Acorn Motor Group - Acorn Kia Warrington Reviews 

617
TrustScore 5 out of 5

4.8

Manchester Road, WA1 3TZ Warrington, Paddington, GB


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Rated 5 out of 5 stars

Dan has made every step of the ordering process so easy & smooth running for us. Great communication & made to feel like a valuable customer with regular updates along the way. So glad we chose acorn... See more

Company replied

Rated 5 out of 5 stars

After a slightly inauspicious start last year, I booked my car in for it's yearly service and MOT. I can honestly say that the service this year, from start to finish, has been fabulous. From boo... See more

Company replied

Rated 5 out of 5 stars

Great experience, frendly welcoming knowledgeable staff. No hassle sales, we knew what we wanted and Mathew delivered 😊

Company replied

Rated 5 out of 5 stars

I recently visited Acorn Warrington branch with a problem that I have had with the car since I bought the car from another Kia dealership who wouldn’t admit there was a problem. So after having the ca... See more

Company replied


Company details

  1. Kia Dealer
  2. Car Dealer
  3. Car Leasing Service
  4. Motor Vehicle Dealer
  5. Used Car Dealer

Written by the company

More than an Automotive group We are a trusted dealership network with a long history, providing all the advice and assistance you need if you’re looking for a new or used car. We are proud to be associated with the UK’s fastest-growing car marques, offering a great selection of models to view and drive from Kia, and MG including the New Kia Electric Range and New Electric Vans. We also represent the iconic Ford, Mitsubishi, Citroen & Suzuki brands as Approved Service & MOT Centres. Did you also know we have Leasing Hubs at Warrington, Macclesfield, Crewe, Burntwood, and St Helens, our Leasing Experts are always on hand for you if you would like to discuss any future Car or Van Leasing requirements, whether that is for a Business or Personal Lease we can look at all these for you. We also operate one of the Largest Kia Rental businesses in the country across all of our sites for all your Rental needs, be it business or personal. Why not contact us now and see how we can help with your motoring needs.


Contact info

  • Manchester Road, WA1 3TZ, Warrington, Paddington, United Kingdom

  • 01925 851574

4.8

Excellent

TrustScore 5 out of 5

617 reviews

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1-star

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4.8

All reviews

(617)

688 reviews in the last 12 months

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Rated 5 out of 5 stars

Second visit dealing with Acorn and…

Second visit dealing with Acorn and Lewis and couldn’t do more for us

October 14, 2025
Acorn Motor Group - Acorn Kia Warrington logo

Reply from Acorn Motor Group - Acorn Kia Warrington

Hello Mark, Thank you so much for taking the time to leave us such a wonderful review!. We are thrilled to hear that you found Lewis and our team welcoming and professional during your visit to Acorn our positive feedback is greatly appreciated and motivates us to continue providing excellent service to all our customers.We appreciate your business. Feel free to reach out if there is anything additional we can do for you. We look forward to serving you in the future. take care and have a great day.
Best wishes
Acorn Kia Warrington

Rated 5 out of 5 stars

Motability Adviser

Motability Specialist, Dan Jackson, was very helpful, personable and systematic in his approach. All aspects of the 'deal' were clearly discussed and the approximate timescale looking ahead was outlined. All very well done and much appreciated. Other staff were equally keen to ensure my wife and I were comfortable especially given the the Warrington site 0ffers access challenges as so much development work is on going.

October 9, 2025
Unprompted review
Acorn Motor Group - Acorn Kia Warrington logo

Reply from Acorn Motor Group - Acorn Kia Warrington

Hello Alan, Thank you for your kind words, we are glad to hear that , Dan and our team provided helpful and thorough service during your visit. Our team is dedicated to making sure all our customers are comfortable and well-informed, especially with ongoing development at our Warrington site. We appreciate your support. Feel free to reach out to us if there is anything additional we can do for you. We're looking forward to your next visit with us to collect your new car. Take care and have a fantastic day.
Best wishes
Acorn Kia Warrington
#customerreviews #excellentcustomerexperience

Rated 5 out of 5 stars

Great first experience with Kia…

Great first experience with Kia Warrington thanks to Dan. Appreciated the follow up phone call to make sure everything was great with the car which it was. Great communication throughout and nothing was too much trouble. Very pleased with my new car!

