Acorn Motor Group - Acorn Kia Macclesfield Reviews 

654
TrustScore 5 out of 5

4.8

The Central Garage, Waters Green, SK11 6JS Macclesfield, Cheshire, GB


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Rated 5 out of 5 stars

I recently part-exchanged my car at Acorn Macclesfield and my experience couldn’t have gone any smoother. The car I fell in love with happened to be at another Acorn dealership and within 24 hou... See more

Company replied

Rated 5 out of 5 stars

A big thank you to Chris, he made the buying process of our new car so easy. Very easy to talk to and he listened as to what we were looking for. Very thorough from start to finish and he explained th... See more

Company replied

Rated 4 out of 5 stars

The reception staff were really friendly and helpful.The car was serviced on time and quicker than the estimate.Only downside was that the cofee machine was not working as it had a notification that i... See more

Company replied

Rated 5 out of 5 stars

1st visit was unannounced to look at vehicles on lot. Approached by sales team member who was happy to open car for internal inspection. Katie was approachable professional and knowledgable. Made app... See more

Company replied


Company details

  1. Kia Dealer
  2. Car Dealer
  3. Car Leasing Service
  4. Motor Vehicle Dealer
  5. Used Car Dealer

Written by the company

More than an Automotive group We are a trusted dealership network with a long history, providing all the advice and assistance you need if you’re looking for a new or used car. We are proud to be associated with the UK’s fastest-growing car marques, offering a great selection of models to view and drive from Kia, and MG including the New Kia Electric Range and New Electric Vans. We also represent the iconic Ford, Mitsubishi, Citroen & Suzuki brands as Approved Service & MOT Centres. Did you also know we have Leasing Hubs at Warrington, Macclesfield, Crewe, Burntwood, and St Helens, our Leasing Experts are always on hand for you if you would like to discuss any future Car or Van Leasing requirements, whether that is for a Business or Personal Lease we can look at all these for you. We also operate one of the Largest Kia Rental businesses in the country across all of our sites for all your Rental needs, be it business or personal. Why not contact us now and see how we can help with your motoring needs.


Contact info

  • The Central Garage, Waters Green, SK11 6JS, Macclesfield, Cheshire, United Kingdom

  • 01625 422226

4.8

Excellent

TrustScore 5 out of 5

654 reviews

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1-star

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4.8

All reviews

(654)

687 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience.

Friendly, helpful, and knowledgeable staff. Great selection of vehicles.

December 5, 2025
Unprompted review
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Thank you so much for your fantastic review, Steven. We are delighted to hear that you found our staff friendly, helpful, and knowledgeable, and that you enjoyed our great selection of vehicles. Your trust in us means a lot. Feel free to reach out if there is anything additional we can do for you. We look forward to serving you in the future. Take care and enjoy your new car. Happy driving 🚗 Have a fantastic day.

Rated 5 out of 5 stars

From walking in to leaving with a new…

From walking in to leaving with a new car the experience and professional support was very valuable.
Dave Cunningham was very helpful and made sure I got what I wanted.

December 4, 2025
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Thank you so much for your fantastic review, Ashley. We are delighted to hear that your experience was valuable and that Dave provided you with the trustworthy support you needed to find the perfect car. We truly appreciate your trust in our reliable service. Feel free to reach out to us if there is anything additional we can do for you. We look forward to serving you in the future. Take care and enjoy your new car. Happy driving 🚗 Have a fantastic day.

Rated 5 out of 5 stars

Purchase of a vehicle

First class service above and beyond

December 4, 2025
Unprompted review
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Thank you so much for your wonderful feedback, Dave . We are delighted to hear that you received first class service and that our team provided trustworthy support that went above and beyond your expectations. Your kind words motivate us to maintain our commitment to quality. We appreciate your business. Feel free to reach out if there is anything additional we can do for you. We look forward to your next visit with us. Take care and happy driving 🚗 Have a fantastic day.

Rated 5 out of 5 stars

Great experience ,dealt with Jenna

The last time we bought a new Kia through a dealership the experience was awful, the salesman was pushy and we were not kept up to date with anything. Our experience this time with Jenna was completely different, she listened to what we wanted and was attentive to our needs and went out of her way to get us the best deal,thank you.

