Acacia Energy Reviews 

224
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

When a customer calls to ask questions about the service they are paying for how about you answer the questions to the best of your ability and don't just hang up the phone. Show more customer care to... See more

Rated 1 out of 5 stars

This is the worst electricity company ever,literally these thieves will steal your money with hidden charges they won't tell you about at first,also the free nights its a lie and the meter reading is... See more

Rated 1 out of 5 stars

I don't recommend. Their prepaid plan is okay if your desperate. However they charge 3 times more than others. The customer service is awful. I've been on hold for two hours just to talk to someone. I... See more

Rated 1 out of 5 stars

Horrible customer service, outrageous charges even with their "free weekends; nights." Online account stated the avg daily cost is $2 but still paid about $100 a month for a small apartment during win... See more

Company details

  1. Money & Insurance

Information provided by various external sources

Acacia Energy offers Texas residents competitive prepaid electricity plans without a credit check, deposit, or long-term commitment. We offer same day service, flexible payment options, and superior customer service.


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1.1

Bad

TrustScore 1 out of 5

224 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.1

All reviews

(224)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I felt hustled and new nickeled and…

I felt hustled and new nickeled and dimed, fees for not using enough energy, fees for using too much, hidden fees, if it’s a fee you name it you got it. The very first month I switched my bill went from a monthly average of $150+ to $65.00. Not cool!

June 8, 2018
Unprompted review
Acacia Energy logo

Reply from Acacia Energy

Mr. Perez, here at Acacia Energy, we strive for excellence and are disappointed to hear that you received anything less. We've attempted to reach out to you via phone and text and we have not heard back from you. We would really like the opportunity to get more information and rectify any issues or concerns you have. You can call (855) 447-2946 (and press option 3) to reach our direct customer complaint line. One of executive team will respond promptly. Again, we are sorry to hear you are not happy and hope to be given the opportunity to correct this issue. Thank you for your time, Acacia Energy."

Rated 1 out of 5 stars

A CAVEMAN WOULD DO BETTER IN THE DARK AND HAVE LESS HEADACHE THAN TO BE WORRYING WITH THIS ELECTRIC COMPANY

HORRIBLE WOULD NEVER RECOMMEND THIS COMPANY. EVERYTIME I TURN AROUND THEY THREATENING TO CUT POWER! THEY MAKE UP RULES DAY BY DAY . THEY HAVE NOT SENT OUT ANYTHING SHOWIN MY USAGE AND PAYMENTS THRU THE MAIL !! I HAVE A 502 SQUARE FT APT BUT IM PAYING OVER 200.00!! A MONTH!!!! THATS OUTRAGEOUS!!IVE ASKED NUMEROUS TIMES VIA TEXT AND PHONE.THE APP IS EVEN MORE CONFUSING! I HAVE NEVER BEEN DISCONNECTED SO MUCH IN MY LIFE! They SENT A TEXT SAYING MY POWER WAS OFF AND THEY WERE CHARGING ME A RECONNECT FEE WHEN I TEXTED BACK AND TOLD THEM THAT MY ELECTRIC WAS NOT CUT OFF SO DO NOT CHARGE ME A RECONNECTION FEE THEY CUT MY POWER OFF AT THAT MOMENT !!!THEN I TEXT THEM BACK AND SAID WHY DID YOU CUT MY ELECTRIC OFF IT !!!? THEN THEY CUT IT BACK ON AT THAT MOMENT!! JUST TO CHARGE ME A RECONNECTION FEE!!!THEY WILL DISCONNECT YOU IF YOU ARE A PENNY SHORT! I WOULDNT WISH MY ENEMY TO DO BUSINESS WITH THIS COMPANY ! THEY ARE A PAIN IN THE !!!

April 20, 2018
Unprompted review
Acacia Energy logo

Reply from Acacia Energy

Cara, unfortunately we can't locate your account based on the name provided or the information within the comment. You are not a customer in our data base. Please provide us with a bit more information so we can reach out to you. Acacia Energy takes all customer feedback seriously and would like the opportunity to speak with you. As a prepaid energy plan, you are required to maintain a positive balance on your account to prevent an interruption of service. As stated in your terms of service, if you do not maintain this positive balance your services may be scheduled for disconnection and you may be charged applicable fees. You can call our dedicated corporate hotline at (855) 447-2946 and select option 3 for complaint resolution. Your call will be routed to either our COO or our VP of Operations. Our goal is to satisfy you, the customer and to use your feedback to improve our operations. We hope you will take the time to allow us the opportunity to rectify this issue. Sincerely, Acacia Energy"

Rated 4 out of 5 stars

164530 diana is a good representive..

164530 diana is a good representive... Like the service... But i do put money on almost daily but thats by choice because im struggling but they helped me keep them on when i had no money. Amanda

April 16, 2018
Unprompted review
Rated 4 out of 5 stars

Bad service

I thought this was a good light company but i have to put money on my lights everyday and I'm not seeing why!! The other prepaid lights aren't like this.. not a good light company

March 23, 2018
Unprompted review
Rated 5 out of 5 stars

I LOVE Acacia Energy

I LOVE Acacia Energy and would recommend that ANYONE sign up! Its easy! They have wonderful LIVE customer service that respects and understands their customers. If you aren't with acacia, you're crazy!
Brandy Tran
Account #65992

March 17, 2018
Unprompted review
Rated 5 out of 5 stars

Janice clay 168968

I have had just the most pleasant experience since I got with acacia I can tell that I will be with this Energy company for a while and I have appreciated everything they have done for me and also would like to thank Jose for helping me out today

March 8, 2018
Unprompted review
Rated 1 out of 5 stars

I HATE THIS COMPANY THEY ARE A SCAM…

I HATE THIS COMPANY THEY ARE A SCAM THEY TRYING TO TELL ME I USED 60 BUCK IN 2 WEEKS I WOULD NOT GET ANYTHING THUR , YOU WELL BE ON THE PHONE WAITING FOR HOURS THAT FREE NIGHT THING IS A SCAM THEY ARE ALL SCAMER IM CHANGING MY COMANY NOWWW THEY SUCK BUT I HATE IT HATE IT HATE IT SCAMER

March 1, 2018
Unprompted review
Rated 5 out of 5 stars

I am very please with the costumer…

I am very please with the costumer service I received this morning through chat. Very understanding and honest representative. I also give 5 star to Alex who help me start my service Monday Feb. 19, 2018. Thank you all keep up the good work.

February 22, 2018
Unprompted review

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