When I called to enquire about a car Julie answered and she was fantastic from start to finish. Helpful, quick to respond but definitely not pushy or pressuring me to by. She was why I bought from St... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We booked the car in to fix a potential steering issue on our Sportage. We booked in as early as possible, we weren't too bothered as the steering seemed to be working fine. Staff were friendly and... See more
Company replied
Great sales service provided by Jack at Acorn Kia St.Helens. Jack showed real professionalism & made the whole sales process comfortable for me whilst purchasing a new car. Overall very happy with how... See more
Company replied
First time visiting Acorn Kia St Helens, had a great experience, no pressure sales felt at ease looking through showrooms. Our sales representative, Gary, was extremely helpful, answered all our quest... See more
Company replied
Company details
Written by the company
More than an Automotive group We are a trusted dealership network with a long history, providing all the advice and assistance you need if you’re looking for a new or used car. We are proud to be associated with the UK’s fastest-growing car marques, offering a great selection of models to view and drive from Kia, and MG including the New Kia Electric Range and New Electric Vans. We also represent the iconic Ford, Mitsubishi, Citroen & Suzuki brands as Approved Service & MOT Centres. Did you also know we have Leasing Hubs at Warrington, Macclesfield, Crewe, Burntwood, and St Helens, our Leasing Experts are always on hand for you if you would like to discuss any future Car or Van Leasing requirements, whether that is for a Business or Personal Lease we can look at all these for you. We also operate one of the Largest Kia Rental businesses in the country across all of our sites for all your Rental needs, be it business or personal. Why not contact us now and see how we can help with your motoring needs.
Contact info
Jackson Street, WA9 1AW, St Helens, England, United Kingdom
- 01744411777
4.5
Excellent
253 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
How friendly the staff at kia and…
Choosing our new car
How friendly the staff were at kia and no pressure we went to choose our mobility car. It was mad simple and easy by Vicki who explained everything about the kia ev3 and the difference in the models with that so we had a really good understanding of which car to go for also she informed us of which Advanced paymebt was for each which made making the decision which version to have really easy and let us look around a car in our own time and she was so funny massive thanks to her we choose the car we did. She made the ordering process fun and informative we hadn't thought of Kia seriously before a family member had been to select there car and we had been with them and decided based on how they were treated we would have a look. Honestly if your in the St.Helens area and are looking for a new car Kia would be one I totally recommend doesn't matter if your buying outright or on the motorbility scheme everyone is treated with the same level of service and made to feel special about their purchase. Well done Kia and especially Vicky for the whole experience can't wait to pick up our car now.
April 9, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with Vicki. Our goal is to provide a pressure-free environment where you can feel comfortable choosing your mobility car. It's fantastic to know that Vicki's helpfulness made your visit enjoyable. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. We appreciate your trust in us and look forward to supporting you throughout your ownership journey. If you need anything else, please don't hesitate to reach out! Enjoy your new car. Happy driving 🚗
Great service
Great service throughout with vicky she is amazing a credit to kia
March 20, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Thank you so much for your wonderful feedback, Gemma. We're delighted to hear about the great service you received from Vicky and truly appreciate your recognition of her amazing support. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please contact us. We look forward to welcoming you back for more trustworthy and reliable service in the future.
I visited to order my first Motability…
I visited to order my first Motability car, Julie was brilliant throughout. We were made welcome, my needs were accommodated and I was given plenty of time to make decisions. Julie completely simplified the process and I have already received an email from Kia directly to confirm my car is in production
March 28, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Thank you so much for your fantastic review, Mrs Ward. We are delighted to hear that Julie provided you with brilliant support and made your first Motability car ordering experience so smooth and enjoyable. Your trust in our reliable service means the world to us, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acorn Kia St Helens. We can't wait to welcome you back when you collect your new car.
Absolutely shocking service!
Absolutely shocking service and can't believe how rude and passive aggressive the female service agent was on the phone.
Booked my car in online for a service and MOT on 11th March for the work to be done on the 30th March. My MOT is due on the 9th April so thought I'd be sorted in reasonable time. Got a text confirmation straight away saying "Thank you for booking with Acorn St Helens on 30/03/2026 at 08:30am."
