A Coombs Pet Centre Reviews 

354
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable and helpful staff, along with an easy and efficient ordering process, including reliable subscription options. People value the great selection of quality products and the fast, often next-day, delivery service, which sometimes includes thoughtful personal touches. However, some customers experienced significant dissatisfaction with delivery and communication. Reviewers reported long delays, unfulfilled orders, or a complete lack of updates after placing an order. Some also noted difficulties contacting the company for information, and receiving incomplete orders or damaged items.

What people talk about most

Order

Consumers find order to be a positive experience, with many praising the consistently easy ordering process... See more

Product

People report positive experiences with product, often highlighting the great range and choice of items,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Service

Reviewers mention positive feedback about service, consistently praising the helpful, friendly, and efficient... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, politeness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant performance shop. Huge range of pet food in store and staff are happy to try and source anything they don’t have in stock. Staff knowledgeable about pet care and a fantastic vet offers fr... See more

Company replied

Rated 5 out of 5 stars

Stumbled across this pet store by chance, after trawling the Internet trying to find good quality cat food which didn't involve me bulk buying food that my fussy senior cat potentially wouldn't eat. O... See more

Company replied

Rated 5 out of 5 stars

First time ordering a prescription ever and I choose A coombs from their reviews on trust pilot. I submitted the prescription online, I then called the store to check on delivery time, I spoke to a lo... See more

Company replied

Rated 5 out of 5 stars

What a wonderful experience it was to buy from an independent pet store. I bought some cat toys and tunnels for my two indoor cats, and the A Coombs team couldn't have been more helpful. They messaged... See more

Company replied


Company details

  1. Pet Store

Written by the company

A Coombs Pet Centre is an independent, family-run Pet Store in the heart of Brighton and Hove. Established back in 1934 and winners of Pet Retailer of the year we pride ourselves on our service and extensive product range. We use our experience and knowledge to bring our customers the very best products for their pets and we are constantly learning and researching the latest innovations so that you have access to the newest products on the market. With two stores and a website delivering nationwide via DPD, we are excited to welcome new and old customers to visit our website at www.acoombs.co.uk. If you can't see what you're looking for simply give us a call on 01273 738016 and we will try our very best to source the items for you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

354 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 69% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(354)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great local shops and wonderful serviceere

I always get my cats food here. I'm housebound so shop online. If there are any substitutes, I get a call. The deliveries are always on time. I wouldn't go with one of the bigger companies online as I prefer the local, personal touch.

March 29, 2025
Rated 5 out of 5 stars

Fantastic

I have ordered from A Coombs before but not previously left a review. Delivery is always really fast which is obviously critical when you have a hungry pet! Natasha left a lovely note in the box along with some extra treats which was completely unexpected and most kind! I was also helped prior to ordering which again was brilliant. All in all, I highly recommend this store for your pet supplies and will happily use them again and again.

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect service

Perfect service, easy to order, arrived on time, carefully packaged. Lovely touch with a free gift for our 2 boys, they had great fun playing. 5*****

January 29, 2025
Rated 5 out of 5 stars

Easy ordering

From ordering to delivery the service was very quick. The website is easy to use, ordering is easy and received my order 2 days later. Great service and lovely company

January 29, 2025
Rated 5 out of 5 stars

Awesome

Awesome; My first on line order with this company, and I am very impressed - Everything was first rate and top class; Simply wonderful! - Superb comms and service including the DPD delivery. Many thanks

October 22, 2024
Unprompted review

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