Acme Revival Reviews 158

scammers charged storage fee of 1700.00 when there online system wouldnt work. I emailed and told them Im decling proposal. they said you have to reject on our site. I tried it wouldnt work. I then emailed them that it wouldn't work and Im rejecting the quote. they are trying to take me to court for storage fees of 1700.00 for a digital dental sensor about the size of a quarter when they didnt fix , and still have sensor. Even when I emailed multiple times declining. I filed complaints with attorney general and others !!! BEWARE!!!!

This company is terrible. Send my church camera Canon Xa10 for assessment. Repair price was more than the value of the camera. Ask for the camera to be returned, no invoice was provided to pay the service they went quiet, I thought we got tricked. Then when they send an invoice, the bill was over $800 they say for storage fees. I reach out to explain that we would like to pay the fees as was outline for the assessment and have the camera sent back but they refuse to accept. Now they are suing me for almost $4000 storage fees. Run from these people.

If you could give zero stars, I would. this company tries to get you to send their broken electronic in then they charge you an astronomical price and if you choose not to repair , they charge you $25 a day to store your items that you chose not to repair

On 3/18/2024, we sent our Infinite 200M Pro machine to Acme for repair. We received a diagnosis and a detailed estimate for the repair. We made the payment on 5/6/2024. Despite numerous follow-ups from that date to 10/8/2024, requests for updates or an estimated time of repair were only met with very vague comments providing no details on the progress of the repair or expected completion date. After becoming frustrated with the lack of information, we made multiple requests for a refund starting on 8/15/2024, all of which were denied. On 10/7/2024, Acme informed us that “We’ve completed service or repair of your device.” However, upon inspection, we found that the machine was still broken in the same way as when we initially shipped it. Acme has denied another refund request and has not provided any documentation or explanation as to why the repair was not completed.

I had a terrible experience with ACME Revival. I sent my FLIR-176 for repairs and accepted their initial quote of $500. After three long months, they informed me that they couldn’t fix it and would return the device. However, now they want to charge me $475 just for returning it—after failing to repair it! This feels like blatant abuse and theft.

Their communication was poor throughout the process, and it’s clear they lack any understanding of what genuine service means. I can’t recommend ACME Revival; their unethical practices and dishonesty make them a company to avoid at all costs. Save yourself the trouble and look for a more reputable repair service!

Unfortunately, I must confirm the recessions described here. I sent in my Identifinder gamma spectroscopy device after being told by Acme that a repair would be possible. I sent the device in and the repair began. At some point I received an email saying that the repair had been successfully completed. The money ($2400) was withdrawn from GoCardless. When I tried the device, I found that the same error was still present. I then complained several times by email to the address specified in the terms and conditions. There were never any answers again. I wouldn't have been upset about honest feedback that a repair wasn't possible. The money is gone and the device is defective. This is absolute fraud.

Avoid this company at all costs! ACME Revival is a predatory business that thrives on hidden fees and aggressive tactics. They lure customers in with promises of repairs, only to gouge them with exorbitant storage fees that can easily exceed the value of the device.

I sent them a projector worth less than $300, and they quoted me a ridiculous $1,000 for repairs. When I refused, they hit me with a daily storage fee that quickly skyrocketed to more than six times the value of the device.

Their customer service is terrible, and they're clearly more interested in maximizing profits through fees than providing quality service. Don't be fooled by their deceptive tactics. ACME Revival is a scam, and you're better off finding a reputable repair company.

They indicated they could repair a Piccolo Xpress Analyzer. After about $2400 in fees, they sent back the device with the same errors. They asked for the device back to run further diagnostics. They held the device for another 3 months with minimal updates and have now ghosted me after I demanded a refund. Stay away from this company like the plague and learn from my expensive mistake. Never again.

They charge unethical storage fees. When the fees go unpaid, they will sue you. Do not do business with this company.

Fees on Fees
1) Cost of repair for my circuit board was only a 5% difference than a brand new board.
2) After attempting to call multiple times and leaving messages never heard back until I was informed I was being charged storage fees of $25/day and had accumulated over $500 in fees (looked back and was not given any notification that fees had begun accumulating). Even when going back into the agreements it is not listed what the storage fees are but only that they will be charged. When asked for more information or why I wasn't told that fees were adding up I was told my amount would not be adjusted and to simply pay it. Was also told that they do not check messaged and only respond through email (after I had been waiting for a reply to my messages).
Garbage customer service, and felt like a scam cash grab. Go elsewhere

We sent a Spectrophotometer in to repair a "motor error". They responded quickly saying they could repair the unit for $1000. Wanting the equipment back as soon as possible we overnighted a check for the repair. Then at the end of that day, after the check had been sent, they said they could not fix the unit and a lesser diagnostic fee was due. I requested twice for the $1000 check to be returned so the lesser amount could be sent. Crickets. I'm betting I will not hear anything again.

