Abels Moving Services Reviews 

668
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and helpful, often going above and beyond to ensure a smooth process. People found the service to be seamless, efficient, and well-organized from start to finish, making their moving experience stress-free. Reviewers also highlighted the careful packing and secure wrapping of items, along with the punctual and considerate delivery service. While the overall sentiment is highly positive, a very small number of people had isolated concerns regarding specific aspects of their experience.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as professional, friendly, and... See more

Service

Users describe positive interactions with service, highlighting the professionalism and efficiency of the... See more

Delivery service

Clients share positive opinions on delivery service, highlighting the professionalism and helpfulness of the... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the careful packing and... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers reporting that boxes and furniture... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Friendly staff, polite and courteous. Nothing is too much trouble. Were able to get us out of trouble after another removal company let us down at short notice. Very appreciative of our efforts... See more

Company replied

Rated 5 out of 5 stars

From start to finish Abels were great, our communication with the team at Head office via Marie - going through the survey process and later with Sue was incredibly clear and easy. The move itse... See more

Company replied

Rated 5 out of 5 stars

Brilliant! Looked after from start to finish, excellent service, nothing too much trouble - ever so friendly and went above and beyond. Looked after our belongings and took great care around both prop... See more

Company replied

Rated 5 out of 5 stars

The team who moved us were all top class; courteous, helpful and hard-working. They really listened to what we wanted and were prepared to turn their hands to any task. They were mindful of the custom... See more

Company replied


Company details

  1. Moving Company
  2. Freight Forwarding Service
  3. Moving and Storage Service
  4. Shipping Company
  5. Storage Facility

About Abels Moving Services

Written by the company

At Abels, we offer full home removals and storage services in the UK, including the Scottish islands, the Isle of Man and the Channel Islands. Our UK removals services are tailored to suit your needs, wherever you decide to move.

Our 70 years of experience and our full list of credentials place us as a trusted removals company in the UK. Our team of dedicated removals experts ensure that your belongings are moved with utmost care and precision so that your move can be as stress-free as possible. Learn more about our selection of services for moves within the UK.

Our full range of services includes:

  • Packing and unpacking services - We will pack your belongings, using only the best quality materials.
  • Collections of valuable items - Our teams are fully trained in all kinds of moves. We will safely move your paintings, wine and fine art.
  • Personal assistant services - We have expert assistants that will help with your move.
  • Move management - We will manage your entire move in the UK, from start to finish.
  • Handyman services - We can organise an electrician, a plumber, someone to put up some shelves, and even an IT specialist to install your PC.

Our removals services include:

  • Home moving services - Moving from residence-to-residence
  • Office moving services - Moving or relocating offices
  • Commercial moving services - Other commercial moving services including business relocation, document and other storage, FF&E and retail services

All our removals services are tailored to meet your specific removals needs, wherever you decide to move to in the UK. This includes your own Customer Services Manager, detailed move planning, and the same highly qualified and security-cleared crew throughout your move.


Contact info

4.8

Excellent

TrustScore 5 out of 5

668 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(668)

61 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Abels: a dreadful experience…

I've had a dreadful experience with Abels. Antiques were damaged, items were left behind and many boxes were haphazardly packed. One was drenched in soy sauce! This was light years away from a 'white glove' service.

June 7, 2024
Unprompted review
Abels Moving Services logo

Reply from Abels Moving Services

Dear Mr Lee,
I am sorry that you have not received a standard of service we would normally expect. Kavan our Sales Director has been to your property to meet with you in person to review the move in detail and he will continue to discuss this with you directly.
Kind regards,
Neil Pertoldi

Rated 5 out of 5 stars

Abels handled our challenging move…

Abels handled our challenging move well. The team were very pleasant and helpful as well as efficient. Downsizing from a large family house to an apartment is a very difficult task. Abels pack delicate artwork, clocks and barometers with care.

July 8, 2024
Unprompted review
Abels Moving Services logo

Reply from Abels Moving Services

Dear Meg,
Thank you for taking the time to provide your lovely comments and a review. These will be shared with your moving team shortly which they will be happy to receive. We wish you all the very best for the future and look forward to helping again whenever required.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

RELIEVED THE STRESS OF MOVING

As we all know moving home is very stressful and from the beginning ABELs aim was to relieve that stress. From my initial enquiry, the survey, to agreeing dates they did that. The team in the office and the movers where personable and professional. An additional factor for choosing ABELs for me was that I could donate items and store some items through them too. I highly recommend ABELs.

