We booked the car in to fix a potential steering issue on our Sportage. We booked in as early as possible, we weren't too bothered as the steering seemed to be working fine. Staff were friendly and... See more
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See what reviewers are saying
Great sales service provided by Jack at Acorn Kia St.Helens. Jack showed real professionalism & made the whole sales process comfortable for me whilst purchasing a new car. Overall very happy with how... See more
Company replied
First time visiting Acorn Kia St Helens, had a great experience, no pressure sales felt at ease looking through showrooms. Our sales representative, Gary, was extremely helpful, answered all our quest... See more
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Forget your nightmares about car salesmen. They do still exist (I've met them!) but not at Acorn Kia St Helens. We've been looked after by the very friendly and personable Luke Hughes who has answere... See more
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Company details
Written by the company
More than an Automotive group We are a trusted dealership network with a long history, providing all the advice and assistance you need if you’re looking for a new or used car. We are proud to be associated with the UK’s fastest-growing car marques, offering a great selection of models to view and drive from Kia, and MG including the New Kia Electric Range and New Electric Vans. We also represent the iconic Ford, Mitsubishi, Citroen & Suzuki brands as Approved Service & MOT Centres. Did you also know we have Leasing Hubs at Warrington, Macclesfield, Crewe, Burntwood, and St Helens, our Leasing Experts are always on hand for you if you would like to discuss any future Car or Van Leasing requirements, whether that is for a Business or Personal Lease we can look at all these for you. We also operate one of the Largest Kia Rental businesses in the country across all of our sites for all your Rental needs, be it business or personal. Why not contact us now and see how we can help with your motoring needs.
Contact info
Jackson Street, WA9 1AW, St Helens, England, United Kingdom
- 01744411777
4.5
Excellent
251 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Acorn Motor Group - Acorn Kia St Helens
Thank you for your kind words, Stuart. We are delighted to hear that our friendly staff made your experience enjoyable. Our commitment to providing excellent customer service in a pressure-free environment is at the heart of what we do. We believe that honesty and reliability are essential for a smooth and transparent car-buying experience. Your satisfaction is our top priority, and we are here to support you throughout your ownership journey with our dedicated aftercare. If you ever need assistance, please feel free to reach out to us. Take care and enjoy your new car. Happy driving. Have a great day.
Rude state in the service department
Rude state in the service department! Don’t buy Kia trust me you’ll understand when you are welcomed by the arrogant staff! Never heard so much nonsense in my life! Layers beyond layers.
August 13, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Hi Jonny, I sincerely apologise for your experience with our service department. We strive to deliver excellent customer service through our knowledgeable and friendly staff, and it’s clear we did not meet those standards in your case. Your feedback is crucial to us, and we are dedicated to improving our service to ensure a pressure-free environment for all our customers. Please contact us directly at customercare@acorn-group.co.uk so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention.
Spent over £80k buying a…
Spent over £80k buying a top-of-the-range EV9 - months later it's falling apart. Sold to me by Jack who said, 'any problems just whatsapp me' and he's been ignoring me for months. Parts falling off the bottom, sunroof broken, won't book me in for scratch repair despite paying insurance for it, won't acknowledge complaint, they messed up the doors, sent someone to fix it who then made it worse and burnt the carpet. AVOID AT ALL COSTS they sell great, but they treat you like S**T afterwards.
August 2, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
I sincerely apologise for your experience and appreciate your feedback. At our dealership, we pride ourselves on providing reliable and quality customer service, and it seems we did not meet those standards this time. Our friendly staff are dedicated to creating a pressure-free environment and ensuring your satisfaction. I would welcome the chance to address your concerns directly. Please reach out to us at customercare@acorn-group.co.uk so we can work towards a resolution and enhance your experience with us. Thank you for bringing this to our attention.
Great sales service
Great sales service provided by Jack at Acorn Kia St.Helens. Jack showed real professionalism & made the whole sales process comfortable for me whilst purchasing a new car. Overall very happy with how it went & would recommend to others. Thanks
July 26, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Thank you, Darren, for your fantastic feedback. We're delighted to hear that Jack provided you with excellent customer service and created a pressure-free environment during your car-buying experience. Our team is committed to delivering a smooth and transparent process, and it's wonderful to know we met your expectations. Your recommendation means a lot to us, and we look forward to supporting you throughout your ownership journey with our reliable aftercare. If you have any questions or need assistance in the future, please don't hesitate to reach out. Take care and enjoy your new car. Happy driving . Have a great day.
Very helpfull staff with any issues i…
Very helpfull staff with any issues i might of had. Very accomodating to my specific needs every time ive been into KIA Acorn . St.helens. dealership. 10 out of 10 5 stars from me.
July 24, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Thank you, Paul, for your fantastic feedback. We're delighted to hear that our friendly staff were able to accommodate your needs and provide you with excellent customer service. Your satisfaction is our top priority, and it's wonderful to know we could create a pressure-free experience for you at KIA Acorn in St. Helens. We truly value your trust in us and are committed to supporting you throughout your ownership journey with reliable aftercare. If you ever need anything, please don't hesitate to reach out, Take care and have a great day.
