When I called to enquire about a car Julie answered and she was fantastic from start to finish. Helpful, quick to respond but definitely not pushy or pressuring me to by. She was why I bought from St... See more
Company replied
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We booked the car in to fix a potential steering issue on our Sportage. We booked in as early as possible, we weren't too bothered as the steering seemed to be working fine. Staff were friendly and... See more
Company replied
Great sales service provided by Jack at Acorn Kia St.Helens. Jack showed real professionalism & made the whole sales process comfortable for me whilst purchasing a new car. Overall very happy with how... See more
Company replied
First time visiting Acorn Kia St Helens, had a great experience, no pressure sales felt at ease looking through showrooms. Our sales representative, Gary, was extremely helpful, answered all our quest... See more
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Company details
Written by the company
More than an Automotive group We are a trusted dealership network with a long history, providing all the advice and assistance you need if you’re looking for a new or used car. We are proud to be associated with the UK’s fastest-growing car marques, offering a great selection of models to view and drive from Kia, and MG including the New Kia Electric Range and New Electric Vans. We also represent the iconic Ford, Mitsubishi, Citroen & Suzuki brands as Approved Service & MOT Centres. Did you also know we have Leasing Hubs at Warrington, Macclesfield, Crewe, Burntwood, and St Helens, our Leasing Experts are always on hand for you if you would like to discuss any future Car or Van Leasing requirements, whether that is for a Business or Personal Lease we can look at all these for you. We also operate one of the Largest Kia Rental businesses in the country across all of our sites for all your Rental needs, be it business or personal. Why not contact us now and see how we can help with your motoring needs.
Contact info
Jackson Street, WA9 1AW, St Helens, England, United Kingdom
- 01744411777
4.5
Excellent
253 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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A good deal done over the phone.
January 30, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello Mike , we appreciate you taking the time to leave us this feedback. we are so pleased you enjoyed your visit to Acorn Kia St Helens. thank you for your kind review; we are happy to pass along your comments to the team. we strive for 100% satisfaction, and it is great to see you had such a positive experience. Please don't hesitate to reach out if there's anything additional we can do for you. We do hope we can be of assistance in the future. Take care and have a great day.
Best wishes
Acorn Kia St Helens
Polite
Polite, friendly, knowledgeable staff, especially Julie Pilling who has been brilliant.
January 21, 2025
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello Stephen , we are so pleased you enjoyed your visit to Acorn Kia St Helens! Thank you for taking the time to leave a review for us at Acorn Kia St Helens. We're happy we could meet your expectations. We strive for 100% satisfaction, and it is great to see you had such a positive experience. Feel free to reach out to us if you need anything. We're looking forward to your next visit with us. Take care and have a great day.
Best wishes
Acorn Kia St Helens
The lady on reception was very helpful…
The lady on reception was very helpful and informative regarding my request .
January 21, 2025
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello Patricia , we appreciate you taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Have a great day.
Best wishes
Acorn Kia St Helens
Friendly
Friendly, professional..no hassle , kept me informed all the way through the service process, loved the idea of them sending me a video of them working on my car ,very cool idea .
January 22, 2025
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello , we appreciate you taking the time to leave us this feedback. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Acorn Kia St Helens! We hope to be of service to you again in the future. Take care and have a great d ay.
Best wishes,
Acorn Kia St Helens
Very helpful staff
Very helpful staff sorted out my request for a part and booked me in for its fitting. In the event the fitting took longer than expected so they provided a loan car fr me to use. Service with a smile.
January 14, 2025
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello Bob, , we appreciate you taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Kia St Helens
Had my Kia Sportage in to Acorn Kia St…
Had my Kia Sportage in to Acorn Kia St Helens for its 3rd annual service and 1st MOT last week. From the initial on-line booking to the handover once the job was completed the whole experience was efficiently and professionally handled. Thank you.
January 10, 2025
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello John , we appreciate you taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything . We hope to be of service to you again in the future. Have a great day.
Best wishes
Acorn Kia St Helens
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello Andrew , we are so pleased you enjoyed your visit to Acorn Kia St Helens! we appreciate you taking the time to leave us this feedback. , thanks for your praise and kind comments about our team. we strive for 100% satisfaction, and it is great to see you had such a positive experience. If you have any further questions, please give us a call. We're always happy to help! We're looking forward to your next visit with us! Take care and have a great day.
Best wishes
Acorn Kia St Helens
Fantastic customer service.
Fantastic customer service a very quick turnaround for our mobility cars first service the staff at Acorn Kia St Helens were very friendly and helpful which made the whole process run very smoothly.
January 9, 2025
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello Richard , we appreciate you taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Have a great day.
Best wishes
Acorn Kia St Helens
Wasn't kept up to date on progress of…
Wasn't kept up to date on progress of the service. Was told the vehicle was valeted and it wasn't. Customer service wasn't the best. Those little things matter.