October 10, 2025
Unprompted review
Acorn Motor Group - Acorn Kia Warrington logo

Reply from Acorn Motor Group - Acorn Kia Warrington

Hello Katie, we are so pleased you enjoyed your visit to Acorn Kia Warrington. Thank you for your kind words. We're thrilled to hear that Dan provided you with exceptional service and that you love your new car. We pride ourselves on great communication and going above and beyond for our customers. We appreciate your business, thank you for choosing us. Feel free to reach out to us if there is anything additional we can do for you. Enjoy your new Kia . Take care and have a great day.
Best wishes
Acorn Kia Warrington
#HappyCustomer #ExceptionalService

Rated 5 out of 5 stars

Excellent service

We had gone just to look at a car we had seen on the Acorn website .
Lewis was polite professional and extremely knowledgeable, not a all pushy, leaving us to decide at home if we wished to go ahead , he even sent over a video of the car in different colours ,
With all the information at hand it only took an hour to decide ,

October 7, 2025
Acorn Motor Group - Acorn Kia Warrington logo

Reply from Acorn Motor Group - Acorn Kia Warrington

Hi there, Thank you so much for your kind words. We are thrilled to hear that Lewis provided you with excellent service and helped make your car-buying experience smooth and enjoyable. We take pride in our knowledgeable and non-pushy sales team, and we're glad to know it made a positive impact on your decision.We appreciate your business. Feel free to reach out if there is anything additional we can do for you. We look forward to serving you in the future. Take care and enjoy your new car .🚘
Best wishes
Acorn Kia Warrington
#HappyCustomers #EasyCarBuyingExperience

Rated 5 out of 5 stars

Open and honest answered all my…

Open and honest answered all my questions and everything was ready on time.

October 7, 2025
Acorn Motor Group - Acorn Kia Warrington logo

Reply from Acorn Motor Group - Acorn Kia Warrington

Hello Peter, Thank you for your fantastic review. We are thrilled to hear that our open and honest communication helped answer all your questions and that we delivered everything on time. It was our pleasure to serve you. We truly appreciate your support. Feel free to reach out if there is anything additional we can do for you. We look forward to serving you in the future. Take care and enjoy your new car. Have a great day.
Best wishes
Acorn Kia Warrington

Rated 5 out of 5 stars

Dpf regeneration problem

Great service from the team and very fast to find and solve the problem and will allways go back.

October 7, 2025
Acorn Motor Group - Acorn Kia Warrington logo

Reply from Acorn Motor Group - Acorn Kia Warrington

Hello Mark , we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acorn Kia Warrington. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day.

Rated 4 out of 5 stars

Service work was carried out…

Service work was carried out efficiently and the video is a nice feature these days but I'm afraid the site is still very much a work in progress. I was hoping by now it would have been complete but there is no possibility of that in the short term. Will it get finished in 2026 I am not hopeful at the current rate of progress and i would be looking to change my car in Sept 26 but i would not do that at the Warrington site if the work is still ongoing.

October 3, 2025
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Reply from Acorn Motor Group - Acorn Kia Warrington

Hello Les, thank you for taking the time to leave us this feedback. Our team at the reception desk works hard to provide exceptional service to all of our customers. Thank you for bearing with us whilst we undergo a major refurbishment to the site, our team and customers have been remarkable whilst this has been ongoing. We anticipate this to be finished early part of 2026. We cant wait for you to see the finished project. We do hope to be of service to you in the future. Take care and have a great day.
Best wishes
Acorn Kia Warrington

Rated 3 out of 5 stars

Poor communication

The car was picked up and dropped off as arranged. I'll have to trust that the work was done, because I am not mechanically minded. Where Acorn really let themselves down, was their inability to response to answer phone messages. I attempted to contact them on numerous occasions with no luck

September 30, 2025
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Reply from Acorn Motor Group - Acorn Kia Warrington

We are disappointed to hear that you did not have a more positive experience with us at Acorn Kia Warrington. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. We take all our customers feedback very seriously, and your comments have been passed onto our management team. in order that they may follow this up. We hope to be of service to you again in the future. Thanks again for taking the time to leave us this information .. Take care.

