When a customer calls to ask questions about the service they are paying for how about you answer the questions to the best of your ability and don't just hang up the phone. Show more customer care to... See more
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See what reviewers are saying
This is the worst electricity company ever,literally these thieves will steal your money with hidden charges they won't tell you about at first,also the free nights its a lie and the meter reading is... See more
I don't recommend. Their prepaid plan is okay if your desperate. However they charge 3 times more than others. The customer service is awful. I've been on hold for two hours just to talk to someone. I... See more
Horrible customer service, outrageous charges even with their "free weekends; nights." Online account stated the avg daily cost is $2 but still paid about $100 a month for a small apartment during win... See more
Company details
Information provided by various external sources
Acacia Energy offers Texas residents competitive prepaid electricity plans without a credit check, deposit, or long-term commitment. We offer same day service, flexible payment options, and superior customer service.
Contact info
11011 Brooklet Drive, 77099, Houston, United States
- 877-997-2946
- customerservice@acaciaenergy.com
- www.acaciaenergy.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
I felt hustled and new nickeled and…
I felt hustled and new nickeled and dimed, fees for not using enough energy, fees for using too much, hidden fees, if it’s a fee you name it you got it. The very first month I switched my bill went from a monthly average of $150+ to $65.00. Not cool!

Reply from Acacia Energy
A CAVEMAN WOULD DO BETTER IN THE DARK AND HAVE LESS HEADACHE THAN TO BE WORRYING WITH THIS ELECTRIC COMPANY
HORRIBLE WOULD NEVER RECOMMEND THIS COMPANY. EVERYTIME I TURN AROUND THEY THREATENING TO CUT POWER! THEY MAKE UP RULES DAY BY DAY . THEY HAVE NOT SENT OUT ANYTHING SHOWIN MY USAGE AND PAYMENTS THRU THE MAIL !! I HAVE A 502 SQUARE FT APT BUT IM PAYING OVER 200.00!! A MONTH!!!! THATS OUTRAGEOUS!!IVE ASKED NUMEROUS TIMES VIA TEXT AND PHONE.THE APP IS EVEN MORE CONFUSING! I HAVE NEVER BEEN DISCONNECTED SO MUCH IN MY LIFE! They SENT A TEXT SAYING MY POWER WAS OFF AND THEY WERE CHARGING ME A RECONNECT FEE WHEN I TEXTED BACK AND TOLD THEM THAT MY ELECTRIC WAS NOT CUT OFF SO DO NOT CHARGE ME A RECONNECTION FEE THEY CUT MY POWER OFF AT THAT MOMENT !!!THEN I TEXT THEM BACK AND SAID WHY DID YOU CUT MY ELECTRIC OFF IT !!!? THEN THEY CUT IT BACK ON AT THAT MOMENT!! JUST TO CHARGE ME A RECONNECTION FEE!!!THEY WILL DISCONNECT YOU IF YOU ARE A PENNY SHORT! I WOULDNT WISH MY ENEMY TO DO BUSINESS WITH THIS COMPANY ! THEY ARE A PAIN IN THE !!!

Reply from Acacia Energy
164530 diana is a good representive..
164530 diana is a good representive... Like the service... But i do put money on almost daily but thats by choice because im struggling but they helped me keep them on when i had no money. Amanda
Bad service
I thought this was a good light company but i have to put money on my lights everyday and I'm not seeing why!! The other prepaid lights aren't like this.. not a good light company
Arcacia energy is the best
Arcacia energy is the best. Very easy and all representatives are so nice and efficient.
I LOVE Acacia Energy
I LOVE Acacia Energy and would recommend that ANYONE sign up! Its easy! They have wonderful LIVE customer service that respects and understands their customers. If you aren't with acacia, you're crazy!
Brandy Tran
Account #65992
Michael Castle
I would recommend this company to anyone. Hands down the best.
This company is very good and…
This company is very good and accommodating you can start for $0 and if you can’t make a payment they will arrange deferred payments and cover you until you can pay. I recommend this company
Great company no hassle just get the…
Great company no hassle just get the job done must refer to friend an family
great service acct #133139
Acacia is the best light company I’ve…
Acacia is the best light company I’ve had they give you credit to your account when your unable to pay your bill. I love it !!
Y'all are awesome..thanks for…
Y'all are awesome..thanks for everything
Karen Perez
#act ..169509
Janice clay 168968
I have had just the most pleasant experience since I got with acacia I can tell that I will be with this Energy company for a while and I have appreciated everything they have done for me and also would like to thank Jose for helping me out today
great company and great customer…
great company and great customer service!
amazing prize for the service too and free nights!!
Raul cisneros account #148401
I HATE THIS COMPANY THEY ARE A SCAM…
I HATE THIS COMPANY THEY ARE A SCAM THEY TRYING TO TELL ME I USED 60 BUCK IN 2 WEEKS I WOULD NOT GET ANYTHING THUR , YOU WELL BE ON THE PHONE WAITING FOR HOURS THAT FREE NIGHT THING IS A SCAM THEY ARE ALL SCAMER IM CHANGING MY COMANY NOWWW THEY SUCK BUT I HATE IT HATE IT HATE IT SCAMER
I like that you have free energy after…
I like that you have free energy after 9pm till 5:59am
Sharrod and Riffiale Henry
We would like to thank Acacia Energy for their wonderful customer service and willingness to always be of help when we call. Thanks Acacia!
Acc# 167736
I am very please with the costumer…
I am very please with the costumer service I received this morning through chat. Very understanding and honest representative. I also give 5 star to Alex who help me start my service Monday Feb. 19, 2018. Thank you all keep up the good work.
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