I recently part-exchanged my car at Acorn Macclesfield and my experience couldn’t have gone any smoother. The car I fell in love with happened to be at another Acorn dealership and within 24 hou... See more
Company replied
Location
Switch locationThe Central Garage, Waters Green, SK11 6JS Macclesfield, Cheshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A big thank you to Chris, he made the buying process of our new car so easy. Very easy to talk to and he listened as to what we were looking for. Very thorough from start to finish and he explained th... See more
Company replied
The reception staff were really friendly and helpful.The car was serviced on time and quicker than the estimate.Only downside was that the cofee machine was not working as it had a notification that i... See more
Company replied
1st visit was unannounced to look at vehicles on lot. Approached by sales team member who was happy to open car for internal inspection. Katie was approachable professional and knowledgable. Made app... See more
Company replied
Company details
Written by the company
More than an Automotive group We are a trusted dealership network with a long history, providing all the advice and assistance you need if you’re looking for a new or used car. We are proud to be associated with the UK’s fastest-growing car marques, offering a great selection of models to view and drive from Kia, and MG including the New Kia Electric Range and New Electric Vans. We also represent the iconic Ford, Mitsubishi, Citroen & Suzuki brands as Approved Service & MOT Centres. Did you also know we have Leasing Hubs at Warrington, Macclesfield, Crewe, Burntwood, and St Helens, our Leasing Experts are always on hand for you if you would like to discuss any future Car or Van Leasing requirements, whether that is for a Business or Personal Lease we can look at all these for you. We also operate one of the Largest Kia Rental businesses in the country across all of our sites for all your Rental needs, be it business or personal. Why not contact us now and see how we can help with your motoring needs.
Contact info
The Central Garage, Waters Green, SK11 6JS, Macclesfield, Cheshire, United Kingdom
- 01625 422226
4.8
Excellent
654 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great dealership
Great dealership. Staff are friendly and helpful. Highly recommended.
October 18, 2025
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Hi Meghan, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acorn Kia Macclesfield. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out. We look forward to serving you in the future. Take care and have a fantastic day.
Best wishes
Acorn Kia Macclesfield
Lesley and the team resolved the…
Lesley and the team resolved the problem with my car quickly and professionally in a friendly manner. Appreciated. Also thanks to Danielle and Shaun. Cheers Bill
October 16, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Hello Bill. Thank you for taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Kia Macclesfield
From booking the service to collecting…
From booking the service to collecting the car afterwards all the staff were excellent and couldn’t be more helpful. Don’t ever change
October 2, 2025
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Thank you for your kind review. We are committed to providing exceptional service and we're thrilled to hear that our staff made your experience a positive one. Your satisfaction is our top priority and we will continue to strive for excellence. Thank you for choosing our business. We look forward to serving you in the future. Take care and have a great day.
Best wishes
Acorn Kia Macclesfield
Kia super service
Chris was very friendly and helpful. He searched for the car i wanted and was very knowledgeable. He made handover very smooth and even stayed behind to make sure I could pick the car up when I wanted. Thank you.
October 3, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Hello Roger, we are so pleased you enjoyed your visit to Acorn Kia Macclesfield. Thank you for taking the time to leave such a kind review. We are thrilled to hear that Chris provided exceptional service and made your car buying experience smooth and convenient. Our team is dedicated to making sure our customers are happy and satisfied with their purchase. Thank you for choosing us. We appreciate your business. Feel free to reach out to us if there is anything additional we can do for you. We look forward to serving you in the future. Take care and enjoy your new car Have a great day.
Best wishes
Acorn Kia Macclesfield
Purchased a nearly new car
Purchased a nearly new car. The vehicle was purchased stress free and delivered directly to my home address. No drama at all and great assistance from staff.
October 10, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Hello Matthew, thank you for taking the time to leave us his feedback. Thank you for choosing us for your car purchase. We are thrilled to hear that the process was stress-free and that our staff provided great assistance. Enjoy your new vehicle, and please don't hesitate to reach out for anything else you may need. We look forward to working with you in the future. Have a great day.
Best wishes
Acorn Kia Macclesfield
The sale of my car was managed by…Katie
The sale of my car was managed by Katie. She was approachable, knowledgeable and helpful throughout. No request was too much effort and she communicated well and went out of her way to ensure the sale went smoothly. Things were explained clearly and with good humour and the entire experience was a pleasure. Thank you Katie.
October 9, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Hi there, we are so pleased you enjoyed your visit to Acorn Kia Macclesfield. Thank you for sharing your positive experience with Katie . She is committed to providing exceptional service and making the process as seamless as possible for our customers.Thank you for choosing us. We appreciate your business. Feel free to reach out if there is anything additional we can do for you. We look forward to serving you in the future. Take care and enjoy your new car, Have a great day.
Best wishes
Acorn Kia Macclesfield
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Hello Neil, Thank you for taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Kia Macclesfield.
Friendly and professional reception…
Friendly and professional reception staff. Kept up to date with the progress of the service.
October 1, 2025
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Hello Chris, Thank you for your kind words. We are thrilled to hear that our reception staff provided a welcoming experience and kept you informed throughout your service. We appreciate your feedback and look forward to serving you again. Take care and have a great day
Best wishes
Acorn Kia Macclesfield
#customerlove #professionalism #welcomingstaff
Great service many thanks
October 2, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Hello Andy, Thank you so much for your kind words and support. We truly appreciate your business and are thrilled to hear that you had a great experience with our service. We look forward to serving you again in the future. Take care and have a great day.
Best wishes
Acorn Kia Macclesfield
The service rep told me the time to…
The service rep told me the time to bring the car in, how long it would take. I arrived back at the collection time to find the car ready, serviced, washed and cleaned at the due time. Well organised.
