ABTA Travel Insurance Reviews 

1,372
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 196 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the highly user-friendly website, noting that completing the application forms and explaining pre-existing medical conditions is a fast and straightforward process. Consumers also highlight the excellent value for money, fair rates, and competitive pricing, making it very easy to secure comprehensive travel cover for their trips. Some people were dissatisfied with accessing online accounts, mentioning frustrating technical barriers when trying to retrieve policy documents or complete policy renewals. Despite experiencing these digital hurdles, buyers frequently recommend the service for its helpful guidance, reassuring assistance, and overall customer reliability.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting how quick and easy the online forms... See more

Price

Reviewers highlight positive aspects of price, frequently noting that quotes are very competitive,... See more

Website

People report positive experiences with website, noting that the online proposal form is well laid out and... See more

Value for money

Customers consistently note positive experiences with value for money, highlighting reasonable pricing and... See more

Service

Reviewers mention positive feedback about service, highlighting affordable prices, easy booking, and polite... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent and easy to use website. ABTA Travel was recommended by Money saving expert as a company who pays out on genuine claims. I've paid for cheap home insurance before for example and it's true... See more

Company replied

Rated 5 out of 5 stars

Used this company last year and the price was very good compared to other companies, had a missed port on our cruise and was paid promptly, Would highly recommend to other people, quick and easy to f... See more

Company replied

Rated 5 out of 5 stars

Reasonably priced insurance for what's included. I bought single trip worldwide and it was more competively priced than other quotes I got. (Hopefully I won't need it,but better safe than sorry I gu... See more

Company replied

Rated 5 out of 5 stars

This is the first time we have used ABTA Travel insurance. This popped on a search and proved to be excellent. The medical sreening was excellent simple to use and add information, best I have used, s... See more

Company replied


Company details

  1. Travel Insurance Company

About ABTA Travel Insurance

Written by the company




Visit our website Contact us

ABTA Travel Insurance

ABTA Travel Insurance is travel insurance product from ABTA and is underwritten by Inter Partner Assistance S.A. part of the AXA Group.

Keep your plans on track with ABTA Travel Insurance.

It offers:

  • Up to £10m medical cover per person, including Covid-19 medical expenses while on holiday providing customers aren’t travelling against FCDO or medical advice*
  • Cancellation cover
  • 24/7 emergency helplines
  • Easy online medical screening process.

*Terms and conditions apply.

ABTA Travel Insurance also provides you with a reassuring range of benefits as standard that some other insurance providers don’t or will charge extra for – including:

  • Free access to an online English speaking doctor via the Doctor Please app
  • Missed connections cover
  • Cruise cover
  • Over 120 sports and activities covered.

About us

ABTA Ltd is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to arrange general insurance contracts as an intermediary.


The insurance is underwritten by Inter Partner Assistance S.A. Inter Partner Assistance S.A. is authorised and regulated by the National Bank of Belgium, with a registered head office at Boulevard du Régent 7, 1000 Brussels, Belgium. Authorised by the Prudential Regulation Authority (firm reference number 1035181). Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Inter Partner Assistance S.A. UK branch office address is 106-118 Station Road, Redhill, RH1 1PR. Inter Partner Assistance S.A. is part of the AXA Group.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,372)

191 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy website

Easy website. Clear instructions.

May 15, 2026
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 5 out of 5 stars

Great quick process

Great, quick process - competitively priced

May 5, 2026
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 5 out of 5 stars

Try abta

As a person with quite a few pre existing medical issue s i gave abta a try after a few really high quotes and they came in a lot cheaper than some other leading name s give them a go they may be able to help and at a good price

May 10, 2026
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 1 out of 5 stars

Outsource claims and you get treated…

Outsource claims and you get treated like shit 9 months and involving the ombudsman to get paid don’t ever use them - forced me to get a commercial flight rather than air ambulance because none available they said - agony all the way home and left waiting hours at airport for ambulance with wrong wheel chair - abta just getting paid to put their name on it they don’t care or do anything on claims all outsourced to crims

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Straight forward to purchase insurance,no complications when inputting medical history not over priced because of medical history .

February 27, 2026
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 5 out of 5 stars

A blessing for the over 80's!!

I am 87 and my wife is 83. We both have health issues but were able to get insurance from ABTA for a trip to France when other insurers would not touch us.
Filling in the details and paying online is very straightforward.
Highly recommended for ease of use and value for money.

March 2, 2026
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 4 out of 5 stars

I came to your site via Martin Lewis

I came to your site via Martin Lewis. I wanted medium cover for five nights in France (not driving) and your policy fitted the bill.
It was easy to use.

April 21, 2026
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 4 out of 5 stars

You cannot prove a negative

You cannot prove a negative, so as I did not have to use any part of the insurance, I do no have a rating/or how good you are, sorry!

April 6, 2026
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 5 out of 5 stars

Good price

Very straight forward. Brilliant idea that you can insure your child on their own policy. Also the best part is the price!

April 17, 2026
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 5 out of 5 stars

Easy to follow and great cover that gives me peace of mind for our holiday coming up.

Tui colleague at your newport spytty store recommended I try taking out insurance in house because of my current medical conditions.
Navigation of your website so easy to follow, questions about my conditions were straightforward to answer.
Very happy with the policy and price increased was given after being refused by several companies before being directed to yourselves by the Tui colleague in newport.

April 17, 2026
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 5 out of 5 stars

Quick online set up.

Quick online set up.
Average price.

April 16, 2026
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

Rated 5 out of 5 stars

quick service

quick service, value for money, easy to navigate site.

April 10, 2026
ABTA Travel Insurance logo

Reply from ABTA Travel Insurance

Thank you for your review - The ABTA Travel Insurance team

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