Recent annual service & MOT on 10 yr old Fiesta (50K miles) resulted in replacing rear suspension bushes and coil springs. Due to cars age the cam belt replacement was advised by Ford. Acorn had diffi... See more
Company replied
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See what reviewers are saying
Thank you to Chloe for her help and advice regarding dashcam fitting. All emails responded to promptly and efficiently with clear advice.
Company replied
Great showroom very clean and tidy nice facilities and drinks. Dealt with salesman Callum who knew his stuff around my new used car and very helpful to my requirements. Car prepped like brand new... See more
Company replied
Excellent service department. First appointment was a pick up from home and delivered back, pick up driver great. Then we had to return for a small warranty job where they ordered part . The whole tea... See more
Company replied
Company details
Written by the company
Here at Acorn Business Centre we can take care of your every need. Whatever you're after, get in touch with our business team today. Leasing your car with us: We supply and lease all makes and models of vehicles available in the UK market including prestige marques such as Audi, BMW, Jaguar, Land Rover, Lexus, & Mercedes. So if you have a particular model in mind - please talk to us! We pride ourselves on delivering high-quality customer service coupled with a friendly can-do approach to any challenge we receive from our customers."
Contact info
Cannock Rd, Chase Terrace, WS7 1JS, Burntwood, Staffordshire, United Kingdom
- 01543673222
4.6
Excellent
262 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Pleasant experience with efficiency
Helpful good explanations for queries and everyone there to help.
May 17, 2024
Reply from Acorn Motor Group - Acorn Business Centre
Hello Jill, we appreciate you taking the time to leave us this feedback. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Acorn Kia Burntwood! thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Have a great day.
Best wishes,
Acorn Kia Burntwood
Staff are efficient and friendly
Staff are efficient and friendly. Helpful video. Car received back having been valeted.
May 21, 2024
Reply from Acorn Motor Group - Acorn Business Centre
Hello Hazel, we appreciate you taking the time to leave us this feedback. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Acorn Kia Burntwood! thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Have a great day.
Best wishes,
Acorn Kia Burntwood
very professional and helpful staff
very professional and helpful staff. Only complaint that the service reminder on the dash wasnt updated
May 17, 2024
Reply from Acorn Motor Group - Acorn Business Centre
Hello Mick, we appreciate you taking the time to leave us this feedback. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Acorn Kia Burntwood! We take all our customers feedback very seriously, and your comments have been passed onto our management team. in order that they may follow this up. We hope to be of service to you again in the future. Have a great day.
Best wishes,
Acorn Kia Burntwood
Quicker would have been better
It would have been better had you diagnosed the fault totally in the first place, which would have meant your only having to keep my car for one day
May 15, 2024
Reply from Acorn Motor Group - Acorn Business Centre
Thank you for your review; We always strive to provide top quality service to every guest and are disappointed to hear that your experience here at Acorn Kia Burntwood had some points which you have raised. We take all our customers feedback very seriously, and your comments have been passed onto our management team. in order that they may follow this up. We hope to be of service to you again in the future. Thanks again for taking the time to leave us this information about your recent visit.
Best wishes
Acorn Kia Burntwood.
Kia Sportage service
The detailed video of the service on our Kia Sportage gives good insight into the overall health of the vehicle.
May 17, 2024
Reply from Acorn Motor Group - Acorn Business Centre
Hello Robert, we appreciate you taking the time to leave us this feedback. we are so pleased you enjoyed your visit to Acorn Kia Burntwood! we strive for 100% satisfaction, and it is great to see you had such a positive experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Have a great day.
Best wishes,
Acorn Kia Burntwood
1st service
From email reminder to dropping car off and collecting later 1st class service by acorn thanks to all
May 12, 2024
Reply from Acorn Motor Group - Acorn Business Centre
Hello Pete, we appreciate you taking the time to leave us this feedback. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Acorn Kia Burntwood! hanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Have a great day.
Best wishes,
Acorn Kia Burntwood
Staff very helpful.
May 11, 2024
Reply from Acorn Motor Group - Acorn Business Centre
Hello Lisa, we appreciate you taking the time to leave us this feedback. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Acorn Kia Burntwood. thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Have s great day.
Best wishes,
Acorn Kia Burntwood
Very easy company to deal with
Very easy company to deal with, Natalie was extremely helpful, the after sales director (l think her name was Sammie Leese) paid special attention to my needs and made sure my visit was of an acceptable and stress free experience. Thank you.
May 15, 2024
Reply from Acorn Motor Group - Acorn Business Centre
Hello Danny, thank you for taking the time to leave a review for us at Acorn Kia Burntwood, . We're happy we could meet your expectations! we strive for 100% satisfaction, and it is great to see you had such a positive experience. we are happy to pass along your comments to the team . Please don't hesitate to reach out if there's anything additional we can do for you. We do hope we can be of assistance in the future. Take care and have a great day.
Best wishes
Acorn Kia Burntwood
Fantastic service done in are all fast…
Fantastic service done in are all fast time, really pleased, I think the car was washed but several areas on the car that were missed. Would have been 5 stars if this was done properly.
