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See what reviewers are saying
This is the worst electricity company ever,literally these thieves will steal your money with hidden charges they won't tell you about at first,also the free nights its a lie and the meter reading is... See more
I don't recommend. Their prepaid plan is okay if your desperate. However they charge 3 times more than others. The customer service is awful. I've been on hold for two hours just to talk to someone. I... See more
Horrible customer service, outrageous charges even with their "free weekends; nights." Online account stated the avg daily cost is $2 but still paid about $100 a month for a small apartment during win... See more
Company details
Information provided by various external sources
Acacia Energy offers Texas residents competitive prepaid electricity plans without a credit check, deposit, or long-term commitment. We offer same day service, flexible payment options, and superior customer service.
Contact info
11011 Brooklet Drive, 77099, Houston, United States
- 877-997-2946
- customerservice@acaciaenergy.com
- www.acaciaenergy.com
1.1
Bad
224 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rip off!
This company is a rip off. I know their grids are working by now, so there should be no reason for my usage to be so high from yesterday to today! Yall ripping people off and saying it's because ERCOT hasn't gotten their system together so their, "Estimating still." Messing people over. I think y'all owe me some more usage.
February 20, 2021
Unprompted review
Scam
Do not fall for their Free Nights Promo. Make sure to read the small details if you don't want to get your account charged by $60. Will never do business again with this company.
July 3, 2020
Unprompted review
The worst light company!
The worst light company!! Lies about rates. Lie about free nights. Regardless of what plan you choose, you will be paying 4$ a day free nights or not, plus your wattage usage. I used less than 1500 kw per month yet my bill has been 300 to 350 every month. They are robbing you of your hard earned money. DO NOT ENROLL I AM WARNING YOU. Then when you call expect at least 1 hour and 30 minutes wait time before somebody answers. You can still have money on your account and they will cut you lights out.
October 18, 2019
Unprompted review
No free nights you still pay read the fine print
This company is very misleading it says that you get free nights you don't get free nights!!! you still have to pay the company that supplies electricity to everyone in Houston Texas charges a fee $0.10 a kilowatt Acacia says they give free nights stats BS very misleading I have reported this to the BBB and I'm reporting it to everyone else I can think of people don't know what this company or any prepaid it's a scam it's a rip-off people is not as far as please please read the reviews you can tell who the fake reviews are this is not a fake review
July 6, 2019
Unprompted review
The customer service guy name Joseph…
The customer service guy name Joseph for Acacia Energy.Did a magnificent job with answering all my questions and setting of my account.If I could I would give him 10 stars.For helping my son Anthony Williams.
April 11, 2019
Unprompted review
One of the absolute worst pre paid…
One of the absolute worst pre paid companies, it seems like false advertisement online it says one thing and once you get the service it’s horrible charging me kwh that I didn’t even use because I’m at work all day use my lights mostly at night! Would never refer anyone....
November 19, 2018
Unprompted review
I have been very happy with my Acacia…
I have been very happy with my Acacia plan it's quick convenient and affordable.
October 17, 2018
Unprompted review
Great service.
I had an awesome easy experience the sale rep was so kind and helpful.
October 9, 2018
Unprompted review
So far so good
So far so good, and convenient! Thanks Luis.... 176589
October 8, 2018
Unprompted review
Awesome experience and easy to start…
Awesome experience and easy to start service. Definitely recommend Acacia Energy especially for apartment living. Hassle free company
Acct# 176634
October 5, 2018
Unprompted review
I love this company
I love this company , they have GREAT customer service . I’m excited for my new journey with you guys and Luke is a blessing .
October 5, 2018
Unprompted review
Quick and easy to enroll
October 5, 2018
Unprompted review
Fast service electric was on within a…
Fast service electric was on within a hour. Excellent. Acct # 176551 Tonia w
October 5, 2018
Unprompted review
Great customer service
September 27, 2018
Unprompted review
The service was the fastest I know of
The service was fast, easy and very reliable. Thank you Acacia Energy for all that you do for your new customers.
September 21, 2018
Unprompted review
Great service
Great service. Customer service listens to you and that matters when you need it!
September 14, 2018
Unprompted review
Fast an easy service let's see how it…
Fast an easy service let's see how it goes* Jack did a great job with my set up awesome customer service
June 29, 2018
Unprompted review
It started out good with low rates a…
It started out good with low rates a day. But then started to notice that each day it was going up by a couple of cents even if no one was at home. My rate went from $5 a day to now $11 a day and just keeps going up.
June 21, 2018
Unprompted review
Reply from Acacia Energy
Siin Filth, unfortunately we can't locate your account based on the name provided or the information within the comment. You are not a customer in our data base. Please provide us with a bit more information so we can reach out to you. Due to the increased temperatures we have seen that many customer have had a significant increase in energy consumption that has been attributed to an increase in air conditioning use. Acacia Energy takes all customer feedback seriously and would like the opportunity to speak with you. You can also call our dedicated corporate hotline at (855) 447-2946 and select option 3 for complaint resolution. Your call will be routed to either our COO or our VP of Operations. Our goal is to satisfy you, the customer and to use your feedback to improve our operations. We hope you will take the time to allow us the opportunity to rectify this issue. Sincerely, Acacia Energy
We just had moved to texas from…
We just had moved to texas from Illinois and didn't have much withstanding credit here in texas so we found a company that would help us out. Let me tell you what in the beginning we thought this was the most awesome company and they were very helpful. That lasted 2 fricken months. We got disconnected almost every other day. They cover their butts and say that they are 2 days behind so that's why the balance is constantly being lower and lower. They even changed my plan from 1 penny threshold to ten bucks and a 20 dollar re connect fee without warning. I had a 40 charge for the weekend and I put 100 bucks down after speaking with a customer service rep and OUT OF THEIR OWN MOUTH based on my usage 100 would of given my 7 days and that was a Friday it's now Monday and I'm being told I have 5 bucks left no full usage left. There is absolutely no way I used 70 bucks over the weekend.
THIS company is a joke. Also I have made a few reports to the BBB BECAUSE they have literally had me on the phone waiting to speak to anyone for 47 minutes 3 different times in a week. Horrible company.
June 18, 2018
Unprompted review
Reply from Acacia Energy
Ms. Beard, thank you for bringing your concerns to our attention and providing us the opportunity to address them. Per our conversation, at the time of the $100 payment your account did have a valid negative balance of $40.44. The likely reason of your usage increase recently is related to the three (3) window air conditioning units running more frequently due to the increased summer temperatures. As discussed during our call, the local utility does provide your daily meter reads approximately 2 days in arrears, which means that the amount you are billed on Monday for example is for energy consumed on the prior Saturday. We truly appreciated the opportunity to further discuss your concerns and resolve them to your satisfaction. We look forward to continuing to service your energy needs.
Reply from Acacia Energy
Ms. Amarikwa, here at Acacia Energy, we strive for excellence and are disappointed to hear that you received anything less. We've attempted to reach out to you via phone and text and we have not heard back from you. We would really like the opportunity to get more information and rectify any issues or concerns you have. You can call (855) 447-2946 (and press option 3) to reach our direct customer complaint line. One of executive team will respond promptly. Again, we are sorry to hear you are not happy and hope to be given the opportunity to correct this issue. Thank you for your time, Acacia Energy."
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