ABTA Travel Insurance Reviews 1,283

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of use of the website and the straightforward process for obtaining insurance. Many found the pricing to be very reasonable and competitive, especially for those with pre-existing medical conditions, and appreciated the clear explanation of policies and quotes. People frequently highlight the value for money and the overall excellent service received. However, some customers also noted occasional difficulties with the website, such as it reverting to the start or issues with pop-ups during renewal. A few reviewers expressed dissatisfaction with the phone service, describing it as exasperating and not as streamlined as the online experience. There were also isolated reports of issues with claims, with some customers expressing concerns about the support received during critical situations.

What people talk about most

Price

Clients share positive opinions on price, consistently finding it competitive and reasonable. Many reviewers... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the website and application... See more

Website

Customers consistently note positive experiences with the website, praising its ease of use and navigation.... See more

Value for money

Users describe positive interactions with value for money. Many reviewers highlight comprehensive cover at... See more

Service

Reviewers mention positive feedback about service. Many customers praise the quick, polite, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was sceptical about upgrading my holiday insurance on line as it did not seem to give me the information I required before completing the online form. I was disappointed when phoning that I could n... See more

Company replied

Rated 5 out of 5 stars

Excellent and easy to use website. ABTA Travel was recommended by Money saving expert as a company who pays out on genuine claims. I've paid for cheap home insurance before for example and it's true... See more

Company replied

Rated 5 out of 5 stars

Simple and straight forward. Choices are clear. Perhaps sending out a card with basic information. Digital wallet can be difficult to locate if injured or very ill. Can be paper, 120g/m2 or similar.

Company replied

Rated 5 out of 5 stars

After a couple of hours of web searches, phone calls and exorbitant quotes somehow I came across ABTA Travel Insurance. The application was pain free easy and didn't take long and gave me the best quo... See more

Company replied


Company details

  1. Travel Insurance Company

About ABTA Travel Insurance

Written by the company




Visit our website Contact us

ABTA Travel Insurance

ABTA Travel Insurance is travel insurance product from ABTA and is underwritten by Inter Partner Assistance S.A. part of the AXA Group.

Keep your plans on track with ABTA Travel Insurance.

It offers:

  • Up to £10m medical cover per person, including Covid-19 medical expenses while on holiday providing customers aren’t travelling against FCDO or medical advice*
  • Cancellation cover
  • 24/7 emergency helplines
  • Easy online medical screening process.

*Terms and conditions apply.

ABTA Travel Insurance also provides you with a reassuring range of benefits as standard that some other insurance providers don’t or will charge extra for – including:

  • Free access to an online English speaking doctor via the Doctor Please app
  • Missed connections cover
  • Cruise cover
  • Over 120 sports and activities covered.

About us

ABTA Ltd is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to arrange general insurance contracts as an intermediary.


The insurance is underwritten by Inter Partner Assistance S.A. Inter Partner Assistance S.A. is authorised and regulated by the National Bank of Belgium, with a registered head office at Boulevard du Régent 7, 1000 Brussels, Belgium. Authorised by the Prudential Regulation Authority (firm reference number 202664). Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Inter Partner Assistance S.A. UK branch office address is 106-118 Station Road, Redhill, RH1 1PR. Inter Partner Assistance S.A. is part of the AXA Group.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

A blessing for the over 80's!!

I am 87 and my wife is 83. We both have health issues but were able to get insurance from ABTA for a trip to France when other insurers would not touch us.
Filling in the details and paying online is very straightforward.
Highly recommended for ease of use and value for money.

March 2, 2026
Rated 4 out of 5 stars

I came to your site via Martin Lewis

I came to your site via Martin Lewis. I wanted medium cover for five nights in France (not driving) and your policy fitted the bill.
It was easy to use.

April 21, 2026
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Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 5 out of 5 stars

Good price

Very straight forward. Brilliant idea that you can insure your child on their own policy. Also the best part is the price!

April 17, 2026
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Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 5 out of 5 stars

Easy to follow and great cover that gives me peace of mind for our holiday coming up.

Tui colleague at your newport spytty store recommended I try taking out insurance in house because of my current medical conditions.
Navigation of your website so easy to follow, questions about my conditions were straightforward to answer.
Very happy with the policy and price increased was given after being refused by several companies before being directed to yourselves by the Tui colleague in newport.

April 17, 2026
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Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 5 out of 5 stars

Quick online set up.

Quick online set up.
Average price.

April 16, 2026
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Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 5 out of 5 stars

quick service

quick service, value for money, easy to navigate site.

April 10, 2026
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Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 5 out of 5 stars

I ordered 3 policies and cancelled one…

I ordered 3 policies and cancelled one of them twice ie I was a pain:). The staff were very friendly, understanding and helpful

April 3, 2026
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Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 5 out of 5 stars

Upgrading my Holiday insurance

I was sceptical about upgrading my holiday insurance on line as it did not seem to give me the information I required before completing the online form. I was disappointed when phoning that I could not just renew the holiday insurance over the phone. The helpful advisor on the phone talked me step by step through the process so I was able to do it on line. So thank you to her.

March 20, 2026
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Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 5 out of 5 stars

Very competitive price.

Easy of using the site, and a good price for the the insurance, considering that it covered my medical conditions and my age.

March 25, 2026
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Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 4 out of 5 stars

Easy to buy

Easy to buy, detailed competitively priced.

March 16, 2026
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Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 5 out of 5 stars

Website is easy to understand & then…

Website is easy to understand & then use to book our travel insurance. Sometimes I look at other sites but ABTA is always more straightforward & very competitively priced so I stay loyal.

March 14, 2026
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Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 5 out of 5 stars

ABTA travel

Painless setting up of insurance that suited my needs at good cost.

March 16, 2026
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Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 5 out of 5 stars

Efficient and pleasant organiser

Efficient and pleasant organiser, who went the extra mile in all queries.
Reasonable and realistic quote.

March 9, 2026
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

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