Absolute Collagen Reviews 

4,230
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 688 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their high quality and effectiveness, frequently reporting improvements in skin appearance, hair condition, and nail strength. Many also highlight the pleasant taste and ease of use, alongside prompt delivery and excellent customer service. Reviewers often appreciate loyalty benefits and straightforward subscription management. However, some people were dissatisfied with certain aspects. A few noted no significant changes or experienced negative skin reactions like burning or rashes. Others found the taste of some products unpleasant. Additionally, some customers mentioned issues with subscription delivery timing and reported poor customer service.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the... See more

Quality

Customers had positive experiences with quality, with many reviewers describing the products as outstanding... See more

Subscription

Reviewers mention ambiguous feedback about subscription, with many expressing frustration over difficulties... See more

Customer service

Users describe ambiguous interactions with customer service, with many praising the excellent, prompt, and... See more

Delivery service

People report positive experiences with delivery service, consistently noting prompt and on-time arrivals.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The marine liquid collagen sachets are easy to use. I changed to raspberry flavour, its easy to swap to other flavours, there are 3 to choose and reschedule deliveries around holidays or edited... See more

Company replied

Rated 4 out of 5 stars

The liquid collection is great, taste is nice. Face creams are fantastic, i use the serum, eye cream and face cream, and night cream , really noticeable difference in my skin . Neck and dec cream i ha... See more

Company replied

Rated 4 out of 5 stars

Delivery and service are great. I’m enjoying taking the sachets, I do think my skin feels better, haven’t noticed much change in my hair but am at week 9 so will continue. I do like the product and wo... See more

Company replied

Rated 4 out of 5 stars

There’s seems to be a lot more collagen supplements available at the moment.The cost of Absolute collagen has increased (same as everything) So why should I continue to used your products. Don’t seem... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics Store
  5. Hair Product Store
  6. Vitamin and Supplements Store

Written by the company

The UK's original collagen experts  bring you the cleanest collagen in the game - with a dose that truly delivers. 8,000mg of premium, hydrolysed collagen in every supplement dose and award-winning skincare and haircare collections for absolute results on skin, hair, nails and body. Proven. Pure. Powerful formulas. Trusted by experts. Backed by science. Loved by over 100,000 happy customers. Driven by product, people and planet. A B-Corp® certified business, Absolute Collagen is built on integrity, transparency and authenticity, backing women to age powerfully through efficacious, ethically and sustainably sourced beauty and wellness products - and a loud, unwavering commitment to visibility, representation and empowerment.


Contact info

4.1

Great

TrustScore 4 out of 5

4K reviews

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4.1

All reviews

(4,230)

658 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've been talking absolute collagen for…

I've been talking absolute collagen for 2 years now and have noticed the difference in my skin hair and nails i would definitely recommend this product

July 1, 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Harriet,

We're so thrilled to hear about the positive changes you've experienced in your skin, hair, and nails after two years of using our product! It's wonderful to know you'd recommend it.

Rated 5 out of 5 stars

Great customer service

My pack always arrives on time never have to wait and never run out.

June 24, 2026
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Reply from Absolute Collagen

Hi Sandra,

We're so happy to hear that our service consistently meets your expectations for timely deliveries! We appreciate your positive feedback.

Rated 5 out of 5 stars

Love the product

July 1, 2026
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Reply from Absolute Collagen

Hi Jo,

Thank you for your feedback! We're so glad that you're enjoying the supplement!

Rated 1 out of 5 stars

Be careful

Be careful! Cancelled my subscription 6 months ago and they reinstated it without my permission. When I called to complain I was issued with a refund but received no apology and the customer service assistant hung up on me. Terrible business!

July 1, 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

Hi Laura,

Thank you for your feedback.

We're so sorry to hear of the circumstances, and assure you that this will be reviewed further. I've requested some additional information to ensure that your account has been cancelled as per your request.

Rated 5 out of 5 stars

A LITTLE SHOT OF LOVELINESS

The product does exactly what they say
Delivery always on time
Easy to take a break

June 29, 2026
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Reply from Absolute Collagen

Hi Georgia,

We're so glad to hear our product meets your expectations and that delivery is always on time! Thank you for your feedback!

Rated 5 out of 5 stars

Great product and easy to manage the…

Great product and easy to manage the subscription!

June 22, 2026
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Reply from Absolute Collagen

We're so happy to hear you're enjoying our product and finding your subscription easy to manage! Your positive feedback means a lot to us.

Rated 5 out of 5 stars

I have been taking AC Supplement for 7 years

I have been taking AC Supplement for a long time . My main reason was to help my ‘creaky ‘ and aching knees which it has and also my skin has improved.
Customer Support is great and the Absoluters Group Page is so helpful.

June 19, 2026
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Reply from Absolute Collagen

Hi Brenda,

We're so pleased to hear that our supplement has been beneficial for your knees and that you've noticed an improvement in your skin! It's wonderful to know that our customer support and community group have also been helpful.

Rated 5 out of 5 stars

Well I get it delivered ok still have…

Well I get it delivered ok still have not noticed any difference

June 21, 2026
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Reply from Absolute Collagen

Hi Mrs Warner,

We appreciate you letting us know that your delivery was successful. We understand you haven't seen a difference yet, however we're confident that you will see a difference after 12 weeks!

Rated 5 out of 5 stars

Very good products

Very good products. I really recommend it!

April 22, 2026
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Reply from Absolute Collagen

Hi Carla,

Thank you for your feedback! We're so glad you recommend our products!

