Recent annual service & MOT on 10 yr old Fiesta (50K miles) resulted in replacing rear suspension bushes and coil springs. Due to cars age the cam belt replacement was advised by Ford. Acorn had diffi... See more
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See what reviewers are saying
Thank you to Chloe for her help and advice regarding dashcam fitting. All emails responded to promptly and efficiently with clear advice.
Company replied
Great showroom very clean and tidy nice facilities and drinks. Dealt with salesman Callum who knew his stuff around my new used car and very helpful to my requirements. Car prepped like brand new... See more
Company replied
Excellent service department. First appointment was a pick up from home and delivered back, pick up driver great. Then we had to return for a small warranty job where they ordered part . The whole tea... See more
Company replied
Company details
Written by the company
Here at Acorn Business Centre we can take care of your every need. Whatever you're after, get in touch with our business team today. Leasing your car with us: We supply and lease all makes and models of vehicles available in the UK market including prestige marques such as Audi, BMW, Jaguar, Land Rover, Lexus, & Mercedes. So if you have a particular model in mind - please talk to us! We pride ourselves on delivering high-quality customer service coupled with a friendly can-do approach to any challenge we receive from our customers."
Contact info
Cannock Rd, Chase Terrace, WS7 1JS, Burntwood, Staffordshire, United Kingdom
- 01543673222
4.6
Excellent
262 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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General good practice and care
August 28, 2026
Unprompted review
Thank you to Chloe for her help and…
Thank you to Chloe for her help and advice regarding dashcam fitting. All emails responded to promptly and efficiently with clear advice.
August 17, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Business Centre
Thank you for your 5-star review, Phil. We are thrilled to hear that you had a positive experience with our friendly staff especially Chloe. Our commitment to providing reliable customer service is at the heart of what we do. We strive to ensure a smooth experience, and we appreciate your recognition of our efforts. If you have any questions or need assistance in the future, please don't hesitate to reach out. Take care and have a great day.
Kia service
Had a car service at Kia Burntwood which I purchased for first two years when I purchased the car last year.
Friendly staff from start to finish & they kept me updated to when car would be ready for collection.
Overall a good experience.
June 10, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Business Centre
Thank you, Paul, for your wonderful feedback. We're thrilled to hear that you experienced excellent service from our friendly and professional staff. We strive to go above and beyond for our customers and ensure satisfaction throughout your ownership journey. If you need any further assistance or have questions, please don't hesitate to reach out. We appreciate your support. Take care and have a wonderful day.
The staff are all polite
The staff are all polite, and they tell you what you fully what time it will take to sort your car and all costs. And you know that the work that is done, is to a very high standard. I would not take my car anywhere else.
May 19, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Business Centre
Thank you, John! We're delighted to hear that we provided you with such excellent service and kept you well informed. Our polite and friendly staff are committed to creating a smooth and transparent experience, and it's wonderful to know we met your expectations. We truly appreciate your trust in us and look forward to welcoming you back for your next visit. Your satisfaction is our priority. If you have any questions or need assistance, please don't hesitate to reach out. Hope you have a great day.
Good servce
Took my car in for a mot 2 weeks ago and today I took it for a full service.
The staff are very pleasant and both the mot and service was done very professionally and would recommend these guys
Ian
May 14, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Business Centre
Thank you, Ian, for your wonderful review. We're delighted to hear that our friendly staff made your experience enjoyable. This reflects our strong commitment to excellent customer service and aftercare. We truly value your trust and satisfaction, and we're here to support you throughout your ownership journey. If you need anything else, please feel free to reach out. Take care and have a fantastic day.
This is the third KIA Ceed I have…
This is the third KIA Ceed I have purchased from Acorn Burntwood.
Generally speaking they are an excellent company. I do feel they have now failed a little regarding customer communications. I did not receive a call to say my car was ready for collection and also on this occasion no service video was sent. They may seem minor points but they do make a difference.
April 24, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Business Centre
Thank you for your feedback, Steven. We're delighted to hear that you received excellent service and have purchased three Kia Creeds from Acorn Burntwood. Our commitment to providing a pressure-free environment is paramount, so we are disappointed to learn that you felt failed with the customer communication. We take all our customers feedback very seriously and your comments have been passed over to our management team. We appreciate your honesty and look forward to providing you with an even better experience next time.
Quick and friendly.