Got a text message this morning 21/03/2026 saying my booking has been cancelled!
Rang straight away to be met by the rudest service agent I've ever encountered. I asked why it had been cancelled and she said there were no MOT slots available that day. I told her I had a confirmation text over a week ago (it was actually 10 days previous) but she said that was a request that I had enquired about and that it wasn't a booking. Totally different to the confirmation text I received that said "Thank you for your BOOKING". I then asked why it had took over a week to inform me of this and she said she was only just got round to sorting the online bookings out and when you book online it doesn't automatically update their booking system. This to me doesn't sound like a viable way of doing service bookings if you tell a customer its confirmed and 10 days later there are no available slots and cancel with a text, couldn't even be bothered to ring me and try arrange an alternative date.
So, I asked when can I have the MOT done and she said next available date is 14th April, 5 days after my MOT runs out! Fantastic!!!!
At no stage did she offer an apology and the passive aggressive way she spoke to me was totally unacceptable. I can see from previous reviews I'm not the first to be treated like this.
She did say the service could still be done but there's no way I will be using Kia St Helens whilst the management think this kind of treatment of customers is acceptable. Last year the service cost me £406 and this year would have been £270 with MOT, so it's not like we're spending an inconsiderable amount with them.
I now have to arrange service and MOT elsewhere, but rather that than give Acorn St Helens another penny.
March 21, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Dear Keith, I sincerely apologise for your experience with our service team. Thank you for taking the time to leave your review and for explaining what happened. From your comments, it’s clear there was a breakdown in communication and this has understandably caused inconvenience.This isn’t the experience we aim to provide for our customers. We are always concerned when an experience does not meet our high customer standards, and it’s disappointing to read how this was handled. Our Customer Care Team will ask the Aftersales Manager at site to review this as a priority and contact you directly to discuss what has happened and work towards a resolution with you. Thank you again for bringing this to our attention. Your feedback is invaluable, I hope you might consider giving us another chance in the future.
Acorn Kia St Helens.
Went to acorn Kia in St Helens a few times for certain warranty issues on my car. I have to say the service I get from both Katy and susie on the service desk are above and beyond. It’s like you’re going to visit friends rather than taking your car in for a repair. Never had an issue with the dealership and would highly recommend anyone who has a Kia in the local area to use this garage.
March 12, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Dear Phil, thank you for your fantastic review. We are delighted to hear that Katy and Susi provided you with such friendly and helpful service. Our team is dedicated to delivering a reliable and stress-free experience, ensuring you feel valued and supported throughout. Your recommendation truly reflects our commitment to quality customer care and aftercare. We look forward to welcoming you back to Acorn Kia in St Helens whenever you need us. Thank you for choosing us as your trustworthy dealership.
Instant attention
Instant attention, detailed explanation of all aspect of car purchase and options. Very helpful, nice coffee
March 7, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Thank you, David, for your fantastic review. We are thrilled to know that you experienced instant attention and found our explanations helpful. Our friendly staff are dedicated to providing a pressure-free and transparent car-buying experience, ensuring you feel valued every step of the way. We take pride in our strong commitment to quality and aftercare, supporting you throughout your ownership journey. Your satisfaction is our top priority, and your feedback helps us enhance our customer service. Enjoy your new car and the lovely coffee!
Jack was a fantastic help and managed…
Jack was a fantastic help and managed to fit me in last minute on a Sunday. I’ve now got a car that fits all my criteria and more! Thank you so much to Jack and the team, you’ve been amazing.
March 8, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Hi Caitlin, thank you for your fantastic feedback! We are delighted to hear that Jack was able to assist you on a Sunday and help you find a car that meets all your criteria and more. Our team prides itself on providing excellent customer service in a pressure-free environment, and it’s wonderful to know we achieved that for you. We truly value your trust and are committed to supporting you throughout your ownership journey with our reliable aftercare. If you need anything else, please feel free to reach out. Enjoy your new car!
Met Vicki to buy a new car
Met Vicki to buy a new car. Excellent service, cannot wait for it to arrive in about six weeks or so.
