Does not look like pictures at all! "Embroidered" art is straight up just a lie haha. I was super looking forward to my embroidered dog shirt and was disappointed to see a blurry looking image faintly... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They lie about the size or material of the clothes, rags they sent are unwearable, customer service is inconsiderate. Fraudulent shop, avoid, avoid, avoid!!
If you give this Company your email address, you will get bombarded with their email Junk. It’s relentless!!!!!!! You cannot stop it, their “Unsubscribe” service doesn’t actually exist. They are m... See more
Shopped many times with little/ no problem but last time ordered 4 items as Xmas presents. 3 weeks after they Were showing as dispatched, and several unanswered emails (as you cant actually call and s... See more
Company replied
Company details
Information provided by various external sources
Achica is an online members-only luxury lifestyle store that is free to join. Members can indulge in exclusive savings on luxury home and lifestyle brands with new, limited time promotions added every day. Chic and desirable home and garden brands are offered at breathtaking prices, only available to our members. Achica's buyers take time and care handpicking each individual item to ensure that only the most stylish designer products appear in our promotions. If you would like to contact Achica please contact us https://www.achica.com/enquiry.
Contact info
United Kingdom
- www.achica.com
1.3
Bad
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Can't be trusted
I ordered in oct some items for Christmas.
Some arrived fine, one they simply refunded without even letting me know they could not supply and another I'm STILL waiting on either the item or the refund....
Totally unacceptable, will never use again as you simply can't trust them to deliver or even update you as to what's happening.
Good job no child was waiting for that gift... oh wait they were...
February 17, 2018
Unprompted review
Minus 5 star if possible
In the past I have never had any trouble with Achica. But I will never use again and now Brandalley are on board with them I won’t be using them either. They sent me the wrong items, they refuse to put it right and give my a refund. I am now going to get legal advise.
Disgrace
February 17, 2018
Unprompted review
If i could give no stars i would
If i could give no stars i would. I placed an order or various items well before Christmas which was deducted from my paypal account though many of the items never arrived. I emailed them over a dozen times after the expected delivery time had long passed and it was only when i took this up as a dispute through paypal that i heard from this company who told me they were having problems with their web site.
This aside they would not credit me with the monies taken from my account until i closed the dispute down with Paypal.
Shoddy service , they let their part of the sales contract down and i am sure if i had never taken this up with paypal would be still owed the money.
In short never trust a company that is uncontactable apart from via email.
February 16, 2018
Unprompted review
Reply from ACHICA
Hello Sarah
Thank you for your feedback.
I am very sorry to hear of the issues you have faced with your order, this is not the service we wish to provide any of our customers.
We advise to close the PayPal dispute before a refund is requested as the system will not send the refund through and comes back with an error and therefore would delay the refund being sent through.
I ma sorry that there was a delay in response from one of our Customer Service team, at the time, we were experiencing a high volume of emails and were working to the best of our ability to respond as soon as possible.
If there is anything further we may be able to assist with, please do not hesitate to contact us.
Kind Regards,
Katherine
No Customer Service
On 9th February I received an e mail from Hermes, the delivery company, to say that my damaged parcel would not be delivered. I have e mailed Achica twice to ask what they were going to do about this. No response!
As there is no telephone number to call you are entirely reliant on e mail responses, totally unsatisfactory level of service!
February 15, 2018
Unprompted review
Reply from ACHICA
Hello,
Thank you for taking the time to leave your feedback with us.
I am sorry to hear that we couldn't deliver you order to you on this occasion and that you didn't receive a reply from us quicker. After looking into this further for you I can see that the items have been returned and a full refund issued today due to the damage.
I do hope that you chose to shop with us again in the future as your custom is important to us.