We sent a lab power supply for repair, and received a repair quote that was more than twice the value of the equipment. Requests for more details on the nature of the problem and proposed repairs were answered with nonsense obviously generated by AI.

While deciding how to proceed, Acme began applying "storage fees" of $25 per day, which they happily point out we agreed to in some fine print somewhere. Their normally-responsive email update system went silent until the accrued storage fees vastly exceeded the value of the equipment.

Their business model appears to be to collect "diagnostic" fees and storage fees, and/or end up owning your device once the fees exceed its value.

I have a refurbished oxygen concentrator that needed repair and maintenance. The company I used to use stop doing these items so I started looking for someone to take their place. I asked them to use a prior invoice from the last repairs I had done to give me an estimate of how they compared, they refused to do so. So I took a chance and sent it to them which cost almost $100. Their quote was over $1200, I could replace it for $400 and new they are about half that. They are charging me $89 for the estimate, no wonder they wouldn't give me an idea before I shipped it. I told them to keep it, but they said they would charge me storage. If you have a choice, go to someone else. Oh and you can't call them.

I will Never use or trust this company again. If I was asked, I would say this company appears to be a scam. I had a digital Stethoscope that the power button was not depressing fully anymore. By online chat through Acme's website, they said they believed they could fix my specific item and problem. I mailed in the stethoscope and was contacted almost a week later, saying they had performed a "diagnostic" had determined the problem and could fix it for $224.40. They also make you sign a waiver that, in the fine print, states that they don't guarantee they can fix it, even if they say they believe they can. Then 1 week later I received an email that simply said that my Unrepaired item was being shipped back to me. No explanation on why they couldn't fix it or what they did do or find. They also do not accept phone calls and will only message by email if at all. When my digital stethoscope arrived it was badly cosmetically damaged, the power button was now Missing completely, and it didn't work At All anymore. I reached out to their "customer service" and was told that A)they do not ever provide refunds even if an item can't be fixed. and B) they asked to see proof of the damage and missing button. I sent pictures of the damage and where the button was clearly missing, then they Never responded to my emails again. They are now actively refusing to offer any type of refund or even answer my emails again. I have read of similar experiences and I would recommend, if asked, that you do Not trust them with any of your equipment. They asked me for money after stating they could fix it, then sent it back unrepaired, damaged, missing a necessary piece, and in worse condition. And with no offer of any refund or offer to return my missing button.

Junk we sent a drone in to be repaired it costed $350 and it's still not repaired we had to tell them what was wrong with it and then they charged us for an extra strong diagnosis and then it took a month and a half to get it back unrepaired and $350 later definitely don't do business with these people because they are not repairing stuff they are charging you and sending it back broke

I normally don’t do reviews, let alone bad reviews but this needs to be known to anyone who is considering using their services.

Sent in my equipment for repair. They were very responsive at the beginning until payment. One payment received, I only receive an update everytime I asked, despite having an exclusive tracker website for my device.

Upon (finally) returning my device, the job was so bad that the charging port fell off at first use. (When I eventually got another technician from another company to check, the port was just glued on instead of soldered on)

Anyway, I wrote to ACME to inform of the situation, not expecting much from it. I was surprised that they gave me the option to either send it in again or to opt for a refund. I felt grateful at that time and decided to get the refund instead of sending my device in a second time.

As you can guess, this is not a happy ending as week after week I enquired about the refund status, and customer service replies indicate that the refund is being processed and I will be notified. One month later, after multiple assurance, on my fourth reminder, I was sent a long email detailing that I’ve signed a prior agreement to accept the charges etc etc. Mind you, I was OFFERED the option to refund and REASSURED that the refund is being processed.

Needless to say I was taken aback and that was my last bit of patience to this company. At this point, I’m very sure I will not be seeing any refund (or apologies) from the company. Just be wary.

Sent a drill for repair, they could not, told them to toss it, no answer. then a month later a bill for over $500 for "storage", PAID IT , finally. asked for it back, crickets.
000 customer support response now that they got the money.

Agree with prior reviewer. This company is an absolute scam. Stereo Microscope was returned as repaired and left and right lenses focal length is way different which makes scope unusable. 1 lense matches internal camera focus the other does not. Repeated e-mails failed to solicit resolution.

I have been waiting months for a repair, refuse to return the equipment and refund the money. no return calls and limited response by chat. Feels like a scam or very poor run company. see battling to resolve

This is absolutely a scam operation. I sent an Activator V chiropractic adjusting tool which needed a new circuit board soldered in and was otherwise in perfect working order. They kept it for months, only communicated with me when I asked about it, finally decided they couldn't fix it, and when they finally sent it back, they sent an entirely different unit and stole the battery out of it. I'm glad I "only" lost $350 on a $2,000 tool, but I wish that I had never gotten involved with this group.