First Class Service. From calling early in the morning with an urgent requirement, right through to closing the lock up at the end of the day, the whole process went very smooth. Karen made, what wa... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The team here have been fantastic. Craig and Dean were especially helpful when I needed an additional unit—nothing was too much trouble. The units themselves are clean, secure, and easy to access. I’d... See more
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James was lovely he helped make an already stressful situation into a pleasant one. I would and have already recommended Access Self Storage to my friends and family. Only downside is that you are not... See more
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The staff are helpful, friendly and knowledgeable and respond quickly to queries by email, phone or in person. The units are modern and easily accessible and trolleys are always available. The access... See more
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Company details
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 57 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
93 Park Lane, W1K 7TB, London, United Kingdom
- 0800 122 5220
- customerservices@accessstorage.com
- www.accessstorage.com
4.6
Excellent
6K reviews
Replied to 90% of negative reviews
Typically replies within 1 week
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Reply from Access Self Storage
Thank you for your feedback, Paul.
We are pleased to hear that you received good service and that the team demonstrated strong knowledge and professionalism. Your kind words are greatly appreciated.
We look forward to assisting you again in the future.
I was so impressed how easy it was to…
I was so impressed how easy it was to get a unit and saff was helpful to me and my move went well and comfortable and prices are reasonable
April 4, 2026
Reply from Access Self Storage
Thank you for your wonderful feedback, Ingrid.
We are delighted to hear that you were impressed with how easy it was to arrange your storage unit and that the team were helpful throughout your move. It is great to know everything went smoothly and comfortably, and that you found our prices reasonable.
We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Very friendly and helpful team at…
Very friendly and helpful team at Islington store (Eagle Wharf Road), who will take time to show and explain facilities, and is happy to answer questions.
April 7, 2026
Reply from Access Self Storage
Hi Dilveer,
Thank you for your kind feedback.
We are delighted to hear that the team at our Islington store were friendly, helpful, and took the time to show and explain the facilities. We'll be sure to pass on your feedback to the store manager, Dinesh.
We truly appreciate you taking the time to share your experience.
The biggest problem is access out of hours
Staff is helpful. It is very easy to navigate as long as you know how and when to use the codes.
The only issue is that access out of hours should be available to all or they should let customers know the exact reason why some of us can access or not. Access out of hours should not be up to the regional manager to decide according to his mood. If Ts & Cs apply, then you have to list them in the website so that the customers are not being mislead to believe they can have access if requested. Imagine someone paying the same as I do, having that privilege and I am restricted for no apparent reason. It is not fair. You need to fix that.
April 5, 2026
Reply from Access Self Storage
Thank you for your detailed feedback, Sandy.
We are pleased to hear that you found our team helpful and the facility easy to navigate. We are sorry, however, that the out of hours access arrangement caused frustration.
As outlined in our terms and conditions, unrestricted 24 hour access is not available to all customers. Exceptions can be granted on an individual basis, subject to approval, and are carefully managed to ensure the safety and security of all customers and their belongings.
In your case, the store team explained in advance that approval was unlikely due to the size of the unit, but they still submitted a request on your behalf to explore every possibility. Unfortunately, this exception was not granted. These decisions are never made arbitrarily and are based solely on maintaining a secure environment for everyone on site.
We appreciate your feedback regarding transparency and will continue to ensure these policies are clearly communicated. If your access needs change in the future, our team will be happy to review the available options with you.
Staff at Erdington unit are very…
Staff at Erdington unit are very friendly and helpful, taking the items there is very easy
April 6, 2026
Reply from Access Self Storage
Thank you for your kind feedback.
We are delighted to hear that the team at our Erdington store were friendly and helpful, and that you found it easy to bring your items into storage. Making the process smooth and convenient is exactly what we aim for.
We truly appreciate you taking the time to share your experience.
First Class Service
First Class Service. From calling early in the morning with an urgent requirement, right through to closing the lock up at the end of the day, the whole process went very smooth. Karen made, what was otherwise a very a stressful situation, very calm. Helpful, polite, reassuring - what more would you want. Thank you.
March 31, 2026
Reply from Access Self Storage
Thank you for your wonderful feedback, Joanne
We are delighted to hear that you received first class service from start to finish, especially during an urgent and stressful situation. It is fantastic to know that Karen was able to make the process smooth and calm with her helpful, polite, and reassuring approach.
Your kind words will mean a great deal to her and the team. Thank you again for taking the time to share your experience.
We just booked for access self storage…
We just booked for access self storage in Kingston /norbiton.
Malkay ( I hope I spelled it right) the assistant at the reception was extremely helpful, polite and explained everything calmly and clearly. We didn't feel pressured and he answered all our questions kindly. Highly recommended!
