Adrian Flux Reviews 

I've never had a problem with Adrian Flux insurance. I have my aged Landrover Defender insured with them and it renews every year automatically without drama. The customer service has always been exactly what one hopes it to be. Today I called to change the address on the policy following a house move. I have three other vehicles insured with other insurers: AXA remained the same, Direct Line gave me small refund, and Aviva remained the same too. There was no change to the premium with Adrian Flux either, but I was presented with a £35 'policy change fee' at the end of the conversation which was as surprising as it was unwelcome. I've just sold my home and moved into a rented house while I look for a permanent home so will be moving again by Christmas. That second change fee will amount to a £70 surcharge on moving home.

Bearing in mind not even the large corporate insurers were not taking this opportunity to charge their customers, I have to say I found this disappointing.

That's it... otherwise absolutely fine. I've never had a claim so I can't comment on that side of the business.

I was in conversation with Emma, about my direct debit being set up on the wrong day, which i previously asked for it to be changed to the 1st week of the month. I was about to pay over the phone to access a change of date as instructed however she appeared to hang up. The call was still going when she went silent, then call dropped. No call back received.

Excellent customer service and very helpful people to deal with.

Easy service, pleasant and knowledgeable customer service.

So impressed with Adrian Flux service having broken down for the first time in 48 years. Very easy telephone conversation. An almost immediate text giving me an eta and name of the recovery firm. Luckily fixed on site.

Spoke with very helpful agent.
But still waiting for confirmation on my
no claims bonus proof even having emailed my last three insurance companies certificates.
And confirmation that my no claims will be put on national database this time.

Can’t fault the service , everything smooth from taking out a policy to ending a policy, very helpful

Really great service when you got through to someone - helpful knowledgeable team with well priced products - but quite a considerable phone wait - I know it was after 4pm but only had confirmation my property had exchanged then.

The ease of communication and the speed in which you reacted to my request for insurance, particularly as several companies would not insure someone of my age.

i had swift,honest answers to my somewhat complicated requirements,i was glad to say goodbye to my old insurer once a new company,at a good price was found,it has taken the weight off my shoulders dealing with what i thought would be a minefield

very helpful on the phone and sorted out my insurance with a competitive price

I found transferring my van insurance onto a beach hut was very simple

The staff made my insurance transaction so easy, all done within 10 minutes from first saying hello to payment and good bye. Fantastic service and very good price! Highly recommended A+

Company is a con. Refuses to accept your evidence and tries to con you. Do not use these. Plenty of better companies out there

Excellent service with no problems encountered. A very helpful polite person on my telephone call and easy to understand. The cost of insurance was good and competitive.