March 7, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Thank you, Mr Heywood, for your fantastic review. We are delighted to hear about your excellent experience with Vicki. Our friendly staff are dedicated to creating a pressure-free sales environment, ensuring a smooth and transparent car-buying journey. We truly appreciate your trust in us and are committed to providing strong aftercare and support throughout your ownership experience. We look forward to delivering your new car and are here to assist with any questions you may have in the meantime. Your satisfaction is our priority, and we are always ready to help.
Excellent customer service!
Met with Gary to test drive a Sportage. He was incredibly helpful and the whole sales process was very straight forward. Never felt pressured into extras and delighted with the 7 year manufacturer's warranty from Kia. Thanks again!
March 5, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Thank you for your fantastic feedback Sophie. We are delighted to hear that Gary provided you with excellent customer service in a pressure-free environment. Our knowledgeable and friendly staff are committed to ensuring a smooth and transparent car-buying experience, and it’s wonderful to know you felt valued and supported throughout. The 7 year manufacturer's warranty from Kia is indeed a great benefit that adds to your peace of mind. We truly appreciate your trust in us and look forward to assisting you throughout your ownership journey. Enjoy your new Sportage and remember, we are here for you every step of the way. Take care and happy driving 🚗 Have a fantastic day.
5 hour round trip to collect a car that…
5 hour round trip to collect a car that was faulty and rude and pushy salesman
March 4, 2026
Reply from Acorn Motor Group - Acorn Kia St Helens
Dear customer, I sincerely apologise for your experience. We strive to provide reliable and trustworthy customer service, and it is clear we did not meet those standards this time. Your feedback is crucial, and we will address the issues you faced to ensure a pressure-free sales environment. Our commitment to quality and aftercare is unwavering, and I would love the chance to discuss this further and make things right. Please reach out to us customercare@acorn-group.co.uk. Thank you for bringing this to our attention.
Amazing service from Vicki today down…
Amazing service from Vicki in the St Helens branch today down to the last bit so helping and sorted everything out for me
March 5, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Thank you for your fantastic feedback Vicky. We are delighted to hear about your excellent experience with Vicki at our St Helens branch. Our reliable team is committed to providing quality customer service through knowledgeable and friendly staff. We aim to create a pressure-free sales environment that ensures a smooth and transparent car-buying experience. Your satisfaction is our priority, and we are dedicated to supporting you throughout your ownership journey with strong aftercare. We truly appreciate your trust in us and look forward to assisting you again in the future.
Everything went extremely well
Everything went extremely well. The salesperson Mike Loyden was very helpful and explained everything to my entire satisfaction
March 5, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Thank you for your fantastic feedback. We are delighted to hear that Mike provided you with excellent customer service and made your experience so satisfying. Our knowledgeable and friendly staff are dedicated to creating a pressure-free sales environment and ensuring a smooth and transparent car-buying journey. Your trust is invaluable to us, and we are committed to supporting you throughout your ownership experience with our strong aftercare. If you have any further questions or need assistance, please feel free to reach out. We truly appreciate your support and look forward to serving you again.
Was ok but not great
Was an ok experience but didn’t come away knowing everything about the car.
February 24, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello Mr McDonald, thank you for sharing your experience with us. We aim to provide a smooth and transparent car-buying journey, and I apologise that we did not fully meet your expectations. Our friendly staff are dedicated to ensuring your satisfaction and are always here to help with any questions you may have. Your feedback is invaluable as we strive to improve our customer service and aftercare. Please feel free to reach out if you need further assistance. We appreciate your trust in us as your reliable dealership and are committed to supporting you throughout your ownership journey. Take care and happy driving 🚗.
showroom
Soons we walked into the showroom we got made to feel welcome very polite we ordered a car with Vicky and she was a fabulous person made us feel at ease so happy with our choice
February 24, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Thank you so much for your wonderful feedback, Becky. We are delighted to hear that Vicky provided you with a friendly and pressure-free experience. Our team is dedicated to ensuring a smooth and transparent car-buying journey, and it’s fantastic to know you felt welcomed and at ease. We pride ourselves on our commitment to excellent customer service and aftercare, and we are here to support you throughout your ownership journey. If you have any further questions , please feel free to reach out. We're looking forward to your next visit to collect your new car. Take care and have a fantastic day.