May 10, 2024
Reply from Acorn Motor Group - Acorn Business Centre
Hello Tom, we are so pleased you enjoyed your visit to Acorn Kia Warrington. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience . We take all our customers feedback very seriously, and your comments have been passed onto our management team. in order that they may follow this up. We hope to be of service to you again in the future. Thanks again for taking the time to leave us this information about your recent visit. Take care and have a great day.
Best wishes
Acorn Kia Warrington.
Reply from Acorn Motor Group - Acorn Business Centre
Hello Lia, , we appreciate you taking the time to leave us this feedback. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Acorn Kia Burntwood! thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Have a great day,
Best wishes,
Acorn Kia Burntwood
Very bad experience with 2nd hand car bought through dealer
I bought a second hand car at the dealer, I was assured that the car was fully checked.
This did not turn out right:
- after 1 month, discovered a leak at the coolant + head display was not coming out + back windscreen washer spray was not working.
- 6 months after, heating fan stopped working.
When I bough the car, there was 1 year guarantee, the guarantee company was very reluctant to approve the quote for the repair and did refuse to replace the Head display saying the garage should have replaced it.
When the dealer was contacted, nothing came out of it. I phone several time as the dealer did not attempt to call me back on my issues.
At this moment in time, I am still without a functioning head display and still waiting for a call back.
December 12, 2023
Unprompted review
Reply from Acorn Motor Group - Acorn Business Centre
Hello Cedric, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We'd like the opportunity to discuss this with you. Please reach out to us at 01543 685656 and speak to a member of our Senior Management team at your earliest convenience. We look forward to hearing from you.
Easy to book and quick service
Booking was made easily and was able to have the service done the next day. The service was carried out satisfactorily. Happy to use dealer again.
May 5, 2024
Reply from Acorn Motor Group - Acorn Business Centre
Hello Lesley, we are so pleased you enjoyed your visit to Acorn Kia Burntwood. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience. We're happy you found our staff to be so supportive during your experience . Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Have a great day.
Best wishes,
Acorn Kia Burntwood
Reply from Acorn Motor Group - Acorn Business Centre
Hello Holly, we appreciate you taking the time to leave us this feedback. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Acorn Kia Burntwood! Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Have a great day.
Best wishes,
Acorn Kia Burntwood
Reply from Acorn Motor Group - Acorn Business Centre
Hello Maureen, we appreciate you taking the time to leave us this feedback. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Acorn Kia Burntwood! Feel free to reach out to us if you need anything. We do hope we can be of assistance in the future. Take care and have a great day.
Best Wishes
Acorn Kia Burntwood
Excellent service department
Excellent service department. First appointment was a pick up from home and delivered back, pick up driver great. Then we had to return for a small warranty job where they ordered part . The whole team friendly and welcoming. My only slight criticism is that some signage indicating service department at rear would have been useful. Can be accessed from front showroom but if you drop off early access from rear.
May 8, 2024
Reply from Acorn Motor Group - Acorn Business Centre
Hello Christine, we are so pleased you enjoyed your visit to Acorn Kia Burntwood! we appreciate you taking the time to leave us this feedback. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience . thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Have a great day.
Best wishes,
Acorn Kia Burntwood
Reply from Acorn Motor Group - Acorn Business Centre
Hello, we appreciate you taking the time to leave us this feedback. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Acorn Kia Burntwood! thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Have a great day.
Best wishes,
Acorn Kia Burntwood
Problem with screen washer jet
Booked appointment very quickly for a waiting one car checked and job done within 90 minutes and as it was a fault it was covered by the warranty which was great
May 2, 2024
Reply from Acorn Motor Group - Acorn Business Centre
Hello, we appreciate you taking the time to leave us this feedback. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Acorn Kia Burntwood. thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. We do hope we can be of assistance in the future. Have a great day.
Best wishes
Acorn Kia Burntwood
The car was collected and returned to…
The car was collected and returned to me. It made the whole experience very easy and stress free.
May 1, 2024
Reply from Acorn Motor Group - Acorn Business Centre
Hello, we appreciate you taking the time to leave us this feedback.We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Acorn Kia Burntwood! we're happy you found our staff to be so supportive during your experience. Feel free to reach out to us if you need anything. Have a wonderful day.
Best wishes
Acorn Kia Burntwood
Buying a car hassle free
Booked my Rio in for a check and dropped my car off. Friendly staff in the service centre. Had a bad news on the car front with too much work needing doing, service staff were very helpful when giving the bad news and arranged for Sales team to give me a call. Callum the Sales man was very helpful. No pressure and I took the time to think the purchase over before settling on the car I bought.
May 1, 2024
Reply from Acorn Motor Group - Acorn Business Centre
Hello Gwen, we appreciate you taking the time to leave us this feedback. we are very happy to have provided you with such a positive experience. thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you. We're looking forward to your next visit with us when you collect your new car. Have a great day.
Best wishes
Acorn Kia Burntwood.
Skoops…
Good experiences with Acorn KIA very pleasant people totally friendly and they do a good job on whatever the problem with the car is . I would recommend anytime .
May 1, 2024
Reply from Acorn Motor Group - Acorn Business Centre
Hello Sheila, we are so pleased you enjoyed your visit to Acorn Kia Burntwood! we are very happy to have provided you with such a positive experience! thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do! We hope to be of service to you again in the future. Have a great day.
Best wishes,
Acorn Kia Burntwood
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