July 16, 2024
Unprompted review
Abels Moving Services logo

Reply from Abels Moving Services

Dear Sir/Madam,
Thank you for your very kind comments which are well received and much appreciated. We wish you all the very best for the future and look forward to helping you again.
Kind regards
Neil Pertoidi

Rated 5 out of 5 stars

Moving a school!

The whole service from quote to move was well managed and everyone worked tirlessly to make our move as stress free as possible.

July 11, 2024
Abels Moving Services logo

Reply from Abels Moving Services

Dear Sam,
Thank you for your feedback which is very much appreciated. We look forward to helping you again in the future. Wishing you all the best.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Great moving service

Moves are stressful but Abel's professional service made ours smooth.Would recommend their services as they are professional to deal with and the moves were competent and helpful

July 8, 2024
Abels Moving Services logo

Reply from Abels Moving Services

Dear Suruchi,
Thank you for your lovely comments which are well received and much appreciated. They will be shared with your team shortly. We look forward to being of service again in the future.
Kind regards
Neil

Rated 5 out of 5 stars

Highly recommended

Abels delivered my belongings which were shipped from Australia. From the moment Abels took over the shipment everything went smoothly. The communication was great - even when letting me know that the ship was delayed! On the day everything went according to plan. The 4 people who came were professional, took care of my belongings and the house and were just so friendly and helpful. They were great

June 17, 2024
Abels Moving Services logo

Reply from Abels Moving Services

Dear Lesley,
Thank you so much for your kind words, the team will be very happy to receive the feedback when its shared next week. Wishing you all the very best for the future and we hope we can be of service once again.
Kind regards
Neil Pertoldi

Rated 1 out of 5 stars

An Abel’s driver scraped my car whilst…

An Abel’s driver scraped my car whilst I was stationary. He accepted liability at the scene only for the company/their insurer to then deny it. Thoroughly unprofessional. I would not recommend using them if this is how act.

Your reply is complete rubbish Neil.. I was stationary and witnesses saw your novice driver at fault. He said this himself at the time and my insurer said nothing of the sort. Keep lying. it says a lot about your company.

July 6, 2024
Unprompted review
Abels Moving Services logo

Reply from Abels Moving Services

Dear Mat,
Thank you for your comment. The video footage from our truck cameras were taken by our insurers who shared with your insures and they both agreed that it was a 50/50 incident. I am sorry if you disagree with the insurance companies decision.
Yours sincerely
Neil Pertoldi

Rated 5 out of 5 stars

Abels are a 5 star professional friendly service

Abels are a professional friendly service,
knowledgeable and helpful, from beginning to end., from the quote, to excellent help from the Relocation Co-ordinator, to the team that came to pack the shipment., who took so much care. Nothing was to much trouble. This is the second time I have used Abels for an international move and I have nothing but high praise fro them. Thank you Abels

June 28, 2024
Abels Moving Services logo

Reply from Abels Moving Services

Dear Carol,
Thank you for once again using Abels and taking the time to provide your feedback which is appreciated an well received. We wish you all the best for the future and hope we can be of service again.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

The Abel's team were extremely efficient...

The Abel's team were friendly, helpful, polite and above all, extremely efficient. Definitely recommended for a stress-free experience!

June 12, 2024
Abels Moving Services logo

Reply from Abels Moving Services

Dear Doreen,
Thank you for taking the time to provide your feedback which is and will be much appreciated by the team.
Kind regards
Neil

Rated 5 out of 5 stars

Great service and team

The experience with Abel’s was seamless. The packing crew came on time, they communicated expectations and were super friendly and approachable throughout.
They handled every item as their own.
The people in the office were super helpful throughout keeping flow of communication.
It really helped reduce the great stress that is part of moving homes.
Thanks, Abels!

June 17, 2024
Abels Moving Services logo

Reply from Abels Moving Services

Dear Tal,
Thank you so much for your wonderful comments which will be much appreciated by your moving team and passed on to them shortly. May we wish you all the very best for the future.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

House move

Excellent services and hassle free move.Ben and Colin did a great job.Pleased with the proffessional move.

Kind Regards,
Trivi Bandaru

June 14, 2024
Abels Moving Services logo

Reply from Abels Moving Services

Dear Trivi,
Thank you for your review and kind comments which will be passed on to the team.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Very professional from start to finish

Very professional from start to finish. Great team of movers who made the day as stress free as possible.
Highly recommended.

June 10, 2024
Unprompted review
Abels Moving Services logo

Reply from Abels Moving Services

Dear Michael,
Thank you for taking the time to leave your review and kind comments which are much appreciated. We look froward to helping again in the future.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Really lovely people who clearly care…

Really lovely people who clearly care about getting it right for the customer. Highly impressive and highly recommended.