October 1, 2025
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Thank you so much for your review and choosing our services. We are thrilled to hear that everything went smoothly and efficiently during your visit. Our team takes great pride in providing excellent service and timely results. We appreciate your business and look forward to serving you again in the future!"
#HappyCustomer #EfficientService
Excellent service
Very efficient all work carried out quickly and texted when ready to collect the same day . Also car cleaned nicely . Thanks
October 1, 2025
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Thank you for your kind review! We're delighted to hear that our services exceeded your expectations with quick completion and a clean car. We appreciate your business and look forward to serving you again in the future. Drive safe!"
#HappyCustomers #EfficientServices
David was very friendly and…
David was very friendly and knowledgeable and he was very patient as I asked lots of questions. I came away feeling very satisfied with my experience
October 1, 2025
Reply from Acorn Motor Group - Acorn Kia Macclesfield
We're thrilled to hear that David provided friendly and knowledgeable service while answering all of your questions with patience. It's our goal to ensure our customers leave feeling satisfied after each interaction. Thank you for choosing our business! 🎉
Chris made my experience easy and…
Chris made my experience easy and enjoyable. His knowledge and ability to put me at ease was amazing.
September 30, 2025
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Thank you for your kind words! It brings us joy to hear that Chris was able to provide you with a stress-free and enjoyable experience. We strive to make our customers feel at ease and are thrilled to know we succeeded. See you again soon!
#HappyCustomers #SmoothSailing
The KIA sales experience
Choosing a car is often a daunting task but thanks to the valued assistance of Jenna and her in depth knowledge of vehicles the whole process was seamless!
I got a sensible valuation for my trade in and a realistic price for the Kia Sportage I chose!
The paperwork to safeguard all aspects of change of ownership can be complex but this was handled with patience and professionalism again by Jenna and would have no hesitation in returning in the future!
October 1, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Thank you for your kind words, we are so glad that you had a seamless experience with Jenna and our team. Our goal is always to provide excellent service and make the car-buying process as easy as possible. We appreciate your business, thank you for choosing us. Feel free to reach out to us if there is anything additional we can do for you. We look forward to serving you in the future. Take care and enjoy your new car. Have a great day.
Best wishes
Acorn Kia Macclesfield
Never thought I would buy a car online …
Never thought I would buy a car online - First time for everything . Found one I liked at Macclesfield branch - was still very wary . Jonathan (Smith) who i dealt with was so helpful and informative and made everything so simple . Always there to answer any questions I had . As for the car - it’s perfect . Thank you so much for all your help .
September 4, 2025
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Hello Carol, Thank you so much for your review. We are thrilled to have helped you purchase your perfect car online. Our team at the Macclesfield branch, especially Jonathan, is dedicated to making the process simple and answering any questions you may have. We appreciate your trust in us and appreciate your business. Feel free to reach out if there is anything additional we can do for you. We look forward to serving you again in the future. Take care and enjoy your new car. Have a great day.
Best wishes
Acorn Kia Macclesfield
Very patient and helpful salesman
Very patient and helpful salesman
September 26, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Hi there, we are pleased you enjoyed your visit to Acorn Kia Macclesfield. Thank you for your kind words. It's our top priority to provide the best customer service possible. We're glad to hear our salesman was able to assist you patiently and effectively. Thank you for choosing our business. Feel free to reach out if there is anything additional we can do for you. We're looking forward to your next visit with us to collect your new car. Take care and have a great day. Best wishes
Acorn Kia Macclesfield
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Hi there, Thank you for taking the time to leave us this feedback. We are thrilled to hear that you had a positive experience with our team. Our goal is always to provide excellent service and a friendly atmosphere. Thank you for choosing us. Please don't hesitate to reach out if there's anything additional we can do for you. We look forward to serving you in the future. Take care and have a great day. Best wishes
Acorn Kia Macclesfield
Just waiting for someone to get back to…
Just waiting for someone to get back to us with an appraisal on the car.
September 26, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Hello Mathew, thank you for taking the time to leave us this feedback. Our team is eager to provide you with a prompt and accurate appraisal for your car. We appreciate your patience and will be in touch soon with the details. We sincerely thank you for the positive review, and look forward to seeing you again soon. Take care and have a great day.
Best wishes
Acorn Kia Macclesfield
They always keep you updated when I…
They always keep you updated when I take my car for MoT and service. The work needed doing was explained well. Although I didn’t receive a detailed print out of the MoT checks
September 25, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Hello Wendy, Thank you for taking the time to share your positive experience with us. It's our top priority to keep our customers informed and ensure their satisfaction with our services. Thank you for bringing this to our attention. Thank you for trusting us with your car's MoT and service needs. We appreciate your business. We look forward to serving you in the future. Take care and have a great day. Best wishes
Acorn Kia Macclesfield
Free Recall on KIA EV6
I was invited to bring my EV for a recall to upgrade software.
I was dealt with promptly and offered coffee. I was informed a couple of hours later that my car was ready and that KIA had carried ta free safety check and provided a video of the findings. (All OK)
On driving my car away I noticed that my car had been washed and valeted.
Thank you and well done KIA.
September 20, 2025
Reply from Acorn Motor Group - Acorn Kia Macclesfield
Hello Edward, We are thrilled to hear you had a positive experience with our team during your visit for the recall. Our customers' safety and satisfaction are our top priorities, and we're glad to know we exceeded your expectations. We appreciate your business. Thank you for choosing KIA. Feel free to reach out to us if there is anything additional we can do for you . We look forward to serving you in the future. Take care and have a great day.
Best wishes
Acorn Kia Macclesfield
#customerfirst
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.