Acorn Motor Group - Acorn Kia Macclesfield Reviews 

654
TrustScore 5 out of 5

4.8

The Central Garage, Waters Green, SK11 6JS Macclesfield, Cheshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I recently part-exchanged my car at Acorn Macclesfield and my experience couldn’t have gone any smoother. The car I fell in love with happened to be at another Acorn dealership and within 24 hou... See more

Company replied

Rated 5 out of 5 stars

A big thank you to Chris, he made the buying process of our new car so easy. Very easy to talk to and he listened as to what we were looking for. Very thorough from start to finish and he explained th... See more

Company replied

Rated 4 out of 5 stars

The reception staff were really friendly and helpful.The car was serviced on time and quicker than the estimate.Only downside was that the cofee machine was not working as it had a notification that i... See more

Company replied

Rated 5 out of 5 stars

1st visit was unannounced to look at vehicles on lot. Approached by sales team member who was happy to open car for internal inspection. Katie was approachable professional and knowledgable. Made app... See more

Company replied


Company details

  1. Kia Dealer
  2. Car Dealer
  3. Car Leasing Service
  4. Motor Vehicle Dealer
  5. Used Car Dealer

Written by the company

More than an Automotive group We are a trusted dealership network with a long history, providing all the advice and assistance you need if you’re looking for a new or used car. We are proud to be associated with the UK’s fastest-growing car marques, offering a great selection of models to view and drive from Kia, and MG including the New Kia Electric Range and New Electric Vans. We also represent the iconic Ford, Mitsubishi, Citroen & Suzuki brands as Approved Service & MOT Centres. Did you also know we have Leasing Hubs at Warrington, Macclesfield, Crewe, Burntwood, and St Helens, our Leasing Experts are always on hand for you if you would like to discuss any future Car or Van Leasing requirements, whether that is for a Business or Personal Lease we can look at all these for you. We also operate one of the Largest Kia Rental businesses in the country across all of our sites for all your Rental needs, be it business or personal. Why not contact us now and see how we can help with your motoring needs.


Contact info

  • The Central Garage, Waters Green, SK11 6JS, Macclesfield, Cheshire, United Kingdom

  • 01625 422226

4.8

Excellent

TrustScore 5 out of 5

654 reviews

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4.8

All reviews

(654)

687 reviews in the last 12 months

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Rated 5 out of 5 stars

Good reception on time

Good reception on time, clear indications of work and likely time to collect - just good service all around

September 24, 2025
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Hello Tom, Thank you for your kind words. Providing clear communication and timely service is something we strive for with every customer. We appreciate your feedback. Thank you for trusting us with your cars service needs. We look forward to serving you in the future. Take care and have great day.
Best wishes
Acorn Kia Macclesfield

Rated 5 out of 5 stars

customer focused friendly service

customer focused friendly service
Danielle Pollard was extremely helpful
Car service how it should be!!

September 20, 2025
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Hello Daren, We are so glad you had a great experience with Danielle. Our team strives to provide customer-focused and friendly service to all of our clients. Thank you for your kind words and choosing us for your car service needs. We look forward to serving you in the future. Take care and have a great day.
Best wishes
Acorn Kia Macclesfield

Rated 5 out of 5 stars

Lovely, helpful staff and welcoming atmosphere!

The branch was lovely and welcoming. Johnathan let us have some time to look around the car and inside and was on hand for any questions. He then guided us on a test drive, again on hand for any questions. Once we were back at the branch, he was extremely helpful and we got the sense he truly wanted us to get the best deal. We had a fab experience here and I can’t wait to get the keys to my new car!!

September 20, 2025
Unprompted review
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Hi there, we are so pleased you enjoyed your visit to Acorn Kia Macclesfield. Thank you for the great review. We're thrilled to hear that Johnathan provided you with exceptional service during your car buying experience. We pride ourselves on making our customers feel welcome and finding the best deal for their needs. We appreciate your business. Thank you for choosing us. Feel free to reach out to us if there is anything additional we can do for you. We're looking forward to your next visit to collect your new car. Take care and have a great day.
Best wishes
Acorn Kia Macclesfield
#CustomerSatisfaction #BestDeal #HappyCustomers

Rated 5 out of 5 stars

Speedily done service as arranged.

Speedily done service as arranged.