December 3, 2025
Unprompted review
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Thank you for your wonderful feedback, Mary. We are thrilled to hear that Jenna provided you with the attentive service you deserved and truly listened to your needs, ensuring you received the best deal. Your trust in us is invaluable, We appreciate your business. Feel free to reach out to us if there is anything additional we can do for you. We're looking forward to your next visit with us to collect your new car. Take care and have a fantastic day.

Rated 4 out of 5 stars

Fantastic team

Fantastic team, Simon is an excellent mechanic and Steve in parts was brilliant. Had service and MOT done. Had wipers changed and the only reason slightly marked down is that my wipers needed adjusting as they were not clearing the screen. Will be going back for my MOT advisories.

November 29, 2025
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Thank you so much for your kind words Louisa . We are delighted to hear that our fantastic team, especially Simon and Steve, provided you with trustworthy service. We sincerely apologise for the wiper adjustment issue and appreciate your feedback as it helps us enhance our quality and reliability. We look forward to welcoming you back for your MOT advisories. Take care and have a fantastic day.

Rated 5 out of 5 stars

Professional and friendly service

Professional and friendly service, have used Acorn for my last 3 car services and MOT

December 1, 2025
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Thank you so much for your wonderful review, Dee. We're delighted to hear that you value our professional and friendly service during your last three car services and MOT. Your trust in our honesty and reliability truly inspires us, and we can't wait to support you again soon. Take care and have a fantastic day.

Rated 5 out of 5 stars

Great service

November 20, 2025
Unprompted review
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Reply from Acorn Motor Group - Acorn Kia Macclesfield

Thank you so much for your fantastic review, CT. We are delighted to hear that you experienced great service, as honesty and reliability are at the heart of what we do. We can't wait to welcome you back soon for more quality support and service. Take care and have a fantastic day.

Rated 5 out of 5 stars

I was Greeted with politeness and…

I was Greeted with politeness and professionalism From Sales Team Katie. She Then Let me Have 2 Test Drives in 2 Vehicles! Which I thought was Very Kind & Trustworthy! Katie Then Made me A Lovely Coffee. While she Explained To me What Deal Could Be made? I Then Decided To purchase The Kia Xceed ( Demonstrater) which I will be Collecting very Soon . Many Thanks Again.Kind regards David…

November 23, 2025
Unprompted review
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Thank you so much for your fantastic review, David. We are delighted to hear about your positive experience with Katie and her trustworthy service, especially the lovely coffee and the two test drives. We can't wait to welcome you back soon to collect your Kia Xceed and continue providing you with the quality support you deserve. Have a wonderful day!

Rated 5 out of 5 stars

New car handover

New car handover.
I was met by the salesman on time he could not have been more helpful ,he took time to go through all the information I asked for. A very nice experience 👌

November 25, 2025
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Thank you for your fantastic review G. Garside. We are delighted to hear that your new car handover was a very nice experience and that our salesman provided you with the support and information you needed. Your feedback is invaluable to us as we continue to uphold our commitment to honesty and reliable service, so please feel free to reach out if there's anything more we can do for you.We can't wait to see you again, have a great day.

Rated 5 out of 5 stars

Chris is a pleasure to do business with…

Chris is a pleasure to do business with - I was up front that I would not be signing on the dotted line that day when I first enquired about the vehicle and took it for a test drive. He was very patient and listened to my thoughts and needs. He was not pushy at all, but showed an interest in my needs and wishes for a car. He was very respectful of the fact I wished to try out a competitor model before deciding which car, if either, I’d go for. When I did come back to him he arranged a second test drive for me and then worked with his sales manager to reach a deal we both could accept. Since purchasing the vehicle he has quickly responded to the couple of queries I’ve had about the car. A pleasure to do business with!

November 20, 2025
Unprompted review
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Thank you so much for your fantastic review iBandit. We are delighted to hear that Chris provided you with honest and reliable service while truly listening to your needs during the car buying process. Your satisfaction is our top priority and we look forward to supporting you with quality service in the future. Thanks again for taking the time to leave us this information about your recent visit. Take care!

Rated 5 out of 5 stars

Very good experience buying a second…

Very good experience buying a second hand EV here - lots of helpful advice and un pressured sale. There was a range of vehicles in stock which was helpful as we weren’t quite sure about what year/trim we wanted. Highly recommend

November 15, 2025
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Thank you so much for your fantastic review, Carol. We're delighted to hear you had a very good experience buying a second hand EV with our trustworthy team, and that our helpful advice and un-pressured service made a difference. Your recommendation truly means a lot to us, and we look forward to providing you with quality support again in the future. Thank you, and have a fantastic day!

