Abels Moving Services Reviews 

668
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and going above and beyond to ensure a smooth and stress-free experience. People frequently highlight the excellent service, noting the careful handling of belongings, efficient packing, and seamless execution of moves from start to finish. The user experience is often described as outstanding, with many appreciating the clear communication, helpful coordination, and overall ease of the process. Reviewers also commend the delivery service for its promptness and the team's careful attention when bringing items into new homes. The overall quality of service is consistently reported as exceptional, with many consumers recommending the company for its reliability and professionalism.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, friendliness, and... See more

Service

Customers had positive experiences with service, often describing the entire process as flawless,... See more

Delivery service

Reviewers mention positive feedback about delivery service, highlighting the professionalism and helpfulness... See more

User experience

Users describe positive interactions with the overall experience, highlighting a smooth and easy transition... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the careful packing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Friendly staff, polite and courteous. Nothing is too much trouble. Were able to get us out of trouble after another removal company let us down at short notice. Very appreciative of our efforts... See more

Company replied

Rated 5 out of 5 stars

Brilliant! Looked after from start to finish, excellent service, nothing too much trouble - ever so friendly and went above and beyond. Looked after our belongings and took great care around both prop... See more

Company replied

Rated 5 out of 5 stars

From start to finish Abels were great, our communication with the team at Head office via Marie - going through the survey process and later with Sue was incredibly clear and easy. The move itse... See more

Company replied

Rated 5 out of 5 stars

The team who moved us were all top class; courteous, helpful and hard-working. They really listened to what we wanted and were prepared to turn their hands to any task. They were mindful of the custom... See more

Company replied


Company details

  1. Moving Company
  2. Freight Forwarding Service
  3. Moving and Storage Service
  4. Shipping Company
  5. Storage Facility

About Abels Moving Services

Written by the company

At Abels, we offer full home removals and storage services in the UK, including the Scottish islands, the Isle of Man and the Channel Islands. Our UK removals services are tailored to suit your needs, wherever you decide to move.

Our 70 years of experience and our full list of credentials place us as a trusted removals company in the UK. Our team of dedicated removals experts ensure that your belongings are moved with utmost care and precision so that your move can be as stress-free as possible. Learn more about our selection of services for moves within the UK.

Our full range of services includes:

  • Packing and unpacking services - We will pack your belongings, using only the best quality materials.
  • Collections of valuable items - Our teams are fully trained in all kinds of moves. We will safely move your paintings, wine and fine art.
  • Personal assistant services - We have expert assistants that will help with your move.
  • Move management - We will manage your entire move in the UK, from start to finish.
  • Handyman services - We can organise an electrician, a plumber, someone to put up some shelves, and even an IT specialist to install your PC.

Our removals services include:

  • Home moving services - Moving from residence-to-residence
  • Office moving services - Moving or relocating offices
  • Commercial moving services - Other commercial moving services including business relocation, document and other storage, FF&E and retail services

All our removals services are tailored to meet your specific removals needs, wherever you decide to move to in the UK. This includes your own Customer Services Manager, detailed move planning, and the same highly qualified and security-cleared crew throughout your move.


Contact info

4.8

Excellent

TrustScore 5 out of 5

668 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(668)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent removal company

Abels moved my 87 year old mother when she downsized. They were all lovely people, friendly and helpful from first to last, incredibly flexible over moving dates which we kept changing owing to the unreasonable behaviour of mum’s buyers, totally reliable (responding when they said they would, turning up on time), sensitive to mum’s needs when she got confused about things, very careful, nothing was damaged, nothing was too much trouble when she asked for things to be moved around in her new house. Can’t recommend them too highly.

October 22, 2024
Unprompted review
Abels Moving Services logo

Reply from Abels Moving Services

Dear Alice,
Thank you for taking the time to provide your lovely review and kind words which I'm sure the team will really appreciate. I hope your mother settles well into her new home. Wishing you all the very best.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Good communication

Good communication beforehand and hardworking, careful staff on the day.

October 31, 2024
Abels Moving Services logo

Reply from Abels Moving Services

Dear Mrs Sacks,
Thank you for taking the time to provide your kind words and review, it really is appreciated. Wishing you all the very best for future.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Absolutely brilliant very carefully…Lakhs

Absolutely brilliant very carefully done thank you

December 3, 2024
Abels Moving Services logo

Reply from Abels Moving Services

Dear Mr Lakhiani,
Thank you for your kind words which are well received and appreciated. We hope you settle quickly into your new home. Thank you for moving with Abels, we look forward to helping you again whenever needed.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Excellent service

4 person team who packed up and the 2 person team who unloaded the van were all excellent. Let me know their arrival time, were on time, very polite, very efficient.

November 19, 2024
Abels Moving Services logo

Reply from Abels Moving Services

Dear Joanna,
Thank you for your lovely feedback which is much appreciated and well received. We wish you all the very best for the future and look forward to helping again when needed.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Great service and good communication

Great service and good communication

November 13, 2024
Abels Moving Services logo

Reply from Abels Moving Services

Dear Ms Heggie,
Thank you for your lovely feedback. We wish you all the best for the future and hope we can be of service again.
Kind regards
Neil Pertoldi

Rated 4 out of 5 stars

Very kind and efficient staff

Very kind and efficient staff, infact exactly what one wanted.

November 13, 2024
Abels Moving Services logo

Reply from Abels Moving Services

Dear Ms Cator,
Thank you for taking the time to provide your review and leaving your lovely comments which will be shared with the moving team. We look forward to helping you again in the future, all the very best.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Great experience!