September 20, 2025
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Hello Jon, Thank you for taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Kia Macclesfield.

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, all staff are very pleasant which makes life easy for the customer.

September 18, 2025
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Hello Carl, Thank you for the kind words. We pride ourselves on providing excellent customer service and it's great to hear that our staff made your experience a smooth one. We value your business . Feel free to reach out to us if there is anything additional we can do for you. We look forward to serving you again in the future.Take care and have a great day.
Best wishes
Acorn Kia Macclesfield
#HappyCustomers #ExcellentService

Rated 5 out of 5 stars

Excellent service all round

Excellent service all round provided by both John and Danielle. Felt like I was treated like a member of the family!

September 20, 2025
Unprompted review
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Hello Robert, thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team welcoming and professional during your visit to Acorn . Your positive feedback is greatly appreciated and motivates us to continue providing excellent service to all our customers. We appreciate your business. Please don't hesitate to reach out to us if there is anything additional we can do for you. We look forward to serving you in the future. Take care and have a great day.
Best wishes
Acorn Kia Macclesfield.

Rated 5 out of 5 stars

The salesman Johnathon Smith was great…

The salesman Johnathon Smith was great and made the whole really easy and stress free. Its the second vehicle I have bought from Jonathon and I will be returning to Acorn for my next vehicle.

September 17, 2025
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Hello Steve, Thank you for your kind words. We're so happy to hear that Johnathon made your car buying experience stress-free. We appreciate your continued support . Feel free to reach out to us if there is anything additional we can do for you. We look forward to serving you in the future. Take care and have a great day.
Best wishes
Acorn Kia Macclesfield

Rated 5 out of 5 stars

Outstanding service from Jon

Outstanding service from Jon. Couldn’t have asked for more. Highly recommend!

September 16, 2025
Unprompted review
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Hello Sarah, we are so pleased you enjoyed your visit to Acorn Kia Macclesfield. Thank you for your kind words. We are thrilled to hear that Jon provided you with outstanding service. We aim to exceed our customers' expectations and it sounds like we did just that. We appreciate your business. Thank you for choosing us. Please don't hesitate to reach out if there is anything additional we can do for you. Thank you for recommending our business. We look forward to serving you in the future. Take care and enjoy your new car. Have a great day.
Best wishes
Acorn Kia Macclesfield

Rated 5 out of 5 stars

I brought a Kia Sportage from Chris…

I brought a Kia Sportage from Chris Stockell, he was great, lovely friendly guy and did not push anything. He gave me all the information about various specifications and allowed me to make the right choice for me. He kept me informed of when to expect my car, talked me through all the financial options available and made it very easy to buy a car. When I collected my car he went through everything and made collection a smooth process too. I also have to mention the Manager- Stewart, who was also a great help and nothing was too much trouble. The car itself is amazing, I am extremely happy with it, it is a comfortable and lovely drive, with a lot of space and features.

September 16, 2025
Unprompted review
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Hello Sam, we are so pleased you enjoyed your visit to Acorn Kia Macclesfield. We are thrilled to hear that Chris and Stewart provided you with exceptional service. Our goal is to make the car buying process easy and enjoyable for our customers, and we are so glad to hear we achieved that with you. Thank you for choosing us for your car purchase, we appreciate your business. Please don't hesitate to reach out if there is anything additional we can do for you. We look forward to serving you in the future. We hope you continue to enjoy your new Kia Sportage Happy driving. Take care and have a great day.
Best wishes
Acorn Kia Macclesfield

Rated 5 out of 5 stars

Great experience

Easy to make an appointment. Followed by a phone call a couple of days before the car was due to go there. Very welcoming, very thorough. Washed and hoovered out, which didn't get done at a previous Kia garage. Mot explained.

September 11, 2025
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Hello Jill, thank you for taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Kia Macclesfield

Rated 5 out of 5 stars
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Hello Cath, Thank you for your kind words. Our team takes pride in providing excellent customer service. We are glad to hear that our staff was able to assist you. We appreciate your feedback. Please don't hesitate to reach out if there is anything further we can do for you. We look forward to serving you again in the future. Take care and have a great day.
Best wishes
Acorn Kia Macclesfield

Rated 5 out of 5 stars

I called in to see David Cunningham…

I called in to see David Cunningham about the progress of my new car order. David is always very friendly, helpful and welcoming when you see him. My new car had arrived early and David kindly allowed me to view the new vehicle in storage. The new car looked amazing. I have found David to always be cooperative, helpful and professional in his approach. I am glad that David has been my first point of contact at Acorn Motors. I would highly recommend Acorn Motors to anyone purchasing a new vehicle.