Rated 5 out of 5 stars

Hospitality of drink at local pub

Hospitality of drink at local pub. Services done quickly

May 16, 2025
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Reply from Acorn Motor Group - Acorn Kia Warrington

Hello David, Thank you for your positive review. We strive to provide fast and friendly service . Our team at the reception desk works hard to provide exceptional service to all of our customers. We truly appreciate your recognition and are glad you had a great experience. Feel free to reach out to us if you need anything. We hope to be of service to you again in the future. Take care and have a great day.
Best wishes
Acorn Kia Warrington

Rated 5 out of 5 stars

Excellent service by Lewis from Acorn…

Excellent service by Lewis from Acorn Kia in Warrington, very happy with my new Ceed GT Line, Lewis demonstrated excellent commination by keeping me informed regarding the process of my part exchange. Very happy with service from start to finish, I would highly recommend Acorn Kia and speaking to Lewis.

September 30, 2025
Unprompted review
Acorn Motor Group - Acorn Kia Warrington logo

Reply from Acorn Motor Group - Acorn Kia Warrington

Hello Nic, Thank you for sharing your positive experience with Lewis and our team at Acorn Kia. Our goal is to provide exceptional service and we are thrilled to hear that we met your expectations. We appreciate your business. Feel free to reach out to us if there is anything additional we can do for you. We appreciate your recommendation and look forward to continuing to serve you in the future. Take care and enjoy your new car. Have a great day
Best wishes
Acorn Kia Warrington
#AcornKia #ExceptionalService #HappyCustomers

Rated 5 out of 5 stars

Annual 12 month service.Staff very helpful in reception,car…

Staff very helpful in reception,car service by garage staff was excellent,

September 30, 2025
Acorn Motor Group - Acorn Kia Warrington logo

Reply from Acorn Motor Group - Acorn Kia Warrington

We're thrilled to hear about your positive experience with our staff and garage services! Providing exceptional customer service is our top priority. Thank you for choosing our business, we hope to see you again soon. #CustomerSatisfaction #GreatService #ThankYou

Rated 4 out of 5 stars

Polite and helpful staff.

Ladies in reception were very polite and helpful. Car was serviced as my Sat Nav upgraded as I had requested. Video I received explaining the condition of my vehicle was excellent.
Would have been 5• but with the building work still on going parking was a nightmare.

September 30, 2025
Acorn Motor Group - Acorn Kia Warrington logo

Reply from Acorn Motor Group - Acorn Kia Warrington

Thank you for your feedback. We are so glad to hear that you had a positive experience with our reception staff and that your car was serviced to your satisfaction. We apologise for any inconvenience caused by the ongoing construction, but we can assure you that our team is working hard to improve our facilities. We appreciate your support and hope to see you again soon. Take care and have a great day.
Best wishes
Acorn Kia Warrington

Rated 5 out of 5 stars

Car Purchase

The salesman was very professional and knowledgeable, kept me informed with the date of delivery and hand over. He explained all the purchase options and various models of the cars.

September 22, 2025
Unprompted review
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Reply from Acorn Motor Group - Acorn Kia Warrington

Hello Margaret, we are so pleased you enjoyed your visit to Acorn Kia Warrington. Thank you for your positive review. We take pride in our knowledgeable and professional sales team who always prioritize keeping our customers informed and providing various options. We hope you enjoy your new car. We appreciate your business. Thank you for choosing us. Feel free to reach out if there is anything additional we can do for you. We look forward to serving you in the future. Take care and have a great day.
Best wishes
Acorn Kia Warrington
#customerfirst #satisfactionguaranteed

Rated 5 out of 5 stars

Excellent service

The team member that helped me, Dan, was professional, knowledge & helpful . He fully explained the process and what I needed to do. He always called me back or followed up as he said he would. Great experience, thank you all at Acorn.

