A Coombs Pet Centre Reviews 

Ordered cat food on 30 April. Two weeks later it still hadn't been dispatched, so I chased for an update. No response. I followed up again the next day asking for a reply that day. Still nothing. Over £50 order, no communication, no dispatch. Very disappointing experience.

Excellent service! 5 star +++
Helpful and friendly staff, quick personal delivery, great service and communication. I cannot fault A Coombs at all. So glad we have such a fantastic local, independent store - keep shopping to keep these local stores open! Thank you so much for consistently easy ordering!

Terrific customer service. Very personable, quick to answer if you message on WhatsApp, can't recommend enough amazing service all round!

Great firm to deal with, had already encountered 3 scam sites for Sureflap cat flap, rang manager and he assured me they were genuine and he sent out cat flap next day. First class customer service, would not hesitate to use again

Great customer service, was a pleasure to buy my cat flap from them

Coombs is always providing great pricing and brilliant fast delivery- often same day or next day.
They stock good quality items that are hard to find elsewhere.
There communication is also top tier and they are quick to help with any questions or issues.
I would highly recommend them.

A Coombs had exactly what I wanted when most other retailers had sold out. It was delivered the very next day! Can't say better than that

Coombes offer a great service and products at reasonable prices. I would have rated higher however, having ordered twice - once with next day delivery and once with standard delivery, both couriers have been dreadful. In fact Royal Mail still haven’t managed to deliver my second order and it is proving very difficult to even try to speak to someone to find out what is going on.
Please, for the sake of your business, find better shipping options as your current ones may loose you customers

Excellent service - I placed an order online in the morning and it was delivered in the afternoon.... very impressed and will definitely continue to buy my cat food/products from them.

Have been using A Coombs Pet Centre for quite a while from instore and deliveries. Never had an issue, always great service, only once has something from my order been out of stock and they called me to see what I wanted to do. Always polite, when we are not in the lovely delivery guy knows where to leave the order. Competitively priced too

Super efficient delivery. Always a smile and very pleasant staff. Nothing is too much trouble. They are so passionate about what they do and very knowledgeable. Always a pleasure to support a local business working hard for its community! Great shop! Thanks

Super efficient, speedy delivery, always with a smile. I've been using them for years, and both Coco and I really appreciate them.

Fantastic service - easy to use website, quick delivery and clear communication. Really appreciated being able to buy smaller sizes of a product to test with my pet, would definitely recommend and use again.

smashing service for regular online purchases, no hassle always easy and always delivered on time - thank you!

I placed my first order at the start of the year and accidentally received the wrong dog food - but honestly, these things happen! What really matters is how a company fixes it, and WOW did they deliver!

Huge shoutout to Natasha, who sorted everything out super quickly, was really friendly and made the whole thing completely stress-free ❤️ My more recent order arrived perfectly, with exceptional customer service throughout.

It's not often you come across customer service this good, and it really shows how much they truly care about their customers. I'll definitely be sticking with them and would 100% recommend!

"Little" Bear gives his full approval too - and he definitely appreciates Natasha! 🐾❤️

I chose A Coombs because their subscription option was actually cheaper than going directly to the manufacturer, and the option of a subscription means I don't have to think about re-ordering, it just happens automatically.

Delivery is really swift, and I've always had professional customer service. For example today I realised we needed food slightly sooner than our subscription, and due to my error, I couldn't amend my subscription (always check you have money in the bank to pay first!!)

I contacted A Coombs via WhatsApp (super convenient) and straight away had a really helpful response, and they expedited my order to make sure my dog could get his favourite kibble.

Really amazing, warm and friendly service, I can't fault them.

I have been buying specialist food for small dogs from this company regularly for a few months now. Delivery is always prompt and reliable. Customer service always excellent, friendly and consistent. There’s a great choice of products. Highly recommended

Fantastic fast and efficient service. Set up a monthly order. Works great . I get emailed just before my order is due and then it’s delivered almost straight away. Brilliant and hassle free.

Brilliant performance shop. Huge range of pet food in store and staff are happy to try and source anything they don’t have in stock.
Staff knowledgeable about pet care and a fantastic vet offers free advice on a Saturday. Last weekend some staff from an animal charity with behaviourists etc were also on hand to give advice.
Can’t recommend this shop highly enough and my dog Minnie loves it in there as well.

**** UPDATE REGARDING RESPONSE TO THE BUSINESS.....I DID NOT USE INAPPROPRIATE OR FOUL LANGUAGE, THIS IS COMPLETELY UNTRUE. I AM EXSTREMELY DISAPPOINTED WITH THE WORDING OF THIS REPLY AND HOW THEY HAVE CHOSEN TO DEAL WITH IT, WHEN THEY SHOULD BE TAKING ISSUE WITH THEIR STAFF****

I ordered pet food from this company on the 15/04/26 over the phone and spoke to a young girl, she told me it would come the next day. It got to late afternoon and I had a feeling it wasn't going to arrive so I rang the Hove branch to find out what was happening. A young man answered the phone and I told him the problem, he went away checked rang me back and told me the girl had ordered the wrong food when it arrived to send it back, I told him there is no way I am going to the post office carrying that as I don't drive, so he said he would arrange for it to be collected and send out the correct food today. I said don't bother I will not be ordering anything further from them and expressed how upset and angry I was about what happened, and asked to speak to a manager which I couldn't do, manager is supposed to be ringing me we will see if that happens but I wont hold my breath. I hadn't finished talking when he put the phone down on me, so rude!!. What is wrong with people today there is too many mistakes by companies when you order things, if the staff employed can't be bothered to do their job properly why don't they sack them. This is damaging the companies business when things like this happens causing customers to go elsewhere, but they don't seem to care about that or the bad customer service, something has to be done about it in this country as it happens time and time again. I have ordered from these people before and always had good service apart from this stupid girl, but it has put me off ordering again. I notice the company do not reply to negative reviews on here which is also not good and shows they don't care.