September 13, 2025
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Hello Paul, We are pleased you enjoyed your visit to Acorn Kia Macclesfield. Thank you for sharing your positive experience with David and our team .We take pride in providing exceptional customer service and are delighted to hear that David has exceeded your expectations. We appreciate your business. Thank you for choosing us for your new car purchase and for recommending us to others.Please don't hesitate to reach out if there is anything additional we can do for you. We're looking forward to your next visit to collect your new car. Take care and have a great day.
Best wishes
Acorn Kia Macclesfield

Rated 5 out of 5 stars

The sales team were very friendly

The sales team were very friendly
Thank you David!

September 5, 2025
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Hello Stuart, we are pleased you enjoyed your visit to Acorn Kia Macclesfield. Thank you for taking the time to share your positive experience with our sales team. we strive to provide excellent customer service and it means a lot to us that you found David and our team to be friendly. We appreciate your business. Thank you for choosing us. Please don't hesitate to reach out to us if there is anything additional we can do for you. We look forward to serving you in the future. Take care and enjoy your new car. Have a great day.
Best wishes
Acorn Kia Macclesfield

Rated 5 out of 5 stars

Great service from initial call to book…

Great service from initial call to book MOT to picking the car up

First class

September 8, 2025
Unprompted review
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Hello Paul, Thank you for your review. We are thrilled to hear that you had a great experience with us, from booking your MOT to picking up your car. Providing first-class service is our top priority and we are glad we were able to meet your expectations. Please reach out if there is anything further we can do for you. We look forward to serving you again in the future. Take care and have a great day.
Best wishes
Acorn Kia Macclesfield

Rated 5 out of 5 stars

Great experience

Just picked up my new car from Acorn. All sorted really quickly and smoothly. David C was very helpful and made the whole experience a pleasure.

September 4, 2025
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Hello Angie, We are so pleased you enjoyed your visit to Acorn Kia Macclesfield. Thank you so much for the positive review. We are thrilled to hear that your experience at Acorn was quick and easy. Our team, especially David , strives to make every customer's experience a pleasant one. We appreciate your business. Thank you for choosing us. Please don't hesitate to reach out to us if there is anything additional we can do for you. We look forward to serving you in the future. Take care and enjoy your new car. Have a great day.
Best wishes
Acorn Kia Macclesfield

Rated 5 out of 5 stars

I was unable to bring in the car myself…

I was unable to bring in the car myself after I had a fall, but Lesley was very kind and understanding and arranged for the car to be collected and returned after service and MOT. Everyone has been extremely helpful and supportive with any queries I’ve had during a difficult year for me and their kindness is much appreciated

August 29, 2025
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Hi there, Thank you for taking the time to share your positive experience with us. We are so glad that our team was able to support you during a difficult time and make the process of getting your car serviced and MOT'd as stress-free as possible. We truly value your business and are always here to help. We look forward to serving you in the future. Take care and have a great day.
Best wishes
Acorn Kia Macclesfield

Rated 5 out of 5 stars

Very well organised

Very well organised. Kept me informed of progress

August 29, 2025
Unprompted review
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Hello Max, thank you for taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Kia Macclesfield

Rated 5 out of 5 stars

Another 5 star experience

Another 5 star experience. great helpful staff very satisfied thank you

August 28, 2025
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Hi there, Thank you for the 5-star review. We always strive to provide excellent customer service and are thrilled that you had a positive experience with our helpful staff. Your satisfaction is our top priority. We appreciate your support and hope to see you again soon. Take care and have a great day.
Best wishes
Acorn Kia Macclesfield

Rated 5 out of 5 stars

Efficient, helpful customer service

August 27, 2025
Unprompted review
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Hello Roger, thank you for taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Kia Macclesfield

Rated 5 out of 5 stars

Excellent as always

As always a welcoming, swift, efficient service provided. Thank you.

August 21, 2025
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

"Thank you for sharing your experience! It's always our pleasure to provide efficient and welcoming service. We appreciate your support!" #CustomerSatisfaction #EfficientService

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