April 6, 2026
Unprompted review
Reply from Access Self Storage
Thank you for your lovely feedback, Mina
We are delighted to hear that your booking experience at our Kingston store was such a positive one. It is wonderful to know that
Melkamu provided helpful, polite, and clear guidance, ensuring everything was explained calmly and without any pressure.
Your recommendation truly means a lot to us, and we will be sure to pass on your kind words to the team.
New Customer of Access Self Storage
I am a new customer for Access Self Storage. Great experience on Selly Oak branch in which provided detailed explanation and customer service. Thank you!
April 3, 2026
Unprompted review
Reply from Access Self Storage
Thank you for your kind feedback, Oliver.
We are delighted to hear that your experience as a new customer at our Selly Oak branch has been a great one. Providing clear explanations and excellent customer service is exactly what we strive for, so it is wonderful to know the team delivered this for you.
We truly appreciate you taking the time to share your experience and look forward to supporting you throughout your storage journey.
Incompetent staff and ridiculous and…
Incompetent staff and ridiculous and absent management. Bordering on illegal practices around randomly moving your stuff without authorization. Can’t make payments on their app and need to call them. When I call them they won’t pick up.
Have been asking repeatedly for recordings of when my stuff was accessed and if it was safely moved and nothing has happened since January. Useless bunch of crooks.
Wanted to access the property urgently and am told they are “closed” throughout the Easter break. Do they understand what self serve storage means?
January 1, 2026
Unprompted review
Reply from Access Self Storage
Thank you for your feedback.
We are sorry to read how strongly you feel about the situation and appreciate the opportunity to clarify.
Following the closure of the Bermondsey site, and after several attempts to contact you without response, your unit was relocated to our Acre Lane store as part of a managed decant process. You later confirmed that you had received the original communication. The relocation was carried out to ensure the continued safety and security of your belongings during the site closure.
You requested video footage of the move, which we immediately sought from the removal team. There was a delay due to technical issues in retrieving the file, and we apologise for the time this took. This was not ignored, and we kept you informed while awaiting the footage.
Regarding access over Easter, Bermondsey was no longer operational at that point due to the closure. Acre Lane remained open across the period with the exception of Easter Sunday. We understand this was frustrating, particularly given the urgency you described.
We are pleased that since speaking with you in store, we were able to explain the circumstances fully and address your concerns directly.
We take allegations regarding unauthorised access or mishandling of goods extremely seriously. At no stage were your belongings accessed without process or oversight, and the move was conducted as part of an organised site transition.
If you would like to discuss anything further, please contact the store directly and we will be happy to assist.
Want to give the manger Liam Martin…
Want to give the manger Liam Martin thank you and mention what excellent communication/Application skills he has as a manger at the Nottingham store he got back to me when he said as he has busy workload and schedule as he was at other sites when i went in to store but know as been a manager myself how busy you can be as workload can be heavy at time but was clear on his messaging and the most important thing in my book took time to call back when he did.
Hope his superiors recognised all the hard work he does in tough industry and the job can be lonely at times seems everyone against you but liam ticks all boxes in management in my book and Nottingham store in excellent conditions as well.
March 24, 2026
Unprompted review
Reply from Access Self Storage
Thank you for taking the time to share such thoughtful feedback.
We are delighted to hear about your positive experience with Liam Martin at our Nottingham store. It is wonderful to know that his communication, professionalism, and dedication made such a strong impression. Keeping his word and taking the time to call you back despite a busy schedule truly reflects his commitment to excellent customer service and strong leadership.
Your recognition of the challenges that come with management roles is greatly appreciated, and we will be sure to pass your kind words on to Liam and his senior team. It is also fantastic to hear that the Nottingham store is maintained to such a high standard.
Thank you again for your generous feedback, it means a great deal to us.
Reply from Access Self Storage
Thank you for your kind feedback.
We are delighted to hear that you found our team friendly and helpful, and that our rates were reasonable. Providing great service at competitive prices is exactly what we aim for.
We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Reply from Access Self Storage
Thank you for your kind feedback.
We are delighted to hear that you found the staff friendly and very helpful, and that you felt welcomed during your visit. Creating a positive and welcoming experience is very important to us.
We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Reply from Access Self Storage
Thank you for your lovely feedback, Victoria.
We are delighted to hear that you found the team very friendly, the site clean, and the location perfect for your needs. Your kind words are truly appreciated.
Thank you for taking the time to share your experience, and we look forward to assisting you again in the future.
I recently took a storage room at…
I recently took a storage room at access storage In Wandsworth, after seeing the 100sqf room I ordered i asked to cancel as wasn’t useable as the room was small and very high unless I took a ladder to store my stuff it wasn’t suitable , was told by staff member just to store there for a week to a more suitable room became available and then move my 100sqf of stuff again, i moved out of the store within 24 hours. Also the parking spaces in store are all rented out making near impossible to move you van to a bay once finished in a loading bay ( I had to wait 40 minutes just to get in the loading bay .
