Active Garden Reviews 

213
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We needed the play equipment shipped to Orkney. Active Gardens went out of their way to help us with this. They also help us develop play equipment specifically for our young people with additional su... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Marianela who gave sound advice when selecting a climbing frame for our area. We settled on the Blue Rabbit beach tower which arrived promptly with extra ground anchors sent out... See more

Company replied

Rated 5 out of 5 stars

Active Garden were great from start to finish with our purchase of the Blue Rabbit Palazzo. Marianela was extremely helpful and knowledgeable when it came to advising us about the product. She was abl... See more

Company replied

Rated 5 out of 5 stars

Great communication from Active Garden, I needed the parts to arrive fairly quickly and they did absolutely everything they could to get the order dispatched in good time. Great customer service and... See more

Company replied

Company details

  1. Playground Equipment Supplier

Written by the company

Welcome to Active Garden, Specialists in Domestic & Commercial Outdoor Play Equipment & Surfaces. Contact us today for more information.


Contact info

4.9

Excellent

TrustScore 5 out of 5

213 reviews

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4.9

All reviews

(213)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

Service was second to none

Service was second to none. Needed a slide to complete a garden project (which was keeping hubby occupied during lockdown)... Their advice was amazing as was the speed of service and they were very competitive on price. I would (& shall) highly recommend 😊

May 11, 2020
Unprompted review
Active Garden logo

Reply from Active Garden

Thanks Deborah, glad we could help!!

Rated 3 out of 5 stars

No communication about delivery, but many requests for feed back

No communication about delivery but I have received at least 4 requests for feedback on the product.
I phoned last week to ask for an approximate date and was told that they would phone back, alas they have not done so.
I will update this review when the Jungle Gym has been delivered!
A very prompt response to the above thank you.
Will update again when it has been delivered.

May 10, 2020
Unprompted review
Active Garden logo

Reply from Active Garden

Dear Malcolm, sorry that you had so many requests from Truspilot, they send those automatically on our behalf.
With regards communication about delivery, we sent you an email on the 20/4, the day after the order was placed, explaining how delivery happens, giving you information about how long delivery would take. After your call to us on the 6th May, we sent an enquiry to the Jungle Gym stockists for an update, and we got an answer yesterday (Saturday) saying it was booked for the 14th May, so Thursday this week. I hope this helps. Please let us know if we can help you further.

Rated 5 out of 5 stars

Good Service

Good Service, great products and no issues to report.

Would recommend to all as purchasing was easy and pain free.

April 29, 2020
Unprompted review
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Reply from Active Garden

Thanks James!

Rated 5 out of 5 stars

So far so good

So far so good. Customer service excellent. Marianela is brilliant. I have not received the item yet though and reserve a full review till after I receive and install it.

April 28, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

I was extremely pleased with the customer service I received when ordering our climbing frame. I had a few questions and was encouraged to consider the options before I made the purchase which I did. I called on two occasions and it was a pleasure to speak with lady who helped me. Excited for the climbing frame to arrive! Will buy again from Active Garden and have already recommended to a friend.

Laura, Scottish Highlands.

April 22, 2020
Unprompted review
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Reply from Active Garden

Thanks Laura! Glad we could help!

Rated 5 out of 5 stars

Good Product, Fast delivery

Having ordered a tower and swing a couple of years ago, which came with a swing and baby swing, my youngest has now grown and I wanted to swap out the baby swing with a matching swing. I ordered the matching swing which arrived swiftly and was well wrapped. Thanks!

April 20, 2020
Unprompted review
Active Garden logo

Reply from Active Garden

Thank you David, we hope the children enjoy the new swing.

Rated 5 out of 5 stars

Will definitely be back!

Ordered a slide from here. Have them a call to verify stock as it said on their website and they answered straight away. They were very helpful and even happily helped with a misunderstanding (on my part). They made special effort to get it to me before the weekend too!
Will definatly be ordering from them again!
Keep up the good work!

April 17, 2020
Unprompted review
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Reply from Active Garden

Thanks Josh, happy to have been able to help.

Rated 5 out of 5 stars

Service was brilliant

Service was brilliant, delivery quick and product exactly what’s required for children’s play area

April 15, 2020
Unprompted review
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Reply from Active Garden

Thanks Lorna,!

Rated 4 out of 5 stars

Probably should be five stars

Unfortunately one of the boxes didn’t turn up with the rest making it impossible to build. However, the customer service was A1!! Even during the coronavirus lockdown, they went out of their way to do everything possible to resolve the issue. Thanks guys

April 11, 2020
Unprompted review
Active Garden logo

Reply from Active Garden

Thanks Mr Williamson, we hope you have now built the Palazzo and are happy with it.

Rated 5 out of 5 stars

Great personal service

Great personal service. Really helpful and efficient.
Would definitely recommend.

April 8, 2020
Unprompted review
Active Garden logo

Reply from Active Garden

Thanks Jessica, I hope the children enjoy the play area.

Rated 5 out of 5 stars

Excellent service

Ordered just before lockdown to try and keep the kids busy but wasn't overly hopeful I'd receive the order any time soon but Active Garden have saved my sanity!

Order arrived within the time frame given, set is solid and has 'normal' sizing of timber and bolts so I will easily be able to maintain it over its life.

Set went together well and even had a quick response from Active Garden last thing on a Friday afternoon when I had a query about assembly meaning I didn't waste a weekend.

Kids now have something extra to keep them busy over the school holidays. Highly recommended!

April 6, 2020
Unprompted review
Active Garden logo

Reply from Active Garden

Thanks Andrew, glad we could help :)

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