We ordered gift box sets, comprising of a branded box containing a branded pen, notebook, powerbank and mug. The service from Chloe was exceptional from start to finish and we were grateful for th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We ordered branded pens and ducks from AdGiftsOnline to give away at an upcoming trade show, and we're really happy with both the product quality and level of service delivered. The team was real... See more
Absolutely fantastic service. Sarah B and her team were so honest and really helpful in helping us make a decision about what branded products would suit our industry and how it would entice suitable... See more
Company replied
Always great working with AdGifts. Chloe is incredibly helpful and always willing to go above and beyond to deliver what we need for our customers. No complaints, highly recommend!
Company replied
Company details
Information provided by various external sources
AdGiftsOnline is an award-winning specialist of promotional merchandise and corporate gifts. We have been providing bespoke merchandise for over 23 years.
Contact info
Hooters Hall Road, ST5 9QF, Newcastle under Lyme, United Kingdom
- www.adgiftsonline.com
4.9
Excellent
261 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service
Placed an order for some personalised gin glasses, communication through the whole process was very quick and efficient. Products arrived a week earlier than promised. All round excellent service
November 19, 2021
Unprompted review
Reply from adgiftsonline
Hi Anthony
Thanks so much for the lovely review. So glad you're pleased with the service & communication.
Chloe
Always a pleasure to work with the team…
Always a pleasure to work with the team at adgiftsonline designing and producing promotional items for our clients.
Great customer service, full of suggestions and options and their products are great quality in all price ranges.
November 18, 2021
Unprompted review
Reply from adgiftsonline
Hi Carolyn
Thanks so much for the lovely review and your continued business!
Chloe
Amazing service from placing and order…
Amazing service from placing and order to delivery, communication by telephone and email were fantastic, cannot highly recommend this company enough.
November 18, 2021
Unprompted review
Reply from adgiftsonline
Hi Angela
Thank you for the lovely review!
Kind regards
Chloe
Perfect result
I was quite slow ordering and a difficult customer when it came to approving the proof but Rachael was very patient and worked hard to make sure everything was perfect. Goods have now arrived and they are perfect.
November 17, 2021
Unprompted review
Reply from adgiftsonline
Hi,
Thank you very much for the review - I have made sure to pass your comments on to Rachel :-)
Kind regards
Chloe
Excellent Service as usual
Excellent, prompt service as usual. Happy to amend order when changes were required. Patience displayed while I sorted out and amended my requirements.
Value for money and would not use another company. Can highly recommend.
November 17, 2021
Unprompted review
Reply from adgiftsonline
Hi Suzanne
Thanks so much for the review! It's a pleasure working with you as always.
Chloe
Excellent turnaround and…
Excellent turnaround and communications. Pleasure to deal with and will use again.
November 17, 2021
Unprompted review
Reply from adgiftsonline
Hi Mike
Thanks for the kind review!
Chloe
I am really happy with the lovely and…
I am really happy with the lovely and helpful service I received from Chloe from start to finish and the sweets look fab, the logo is printed perfectly and the overall finish is high quality. They add such a nice touch to our reception area :) thanks all!
November 2, 2021
Unprompted review
Reply from adgiftsonline
Hi Claire, thank you for the lovely review. So glad you're pleased with the sweets!
Thanks
Chloe
Great service and products as always
Thanks Steph and the team. Hampers were of excellent quality and we received excellent and unexpected delight from those who opened them!
October 11, 2021
Reply from adgiftsonline
Thank you very much for your lovely review.
Order was 3 weeks late
Order was 3 weeks late, with no communication that it was delayed.
Only updated when I chased, admitted they had a note on system but had failed to communicate this. No apologises and still limited communication.
Very disappointed.
October 9, 2021
Reply from adgiftsonline
Hi Sarah
Thank you for your review.
When we receive a request to order we will always ask our customers if you have a deadline, to which you advised you didn't have one, so I am surprised that this later date has warranted a 1 star review. As we didn't have a date to work to Rachel added an estimated date of the 22nd September to your order acknowledgment working off our standard lead times. However following that, as explained to you in our email, came an unprecedented busy time for the industry (due to the huge increase in demand from events opening back up) and lead times on every single product that we sell increased which affected our orders - one of them being yours. As Rachel has also admitted to you, whilst our system had a note to say you had been updated an email wasn't actually sent out updating you to the change of date - a genuine mistake made in an extremely busy period. However they were then delivered 6th October, making them 2 weeks later than our original estimate, not 3. Once we knew of this issue we covered the cost of a 3D mockup so that you could still sell the product on your website and accept presells. I would hope that an early October delivery would give you sufficient time to sell the advent calendars.
I would have to disagree with limited communication, aside from the 1 email issue that we have both acknowledged all emails to you have been prompt and updated as promised. Rachel updated you in the morning to say they had been despatched and then shortly after to give you a delivery time slot. Looking at her emails she has also apologised several times summarising with a final thorough apology email on Thursday 7th October.
On the basis of all of the above I do feel disappointed at a 1 star review as I don't feel this fairly reflects the order as a whole, i.e the whole customer service experience, value, quality of product, but of course we appreciate and take all feedback on board.
Thanks again for your order and have a great week.
Many thanks
Chloe
Quick delivery and excellent customer…
Quick delivery and excellent customer service, we have used this company many times.
September 24, 2021
Excellent service from start to finish
Excellent service from start to finish
Prompt response and delivered as promised and to spec
September 24, 2021
Great communication and fast/efficient…
Great communication and fast/efficient service. Would use again.
September 9, 2021
Great service yet again by…
Great service yet again by AdgiftsOnline and from Chloe Humphries. Great quality, service and ordering process and delivered quickly and well packaged. Highly recommended.
August 23, 2021
Reply from adgiftsonline
Hi Penny
Thanks for the kind review! :-)
Kind regards
Chloe
Reply from adgiftsonline
Thanks for the lovely review Matt
Great customer service
Firstly, the cookies were delicious and came so quickly!
The customer service was brilliant and cannot fault Rachel.
Will happily purchase from you again. Thanks
August 19, 2021
Reply from adgiftsonline
Hi Ruby
Thanks very much for the lovely review, I shall pass on your feedback to Rachel.
Many thanks
Chloe
Great corporate gifts!
At Belvoir Stoke, we love to give a gift to our homemovers on moving in day! We asked Adgifts online to quote for a moving in box ... which they did brilliantly, creating a bespoke box with the items that suited our customers. The items were delivered in good condition and we are happy with the service. Will definitely use them again to buy our corporate gifts and other merchandise.
July 9, 2021
Reply from adgiftsonline
Hi Ramona
Thanks for the lovely review. What a lovely surprise for when you are moving into a new home!
Kind regards
Chloe
Absolutely brilliant
Absolutely brilliant, we called with a last minute small request and they dealt with it the next day for us, very impressed with the service from all the staff we dealt with during our enquiries, thank you!
July 9, 2021
Reply from adgiftsonline
Hi NIki
Thanks for the lovely review, hopefully we can work together again soon.
Kind regards
Chloe
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.