January 9, 2025
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello Damian , thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. I believe a member of our Aftersales team has been in contact with your regarding this issue. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Julie was great helping us choose our…
Julie was great helping us choose our new Niro,, Thanks for everything
January 4, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello Anthony , thank you for taking the time to leave a review for us at Acorn Kia St Helens. We're happy we could meet your expectations! we're happy you found our staff to be so supportive during your experience . If you have any further questions, please give us a call. We're always happy to help. We're looking forward to your next visit with us. Take care and have a great day.
Best wishes
Acorn Kia St Helens
Amazing service
Amazing service. Julie was extremely helpful throughout process. Set up Kia Connect and phone in car which was not done by original dealership where we bought last car. Much appreciated.
January 6, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello Kay , we are so pleased you enjoyed your visit to Acorn Kia St Helens! thank you for taking the time to leave a review for us. We're happy we could meet your expectations! thanks for your praise and kind comments about our team. we strive for 100% satisfaction, and it is great to see you h ad such a positive experience. Please don't hesitate to reach out if there's anything additional we can do for you. We do hope we can be of assistance in the future. Take care and have a wonderful day.
Best wishes
Acorn Kia St Helens
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello Jay, we appreciate you taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Have a great day.
Best wishes
Acorn Kia St Helens
Relaxing car purchase
Bought a 2nd hand Nero from Mike at Acorn. We turned up late one evening to look at the cars. Mike was very helpful moving around the cars in the showroom so we could have a good look and compare the cars. It was nice and relaxed and he just let us look at the cars in our own time. There were no pushy sales which was refreshing. Mike was very helpful, explaining how to use the Niro. I was a little apprehensive about driving a newer car, but the few trips I've had in the car around town so far have been very pleasant.
January 3, 2025
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello Saz, we are so pleased you enjoyed your visit to Acorn Kia St Helens! we appreciate you taking the time to leave us this feedback. thank you for taking the time to leave a review for us. We're happy we could meet your expectations! thanks for your praise and kind comments about our team. we strive for 100% satisfaction, and it is great to see you had such a positive experience. Please don't hesitate to reach out if there's anything additional we can do for you. We do hope we can be of assistance in the future. Take care and have a great day.
Best wishes
Acorn Kia St Helens
The Kia to great success
Always had good customer care , hence over the years from when you were based at Chaple house St Helens I have bought at least 9 or 10 cars . All of which have been my last 16 years or so .
December 17, 2024
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello Andrew , thank you for taking the time to leave a review for us at Acorn Kia St Helens. We're happy we could meet your expectations! ; we are happy to pass along your comments to the team . Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We look forward to your next visit! Take care!
Friendly staff and car was returned…
Friendly staff and car was returned looking great
December 20, 2024
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello Mark, thank you for taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Have a great day.
Reply from Acorn Motor Group - Acorn Kia St Helens
Hi Michelle, thank you for taking the time to leave a review for us at Acorn Kia St Helens. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Acorn Kia St Helens! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The staff were brilliant and our car…
The staff were brilliant and our car was ready very quickly
December 17, 2024
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello Norma, thank you for taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Have a great day.
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello Anne , we appreciate you taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Have a great day.
Best wishes
Acorn Kia St Helens
Low stress, High service
Julie was fab, I never felt pressured and I felt very looked after. With it being my first car purchase I was nervous and she made me felt right at home.
Driving me over to the post office to sort out the tax was a lovely thing to do for me and is just one example of her looking after me
December 9, 2024
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello Chris, reviews like this give us motivation and help us ensure we provide high-quality care. we are so pleased you enjoyed your visit to Acorn Kia St Helens. thanks for your praise and kind comments about our team. Our team works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. If you have any further questions, please give us a call. We're always happy to help! We do hope we can be of assistance in the future. Take care and have a great day.
Best wishes
Acorn Kia St Helens
My car was in for it's 2nd service
My car was in for it's 2nd service. Booking in and dropping off/picking up was all fine. However, the tyre pressure monitor was on when I dropped it off. It had been on a couple of days and I had put air in the tyres and advised the monitor was still visible. When I picked the car up the monitor icon had disappeared but reappeared the following day. It appeared the front drivers side was the culprit and upon checking the tyre there was a large, at least 1cm across, hexagonal headed nail in the middle of the tyre.
It cost £25 to be repaired but was peaved to say the least that this had been missed during a full service!
November 27, 2024
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We always strive to provide top quality service to every guest and are disappointed to hear that your experience here at Acorn Kia St Helens had some points which you have raised. We take all our customers feedback very seriously, and your comments have been passed onto our management team. Please reach out to us at 01744 411777 when you can so we can address this situation directly. Thank you and have a great day.
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