MOT and service done in a day. No nasty surprises, kept informed. Polite and friendly staff. Will return,
April 24, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Business Centre
Thank you, Carol, for your fantastic review. We are delighted to hear that you had no nasty surprises whilst having your MOT and service done. It is great that the staff were polite and friendly, as we are dedicated to providing. a reliable and pressure-free experience, and it’s wonderful to know we met your expectations. Your satisfaction is our top priority, and we truly appreciate your trust in us. Should you need any further assistance or have questions in the future, please feel free to reach out. Take care and have a great day.
Very friendly and welcoming team at…
Very friendly and welcoming team at Acorn Kia service, they took care of us and our Kia.
Answered all our questions and we’re very professional.They even washed our Kia for us which was a welcome surprise.😊
Thank you Service team.
April 23, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Business Centre
Thank you, Bernard, for your wonderful review. We're thrilled to hear that you found our garage to be reliable and our staff to be friendly and helpful. Our team are dedicated to providing excellent customer service and ensuring a smooth, pressure-free experience for all our customers. Your satisfaction is our top priority, and we appreciate your recognition of our commitment to quality and aftercare. If you need any assistance in the future, please don't hesitate to reach out. We're here to support you. Hope you have a great day.
Car Annual Service
The whole team provides a well coordinated service from car collection, servicing standards, video and written feedback on the servicing and car return in a very friendly and helpful manner.
March 23, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Business Centre
Thank you so much for your fantastic review Keith, We're delighted to hear that you found our service good and our staff helpful, and that you enjoyed the pick up and drop off service. Your trust in us means a lot, and we look forward to providing you with reliable support again in the future. Take care and have a great day.
Booked company vehicle for a first and last service
Booked company vehicle for a first service through my leasing company and received confirmation 17/02. The booking was for collection and drop off after at 8am/with a 2 hour window. Called at 10am when no one arrived,i called and waited 35 minutes to get through, to be told they don't collect?, but would see if they had a driver free. Driver came at 11am advised it was in for a 20k service. I advised "no" , it was a first service as per the booking. I was told i "should" have the van back today?, and was told i would be called if not the case. I am currently on hold again and have been holding for 35 mins again to see whats going on as i need the van tonight and have been cut off. Shocking communication and service. No idea when I'm getting my van back
March 2, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Business Centre
Hello Lee, , I truly apologise for the experience you had with us. Your feedback highlights important areas for improvement in our communication and transparency. We pride ourselves on reliability and quality, and it is clear we did not meet those standards this time. I assure you that we take your concerns seriously and will use this feedback to enhance our customer service. Please reach out to us directly so we can discuss this further and work towards a resolution that ensures your satisfaction. Thank you for bringing this to our attention. You can contact us at customercare@acorn-group.co.uk. We look forward to hearing from you.
Professional and Stress Free
Having found the vehicle I was looking for on auto trader, I left a message for the seller at Kia Burntwood Staffordshire. Within minutes I was called by Mitch Green a representative of the company. After a few mins of discussions I was able to agree fair p/x value for my car. Mitch went through everything that I needed to know in a proffesional and friendly manner.
On collection of the car a week later I was dealt with in a very efficient manner, a comprehensive handover was carried out. All in all this was a very pleasant and stress free experience. Well done to Kia Burntwood and Mitch.
John Gleave
February 25, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Business Centre
Thank you for your wonderful review. We are thrilled to hear that your car-buying experience was smooth and stress-free. Our team, especially Mitch, is dedicated to providing excellent customer service in a pressure-free environment. We take pride in our knowledgeable and friendly staff who are here to support you throughout your entire ownership journey. Your satisfaction is our top priority, and we truly appreciate your trust in us. If you have any further questions or need assistance, please feel free to contact us anytime. We hope you enjoy your new car, and rest assured that you are in reliable hands with us.Have a fantastic day.
Outstanding Customer support
I had a great experience at Kia Accorn, special credit must go to the lovely customer support i received, I was fortunate to deal with Chloe.
She was incredibly helpful, she made sure to call me to inform me of the change of appointment date, to ensure I had my booking on a suitable day and that I would have access to a courtesy car which she remembered was important to me.
In addition to this, Chloe also assisted me with the courtesy car. She gave me a lovely walkthrough on how to use the EV4s fancy driving system as it was all new to me. All in all, I had a great experience here, thank you.