Mike O'Crowley was an absolute…
Mike O'Crowley was an absolute professional and answered all my oddball questions and was extremely helpful and courteous. When for reasons beyond my control we were unable to make a purchase he remained attentive and courteous. I would have no hesitation recommending Mike and Acorn based on my personal experience.
July 15, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Thank you, Kevin, for your wonderful feedback! We're thrilled to hear that Mike provided you with such excellent customer service and was able to address all your questions with professionalism and courtesy. At Acorn, we pride ourselves on our knowledgeable and friendly staff, ensuring a pressure-free experience for our customers. Your recommendation means a lot to us, and we look forward to supporting you in the future, whether it's for aftercare or any other needs. We appreciate your trust in us and are here to help whenever you're ready! Take car and have a great day.
We booked the car in to fix a potential steering fault
We booked the car in to fix a potential steering issue on our Sportage. We booked in as early as possible, we weren't too bothered as the steering seemed to be working fine. Staff were friendly and helpful when we arrived.
Took all day to perform an update to software to fix a steering fault thrown up by the app even though the steering seemd to work fine but never mind the problem has gone away.
Its just a pity that nobody could explain exactly what is the difference between the settings Auto and HEV on our plug in hybrid Sportage
July 7, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Hi Mazo, thank you for sharing your experience with us. We're delighted to hear that our friendly staff were able to assist you during your visit. We appreciate your patience as we resolved the steering issue with a software update. Your satisfaction is our priority, and we are committed to providing reliable aftercare and support throughout your ownership journey. If you have any further questions or need assistance, please feel free to reach out to us. Take care and have a great day.
Mike was great
Mike was great , friendly made u feel relaxed with no pressure to buy.
June 30, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Thank you for your wonderful feedback, Gillian. We're thrilled to hear that Mike made your experience friendly and pressure-free. Our team is dedicated to providing a smooth and transparent car-buying journey, and your satisfaction is our top priority. We truly appreciate your trust in us as a reliable dealership. If you need any further assistance or aftercare, please don't hesitate to reach out. We're here to support you throughout your ownership journey with honesty and care. We're looking forward to your next visit with us to collect your new car. Take care and have a great day.
Only buy if you live locally
Bought a car 10 days ago, already had so many issues with it. Given two sets of keys, only one of them works, car battery needs replacing too. Would be £300+ worth of work to get it done locally.
Acorn Kia St Helens have replaced the battery and attempted to fix the keys free of charge which I appreciate.
But I would still caution anyone buying from them if you don’t live locally. I really regret agreeing to buy a car that was 50km away from where I live given how many issues I need to go back to the dealership to sort.
June 20, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Hi Valerie, I sincerely apologise for the challenges you've faced with your car. We strive for reliability and excellent customer service, and it's disheartening to hear we haven't met those standards in your case. I completely understand how frustrating it is to wait for a response, and I assure you that we are dedicated to resolving this matter swiftly. I believe the team have now been in contact and have booked your vehicle in for Thursday. Your feedback is invaluable, and we appreciate your patience as we enhance our aftercare. Thank you for bringing this to our attention.
PCP …
I tried to to do a give car back he the short answer is yes you can. Went off to see someone came back and said the difference of what you owe and the value of the car is about £5000.
I went home and the other day saw in news that the niro EV I'll or has been discontinued what does that mean to me on a PCP were the valve of car will deprecated quicker..
June 1, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Hi Cecil, thank you for your review. We're glad to hear you found our process straightforward. We understand your concerns about the value of the Niro EV and how it may affect your PCP agreement. Our friendly staff are here to help you navigate any changes and ensure you have a smooth experience. Your satisfaction is our priority, and we appreciate your trust in us. We have passed your comments on to a member of the team who will contact you. Hope you have a good day.
Useless
I booked a service and MOT, but two days later they sent an email telling me that it had been cancelled. No apology, no explanation, no offer of an alternative date. It seems that they don't want my money.
June 3, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Dear Alan, I sincerely apologise for the cancellation of your service and MOT. This experience does not reflect our commitment to quality customer service, and I appreciate you bringing it to our attention. We value your trust and want to make this right for you. Please reach out to us directly on 01744 411777 so we can discuss alternative dates and ensure a smooth experience. Alternatively e mail customercare@acorn-group.co.uk Your satisfaction is our priority, and our friendly staff is here to help. Thank you for bringing this to our attention.
Xceed Service
Xceed in for third year service today great to see the video walk through underneath the car and talking through the experience excellent customer care from Brad and Susi - husband said the free coffee was nice also and on time a bonus well done Acorn Motors
June 1, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Thank you, Tracy, for your fantastic review. We are delighted to hear that you had such a positive experience with our team, particularly with Brad and Susi. It's wonderful to know that the video walk through and our commitment to customer care made a lasting impression. We strive to provide reliable and pressure-free service, so we're pleased you enjoyed the complimentary coffee and timely assistance. Your satisfaction is incredibly important to us, and we look forward to supporting you throughout your ownership journey. Take care and have a wonderful day.
