ACHICA Reviews 

Very bad experience. I was waiting for 2 months for the order to be delivered. After Contacting the customers service received refund because the items were not available. Assumed that it was one off incident I had made another purchase. The Identical situation with a waiting for delivery , no updates followed by refund. The company was holding just under 100£ for 4 months in total?!

You are so rude and I have tried to follow up the issue with my rug for over a year now. This is the first time you have responded and you said he delivered it to the right address. Well he didn't as I have not got a house with that description.
Basically you called me a liar. I have had numerous things from you and spent a lotto money with you. I find your attitude extremely rude

Shocking company! had item on back order for months, when i chased them to find out about delivery date they said that they could no longer supply the item and have cancelled my order, no offer of alternative, no support. Absolutely disgraceful!

Terrible customer service, I have had no response from them with regards to an outstanding order for over two weeks despite sending six e-mail requests - I place the order on Friday, Feb 16, 2018 13:51 the day Achica moved to Brand Alley who I have contacted but they are saying it is nothing to do with them. £ 159.00 down at the moment, trying to track down a contact number for Achica Customer Service. I would say that I will not be using them again if they were still around

Clock delivered which was faulty, reported to Achica. No telephone number available can only contact via email. Took days for customer service to contact. Arranged a collection date, then unable to fulfill this date. Offered another date, accepted this but collection never happened. Contacted customer service - 5 days later still no reply. Faulty clock sitting in hallway and owed £52 in refund. Not the first time have had a poor experience. Will not use again!

Follow up from previous complaint. I have received a full refund on one of my orders but am still waiting for a refund from the order on the 21/10/17! With no real apology for any inconvenience caused

Bad bad bad!

Waited 5 weeks in total for towels and bed linen , packages arrived in drips and drabs.
There was no update from them. I sent repeated emails only to receive generic responses.

An awful customer experience.

If you don’t mind, poor quality, poor customer experience, and poor delivery times then these are the company for you.

They are constantly committing fraud. They take your money up front for an order. You wait weeks and weeks then you chase once it’s so late that it is then and only then that they tell you that there is a “discrepancy” and they can not fulfill your order.
I have had to chase and chase an order after being ignored. The same response comes back that they can’t fulfill my order (4 weeks late). They then refund my order. But they’ve had my money for 2 months!
This is my second and last experience with them.

Have been bought out by another company now do hope we see an improvement it got to the point of non existent customer services!

Pretty appalling customer service..sent broken products, so returned un broken ones as not enough to make a set.
Refuse to refund either postage costs meaning we spent £20 on nothing.
Have been in touch x 5 times but refuse a refund

Stupidily kept ordering from achica despite more orders going wrong that right but I won’t be making that mistake again. Generally they can’t fulfil the order, but don’t tell you until you chase and chase their customer service team. They then apologise and process a refund. This would have been fine if the order I didn’t receive was a sofa and I’d already sold my old one so we were left to sit on floor for a month whilst I ordered one from somewhere else. Please please please don’t order from this company!!

I ordered £200 worth of items back in January and several items have not arrived and gone past the due dates.
I have emailed them several times with no response.
This company is unreliable, untrustworthy and their customer service is non existent
They are a complete joke.

Ordered 4 seater sofa, received 3 seater with no delivery note or return information. Too late! have now seen all the one star reviews. On the day the sofa was delivered I received an email announcing Achica would now be Brand Alley. Horrible sinking feeling. I knew then there would be problems with returning item. I did receive an email the following Monday about the return and I thought this seems to be o.k. But since then, no replies to further queries, just standard computer generated replies. It's now a week later. I have now started a claim through my credit card company and I would suggest that if order was £100 or over that is the best way to get redress. Truly disgraceful. Shame on you Dunelm I will never shop there again.

Rather foolishly, I keep ordering from Achica (recently they changed to Brand Alley). It has now reached the point where more orders are going wrong than right. When you order, they give you an estimated delivery time but sadly this is often missed. No good if you are ordering for presents for birthdays etc. More recently, they just don’t deliver at all and when you chase them you eventually get an email back saying they were unable to fulfil your order and are processing a refund. The irony is having checked their website they are still selling the things I have ordered! You have to wonder how long they would have held on to the money if they hadn’t been contacted. Their customer service is pathetic. No direct way of speaking to anyone and they are very slow to respond to emails. Well, no more orders from me. I’ve finally learnt my lesson.

I placed an order on the 9th of February for £360 for a bedside cabinets. Still not received them or heard anything regarding delivery of items. Sent an e-mail and I’m awaiting a response. Not happy. Will keep leaving review unless I hear back

I have used Achica several times in the past but I will never use them again. I ordered 20 pillowcases which were not fit for purpose and I have contacted them several times for a refund but they have not replied. There is no contact number to call and there is no way of getting through, apart from the emails. I have sent three of these and I still have had no reply and they still have my money. Why does a company that purports to sell such high-quality goods have such poor quality customer services? I would avoid this company. Stick to John Lewis, they know how to treat people.

Achica might have great products on the website but ordering and actually receiving them are two different stories! Their delivery company is appalling! Losing items, damaging it or simply not delivering. There is no way to contact them via phone either. Hermes sent my order back to Achica without reason but when I contacted Achica to get my order back they said it’s not possible! Much care for a paying customer there! You can’t rely on them if you are buying a present as out of my 5 orders only 2 appeared! It can take a good few months to receive anything. Will not be using again.

Didn’t deliver, didn’t inform me product unavailable, I had to chase to find out. Therefore they conveniently held my money (nearly £300) for a couple of months. Didn’t provide anything more than generic apology response more than once. No offer of compensation, even when I pointed out their errors. Maybe an offer of a gift voucher in apology may have mitigated my anger and I might have tried them again. But not now. Watch out!!

I've been trying to get a faulty product picked up and refunded. It seems to be Achica policy to take days to reply to messages, give really long timeframes for a pickup, then when they give you a date no-one turns up when you've taken a day off to wait in for the courier. Is this company in trouble? They seem to be trying to hang onto my money for as long as they can - having provided a product that it is easy to see is broken as soon as you open the box.

Poor customer service , never get back to u, have contacted over 5 times yet not response, been told by the delivery company item was not in shuttle which mean not at Achica warehouse, they have taken my money but no product, no response and no customer care, either refund me or deliver my product as promise but yourselves.