I will definitely continue to Accorn due to their upstanding work and faultless customer service.
February 24, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Business Centre
Hello William, Thank you for your wonderful review. We are thrilled to hear that your car-buying experience was smooth and stress-free. Our team, especially Chloe, is dedicated to providing excellent customer service in a pressure-free environment. We take pride in our knowledgeable and friendly staff who are here to support you throughout your entire ownership journey. Your satisfaction is our top priority, and we truly appreciate your trust in us. If you have any further questions or need assistance, please feel free to contact us anytime. We hope you enjoy your new car, and rest assured that you are in reliable hands with us.Have a wonderful day. Happy Driving 🚗
Had car serviced
Had car serviced , it was collected and returned to my home. Excellent service by pleasant competent staff
February 5, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Business Centre
Thank you so much for your fantastic review, Jean. We're delighted that you found our staff helpful and competent. Your kind words about our service inspire us to continue providing the quality and trustworthy support you deserve, and we can't wait to welcome you back soon. If you ever need anything else from us, please feel free to give us a call or stop by. Take care and have a fantastic day.
My MOT was carried out as scheduled
My MOT was carried out as scheduled, and I was made comfortable in the customer waiting area while the inspection of my vehicle was carried out. The staff were friendly and professional, and my MOT certificate was promptly completed following vehicle inspection.
January 21, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Business Centre
Hello Christopher, Thank you for taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
I knew what I was looking for so that…
I knew what I was looking for so that made life easy. I was pleased with your salesman Peter, he wasn't at all pushy but thorough. There was no rush or pressure viewing either my car or the Sorento. He listened to me, my reason for selling. It made for a smooth transaction. Good service all round.
December 19, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Business Centre
Hello Paul, thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found Peter and our team welcoming and professional during your visit to Acorn. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service to all our customers.Feel free to reach out if there is anything additional we can do for you. We look forward to serving you in the future. Take care and enjoy your new car. Happy driving 🚗, Have a fantastic day.
Reply from Acorn Motor Group - Acorn Business Centre
Hello James, thank you for taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Reply from Acorn Motor Group - Acorn Business Centre
Hello Steve, thank you for taking the time to leave us this feedback. We are thrilled to hear that you found our team welcoming and professional during your visit to Acorn . Your positive feedback is greatly appreciated and motivates us to continue providing excellent service to all our customers. Feel free to reach out if there is anything additional we can do for you. We look forward to serving you in the future. Take care and have a fantastic day.
Very satisfied with the service…
Very satisfied with the service provided.
A nice welcome by the receptionist that she explained the outcome of the problem.
December 3, 2025
Reply from Acorn Motor Group - Acorn Business Centre
Thank you for taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Reply from Acorn Motor Group - Acorn Business Centre
Hi there, thank you for taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Lovely Experience Thanks To Kaiya-Marie
My hubby found a Kia Sportage he liked so contacted the Burntwood branch. As we live over an hour's drive away Mitch kindly sent a video with commentary of the vehicle, hubby liked the car so Mitch sorted out the offer price for the part exchange & arranged an appointment for us to visit.
When we arrived Mitch was busy so we sat with a lovely young lady called
Kaiya-Marie so as he was detained she offered to help us.
We were shown around the vehicle given lots of information & she looked around hubby's part ex. When we went back inside we were asked if we'd like a drink whilst she checked if Mitch was free.
Unfortunately Mitch wasn't free but we were happy to proceed with Kaiya-Marie.
The process was explained and made so easy by her...she spoke to the manager & arranged a higher part ex price, gap cover was arranged, KIA service plan, clean & valet and even petrol added. Hubby went back the weekend to collect the car & Kaiya-Marie was ready to meet him, she dealt with the V5 & road tax so that hubby was ready to go.
Kaiya-Marie offered one of the best customer service experiences we have encountered. She is knowledgeable, professional & polite no oversell or pushiness she made us feel welcomed.
Thank you Kaiya-Marie for your help & hubby absolutely loves the car.
November 29, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Business Centre
Hello Donna, thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found Mitch and Kaiya welcoming and professional during your visit to Acorn . Your positive feedback is greatly appreciated and motivates us to continue providing excellent service to all our customers. We truly appreciate your business. Feel free to reach out to us if there is anything additional we can do for you. We look forward to serving you in the future. Take care and enjoy your new car. Happy Driving. Have a fantastic day.
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