A straight forward speedy process with…
A straight forward speedy process with competent professional staff and good customer service
May 26, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Thank you, David, for your fantastic feedback. We're delighted to know that you experienced a straightforward and speedy process with our knowledgeable and friendly staff. Our commitment to providing excellent customer service ensures a smooth and pressure-free car-buying experience. We truly value your trust and are here to support you throughout your ownership journey with reliable aftercare. If you have any questions or need assistance, please feel free to reach out. Your satisfaction is our priority. Take care and have a great day.
Good Service-but no response for detailed bill.
2 year Service on my Kia Sportage all carried out ok.,car collected and returned promptly-----but have now sent 2 e-mails,requesting a detailed invoice of work carried out,as I haven't yet received an invoice?
All ok. now---invoice just received via e-mail-thank you.
May 21, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Thank you for your feedback, Derek. We're delighted to know that your service was completed smoothly and that your car was collected and returned promptly. We sincerely apologise for the delay in sending your invoice and appreciate your patience during this time. Our friendly staff is dedicated to providing reliable aftercare and excellent customer service, so if you need any further assistance, please don't hesitate to reach out. Take care and have a great day.
Great customer care
Thanks to Vicki we had an easy transition from our old car to our new EV3. We were given information in a relax way and without jargon.Vicki made sure we understood all the contract details and there was no pressure.
Would happily recommend Acorn KIA dealership to family and friends.
May 21, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Thank you, Rita, for your fantastic review. We're thrilled to hear that Vicki provided you with such helpful and friendly service. Our knowledgeable staff takes pride in creating a pressure-free environment, ensuring a smooth and transparent car-buying experience. Your satisfaction is our priority, and we truly appreciate your trust in us. Should you need any assistance in the future, please feel free to reach out. We are here to support you throughout your ownership journey with our strong commitment to aftercare. Enjoy your new car. Take care and have a great day.
Viki at Kia was fantastic and really…
Viki at Kia was fantastic and really really helpful
May 8, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Thank you, Gareth, for your fantastic review! We're delighted to hear that Vicki provided you with the excellent customer service we strive for. Our friendly staff are dedicated to ensuring a pressure-free and enjoyable experience for all our customers. Your satisfaction is our top priority, and we truly appreciate your trust in us. If you ever need assistance or have any questions, please feel free to reach out. Enjoy your new car and know that we're here to support you throughout your ownership journey!
Excellent service from Acorn took no…new car
Excellent service from Acorn took no more than twenty minutes to sort out my car, I would recommend them very highly.
April 30, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Thank you, Jeffrey, for your fantastic feedback. We're delighted to hear that our Kia team at St Helens made such a positive impression during your service. Our friendly staff is committed to providing reliable customer service and ensuring a smooth experience for all our valued customers. Your satisfaction is our top priority, and we truly appreciate your trust in us. Should you need any assistance in the future, please feel free to reach out. Take care and have a great day.
No pressure sales reps
No pressure sales reps. Able to wander around looking at cars. When we chose one the rep Mike gave us all the information. The left us while we decided on the next step. Staff very helpful and pleasant. Bought the Kia Sportage.
April 15, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Thank you, Margaret, for your fantastic feedback. We're delighted to hear that your experience was excellent from the moment you arrived. Our friendly staff are dedicated to providing reliable customer service and going above and beyond for your satisfaction. We pride ourselves on creating a pressure-free environment and ensuring strong aftercare throughout your ownership journey. If you need any further assistance, please feel free to reach out. We truly appreciate your trust in us. Take care and enjoy your new car. Happy driving. Have a wonderful day.
How friendly the staff at kia and…
Choosing our new car
How friendly the staff were at kia and no pressure we went to choose our mobility car. It was mad simple and easy by Vicki who explained everything about the kia ev3 and the difference in the models with that so we had a really good understanding of which car to go for also she informed us of which Advanced paymebt was for each which made making the decision which version to have really easy and let us look around a car in our own time and she was so funny massive thanks to her we choose the car we did. She made the ordering process fun and informative we hadn't thought of Kia seriously before a family member had been to select there car and we had been with them and decided based on how they were treated we would have a look. Honestly if your in the St.Helens area and are looking for a new car Kia would be one I totally recommend doesn't matter if your buying outright or on the motorbility scheme everyone is treated with the same level of service and made to feel special about their purchase. Well done Kia and especially Vicky for the whole experience can't wait to pick up our car now.
April 9, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with Vicki. Our goal is to provide a pressure-free environment where you can feel comfortable choosing your mobility car. It's fantastic to know that Vicki's helpfulness made your visit enjoyable. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. We appreciate your trust in us and look forward to supporting you throughout your ownership journey. If you need anything else, please don't hesitate to reach out! Enjoy your new car. Happy driving 🚗
Great service
Great service throughout with vicky she is amazing a credit to kia
March 20, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Thank you so much for your wonderful feedback, Gemma. We're delighted to hear about the great service you received from Vicky and truly appreciate your recognition of her amazing support. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please contact us. We look forward to welcoming you back for more trustworthy and reliable service in the future.
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