Great prices, great products, great customer service and fast replies however the packing of skis was poor, when it arrived at my house the brake on th ski was poking out the box. Still good company w... See more
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Absolute-Snow are the UK's leading independent ski and snowboard retailer specialising in everything winter sports and more! With dedicated and knowledgeable staff we have all the expertise you will need to get the right gear. Whether it's Snow, Rock, Skate, Water or Street we are guaranteed to carry the best brands at the best prices with the best customer service.
Base Camp, 1 Rhodes Way, WD24 4YW, Watford, Hertfordshire, United Kingdom
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Replied to 87% of negative reviews
Typically replies within 1 week
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It was my first order from Absolute Snow and it was one of my best experiences. Very good website, easy to order, good prices and quick shipping.
Actually there was a problem with shipping because of an incomplete address so my order was sent back to the sender.
....and magic just started.
Communication was extremely quick, polite and efficient. Everyone at Absolute Snow was very kind and helpful, really professional. They went the extra mile to have my order with me as soon as possible.
Thank you so much for your effort I really appreciate it. My wife is very happy with that trousers.
Absolute Snow is highly recommended and I definitely return to order some good stuff.

Reply from Absolute Snow
Recently purchased a Rab Vapour-Rise summit jacket. Great email communication and arrived quickly! Price on the jacket was the best online and very happy with my purchase. Will look to use this website again in the future.

Reply from Absolute Snow
Can't say I'm very impressed with their incentive to join their mailing list 15% off voucher but you can only use it on full price items. Only company I have come across to be this stingy and not include sale items its not like I was buying something for 20 quid was wanting a pair of trainers for over 100.
In response to to your response. This is absolutely not true MOST retailers include sale items in their welcome discount I have done this a few times and every time this is what happens.

Reply from Absolute Snow
Paid for next day delivery and ordered in the morning. They sent it Royal Mail 48 hours and therefore did t arrive before holiday
False advertising - paid for next day but sent 48hrs

Reply from Absolute Snow
I ordered Salomon Boa 120 ski boots, when I was buying there was unfortunately a problem with the tracking function (courier related), but as always the team stayed in contact and answered any queries I had. As always great customer services with better prices, I still don’t know how they do it!

Reply from Absolute Snow
Happy to recommend Absolute Snow, their price for the boots I purchased was very competitive. The fulfillment service was also first rate.

Reply from Absolute Snow
Very positive experience first time using this company. I purchased an awning in their sale and was given an additional 10% discount. The awning arrived the following day. Very happy all round. Highly recommend!

Reply from Absolute Snow
I ordered a new helmet, which was very competitively priced. It arrived on time and as described, and I received a nice message from Paul the co-founder. Highly recommend this site for snow gear.

Reply from Absolute Snow
I'm really impressed with the level of customer service from Absolute Snow. The discounted boots, even in the unusual size MD27.5, were delivered incredibly fast, and I even received a personal follow-up email! I'm very happy with the service and will definitely be using the website for future purchases. I'll also be recommending Absolute-Snow to friends who are looking for quality gear.

Reply from Absolute Snow
Excellent communication with Ben and very good advice. Spotting potential problems and making sure all is sorted to suit the customers needs.
Very happy with the service.

Reply from Absolute Snow
My wife was looking for a pair off skechers slip in trainers and after doing a search on the Internet Absolute Snow was found with what she was looking for and at the right price.
She order them on the Friday morning and Monday lunchtime they was delivered using standard delivery we informed from dispatch and tracking number.
I would recommend Absolute Snow

Reply from Absolute Snow
I’ve used these guys twice now and the experience has been top class. Great prices with an added discount code. Extremely reasonable postage cost and both times the trainers arrived on the next day ( I only paid for the two day service!)
Love the personal touch you get with the order picked email and then the tracking number later that day.
My new favourite online store ,

Reply from Absolute Snow
Echoing the reviews of some others, I can't believe I had never ordered from here before. Great selection of products at competitive prices, great customer service and they offer tracked 24hr delivery - an absolute must if, like me, you leave everything until the last minute. Will definitely order more from here in the future!

Reply from Absolute Snow
Great customer services, great products, great prices.

Reply from Absolute Snow
Off skiing at the weekend and decided to treat myself to a new bag. Excellent quality, arrived really promptly and a great price. Follow up thank you email - as they say "we base everything we do around our EPIC values" and I would have to agree

Reply from Absolute Snow
Not only Absolute Snow but absolute briliant service as well. Quick delivery, good and secure packaging, top product, hassle free transaction. A lot of information and many topics covered on the website. Recommended to all.

Reply from Absolute Snow
I wish I’d found this website sooner!
Excellent communication, friendly and super speedy delivery! I’m really really pleased with the service. I don’t usually leave reviews however I’m so impressed with the price, service and delivery that I just had to. Thank you!

Reply from Absolute Snow
Spoke to a Customer Services lady asking what actual width a particular Snowboard Boot - 'Wide Fit' was (E,EE etc).
The lady just kept talking over the top of me not letting me finish or listening to what I was saying.
She didn't seem to realise boot/shoe widths have sizes and keep saying the manufacturers are very restricted in the information they give.
Very frustrating!

Reply from Absolute Snow
Had a problem with the sewn in part of the BOA system a month after warranty expired. Kept being directed back to BOA. Really not helpful

Reply from Absolute Snow
What a refreshing change! Proper, good old-fashioned customer service. I received an email letting me know that a manager would check and confirm my item was dispatched, and that’s exactly what happened. The backpack I ordered was packaged really thoroughly and in an eco way, and the price couldn’t be beaten. I will absolutely be buying from absolute snow again. Amazing. Well done you guys.

Reply from Absolute Snow
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