When a customer calls to ask questions about the service they are paying for how about you answer the questions to the best of your ability and don't just hang up the phone. Show more customer care to... See more
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See what reviewers are saying
This is the worst electricity company ever,literally these thieves will steal your money with hidden charges they won't tell you about at first,also the free nights its a lie and the meter reading is... See more
I don't recommend. Their prepaid plan is okay if your desperate. However they charge 3 times more than others. The customer service is awful. I've been on hold for two hours just to talk to someone. I... See more
Horrible customer service, outrageous charges even with their "free weekends; nights." Online account stated the avg daily cost is $2 but still paid about $100 a month for a small apartment during win... See more
Company details
Information provided by various external sources
Acacia Energy offers Texas residents competitive prepaid electricity plans without a credit check, deposit, or long-term commitment. We offer same day service, flexible payment options, and superior customer service.
Contact info
11011 Brooklet Drive, 77099, Houston, United States
- 877-997-2946
- customerservice@acaciaenergy.com
- www.acaciaenergy.com
1.1
Bad
224 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast easy connect
Fast easy connect. No termination fees. Effective autopay. User friendly website for getting everything managed. And Jack, he's amazing.
February 9, 2018
Unprompted review
Awesome company...excellent customer …
Awesome company...excellent customer service and great rates!!!
February 9, 2018
Unprompted review
I like that we get free nights
February 8, 2018
Unprompted review
Fast and very respectful customer …
Fast and very respectful customer service.
February 8, 2018
Unprompted review
satisfied so far
February 7, 2018
Unprompted review
Frustrated
They were very rude to me about getting my lights on. The refused to call centerpoint until I had to have centerpoint to call them directly. My lights were delayed three days bc of them not calling centerpoint. It also took forever to talk to someone.
February 7, 2018
Unprompted review
Reply from Acacia Energy
Thank you for bringing your concerns to our attention, an agent will contact you shortly to address your issues and concerns.
Easy to use.....I love it
February 6, 2018
Unprompted review
I list 3 stars because I thought the …
I list 3 stars because I thought the amount I paid would carry me further since I have free nights & weekends. It seems like I’m adding funds weekly.
February 6, 2018
Unprompted review
I asked to be changed to another …
I asked to be changed to another utility that had better rates and they did noy change it as of yet.
February 6, 2018
Unprompted review
Reply from Acacia Energy
Thank you for bringing your concerns to our attention, an agent will contact you shortly to address your issues and concerns.
Acacia Energy is seemingly a family …
Acacia Energy is seemingly a family oriented company. They care about their customers, rather than the profit.
Their rates are incredibly reasonable.
Acacia Energy is the Best energy provider!
February 6, 2018
Unprompted review
I don't like how your plans work
I don't like how your plans work cause I had a balance of 9 dollars I believe an I put 20 on it so it should have been 29 dollars I just feel like y'all are cheating me an it was after the took out the the balance
February 6, 2018
Unprompted review
Reply from Acacia Energy
Thank you for bringing your concerns to our attention, an agent will contact you shortly to address your issues and concerns.
I was moving on the weekend and I …
I was moving on the weekend and I needed electricity immediately and acacia hooked me up within 2 hours and they helped me out in a tight spot with their great payment plan!! I'd recommend acacia to one and all!!
February 6, 2018
Unprompted review
I keep trying to switch back to the …
I keep trying to switch back to the company I was with and acacia won't give me the authorization. Poor service.
February 6, 2018
Unprompted review
Reply from Acacia Energy
Thank you for bringing your concerns to our attention Ms. Morris. We are glad that we were able to review your account and better explain the issue that you experienced with your prior provider. Please do not hesitate to contact us if you have any further questions.
I wouldn't recommend it
I wouldn't recommend it.
I.thought having free nights would be better but the way they are you have to keep your balance above $10 or they will disconnect isn't worth it. First Power Choice is way better Free Weekends 2 cents more but definitely worth it.
February 6, 2018
Unprompted review
Reply from Acacia Energy
Thank you for taking the time to provide feedback, one our service agents will contact you shortly to review your account and provide plans that may be more beneficial to you.
I am with this service providers but I …
I am with this service providers but I think monthlyvis better prepay is too expensive.
February 6, 2018
Unprompted review
Reply from Acacia Energy
Thank you for taking the time to provide feedback, we appreciate your business and look forward to continuing to service you. We have attempted to contact you to review and provide additional plan options including those that receive a monthly invoice. Please contact us as the number provided in the message to review these options.
Love the text updates!
February 6, 2018
Unprompted review
Reply from Acacia Energy
Thank you for taking the time to provide feedback, we appreciate your business and look forward to continuing to service you.
Good
So far very good better than alot of the rest of pay as you go plans i have been on and any help i needed theu helped fast
February 6, 2018
Unprompted review
Reply from Acacia Energy
Thank you for taking the time to provide feedback, we appreciate your business and look forward to continuing to service you.
I'm Brandy Merkledoave I live in Waco …
I'm Brandy Merkledove I live in Waco Texas I've been with the company for 4 r 5 months . Great customer service good deferment plan that helps out when I don't have money to pay. Two thumbs up
February 6, 2018
Unprompted review
Reply from Acacia Energy
Thank you for taking the time to provide feedback, we appreciate your business and look forward to continuing to service you.
Very friendly and helpful customer …
Very friendly and helpful customer service
February 1, 2018
Unprompted review
The service has been great
January 30, 2018
Unprompted review
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