Absolute Collagen Reviews 

4,230
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 688 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their high quality and effectiveness, frequently reporting improvements in skin appearance, hair condition, and nail strength. Many also highlight the pleasant taste and ease of use, alongside prompt delivery and excellent customer service. Reviewers often appreciate loyalty benefits and straightforward subscription management. However, some people were dissatisfied with certain aspects. A few noted no significant changes or experienced negative skin reactions like burning or rashes. Others found the taste of some products unpleasant. Additionally, some customers mentioned issues with subscription delivery timing and reported poor customer service.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the... See more

Quality

Customers had positive experiences with quality, with many reviewers describing the products as outstanding... See more

Subscription

Reviewers mention ambiguous feedback about subscription, with many expressing frustration over difficulties... See more

Customer service

Users describe ambiguous interactions with customer service, with many praising the excellent, prompt, and... See more

Delivery service

People report positive experiences with delivery service, consistently noting prompt and on-time arrivals.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The marine liquid collagen sachets are easy to use. I changed to raspberry flavour, its easy to swap to other flavours, there are 3 to choose and reschedule deliveries around holidays or edited... See more

Company replied

Rated 4 out of 5 stars

The liquid collection is great, taste is nice. Face creams are fantastic, i use the serum, eye cream and face cream, and night cream , really noticeable difference in my skin . Neck and dec cream i ha... See more

Company replied

Rated 4 out of 5 stars

Delivery and service are great. I’m enjoying taking the sachets, I do think my skin feels better, haven’t noticed much change in my hair but am at week 9 so will continue. I do like the product and wo... See more

Company replied

Rated 4 out of 5 stars

There’s seems to be a lot more collagen supplements available at the moment.The cost of Absolute collagen has increased (same as everything) So why should I continue to used your products. Don’t seem... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics Store
  5. Hair Product Store
  6. Vitamin and Supplements Store

Written by the company

The UK's original collagen experts  bring you the cleanest collagen in the game - with a dose that truly delivers. 8,000mg of premium, hydrolysed collagen in every supplement dose and award-winning skincare and haircare collections for absolute results on skin, hair, nails and body. Proven. Pure. Powerful formulas. Trusted by experts. Backed by science. Loved by over 100,000 happy customers. Driven by product, people and planet. A B-Corp® certified business, Absolute Collagen is built on integrity, transparency and authenticity, backing women to age powerfully through efficacious, ethically and sustainably sourced beauty and wellness products - and a loud, unwavering commitment to visibility, representation and empowerment.


Contact info

4.1

Great

TrustScore 4 out of 5

4K reviews

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4.1

All reviews

(4,230)

658 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Healthier skin

My skin now has a glow and looks much healthier. I have sensitive skin the night cream is a little to strong
The day cream is great thick and creamy great quality and only need a little.
Raspberry flavoured sachet is the best flavour by far.
I receive plenty of updates and love the free products for loyalty.

July 5, 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi SQ,

We are so happy to hear that our products have given your skin a healthy glow! We appreciate your detailed feedback on the night cream and day cream, and we're delighted you enjoy the raspberry sachet and our loyalty program. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

I’ve been using AC for a few years now…

I’ve been using AC for a few years now and its working for me. It’s practical, easy to take and made up with the best ingredients. Wouldn’t be without it. It has become my morning routine 😊

July 11, 2026
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Reply from Absolute Collagen

Hi M,

We're so glad to hear that AC has become such a positive part of your morning routine! It's wonderful to know that you find it practical, easy to take, and appreciate the quality ingredients. Thank you for your kind words!

Rated 5 out of 5 stars

Totally brilliant product have been…

Totally brilliant product have been taking it everyday since it used to be called the Stud Box can't live without it now

July 10, 2026
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Reply from Absolute Collagen

Hi Steve,

We are absolutely thrilled to hear how much you love our product and that it has become an essential part of your daily routine! It's wonderful to know you've been a loyal customer since its early days.

Rated 5 out of 5 stars

I emailed AC re my query Charlotte was…

I emailed AC re my query Charlotte was very professional she replied very quickly each time and everything was resolved in no time! Customer service was 5 star and always has been whenever I needed help in anyway So once again thank you!

July 6, 2026
Unprompted review
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Reply from Absolute Collagen

Hi Karen,

Thank you so much for your lovely feedback! We're so glad to hear that your query was resolved, and we'll ensure to pass this onto Charlotte.

Rated 3 out of 5 stars

I do feel better

I do feel better, but not sure i have been taking it for long enough, defiantly want to continue so i can monitor results over a longer period of time.
Ask me again in two months

July 7, 2026
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Reply from Absolute Collagen

Hi Ann,

We're happy to hear you're feeling better and appreciate you sharing your initial experience. We understand wanting to monitor results over a longer period and look forward to hearing from you again in a couple of months.

Rated 5 out of 5 stars

Keep you skin youthful:

Easy subscription.
Faultless ordering & delivery service.
Only had 2 months treatment, so unable to comment of effectiveness..but as a supplement not offensive to take & the face cream was lovely to apply.

June 15, 2026
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Reply from Absolute Collagen

Hi H,

We're so glad to hear you found our subscription process easy and our ordering and delivery service faultless! We appreciate your positive feedback on the face cream's application.