Rated 5 out of 5 stars

great service flexible good environment…

great service flexible good environment to wait while vehicle was serviced. Hassel free

November 15, 2025
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Thank you so much for your fantastic review. We're delighted to hear you experienced great service in a flexible and hassle-free environment while your vehicle was serviced. Your feedback inspires our team to maintain our commitment to customer focused support, and we look forward to welcoming you back soon. Take care and have a fantastic day.
Best wishes
Acorn Kia Macclesfield

Rated 4 out of 5 stars

Kept to quote, helped with parking up.

Kept to the estimate and helped me to park

October 29, 2025
Unprompted review
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Hi there, thank you for taking the time to leave us this feedback. Eliz., we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acorn Kia Macclesfield. Our team at the reception desk works hard to provide exceptional service to all of our customers. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Kia Macclesfield

Rated 5 out of 5 stars

Great friendly service

Friendly staff

November 8, 2025
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Thank you for your fantastic feedback, Kieran. We're thrilled to hear that you found our staff friendly, as we strive for customer-centric service built on honesty and reliability. We can't wait to welcome you back soon for another exceptional experience. Take care and have a fantastic day.
Best wishes
Acorn Kia Macclesfield

Rated 5 out of 5 stars

Arrived at the Acorn motor group with a…

Arrived at the Acorn motor group with a jammed seat belt . I couldn’t drive as it would have been both illegal and unsafe The receptionist was extremely helpful and realising my predicament arranged for the mechanics to address the situation.
Within an hour the team had removed my seat , fixed and sorted the seat belt -and checked it was safe
I had not realised the complexity behind the base of the seatbelt , it was complicated as controlled the air bag
However having been offered a lovely coffee the team sorted the problem and I was on my way .
Grateful thanks to the whole team .

November 3, 2025
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Hello Barbara, thank you for taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day
Best wishes
Acorn Kia Macclesfield

Rated 5 out of 5 stars

A pleasure to deal with

A pleasure to deal with, very proffesional and helpful.

November 7, 2025
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Hi there, thank you for taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Kia Macclesfield

Rated 5 out of 5 stars

Service Acorn Kia Macclesfield

Excellent experience.Receptionist was very helpful.Got a safety video of the tyres and suspension.I got a text when the car was ready.First time having a service with them.Highly recommended.

October 31, 2025
Unprompted review
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Hello David, thank you for taking the time to leave us this feedback. We strive for 100% satisfaction, and it is great to see you had such a positive experience at Acorn Kia Macclesfield. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Kia Macclesfield

Rated 5 out of 5 stars

Very efficient and friendly service

Very efficient and friendly service. Lovely staff and really helpful

October 27, 2025
Unprompted review
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Hello Margaret, thank you for your feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Kia Macclesfield

Rated 5 out of 5 stars

A Good Experience at Acorn Macclesfield

Just had a great experience buying a new Kia at Acorn Macclesfield. All the staff we met were very friendly and informative, the coffee was lovely, and Katie took us through the whole process seamlessly, making sure that we were kept up to date with the progress of our order and when it arrived making sure every thing was in place for the handover and helped us set up the car before we drove off. We highly recommend Acorn Macclesfield and the excellent Kia EV3.

October 16, 2025
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Hello Richard, Thank you for taking the time to leave us this feedback. We are pleased you enjoyed your visit to Acorn Kia Macclesfield. We are thrilled to hear that you found Katie and our team welcoming and professional during your visit . Your positive feedback is greatly appreciated and motivates us to continue providing excellent service to all our customers. We appreciate your business. Feel free to reach out to us if there is anything additional we can do for you. We look forward to serving you in the future. Take care and enjoy your new car. Have a great day
Best wishes
Acorn Kia Macclesfield

Rated 5 out of 5 stars

Amazing…

They picked my car up from my home address and were very caring especially Lesley Tute who arranged my car at a different date as my husband had passed away, Lesley was very helpful and caring. The service is always top notch and I can’t thank the team enough.

October 18, 2025
Acorn Motor Group - Acorn Kia Macclesfield logo

Reply from Acorn Motor Group - Acorn Kia Macclesfield

Hello Pauline, Thank you for taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care.
Acorn Kia Macclesfield

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