September 30, 2025
Unprompted review
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Reply from Acorn Motor Group - Acorn Kia Warrington

Hello Claire,we are so pleased you enjoyed your visit to Acorn Kia Warrington .Thank you for your positive review. We are thrilled to hear that Dan provided you with excellent service and that you had a great overall experience with us. We strive to provide our customers with excellent service and we are happy to hear that we delivered. Thank you for choosing us , we appreciate your business. Feel free to reach out to us if there is anything additional we can do for you. We look forward to serving you in the future. Take care and enjoy your new car. Have a great day.
Best wishes
Acorn Kia Warrington.

Rated 5 out of 5 stars

Great service

Great service, clear advice with a wide range of cars

September 27, 2025
Acorn Motor Group - Acorn Kia Warrington logo

Reply from Acorn Motor Group - Acorn Kia Warrington

Hello Ian, we are so pleased you enjoyed your visit to Acorn Kia Warrington. Thank you for your kind words. Our team takes pride in providing top quality service and a diverse selection of vehicles. We appreciate your business, thank you for choosing us. Feel free to reach out to us if there is anything additional we can do for you. We're looking forward to your next visit with us to collect your new car. Take care and have a great day.
Best wishes
Acorn Kia Warrington

Rated 5 out of 5 stars

Excellent service

Sean was brilliant, really friendly and extremely helpful. My daughter was so pleased with her car. Made even better by Sean

September 21, 2025
Unprompted review
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Reply from Acorn Motor Group - Acorn Kia Warrington

Hello Darren, we are so pleased you enjoyed your visit to Acorn Kia Warrington. Thank you for your kind words. Sean is truly a gem and we are so glad he was able to make your daughter's experience unforgettable. It's customers like you that make our job so rewarding. We truly appreciate your business. Thank you for choosing us. Feel free to reach out to us if there is anything additional we can do for you. We look forward to serving you again in the future.Take care and we hope your daughter enjoys her new car. Have a great day.
Best wishes
Acorn Kia Warrington

Rated 5 out of 5 stars

Excellent service and not pushy

I saw a car on Auto Trader so I immediately called Acorn Warrington to book a test drive. I spoke with Neil who was happy to help. I attended the dealership and Neil was fantastic.
He made sure the vehicle was washed and ready to go when we arrived and let us have as much time as we needed to drive around the area without being pressured.
Auto trader stated the car was serviced just prior to it coming into the dealership but whilst organising paperwork Neil spotted that the car hadn't been serviced for a year so he immediately organised it to be serviced prior to it coming to us.
Will happily buy a car from here again should I get the same service.

September 20, 2025
Unprompted review
Acorn Motor Group - Acorn Kia Warrington logo

Reply from Acorn Motor Group - Acorn Kia Warrington

Hello Jonathan, Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Neil provided you with exceptional service during your visit to Acorn Warrington. Our team takes great pride in ensuring our customers have a stress-free and enjoyable car-buying experience. We appreciate your business. Thank you for choosing us. Please don't hesitate to reach out if there is anything additional we can do for you. We look forward to serving you in the future. Take care and enjoy your new car. Have a great day.
Best wishes
Acorn Kia Warrington