Kind regards
Stuart
There is no longer a contact number…
There is no longer a contact number for Achica on the website, the email forms are restrictive and poorly designed and they "aim" to reply within 72 hours. This must rate as the poorest customer service ever. I have tried to get in touch about an imminent delivery to ask them to instruct the couriers not to leave items on my door step, as thy have done in the past. The moment may have passed by the time they get around to responding to the email. So frustrating and irritating. I do wonder if the people who dream up these police ever consider them from the customer's perspective rather than focussing exclusive on profit margins.
February 15, 2018
Unprompted review
Reply from ACHICA
Hello Maria
Thank you for taking the time to leave your comments with us.
I am sorry to hear that you haven't had a response as yet from the customer service team, we have been receiving a higher than usual amount of contacts.
After looking into this order I can see that deliveries have been made, I hope they were all received without issue.
I do hope that you continue to shop with us at Achica as your custom is important to us.
Kind regards
Stuart.
7 weeks and waiting...shocking service
Ordered on 1st of Jan and still not had delivery as of the 12th of Feb. Very quick to take over £100 in payment though. Customer service is shocking-they take ages to respond and they simply don't care. The item showed 'in stock' on the site and at no point did it mention that delivery will take more than 7 weeks!! The thing could have been made to order quicker-absolutely ridiculous and I will never again use this site or recommend any one else to either! Surely there must be some consumer protection laws against rogue sites like this-even worse to find a name like Dunelm associated with the company.
February 12, 2018
Unprompted review
Reply from ACHICA
Hello Samantha
Thank you for your feedback.
I am very sorry to hear that you have not received your reminaning part of your order, I can understand the frustration this may have caused, especially when you have been waiting some time for these to arrive.
I have looked into this for you today and I can see that there has been a delay in the warehouse with this item, however I will be in touch shortly with further information regarding this.
Kind Regards,
Katherine
Asked if Achica can confirm collection …
Asked if Achica can confirm collection date given them 6 days notice still no confirmation.
February 12, 2018
Unprompted review
Reply from ACHICA
Hello Nicola
Thank you for your feedback.
I am sorry to hear that there has been a delay in response to your collection. We are working hard to respond to all of our customers as soon as possible.
I have looked into this for you today and I can see that my colleague has responded to your enquiry for you today and has arranged for the collection to be booked with the couriers.
Kind Regards,
Katherine
7 weeks and still no delivery.
Another review, should have learned from my previous experience but thought buying jewellery would be less risky than breakable items. Ordered some 'Swarowski elements' jewellery on 27 December 2017, now 11 February 2018 and still only had half of my order, I have also had to chase them to get the authenticity certificates for the crystals for the items that have arrived,which should arrive next week. Any other online retailer has 28 days to supply goods, why do Achica think they can ignore this law.
February 11, 2018
Unprompted review
Reply from ACHICA
Hello Jane.
Thank you for taking the time to contact us and leave your feedback.
I am sorry to hear that you have not received your full order yet. I can understand this is quite frustrating.
I have looked into the history of your order for you and i can see that our order management team are still liaising with the buyers regarding the certificates.
As Achica is an on line retailer we are at the behest of the suppliers and the stock levels and dispatch dates, which is why the delivery dates that are given on your confirmation email are an estimate only.
i would like to thank you for your patience whilst this investigation takes place.
Kind regards
Stuart.
Further to recent review
Further to recent review, the courier firm have failed to collect parcel on 3 separate dates.
Clearly using a national company with serious communication issues and a customer service to match that of Achica.
My hands are tied, wait in for a further 12 hours, totalling 48 hour collection window, or not get my money refunded on an item which was damaged on delivery.
February 9, 2018
Unprompted review
Reply from ACHICA
Hello Ingrid
Thank you for taking the time to contact us and leave your feedback.
I am truly sorry to hear of the issues you have had with your failed collections, I can understand the frustration these issues have presented.
I can see that our customer service team are working closely with the couriers to get this issue rectified and have the item collected as soon as possible.
I would like to reassure you that once the item is collected we will issue a refund to your account.
Kind regards
Stuart.