Rated 1 out of 5 stars

I didn’t see any difference

I didn’t see any difference

June 26, 2026
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Reply from Absolute Collagen

Hi Tahira,

Thank you for your feedback.

I'm so sorry to hear that you've not seen a benefit by taking the supplement. We do recommend that it can take up to 12 weeks to see the full benefits, so we're confident you'll see some benefits soon!

Rated 2 out of 5 stars

I used AC for almost 5 years and loved…

I used AC for almost 5 years and loved it! Recently changed their formula to runny artificial tase. Made me feel sick. I have cancelled my subscription and will look for another collagen. The lady refunded my last payment as I was unhappy, as I explained, I did not change my mind. You changed your formula. Why? When they already had two new collagen’s and a powder for customers who didn’t like the original. Probably spent £2500 over the years. Well spent do not regret as I saw results but my custom and loyalty obviously doesn’t matter.

June 20, 2026
Unprompted review
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Reply from Absolute Collagen

Hi Caroline,

Thank you for your feedback. We're so sorry to hear that you've not enjoyed our new formulation! We received a lot of feedback from customers, which prompted us to make the change to our formulation. You'll still see the same fantastic benefits by taking the new formulation, as it contains the same amount of collagen and still contains vitamin C.

We appreciate that everybody's tastes are different, so we'd love to try to help find a flavour that suits you - please reach out to our Customer Service Team for more information!

Rated 3 out of 5 stars

Hard to open

I really dont like the sticky plastic pouches. They are hard to get into too.

March 1, 2026
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Reply from Absolute Collagen

Hi S,

Thank you for your feedback! We're sorry to hear that you've had trouble getting into the sachets! You should just be able to tear the top off the sachet, but if you are having trouble, you can use some scissors to cut it open.

Rated 5 out of 5 stars

Love the collagen supplements

Love the collagen supplements, I've been taking it for 2 years now and truly it works, I also use there skincare, fabulous products , would highly recommend 🥰

June 24, 2026
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Reply from Absolute Collagen

Hi Leitch,

We are so happy to hear you love our collagen supplements and skincare! Thank you for your wonderful recommendation.

Rated 5 out of 5 stars

I love absolute collagen

I love absolute collagen - the taste and the results. I tell every woman about it.

June 17, 2026
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Reply from Absolute Collagen

Hi Joanna,

We're so glad you love it and share your positive experience with others! Thank you!

Rated 3 out of 5 stars

It’s easy to order but a pain to…

It’s easy to order but a pain to cancel. They don’t cancel without you having to call which doesn’t make it easy. Also I didn’t like the taste at all. It just tasted of fish with a weird after taste.

June 16, 2026
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Reply from Absolute Collagen

Hi, thank you for your feedback!

We're sorry to hear of any frustration - we understand that customers may prefer to cancel their subscription online, and it is something we are looking into, however, at present, we do require customers to reach out to us.

As we understand that not everyone can call, you're welcome to contact us via email as well. Our email address is care@absolutecollagen.com - one of our friendly advisors will assist!

I'll ask a member of our team to reach out to you today to ensure that your subscription has been cancelled!

Rated 5 out of 5 stars

Good quality product

Good quality product

June 16, 2026
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Reply from Absolute Collagen

Hi Linda,

Thank you for your feedback. We're glad to hear that you're enjoying the products!

Rated 1 out of 5 stars

DISAPPOINTING CUSTOMER SERVICE

I had a subscription which I wished to cancel. Didn't have the option on their website. It advises you have to telephone to cancel which is not ideal. I telephoned to do so. Was asked why and I said I don't appreciated being questioned why I wish to cancel. The operator proceeded to advise that as well as cancelling my subscription, my free gift would also be cancelled. I am not concerned about the free gift but I did feel her tone quite off. I will not pursue another subscription. Disappointing!!!

June 23, 2026
Unprompted review
Absolute Collagen logo

Reply from Absolute Collagen

Hi Christine,

Thank you for your feedback. We're so sorry to hear of the circumstances you've advised, and have requested some more details for us to look into this further.

While we understand the convenience of cancelling your subscription via your online account, at the moment we do require customers to reach out to us to cancel. We truly appreciate all feedback we receive, so please rest assured that this has been passed on.

Rated 5 out of 5 stars

I love the AC range

I love the AC range - started off with the face creams first, the texture/scent and thickness is just perfect for me. Moved onto the collagen sachets - started with mango but much prefer the raspberry flavour. Thank You!

August 2, 2025
Absolute Collagen logo

Reply from Absolute Collagen

Hi Gillian,

We're so glad you're enjoying our AC range, from the face creams to the collagen sachets! It's wonderful to hear you've found your preferred flavour. Thank you for your kind words!

Rated 5 out of 5 stars

Loving taking Absolute Collagen

Loving taking Absolute Collagen. I have noticed a real difference since I started to take it especially in the strength of my nails increasing & not breaking as easily & the texture of my hair feels thicker. Highly recommend!!!

June 21, 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Claire,

Thank you for your feedback! We are so happy to hear you're enjoying Absolute Collagen and noticing such positive changes in your nails and hair! Thank you for sharing your wonderful experience and recommendation.

Rated 2 out of 5 stars

No noticeable difference after approx 6…

No noticeable difference after approx 6 weeks or more unfortunately.
Will persist for now and keep fingers crossed.

June 14, 2026
Absolute Collagen logo

Reply from Absolute Collagen

Hi Tracy,

Thank you for your feedback.

I'm so sorry to hear that you have not yet seen any benefits. In our clinical trial, most people saw benefits after 12 weeks, so we're confident that you'll start to see the benefits soon!

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