Absolute Snow Reviews 

Absolutely amazing retailer. Only came across Absolute Snow via a google for warm boots then found just what I was looking for. The delivery was fast and the customer service excellent. Will definitely be buying from them again. Highly recommended if you want quality great prices and excellent service

Cant argue with their website or the choice of products. The price for my backpack was a good price so I was happy however, I paid for overnight delivery and ordered well before 14:00 as per their delivery terms sadly and is often the case with many companies the goods arrived 2 days. Wouldn't put me off using them again but would only use them if I could wait for the order

Great pricing, personal emails keeping you updated each step of the order and speedy delivery, great service and product

Ok, I must say this is one of the very few great company with awesome customer service that I've come across.

I found a similar product on a different site (cheapest) and also on there site but it was more expensive with Absolute snow(and every other site for that matter). I seen that they had a price match option so I reached out to them to see what they can do for me (this email was sent on late Saturday/evening so wasn't expecting anything (reply) till Monday as they close for the weekends) To my surprise I get an email on the Sunday (out of hours) already stating that they will honour the price match but did one better, even cheaper. Only problem was that the free shipping that was standard reverted back to be chargeable.

To my excitement to wanting to get the product anyway I bought it none the less the Sunday. Well come Monday I receive an email stating they seen the charge of the shipping and refunded it straight away.

So price matched, shipping refunded and now I've paid less then anywhere I can find on the web. What more can I say...this companies customer service is second to none and should be the example to all other companies.

Special thanx goes to Rianna who dealt with my purchase from start to finish, her compassion, understanding and just brilliant overall service is to be applauded! Prompt email follow ups, making sure that any issue with the purchase be resolved no matter the obstacle. Her empathy, caring for the customer nature and thoughtful approach is just a marvel and joyful trait. Very much infectious!! Please everyone in Absolute Snow give her a big hug from me and give her a raise Absolute Snow!! RIANNA YOU ARE A LEGEND!!!

Double thumbs up, high 5s, fist pumps and big Kudos

5* A+++

Ordered a pair of skechers slip ins at a great price and delivered within a few days with no problem whatsoever. Will definitely use again and will recommend to family and friends.

Pretty bad service.

Bought some snowboarding boots, to which I get an email to say that they're not in stock anymore. Mistakes happen, but as I urgently need them they said they'd send out a replacement pair at the same price if I have a look on their website. I did so fairly quickly, and haven't heard anything back since.

No refund, no response and now going away without any snowboarding boots which i'll have to buy whilst i'm away which will likely be triple the price.

Poor customer service.

Top Class Service. Ordered an Osprey bag which had 50% off + an extra 15% with a voucher code, incredibly cheap. Literally got delivered to my door less than 24 hours after ordering! A*

My girlfriend bought skis from another shop and on the Friday they were meant to arrive had not even hit the workshop yet and couldn't be guaranteed to be with us before we leave on the trip the following Thursday.
So we cancelled that order and called Absolute-Snow as the only place we could find with stock of the size and a potential workshop turnaround. The lady on the phone spoke to the workshop and said if we ordered that morning they could get them drilled, mounted and shipped that day (Friday). Which we did and they did, and skis arrived Monday!
Fantastic service from an SOS (Save Our Skitrip) call.

This company has been the main source of our equipment and accessories, that we have been buying over the years and we always remained loyal customers. However, everything has changed the moment we had an issue with one of the items. It's been over two weeks now; endless emails back and forth, and absolute snow doesn't seem to be willing to solve the issue, but blames their supplier for not getting back to them.
It has completely knocked our confidence in this company and we will definitely think twice before we purchase anything from them ever again.

Dreadful company tried to place an order and the website payment system crashed, 2 days later I got an email to say my order was being despatched.

I rang customer services to say id place an order elsewhere as I had had no confirmation email but was told I had to send the order back to get a refund for something I didn’t confirm.

Apparent they have issues with the payment system, order confirmation emails and their live chat didn’t work.

Fast and efficient and helpful, we rearranged the order via email as what i initially wanted was out of stock and I made a pre-order, once agreeing on the order it was with me 2 days later. Thanks absolute snow

I ordered some skis and bindings then received someone else’s skis.

I urgently need my own skis but have been unable to discuss this with customer service. I called them and they were only able to offer that they would email me and would ‘aim’ to do so today. I have tried reaching them via their chat bot too.
If my skis have not yet been sent to someone else, they could resolve this problem much more easily if they were able to check this now and prevent them being delivered somewhere else.

The skis that did arrive were poorly packaged - just loose in a cardboard box that was too big for them with no padding or anything to secure them so I imagine they will be damaged during the delivery and re delivery process as the box is already starting to break.

I will update this review pending the response and resolution from customer service but for now have not been able to discuss this them.

With Absolute-Snow, I have had the worst experience I’ve ever had with a seller. Never trust this company, and never buy anything from them. When placing an order, I made a mistake in the address, realized it immediately, and contacted them via the contact form on their website. Despite this, they eventually sent the order to the wrong address, either ignoring my message or experiencing problems with their system. I then contacted them through another channel (this time by email) and received a very offensive response suggesting that I was lying about having contacted them earlier.

been using absolute for many years. never had any issues and the kit has always been good.
Ordered a jacket, did the klarna split payments, everything was fine.
In the account, preferred address is set to my current address so surprisingly, they sent it to my previous address. Contacted their customer support, as useful and helpful as just pointless.
The reply is basically- tough.
this reply 'I have looked and I can now see the parcel has been delivered to the old address and has been taken in by the person at that address so we aren't able to retrieve it.'

I won't be using them again and as a skier and snowboarder for many years I won't be using them or recommending them again.

I am very satisfied. The Customer Service Head Desk replied to my emails several times within the same day. They handled the exchange without any issues and I received my refund almost immediately, within a day. I can only recommend them. A very reliable and honest company. Thank you Ellie!

Just received some new Mammut boots I ordered in the sale and there was a disgusting, dirty sock in the box with them. The boots are covered in scuff marks and the tags weren't even attached. I felt sick when I saw the sock. Absolute Snow have good reviews so I'm really confused what happened here?
Thanks for the reply Absolute Snow but your team haven't really worked out the issue or been helpful at all.

I made a purchase with absolute-snow and unfortunately the item I received had something missing. The customer service I received regarding this issue was excellent. I couldn't be happier with the outcome. Obviously mistakes can happen but I feel very satisfied with the way absolute-snow resolved this issue for me. I'll definitely continue shopping with them knowing they will strive to put things right if accidents happen.

Great prices!! I bought a north face Ski trousers and woolen socks for my daughter, items received promptly, lovey quality items, really well packed, great comms from start to finish and great pricings!! Overall super happy. I would recommend Absolute Snow! Buy in confidence!❄️

Excellent customer service and range of products on the website.
A replacement product had to be sent out and the communication and speed or resolution was fantastic. Really impressed.

I had to do an exchange, due to no fault of Absolute snow.

The customer service I received was an absolute lesson in how it should be done. Quick email responses and a new jacket in record time.

Super prices too!