The Abels team were wonderful from the office team and their communication before and after delivery and the actual delivery team on the two days they were at our home. The delivery team were friendly, helpful, patient and tireless. It was a huge job going up and down three flights of stairs with loads of heavy boxes and furniture. But they maintained their good nature, humor and professionalism throughout.

They took great care putting boxes and furniture in the designated areas and helping to unwrap and clear away debris.

We would happily recommend them or use them again in the future.

October 21, 2024
Abels Moving Services logo

Reply from Abels Moving Services

Dear CS,
Thank you so much for your wonderful words which the team will be delighted to receive next week when shared. May we wish you all the very best for the future and hope we can be of service again.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Competent, efficient and friendly

The Abels removal team were very competent, efficient and friendly and took good care of my belongings and fabric of the house at both the old and new addresses.

November 1, 2024
Unprompted review
Abels Moving Services logo

Reply from Abels Moving Services

Dear Mr Eccles,
Thank you for taking the time to provide your kind words and review which are most certainly appreciated and will be shared with your moving team shortly. We hope you settle quickly in your new home and look forward to being of service again.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Move London to Paris

Great from start to end. Very professional company from the survey in London to the delivery in Paris. Move with no stress with them !

November 7, 2024
Abels Moving Services logo

Reply from Abels Moving Services

Dear Mr Morel,
Thank you for taking the time to provide your lovely feedback which really is appreciated. We wish you all the best for the future and look forward to helping with your next move.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Customer service

Excellent service from the outset planning stage to the unloading of the last box and item of furniture. Communication was very good and our belongings were treated with utmost care.

November 6, 2024
Abels Moving Services logo

Reply from Abels Moving Services

Dear Mrs Pritchard,
Thank you for your kind words and review, the whole team will really appreciate your comments. Thank you for your business and we will look forward to helping you again in the future.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Great service all round

Great service all round

October 30, 2024
Abels Moving Services logo

Reply from Abels Moving Services

Dear Mr & Mrs Garfoot,
Thank you for your review and nice comment, its really appreciated. We wish you all the best for the future and to being of service again.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Cambridge to Wiltshire

The team arrived on time, maybe even slightly early. Team was clear about the process and brought noticeable energy to the unloading. Receiving my goods after some time in storage, I was reminded of how well packaged my goods were. Great experience start to finish.

November 5, 2024
Abels Moving Services logo

Reply from Abels Moving Services

Dear Mr Eversman,
Thank you for taking the time to provide your feedback which is very much appreciated. We thank you for your business and look forward to helping again whenever needed, until then, we wish to all the very best for the future.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

the packing teams are great

I want to send everyone a big thank you for getting all my books, shelves and furniture to Vietnam in one piece. Well, many many pieces (items) but nothing broken, all in good order. Thanks to the packing teams especially - they guys in Nottingham, and the unpackers in Ho Chi Minh City - all great, super efficient, and fast.

Shout out to Phuong, Jayne and Phil -yaaay!

November 4, 2024
Abels Moving Services logo

Reply from Abels Moving Services

Dear John,
Thank you for your wonderful feedback which is hugely appreciated. The team will be delighted to read your comments. We hope you settle quickly into life in Vietnam. If you need to move back to the UK or elsewhere, we'd be happy to help.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Great service

Great service

October 24, 2024
Abels Moving Services logo

Reply from Abels Moving Services

Dear Mr Sherratt,
Thank you for your review, much appreciated.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Great team and Great Service

The team in the office were very helpful and patient.
The two guys that came to pack up paintings were friendly professional , tidy and very efficient and exceeded my expectations.

September 30, 2024
Abels Moving Services logo

Reply from Abels Moving Services

Dear Trish,
Thank you for your kind words about the office and moving team. I'm certain these will be very much appreciated. We look forward to being of service in the future, whenever needed.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Very careful and courteous service

Very careful and courteous service. The team were most considerate of our home and possessions, and took the time needed to unpack and position our belongings. We were impressed that we were not tired at the end of the delivery process, but instead felt 'at home' and comfortable.

October 4, 2024
Unprompted review
Abels Moving Services logo

Reply from Abels Moving Services

Dear Sian,
Thank you for taking the time to provide your lovely feedback and review which will be appreciated by your moving team. We will look forward to helping you move again whenever you need us.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

From the initial visit for quotation to…

From the initial visit for quotation to the final loading of the vans, the process has been very smooth. Complicated issues like an intricate chandelier and a grand piano presented no problems and Abels managed a stressful time for us impeccably.

October 1, 2024
Abels Moving Services logo

Reply from Abels Moving Services

Dear Neil,
My apology for a delayed reply. Thank you for moving with Abels and these kind words which are well received and appreciated. We wish you all the best for the future and look forward to helping you again when needed.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Highly Recommend

This company is professional and very efficient. Friendly staff.

September 11, 2024
Unprompted review
Abels Moving Services logo

Reply from Abels Moving Services

Dear David,
Thank you for your kind words and review which we very much appreciate. We look forward to being or service in the future.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Excellent quality of service

First class service and support from beginning to end. The moving team was very professional and they packed all furniture with care and everything arrived unscathed and on time. Special thanks to Jayne Eastick for her support throughout the moving process and to Peter D'Arcy for his assistance during the home survey. I am very pleased with Abels and I would highly recommend!

June 4, 2024
Abels Moving Services logo

Reply from Abels Moving Services

Thank you so much for taking the time to provide your lovely feedback and review, it really is appreciated. We wish you all the very best for the future and we will look forward to being of service again.
Kind regards
Neil Pertoldi

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