While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I had good experience using Abriggs before they were bought out by CIBT. The service was great then. Now, the service is all time worst. I submitted my China Visa application almost 1.5 months. I... See more

Rated 1 out of 5 stars

I used A. Briggs for years and had good experiences with them. Then they got purchased by CIBT and they are now dreadful. Tons of hidden fees, poor customer communications, and deep incompetence. I am... See more

Rated 1 out of 5 stars

This company was recommended to do a legalization of foreign documents. I did the online form and paid the initial fee because nobody will talk to you unless you do. I was told someone would contact m... See more

Rated 1 out of 5 stars

What A Briggs used to get completed in less than 3 days takes CIBT a minimum of 5 days and at a higher cost! I have used A Briggs for nearly 2 years. Now that A Briggs has been bought out by... See more

Company details

  1. Association or Organization

Information provided by various external sources

Need an Expedited Passport or Visa? A Briggs Passport and Visa service is fast, quick, and reliable - contact your local A Briggs office


Contact info

1.1

Bad

TrustScore 1 out of 5

338 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A Briggs delivers!

A Briggs has great customer service- someone that picks up the phone and gives the right and helpful information. They have always done well by me, including getting a passport for a family member on a quick (48 hr) full turnaround that saved the day. Good service for visas etc. Sticking with them for sure.

March 6, 2014
Unprompted review
Rated 5 out of 5 stars

High quality customer service overall but value depends on who you spoke with.

I used the Abriggs service to renew my passport and was very satisfied. Everyone was polite and I could get them on the phone quickly. I would recommend the service without hesitation and use it again personally. The only issue that could be improved is the variability of the people I spoke with - some very knowledgeable and some less so. I had to call back twice to confirm two questions and got the answer when i found someone who knew what they were doing.

March 6, 2014
Unprompted review
Rated 5 out of 5 stars

A+ to A Briggs

I recently used A Briggs to help me apply for a travel visa for an upcoming vacation. I had never applied for one before and was unclear on some of the requirements and paperwork. A Briggs made it easy to set an office appointment and ensure that my paperwork was error free and ready to go. I had my visa in hand within two weeks.

March 6, 2014
Unprompted review
Rated 5 out of 5 stars

Indian Visa? A Briggs makes it happen

After a couple of weeks of frustration in trying to navigate the BLS web site that the Indian Government offers to one and all, I turned to A Briggs for help, and they steered me through the corridors of Indian bureaucracy and were able to secure my visa within the specified time-frame, even during the diplomatic crisis with the arrest of Indian 'diplomat' Khobragade. They answered any questions I had, and kept me updated on the progress of the application. Possibly with their assistance one could complete the application on their own, but I opted to use their services given my short time-frame to make this trip happen, and feel it was well worth the money I had to pay (even as I am disappointed in the Indian government for making it so difficult to obtain one). I highly recommend A Briggs if you are interested in travel to India and require a visa.

March 6, 2014
Unprompted review
Rated 5 out of 5 stars

Informed, responsive, effective!

I contacted Abriggs to facilitate getting a visa for India. Each time I called, I spoke directly with a person (no annoying phone tree) who immediately found the information I needed and provided any updates on the visa process. The visa came through on time, with no hassles and no hang-ups. The service was great. I would definitely use them again.

March 6, 2014
Unprompted review
Rated 3 out of 5 stars

Solid service but not as good as it used to be in detail matters

I have used A Briggs for nearly 10 years to get China Visas
The service until 12 months ago was OUTSTANDING now its good.
Main reason is the seeming disconnect between the physical location in DC where Visa is actually processed and the remote field offices (contractors?) who handle the actual dialog.
As what I feel is a typical business person I am often meetings or unable to check E mail , so when an urgent issue arises sending me an e mail is NOT the solution. In the past they called me or sent a text so I know there was an issue. last time an urgent issue came up and it was 6 hours before I could check mail Almost too late to do anything.
I will still used them but will look for other service where they dont cut corners by NOT having people in DC who handle the whole case

March 6, 2014
Unprompted review
Rated 2 out of 5 stars

Not impressed.

Botched my visa to Myanmar big time. I had to handle it overseas, it ended up altering my trip. Also gave me wrong information about a visa to the Andaman Islands. I expect a business who specializes in visas and passports to be proficient at their craft.

March 5, 2014
Unprompted review
Rated 5 out of 5 stars

Kind, patient and efficient service

We were going to India and found (to our horror) that it was going to take a REALLY long time and that the company that India contracts with for the US visas are HORRIBLE. Just go online and read the horror stories. We decided we needed to throw money at this problem and we are glad we threw it in the direction of the LA office of Briggs. We have since recommended it hands down to others. The office is small...run by a couple of really really nice people who are efficient and walked us through the complexities of filling out the forms, etc. with the utmost patience and kindness and we got our Visas in less than a week vs. 8 weeks. I would recommend them to anyone. p.s. I travel A LOT and have gotten visas on my own for China, Brazill, etc. and from now on I think I will just pay to have Briggs do it.

March 5, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service start to finish!

A Briggs made the task of securing a Visa quick and easy. The step-by-step instructions were wonderful. There was always a person available to answer any questions as well.

March 5, 2014
Unprompted review
Rated 5 out of 5 stars

Easy Peasy

They take all the guess work out of getting a visa. I strongly recommend them.

March 5, 2014
Unprompted review
Rated 5 out of 5 stars

Outstanding, prompt and courteous.

The process of obtaining our Chinese visa was easier than expected. We received prompt and courteous service. Overall, our experience with Briggs was outstanding.

March 5, 2014
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look