Don’t even want to rate them 1 star
Don’t even want to rate them 1 star, Achica should get 0! ABSOLUTELY no communication, no way to contact them apart from an online form, shocking. Definitely don’t use this company if you value your time.
February 9, 2018
Unprompted review
Reply from ACHICA
Hello Lenka
Thank you for taking the time to contact us and I am sorry for the delay in our response to you.
I have looked into your order today regarding your query and I can see one of my advisors has sent an email to you today with further information and a resolution for you.
Kind regards
Stuart
Goods ordered 7 January 2018
Goods ordered 7 January 2018, money taken same day. Still waiting for part delivery. Emailed Twice, still no response! Very poor customer service, in fact non existent.
February 8, 2018
Unprompted review
Reply from ACHICA
Hello Barry.
I am very sorry to hear that you haven't received your full order yet. I can understand the frustration that has been caused. In order to assist you further I have send a message to you via social media to help resolve this issue quickly for you.
Kind regards
Stuart.
Brilliant finds at great prices and all …
Brilliant finds at great prices and all great quality
February 7, 2018
Unprompted review
Reply from ACHICA
Hello Lara.
Thank you so much for taking the time to leave your wonderful feedback and to hear that you like our products and the prices we can offer them at.
I do hope you choose to shop with us again soon.
Kind regards
Stuart.
Absolutely non-existent customer service
Absolutely non-existent customer service. The only way of communicating with this company appears to be via Facebook messenger and their business model appears to be either adhere to their inflexibility or cancel your order. Atrocious on all fronts. Will never order from them again and have advised everyone I’ve spoken to of the same.
February 6, 2018
Unprompted review
Reply from ACHICA
Hello Ruth
Thank you for taking the time to contact us and I am sorry for the delay in our response to you.
I am so sorry to hear that you haven't had a response sooner through from our customer service team. we have been experiencing higher than usual contacts.
I realise that this has not proven to be a good experience for you and can assure you that this is not our usual standard of service. We aim to deliver an excellent level of customer service and I am sorry that we have failed on this occasion.
I do hope that your items have now been delivered and you are happy with your purchase.
Kind regards
Stuart.
First class
This was my first shopping experience with Achica but it certainly won't be the last!
February 6, 2018
Unprompted review
Reply from ACHICA
Hi Frances
Its great to hear that your first time shopping with us was enjoyable.
We hope you decide to order with us again soon
Kind Regards
Sam
Waiting for a refund for over 10 weeks
Waiting for a refund from order 24398983
Was picked up from myself after being delivered months late despite cancelling order , this was 10 weeks ago collection.
Still no refund
Please sort out
February 5, 2018
Unprompted review
Reply from ACHICA
Hi Laura
I am very sorry to hear this,
This has been assigned to one of our customer service team to be resolved for you as soon as we can.
Kind Regards
Sam
Good products at a good price
February 3, 2018
Unprompted review
Reply from ACHICA
Good Afternoon Jane,
Thank you for your review.
I am very happy to see that you love our products and we are so pleased that we can constantly bring you great prices.
Kind Regards,
Vanessa
Avoid if order needed by a specific date!
The past three orders placed have been late with no explanation or ability to see what date they will get delivered. Very quick to take money from my account and VERY slow to receive goods. On looking at the previous reviews (unfortunately not before ordering!) I see that this is a common occurrence and you cannot rely on any dates mentioned. This order was placed on the 8th Jan and no sign of goods or reason why the delay or when I can either expect a refund or goods! Avoid this site unless it does not matter to you how long they have your money before you get your goods (if at all!).
January 31, 2018
Unprompted review
Reply from ACHICA
Hello Amanda
I am very sorry to hear that you experienced a delay in receiving your order. I do understand the frustration that can cause our customers.