Rated 1 out of 5 stars

dissapointed i my cars service

after a few reminders which i though were really helpful i booked my motability vehicle in for it’s first service at acorn motors warrington, i told the person i booked with i would need a courtesy car, i also asked for a pick up and return service, I was told my vehicle would be collected and a courtesy car provided at approx 8am to 8-30am, round about 9-30 i rang the dealership to see if they were still coming as i hadn’t heard anything off them. I was told their driver was running late. i tried to confirm the courtesy car but was told, and this part i found very confusing, the driver will be leaving the car he came in “BUT” he won’t be leaving the keys, to skip to the chase they said a courtesy car HADN’T booked a courtesy car, i said i had and that the problem lay at their end. Eventually i just agreed to ho along with Acorns arrangements. The driver came at 10-30am and i handed him my keys, I asked him if he could pass on a request that my dashboard display not be touched, however if this was not possible could it please be returned to the settings that the display had on when i handed the car over, as i didn’t know how to access some of the settings being 70yrs old and in now way was i tech savvy, Not a problem or so i thought, when i got my car back, Virtually all the settings had been erased for other stuff, as i had asked that nothing be touched i just assumed it was all put back as requested, Unfortunatelly i was in for a shock as nothing was how it was, not even the drivers seat, radio station “gone” speedometer in the centre of the display “gone” the handbrake on auto hold “gone” anf a few other things. However luckily for me one of my neighbours has the same car and was able to put all my settings back to my satisfaction. I have been a motability customer for 31 yrs and have never had any problems like this, i appreciate that in an ever changing motor industry time is important, but so is customer satisfaction, When i ordered this car i even paid £80 for top of the range carpets, guess what, they were wrong but i just put up with them, i hoped it wasn’t a sign of future things to come, unfortunatelly that wasn’t the case. All the things mentioned are the reason i gave only 1 star, very dissapointed.

September 20, 2025
Acorn Motor Group - Acorn Kia Warrington logo

Reply from Acorn Motor Group - Acorn Kia Warrington

Hello Ken , thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. . We take all our customers feedback very seriously, and your comments have been passed onto our management team. We'd like the opportunity to turn your experience around. Please reach out to us at 01925 851574 at your earliest convenience to discuss how we can turn this experience into a positive one.
Best wishes
Acorn Kia Warrington
now

Rated 5 out of 5 stars

The staff were very helpful and…

The staff were very helpful and pleasant Lewis and Jake went out of their way to explain everything.

September 18, 2025
Acorn Motor Group - Acorn Kia Warrington logo

Reply from Acorn Motor Group - Acorn Kia Warrington

Hi there, We are so pleased you enjoyed your visit to Acorn Kia Warrington. Thank you for taking the time to leave us such a positive review. We are so glad to hear that our staff provided great customer service and made sure everything was thoroughly explained. We appreciate your business. Thank you for your support. Please don't hesitate to reach out if there is anything additional we can do for you. We look forward to serving you in the future. Take care and enjoy your new car. Have a great day.
Best wishes
Acorn Kia Warrington
#customerfirst

Rated 5 out of 5 stars

A great, honest, no-nonsense buying experience

I had a great buying experience with Sean. A 'salt of the earth' type man who spoke in plain terms. He's just the type of person I prefer to deal with compared to classic pushy salesmen who try to confuse you by talking about monthly payment cost rather than the price of the car. He didn't try to push any of their finance on me either, and there were no stealth costs or attempts to upsell at any point. The price was simply the price.
He even threw in a few unnecessaey treats because I didn't try to screw down the already reasonable asking price. All gratefully received!
I picked the car up today and he'd sorted every query and said to contact him any time with any questions or concerns.
So far the car drives like a dream and I'm over the moon with the purchase.
Such a great, simple, no nonsense deal from start to finish.
Thanks Sean and the Acorn Kia team in Warrington!

September 19, 2025
Unprompted review
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Reply from Acorn Motor Group - Acorn Kia Warrington

Hello Andrew. we are so pleased you enjoyed your visit to Acorn Kia Warrington. Thank you for your positive review. We are so glad to hear that you had a great buying experience with Sean . We pride ourselves on providing a straightforward and no-nonsense approach to car buying. We're happy to hear that Sean went above and beyond to make sure you were satisfied. We appreciate your business. Thank you for choosing us. Enjoy your new car and don't hesitate to reach out with any questions or concerns. We look forward to serving you in the future. Take care and have a great day. Best wishes
Acorn Kia Warrington

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