June 7, 2024
Abels Moving Services logo

Reply from Abels Moving Services

Dear Neil,
Thank you for your kind comments which I passed on to the team. My apology for my delayed reply. Wishing you all the best and look forward to helping again in the future.
Kind regards
Neil Pertoldi

Rated 1 out of 5 stars

Damaged and lost items, terrible service

The service provided by this company is utterly deplorable. Irreplaceable family heirlooms were lost/stolen, and broken due to their incompetent packing. The damage was so severe to some items that repair was impossible.
Fortunately, some of the art was self-packed, so the damage incurred to these items was less than the rest of the shipment.

Following this incident, their customer service was equally abysmal. I strongly urge you not to trust this company with your life's possessions.

Update in response:
The items that were lost/stolen and damaged were the part of our shipment going to Hong Kong. My sister who filed the full claim report and a police report in Australia will also submit a review.

July 29, 2023
Unprompted review
Abels Moving Services logo

Reply from Abels Moving Services

Dear Ms La Ra Hinckeldeyn,
Thank you for your comments which we take very seriously. I am sorry that items have been damaged. Your move was from Australia to Sweden and the damaged items you have made an insurance claim for were items which you preferred to pack yourselves. The insurance company has rejected your claim as it does not cover owners packed goods for damage (which is highlighted under Restriction On Cover on the policy document you completed). I am sorry that you are upset with their response. If there are items you believe may have been stolen please report this to the local Australian Police department and we will assist and request the local moving company who collected your possessions to provide details. I am saddened that you have had damages to your items. We will be in further contact with you to discuss the matter.

Thank you for your further advice, we will be speaking again to the moving company in Australia who collected your belongings and shipped them to Hong Kong. This company has been suspended from our network of agents whilst this is investigated.

Yours sincerely,
Neil Pertoldi

Rated 5 out of 5 stars

Top service from Jan and his team

Top service from Jan and his team in a move from Paris to London, would recommend this crew with my eyes closed. It's always nerve wracking to move but they reduced our stress to the max, by being clean, punctual, organised, communicating well. No complaints 👌

May 20, 2024
Unprompted review
Abels Moving Services logo

Reply from Abels Moving Services

Dear Candela,
Thank you for your lovely comments which are very much appreciated and well received. We'll share the review with your moving team shortly.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Abels Moving Services were very…

Abels Moving Services were very effective. Admin staff Jane and Sue were patient always responding to my questions in due time and with helpful information.
The movers were also very professional with a friendly attitude, making this stressful process go smoother. All was done properly and in a very effective manner.

May 1, 2024
Abels Moving Services logo

Reply from Abels Moving Services

Dear Blandine,
Thank you for taking the time to provide your comments. We will look forward to helping again in the future.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Nuno I always had the support and fantastic…

I always had the support and fantastic service from the staff envolved with my specific subjecy. Congratulations to the imports department.

May 13, 2024
Abels Moving Services logo

Reply from Abels Moving Services

Dear Nuno,
Thank you for your review and kind comments, much appreciated.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Caring, thorough and professional

My previous experience of Abels exemplary service last August, encouraged me to engage them again.
This move was unexpected, but from the point of initial contact; the survey and office coordination was second to none.
To then receive a caring, professional and friendly service from a dedicated crew did much to alleviate the stresses associated with such an experience.
Footnote: I have worked in the relocation industry for over 33 years, so it is fair to say I am familiar with the business and client expectations.
I am therefore delighted to recommend Abels to all.

April 25, 2024
Unprompted review
Abels Moving Services logo

Reply from Abels Moving Services

Dear Ian,
Thank you for taking the time to provide your feedback which has been passed on to the entire moving team and it really is appreciated by them all. We look forward to helping you again.
Kind regards
Neil Pertoldi

Rated 5 out of 5 stars

Above and Beyond !

We were expecting a high standard from Abels for our international move having used them before, and we weren't disappointed. Communication, problem solving & patience were all on display as they dealt with a tricky mountain move and some tricky mountain situations ! Well done & thanks to Marie and all the Abels team for a job very well done.

March 29, 2024
Unprompted review
Abels Moving Services logo

Reply from Abels Moving Services

Dear Marnham,
Thank you for taking the time to provide your feedback and review. Marie and her team will be very pleased to read this when I share shortly. We wish you all the very best for the future and look forward to helping you again whenever needed.
Kind regard
Neil Pertoldi

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look