I was advised by store to park down the road, I have stored in many storage facilities and this is by far the worst service I’ve ever received, if you have a complaint you can’t even speak to anyone, I had to deal with the store I was complaining about, I would recommend you using any of the other storage facilities near by. Also they change code for access every 2 hours so if I stored there i would be constantly sending new codes. Also there trolley for you to use are quite small it would of been hard to unload a sofa of a cupboard onto them
March 25, 2026
Unprompted review
Reply from Access Self Storage
Hi Andrew,
Thank you for taking the time to share your feedback. We are very sorry to hear that your experience at our Wandsworth store did not meet your expectations.
We understand how frustrating it must have been to encounter delays with the loading bay and to feel that the unit was not suitable for your needs. Our team did offer the opportunity to view the unit prior to move in and also proposed alternative solutions on the day, including a transfer to a different space, however we respect your decision to move out within 24 hours.
Regarding access and facilities, our units are designed with higher ceilings to maximise storage capacity, and our regularly changing access codes are an important security measure to help keep all customers’ belongings safe. Trolleys provided on site are standard across the industry, and we continually review our facilities to ensure they meet customer needs.
We are sorry that this experience led to your dissatisfaction and appreciate your feedback, which helps us to improve our service. Should you require storage in the future, we would welcome the opportunity to provide you with a more positive experience.
Self storage at its best
Aaron was very helpful and the second time we visited the staff were just the same. Easy to use facility and very clean and well maintained.
March 31, 2026
Reply from Access Self Storage
Thank you for your wonderful feedback, Lisa.
We are delighted to hear that your experience at our Bristol store was so positive. It is fantastic to know that Aaron and the rest of the team were consistently helpful and welcoming on both of your visits. We are also pleased that you found the facility easy to use, clean, and well maintained.
Your kind words mean a great deal to us, and we truly appreciate you taking the time to share your experience.
This is the second time I have used…
This is the second time I have used Access Self Storage Stevenage The store is conveniently located with the prices good and staff both professional and polite at all times. Fully recommend them.
April 2, 2026
Reply from Access Self Storage
Thank you for your continued trust and support, Mr. Harrison.
We are delighted to hear that your second experience with our Stevenage store has been just as positive as the first. It is great to know that you found the location convenient, the pricing competitive, and the team consistently professional and polite.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to assisting you again whenever you need storage in the future.
Great Communication and Customer Service
I was taken through the unit options and shown around the establishment and was taken through the process. It was communicated in a professional and personal manner.
March 30, 2026
Reply from Access Self Storage
Thank you for your kind feedback, Mr Collymore.
We are delighted to hear that you had such a positive experience at our Northampton store. It is great to know that the team took the time to show you the available unit options and guide you through the process in a professional and personal manner.
Providing clear communication and excellent customer service is at the heart of what we do, so your comments are truly appreciated. Thank you for taking the time to share your experience, and we look forward to supporting you with your storage needs in the future.
An Excellent Storage Facility
My whole experience from enquiry stage to renting a unit has been easy and straightforward. Raphael and the team at the Northampton centre have been brilliant. They have delivered excellent customer service, which has really helped as this was the first time that I have rented a storage unit. The whole process has been effortless and I would highly recommend Access Storage Northampton.
April 1, 2026
Reply from Access Self Storage
Thank you for your fantastic feedback, Paul.
We are delighted to hear that your experience from the initial enquiry through to renting a unit at our Northampton centre was easy and straightforward. It is especially great to know that Raphael and the team provided brilliant support and excellent customer service, making your first storage experience effortless and stress free.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to continuing to support you with your storage needs.
Everyone Is excellent and so helpful
Everyone I spoke to was very polite and helpful. All my questions were answered and I honestly don’t think that the team could be better. Fabulous experience
April 1, 2026
Reply from Access Self Storage
Thank you for your wonderful feedback, Nicky.
We are absolutely delighted to hear that everyone you spoke to was polite, helpful, and able to answer all of your questions. It is fantastic to know that the team at our Basingstoke store provided such a fabulous experience and made such a positive impression.
Your kind words mean a great deal to us, and we truly appreciate you taking the time to share them. We look forward to continuing to support you with your storage needs.
Absolutely fantastic.
Absolutely fantastic.. The staff are really professional in their approach and explained in detail about using the facility. Couldn't ask for more !!
10/10
March 28, 2026
Reply from Access Self Storage
Thank you for your fantastic feedback, AV.
We are thrilled to hear that you had such a positive experience at our High Wycombe store. It is wonderful to know that the team’s professional approach and detailed explanation of how to use the facility made everything clear and straightforward for you.
A 10 out of 10 rating means a great deal to us. We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
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