you won’t have consistency of care and if things don’t go right first time the costs will quickly mount. I sometimes call another London clinic just for the reassuring and informative conversations offered by their reception team.

November 6, 2022
Unprompted review
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Reply from abc ivf - London

Hi Abi,

Thank you for taking the time to leave us your feedback, and we are sorry you feel this way. We strive to offer excellent service to all our patients by giving them the support they need, so we are sad to hear you did not feel we made this happen for you.
We have a team of highly experienced doctors who jointly make decisions to achieve the best outcomes and in the best interest of clinical governance. We believe you are in contact with the clinic who is working to help resolve the issue.

We wish you all the best,
ABC

Rated 5 out of 5 stars

Excellent from the start would and…

Excellent from the start would and already have highly recommended abc there were friendly professional caring whole bunch of people we can’t thank them enough.

December 3, 2021
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Reply from abc ivf - London

Hi Sarah,

Thank you so much for such a lovely review and sharing your story. Sending much love to you and your family.

Best wishes, abc ivf

Rated 5 out of 5 stars

Very pleased And helpful

Very pleased was explained every thing to me.
Made a stressful time a bit easier, on first attempt we fell pregnant. Can’t thank you enough.

April 3, 2022
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Reply from abc ivf - London

Hi Amy,

Thank you so much for such a lovely review about our Lonodn clinic! We're so happy we were able to support you!

Best wishes, abc ivf

Rated 5 out of 5 stars

We had our successful treatment with…

We had our successful treatment with abc ivf and it was exceptional service the team was very knowledgeable, skilled and empathetic throughout our entire journey. Very affordable and amazing customer service.

They have made our long awaited dream a reality.

December 1, 2021
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Reply from abc ivf - London

Hi Eloise,

Congratulations! Thank you so much for such a lovely review about our London clinic! We're so happy we were able to support you. Sending much love to you and your little family.

Best wishes, abc ivf

Rated 5 out of 5 stars

My experience with Abc ivf was…Extremely Amazing

My experience with Abc ivf was great, the staffs were well put together …they were welcoming and I was blessed with a Nurse at the ABC ivf London…Her name is Yemisi Adegbile who took extra care of me and made sure my procedures were perfect….now I have a 2months old baby boy smiling at me.
To think I didn’t go with any research I just followed my instincts cause it was cheaper and read reviews and it worked for me….I’m well pleased and would recommend.

December 16, 2021
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Reply from abc ivf - London

Hi Yetunde,

Congratulations! This is wonderful news! Thank you so much for such a lovely review about our London clinic! We're so happy we were able to support you. Sending much love to you and your little family.

Best wishes, abc ivf

Rated 5 out of 5 stars

The Best!!

It was a good experience and succesfull i am glad that i find this clinic and i what to thank you all the team for evrything ...Thank you very much for all...

September 8, 2022
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Reply from abc ivf - London

Hi Elena,

Thank you so much for such a lovely review about our London clinic! We're so happy we were able to support you!

Best wishes, abc ivf

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