To give you a little insight in how we operate as a business, ACHICA is a specialist online retailer whose sales are limited in terms of time and stock and all orders are subject to availability. Due to the nature of our business, we may not have the goods in stock. Instead, we would have reserved the goods with our supplier for the duration of the sale and only ordered them at the end of the sale, therefore we may have to wait to receive goods. Consequently, whilst we endeavour to dispatch goods within the indicated dates, orders may sometimes take longer to dispatch and we try to advise you of the status where applicable
The dates given on our website are an estimation and are subject to change.
I do hope you choose to shop with Achica again in the future as your custom is important to us.
Kind regards
Stuart.
What is the problem with Achica …awful customer services
What is the problem with Achica customer services. I ordered two sofas and only because my friend wanted to buy the same sofas and checked the sizes did I realise that there was an issue. I then contact their customer services (not having a contact number is so very annoying and makes everything so much more difficult) who advised that they couldn't confirm that the sizes were incorrect but would find out. Emails later and a call to Dunelm mill and finally I find out that the sizes they have advertised are incorrect. So instead of calling me to advised, as I have asked so many times, they email me asking how I would like to proceed. I advise that I would like the sofas which I had originally ordered and asked them to call. then they emailed back saying that I had to cancel the order and reorder...... this is the most annoying and frustrating experience. I can safely say they are the worst customer service team. Matter still not resolved as waiting response to my email. I am honestly not sure that they want business.........
January 30, 2018
Unprompted review
Reply from ACHICA
Hello Jude
Thank you for your feedback.
I am very sorry to hear of the issues you have faced with your order, I can understand the frustration this may have caused.
I am sorry that the customer service team have not called after you have requested this in your emails, I will feed this back to the relevant team to review and feedback.
Once an order has been placed, I am afraid that we are not able to amend this, the only option that we are able to advise of is a cancellation and re-order if they are still available on the website.
I will look into your enquiry further for you and will get back to you as soon as possible.
Kind Regards,
Katherine
Once again I have been let down by this …
Once again I have been let down by this company. I had been given a voucher by Stuart after a particularly bad experience recently. Against my better judgement I decided to use it against a Clinique item which I use regularly. It was described as retailing for £29 (correct) with an Achica sale price of £16. I decided to order it and use my voucher. I also paid postage. the item has just arrived and it is a 15ml sample size!! This is a size that I have been given for free in department stores!! How on earth are they allowed to describe a retail price of £29 (I am not even sure this size can be bought in store) and also charge £16 as a discounted price??? THEN i have paid postage on top!! Another total disaster - why did I do it. I look forward to hearing from you Achica - surely this is illegal and contravenes Trade ~Descriptions??
January 30, 2018
Unprompted review
Reply from ACHICA
Hello Susan
Thank you for your feedback.
I am very sorry to hear that you are not happy with the product that you have received. I can understand the disappointment this may have caused.
I have looked into this and I can see that on the promotion this was advertised as 15ml bottle, however regarding the pricing of this, I have forwarded this onto our Buying Team to look into further.
I have located your enquiry on the Help Desk and I will email with further details regarding this shortly.
Kind Regards,
Katherine
2 orders paid 8 weeks ago with nothing received.
placed two orders in December, the only time I've used Achica, have received nothing, although money came out my card immediately, now been told all items are out of stock, only after I emailed them, so all paid almost 200 HUNDRED pounds almost 8 weeks ago between 2 orders with nothing to show for it, I want further answers as to how they can take my money and all this time later tell me I am not going to get the items I paid for. want o take this further, trading standards should be my first action that I take.
January 28, 2018
Unprompted review
Reply from ACHICA
Hello Susan
Thank you for your feedback.
I am very sorry to hear that you have not received your order, I can understand the frustration this may have caused. This is not the service we wish to provide any of our customers, all feedback that we are provided is greatly appreciated and is an invaluable tool which allows us to improve and grow as a customer focused retail company.
I have looked into your enquiry and I can see that my colleagues are currently dealing with this and will respond as soon as possible.
Kind Regards,
Katherine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.