Rated 1 out of 5 stars

I set up a subscription for the sculpt…

I set up a subscription for the sculpt pro collagen as it was highly recommended by a friend. It didn't work for me as I had wished. I tried to cancel and I have to say they don't make it easy. There is an option in your account to cancel your subscription but when you click on it you are asked to call a number. I emailed in as when I tried to call, it was out of their office hours. I received an email back saying they would call me which they did. I then had to go through all my personal details to prove who I was. Bearing in mind that they called me! Obviously they thought I was asking for the nuclear codes as opposed to canceling a subscription for collagen. Whist I can't say much about the product as it was not for me. Their customer service is very poor. We are told not to give personal details to strangers over the phone but with these people if you don't give them the information they won't let you cancel the subscription. Beggars belief!

July 7, 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

Hi, thank you for your feedback.

We're sorry to hear of your experience - while we are reviewing the option to cancel online, at the moment, we do require customers to contact us to have their subscriptions cancelled - we use all feedback we receive in order to improve our services.

We completely understand the frustration at having to provide details when we called - in order to protect your details and your account, we're required by GDPR to confirm that we're speaking with the correct person, which is the reason why we ask some data protection questions on each call.

If you do require any further support, please let us know and we'll be happy to help.

Rated 1 out of 5 stars

Difficult my unsubscribing: I feel conned.

Can’t seem to cancel “subscription” and they didn’t warm me another batch was on its way. It’s unwanted but I’ve been charged for it anyway. I contacted them yesterday (as soon as I realised I’d receive an unwanted batch) but I could only speak to a chatbot who said they’d ensure someone would contact me. Instead, I’ve received details of postage and a request to review them.
I cannot take this collagen- it makes me sick. Absolutely poor. A member of customer services did contact me to say I cannot send the package back- even though it was unwanted and I have not opened it. In short, I feel conned.

July 6, 2026
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Reply from Absolute Collagen

Hi N,

Thank you for your feedback. We're so sorry to hear that your experience hasn't been positive.

We've checked and we can see that a member of our team has been in touch with you today to discuss this further.

Please feel free to reach out to us if you do require any further support.

Rated 5 out of 5 stars

Great product

Great product, very happy so far it is early days. Choices of flavours so far is very good.

June 26, 2026
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Reply from Absolute Collagen

Hi! Thank you for your wonderful review! We are so happy to hear that you are enjoying our product and the variety of flavours we offer. We appreciate your positive feedback.

Rated 1 out of 5 stars

Cancel my order as don't work and…

Cancel my order as don't work and please stop my order as tried on many occasions.

July 3, 2026
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Reply from Absolute Collagen

Hi Catherine,

Thank you for your feedback.

We're so sorry to hear that you've had difficulty cancelling your subscription - I've had a member of our team reach out to you on the email address provided to ensure that this has been actioned appropriately.

Rated 5 out of 5 stars

Sent quickly

Sent quickly

June 27, 2026
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Reply from Absolute Collagen

Hi PS,

Thank you for your feedback! We're glad to hear that the order arrived quickly!

Rated 5 out of 5 stars

Love this product

Love this product

June 27, 2026
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Reply from Absolute Collagen

Hi Ken,

Thank you for your feedback! We're so glad to hear that you're enjoying the product!

Rated 5 out of 5 stars

Great collagen drinks

When I take this collagen every morning, I feel alert and not hungry. It seems to give me extra energy. My skin and hair are amazing since I’ve been taking this.

July 3, 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Diane,

We're so happy to hear that our collagen has made such a positive impact on your mornings! It's wonderful that you're feeling more alert and energised, and that you're seeing amazing improvements in your skin and hair. Thank you for sharing your experience!

Rated 5 out of 5 stars

Simple to order and good product with…

Simple to order and good product with no taste dissolves easily in coffee.

June 26, 2026
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Reply from Absolute Collagen

Hi Nicola,

We're so glad to hear you found the ordering process simple and that our product dissolves easily in your coffee without altering the taste. We appreciate your positive feedback!

Rated 5 out of 5 stars

Absolute collagen

Website easy to use. Delivery always prompt. The only face cream l have used that manages my dry skin on my face after menopause

June 26, 2026
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Reply from Absolute Collagen

Hi J,

We're so happy to hear our website is easy to use and deliveries are prompt! We're especially glad our face cream helps with your dry skin.

Rated 5 out of 5 stars

Getting better texture and feel with…

Getting better texture and feel with this supplement would heartily recommend

July 3, 2026
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Reply from Absolute Collagen

Hi Sam,

We're so glad to hear that you're experiencing better texture and feel with our supplement! Thank you for your hearty recommendation.

Rated 5 out of 5 stars

Arrived on time

Arrived on time. Pleased with product.

June 26, 2026
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Reply from Absolute Collagen

Hi Alison,

We are so pleased to hear that your product arrived on time and that you are happy with it. We appreciate your positive feedback!

Rated 5 out of 5 stars

Very good service and communication,

Very good service and communication,
My product always arrives on time. I’m very satisfied and would recommend you.
Keep up the good work

July 2, 2026
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Reply from Absolute Collagen

Hi David,

Thank you for your wonderful feedback! We are so happy to hear that you're satisfied with our service and communication, and that your product always arrives on time. We truly appreciate your recommendation!

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