Hmmm well, the customer service is nonexistent unfortunately. Was having issues with the signing up for a discount (on my two emails and then my partners too??) so tried contacting, no answer. Fina... See more
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I found Aden+Anais by chance, looking for the type of big burping bib and cloths I wanted. The experience in the website was perfect, and I thought why not - let’s try this brand. Ooohh I’m not using... See more
Still waiting for my order. Says cleared East Midlands airport but no further updates. Wish I had known this was coming from abroad as would not have ordered. Update 2-3-23 - parcel went astray now a... See more
Company replied
Very difficult to return items and order goes through a third party company despite ordering directly through aden and anais. Very reluctant to refund, no return label provided and postage not cover... See more
Company details
Written by the company
aden + anais® is the original brand of design-conscious muslin must-haves, offering stylish, versatile comfort for mum and baby. Founded by an Aussie mum on a mission, aden +anais brought muslin to the world at large and quickly gained the trust of parents by delivering quality products that exceed expectations in a meaningful way. Our commitment to creating products that combine style and versatility, without sacrificing quality and comfort, has made us the proven brand of choice for more than a decade. made for baby + designed for you
Contact info
The Light Bulb Studio 112, 1 Filament Walk, SW18 4GQ, London, United Kingdom
- +44 (0) 203 735 7569
- europehelp@adenandanais.com
- www.adenandanais.co.uk
3.5
Average
499 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Beautiful muslin swaddles
Beautiful muslin swaddles, fab quality and absolutely stunning patterns. Very happy and great customer service.
November 22, 2022
I love the product
I love the product. I’m the recipient’s great aunt and would have liked to have had gift wrapping and card option. Maybe l just couldn’t see them, being technologically illiterate!
November 16, 2022
Reply from aden + anais
Hello, we are very sorry to hear that the incorrect gift note was used on your gift. We understand this must have been very shocking and have refunded you in full for this order. We will be looking into this error further. Kind Regards, Aden + Anais
Wrong colour and discount didn’t apply
I haven’t yet opened the swaddles but I’m
Sure they’re fantastic as they have come highly recommended. My problem was I couldn’t use the 15% discount code and I received one of the swaddles with pink stars when I ordered a different colour to use for a boy. As delivery does take some time, I’m not going to bother sending it back and will use it regardless but just slightly annoying
November 6, 2022
Shipment took 2 weeks to arrive with…
Shipment took 2 weeks to arrive with poor communication throughout. I would buy muslins from them & consider them the best at this, but not much else as I think the range looks a little bland and outdated.
November 3, 2022
I've not even got my order
I've not even got my order. Especially considering the postage and packaging fee
November 1, 2022
Reply from aden + anais
Hello Emily, Thank you for your feedback. Our warehouse is closed until the 7th November for stock take so your order will not be shipped out until 8th-9th November. This was mentioned on our website at the time you placed your order on 25/10, we are sorry you missed it. We have also responded to your email this morning. Kind Regards, Aden + Anais
Quality product
Quality product, easy website, prompt delivery with good communication.
October 30, 2022
Product good service disgusting..
So I ordered a 2 blanket as I was not sure which one I wanted. I then returned on unopened and it has been almost a month I still haven't got me refund I have been calling, emailing chasing up. They told me they gave refund 2 weeks later which PayPal confirmed they did not. I have been trying to call them constantly no response.. I have sent so many email no response. Now I have to pay interest and credit charges. Very disgusting. I hope they will be refunding me for that to. Let alone compensation I haven't got my refund still!
October 28, 2022
Unprompted review
Reply from aden + anais
Hello, thank you for your feedback. We have been in contact with you via email to explain our team were looking into the unexpected issue with your refund. We completely understand your frustration and apologise for the delayed issuing of your refund. As discussed with you via email your refund has been processed successfully. Thank you for your patience and understanding. Kind Regards,
Overpriced
The gym set is well made and nice designs. Seems to be of quality, as is most of Aden+Anais products. However having seen it physically, I find it very over-priced and probably would have reconsidered a different option had I seen it in real life first.
October 27, 2022
Low quality products
I’ve bought the new swaddle package, it looks lovely on the website but in reality the quality of material is really low and the swaddle do not look like the picture, I’m quite disappointed. I think they could improve the quality of the the products instead of the polyester uncomfortable material, they could offer cotton options and the photos in the website could be more honest instead of the marketing photos that they are adding..,
October 3, 2022
Great as always
Great as always! Absolutely beautiful quality weighted blanket. I have a very fussy sleeper and he only wakes once now since using the blanket. Also surprisingly warm. We just put a footless long sleeve onesie and the blanket keeps him warm enough all night.
October 10, 2022
Great service and very speedy
October 10, 2022
Love Aden and Anais swaddle cloths have…
Love Aden and Anais swaddle cloths have been buying them as baby presents for many years.
October 12, 2022
Great quality products
Great quality products, excellent customer service. Thank you! :)
September 27, 2022
Unprompted review
Lovely sleeping bags!
Lovely material - very soft and easy to wash, baby loves the sleeping bags too.
October 4, 2022
Love the large muslins
Love the large muslins - beautiful colours and perfect size for swaddling or breastfeeding privacy!
September 26, 2022
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