Hmmm well, the customer service is nonexistent unfortunately. Was having issues with the signing up for a discount (on my two emails and then my partners too??) so tried contacting, no answer. Fina... See more
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I found Aden+Anais by chance, looking for the type of big burping bib and cloths I wanted. The experience in the website was perfect, and I thought why not - let’s try this brand. Ooohh I’m not using... See more
Still waiting for my order. Says cleared East Midlands airport but no further updates. Wish I had known this was coming from abroad as would not have ordered. Update 2-3-23 - parcel went astray now a... See more
Company replied
Very difficult to return items and order goes through a third party company despite ordering directly through aden and anais. Very reluctant to refund, no return label provided and postage not cover... See more
Company details
Written by the company
aden + anais® is the original brand of design-conscious muslin must-haves, offering stylish, versatile comfort for mum and baby. Founded by an Aussie mum on a mission, aden +anais brought muslin to the world at large and quickly gained the trust of parents by delivering quality products that exceed expectations in a meaningful way. Our commitment to creating products that combine style and versatility, without sacrificing quality and comfort, has made us the proven brand of choice for more than a decade. made for baby + designed for you
Contact info
The Light Bulb Studio 112, 1 Filament Walk, SW18 4GQ, London, United Kingdom
- +44 (0) 203 735 7569
- europehelp@adenandanais.com
- www.adenandanais.co.uk
3.5
Average
499 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Beautiful organic cotton blankets and…
Beautiful organic cotton blankets and arrived so quickly.
January 24, 2023
I didn’t receive the product and was…
I didn’t receive the product and was emailed on the day of delivery to be told I was getting a refund. Poor service.
January 24, 2023
Excellent job
January 23, 2023
Quality was not what I expected
Quality was not what I expected - I did contact customer services as there was such a quality difference but was just told that it was a different range. Very frustrating as they are so expensive and the quality is not good.
January 19, 2023
Reply from aden + anais
Hello Erica, thank you for your feedback. We are sorry to hear you are not happy with the difference between our Boutique collection and Essentials collection. The collections are different in size and also in weave. Kind Regards,
Highly recommend
Highly recommend. The baby gym I order arrived just fabulous. Fast delivery too
January 19, 2023
Lovely baby gym
January 12, 2023
excellent quality
super fast delivery; excellent quality of products - would highly recommend
January 6, 2023
Luxury quality
I found Aden+Anais by chance, looking for the type of big burping bib and cloths I wanted. The experience in the website was perfect, and I thought why not - let’s try this brand. Ooohh I’m not using any other brand for baby essentials from now on, quality is impeccable for such an affordable price. I feel like I bought luxury items for barely above retail shop costs. Truly impressed, fantastic products and easy to buy experience. Thank you!
December 26, 2022
Perfect presents
I ordered three muslin squares and a muslin bib for my nephew-to-be and they look beautiful. I haven't opened them yet, but the quality looks amazing. The cost was very reasonable and delivery was quick and efficient.
December 30, 2022
Unfortunately not a great experience…
Unfortunately not a great experience this time. Placed order for a birthday present, paid, order processed & money taken. A whole week later I receive an email to say item is out of stock. Now i have to get a birthday present at very short notice allowing no time to order online. Very annoying. Surely you know when the order is placed if an item is either in or out of stock?
December 29, 2022
Reply from aden + anais
Hello Hayley, thank you for your feedback. We apologise for the disappointment caused however our website experienced an error over the festive period which created this situation. We hope you will have a better experience in future. Kind Regards,
Great customer service
I needed to cancel an order and Customer Services were very helpful and responsive. Beautiful products, will reorder soon. Thank you
December 4, 2022
Shambolic
DHL held my parcel for 10 days awaiting purchase information from Aden & Anais to clear customs as there warehouse is in Belgium. After sending numerous emails and ringing several times I eventually rang DHL . They were being sent the wrong proof of purchase and only when I sent the correct information was my parcel released. Never will I buy from them again !!
December 2, 2022
Unprompted review
Reply from aden + anais
Hello Caroline, thank you for your feedback. We are sorry to hear you have experienced this issue with DHL. Unfortunately your parcel was chosen by DHL for their annual auditing purposes and it took longer and required further documentation for them to clear the parcel. This is not standard procedure for every shipment. We do hope you have a better experience in future. Kind Regards, A+A
Overall the product is fine but the…
Overall the product is fine but the quality as not as good as it use to be. I bought one for my daughter two years ago and there is a big difference in the thickness of the muslin between the two.
December 3, 2022
Postage and packaging too expensive
Postage and packaging is far too expensive for the slow service. If I’m paying almost £5 delivery I would have expected next day.
November 28, 2022
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