Hmmm well, the customer service is nonexistent unfortunately. Was having issues with the signing up for a discount (on my two emails and then my partners too??) so tried contacting, no answer. Fina... See more
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I found Aden+Anais by chance, looking for the type of big burping bib and cloths I wanted. The experience in the website was perfect, and I thought why not - let’s try this brand. Ooohh I’m not using... See more
Still waiting for my order. Says cleared East Midlands airport but no further updates. Wish I had known this was coming from abroad as would not have ordered. Update 2-3-23 - parcel went astray now a... See more
Company replied
Very difficult to return items and order goes through a third party company despite ordering directly through aden and anais. Very reluctant to refund, no return label provided and postage not cover... See more
Company details
Written by the company
aden + anais® is the original brand of design-conscious muslin must-haves, offering stylish, versatile comfort for mum and baby. Founded by an Aussie mum on a mission, aden +anais brought muslin to the world at large and quickly gained the trust of parents by delivering quality products that exceed expectations in a meaningful way. Our commitment to creating products that combine style and versatility, without sacrificing quality and comfort, has made us the proven brand of choice for more than a decade. made for baby + designed for you
Contact info
The Light Bulb Studio 112, 1 Filament Walk, SW18 4GQ, London, United Kingdom
- +44 (0) 203 735 7569
- europehelp@adenandanais.com
- www.adenandanais.co.uk
3.5
Average
499 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Love it 😍 all my burp cloth’s.
Love it 😍 all my burp cloth’s.
I will be buying again.
September 22, 2022
Straight forward and easy to us website
September 9, 2022
Beautiful muslin cloths
The muslin cloths come in such beautiful designs and, though quite expensive, I know that I’ll be keeping them as memories of when my children were little, so well worth it :)
September 17, 2022
Beautiful sleeping bag great quality…
Beautiful sleeping bag great quality and very fast delivery
September 13, 2022
Amazing products
I bought a weighted blanket, a blanket and swaddles from you. The softest materials I ve seen on the market. So soft and so well made. Washed them many times and stayed like new.
Excellent customer support as well , immediate response when needed and fast delivery on top.
Thank you for existing and make mums life easier!
September 8, 2022
Nice but poor quality
Nice patterns but very bad quality.Damages after washing for first time according to the instructions. I purchased them hoping to good quality products.
September 7, 2022
Reply from aden + anais
Hello Angeliki,
Thank you for your feedback. We are sorry to hear you have experienced some issues washing this product. Please kindly get in touch with our customer service team who can assist you further – europehelp@adenandanais.com
Kind Regards
Ordered swaddle wraps that were not…
Ordered swaddle wraps that were not clearly sized when they came I contacted to say could I exchange for the next size this question was never answered. I sent an email regarding the sizing not being advertised and was just expected to pay for the returns. So not happy and wouldn’t use again. Poor customer service.
September 1, 2022
Reply from aden + anais
Hello Jessica,
Thank you for your feedback. We are sorry to hear you have experienced some confusion ordering this product. A refund has been issued to you for your inconvenience. Kind Regards
Beautiful baby blanket
Beautiful baby blanket, great sale price, super fast delivery. Very happy customer
September 3, 2022
Quick delivery and lovely product
Quick delivery and lovely product. The sleeping bag I got was on offer but worth the money as there is lots of room for baby to grow. I bought the next size up 18+ months and I could honestly wear it as a mini dress!
September 3, 2022
Extra large muslins …
I ordered a pair of extra-large muslins for swaddling my new granddaughter. They arrived within 3 days and they are absolutely perfect. I totally recommend them.
They’re the perfect size and super soft.
August 25, 2022
First time I have shopped on this…
First time I have shopped on this website as I was previously introduced to Aden and anais product via third party seller and absolutely loved it. This time I bought from the website and absolutely love their muzlin swaddles. Super fast delivery and exceptional quality. Highly recommend
August 28, 2022
Came quickly and good quality product.
August 22, 2022
Bought baby bouncer + rocker + seat
Bought baby bouncer + rocker + seat - arrived within the week. Baby granddaughter of 3 weeks is enjoying it already.
August 13, 2022
I loved the website and found it easy…
I loved the website and found it easy to use but cannot rate the actual products yet as thay are for my daughter and her baby that is due in October
August 11, 2022
Great service fast shipping
August 9, 2022
Very pleased with the rocker chair I…
Very pleased with the rocker chair I ordered and it came very quickly. Will definitely order again.
August 2, 2022
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