I was unsure of the process to apply…
I was unsure of the process to apply for a motorbility car
However from walking into the showroom and Victoria welcoming us in within a 40 minute period we was fully aware of the process and what to expect she was very warm and professional and in a. Short period of time we had chose a car and signed on the dotted line for something we are very pleased with
February 24, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Thank you for your fantastic feedback, Susan. We are delighted to hear that Vicki made your experience so warm and professional. Our knowledgeable and friendly staff are dedicated to providing a smooth and transparent car-buying journey, ensuring you felt fully supported throughout the process. We take pride in our reliable customer service and strong commitment to aftercare, so you can enjoy your new car with peace of mind. Remember, we are here for you every step of the way, as your satisfaction is our top priority. Welcome to our family of valued customers.
Helpful and knowledgeable staff
Helpful and knowledgeable staff. No hard sell or pushy sales person. Mike was helpful and informative. We’re very happy with our (nearly) new EV3, we feel that we got a bargain deal.
February 10, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Thank you for your fantastic review, Tony. We are delighted to hear that our friendly staff, especially Mike, provided you with a pressure-free and enjoyable experience. Your satisfaction with your EV3 truly reflects our commitment to quality customer service and reliability. We strive to ensure every customer feels valued and supported throughout their ownership journey. Remember, we are here for you with our strong aftercare services. Enjoy your new vehicle and feel free to reach out if you need anything. Take care and Happy driving 🚗
Happy Acorn Kia Customer
Responsive friendly knowledgeable staff along with quality product and attractive total package.
February 12, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Thank you, Michael, for your fantastic review. We are delighted to hear that our friendly and knowledgeable staff made your experience enjoyable. We take pride in offering quality products and ensuring a smooth car-buying experience. Your satisfaction is our priority, and we are here to support you throughout your ownership journey with reliable aftercare. We truly appreciate your feedback and look forward to serving you again.
Gary provided excellent customer service
Gary provided excellent customer service throughout the process of buying my new car - he was professional and knowledgable about my new kia niro and I was able to complete my purchase within a few days
February 8, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Hello Mrs Neill, thank you for your wonderful feedback about Gary's service. We are thrilled to hear that you found our team knowledgeable and professional during your car-buying experience. Our commitment to providing excellent customer service and a pressure-free environment is at the heart of what we do. We are here to support you throughout your ownership journey and ensure your satisfaction with your new Kia Niro. If you have any questions or need assistance in the future, please do not hesitate to reach out. Take care and enjoy your new car. Happy driving 🚗 Have a wonderful day.
Great Service, 5* Kia Dealership
Great Service, no pushy sales, extremely helpful, updated constantly throughout the purchase and collection of my new vehicle. Mike Loyden was amazing, helpful and kept me updated throughout the purchase
February 9, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Thank you for your wonderful feedback, Paul. We are delighted to know that our friendly staff provided you with excellent customer service in a pressure-free sales environment. Keeping you updated throughout your purchase is part of our commitment to a smooth and transparent car-buying experience. We always strive to provide top quality service to every customer, and are pleased to hear that you enjoyed your experience here at Acorn Kia St Helens. We look forward to welcoming you back and ensuring you continue to feel valued and supported. Hope you have a great weekend.
Acorn Kia showroom St Helens
Kia staff go above and beyond to help you with any questions you may have.They are always courteous and polite.My current car is a Kia Ceed on the motability scheme and my lease is ending .I have ordered my new Kia which I'm looking forward to.I would highly recommend anyone to visit Kia for their next car .
February 10, 2026
Unprompted review
Reply from Acorn Motor Group - Acorn Kia St Helens
Dear Sandra, thank you for your fantastic review. We are delighted to know that our friendly staff provided you with excellent customer service and support during your journey. Your satisfaction is our top priority, and we strive to create a pressure-free car-buying experience. We truly appreciate your recommendation and look forward to welcoming you back when you collect your new Kia. If you have any questions or need assistance, please feel free to contact us, we are always happy to help. Enjoy your new car and the support throughout your ownership journey!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.