Adrian Flux Reviews 

42,269
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 4,884 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, polite, and well-informed when handling various insurance policy details directly over the phone. Consumers also appreciate the efficient overall service and the refreshing ability to easily speak with a real human representative rather than an automated system. Some reviewers were not happy with receiving much higher renewal quotes than anticipated or having to pay expensive administration fees. Other people also reported frustrating experiences regarding delayed breakdown assistance or sudden communication drops during ongoing customer service calls. A few individuals felt that some advisors pushed too hard with upselling extra options they did not actually request.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as polite,... See more

Service

People report positive experiences with service, praising the polite, attentive, and helpful staff who make... See more

Price

Reviewers highlight ambiguous aspects of price, as customer experiences vary significantly. Many consumers... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting that representatives are... See more

User experience

Consumers find user experience to be very satisfying and straightforward from start to finish. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Spoke with very helpful agent. But still waiting for confirmation on my no claims bonus proof even having emailed my last three insurance companies certificates. And confirmation that my no claims... See more

Rated 4 out of 5 stars

Great to talk with someone but a little too much oversell beyond what I wanted on the day. I understand why this has to be but as I have paid more than other quotes given there’s no need to convince m... See more

Rated 4 out of 5 stars

The company representative understood my Vehicle, my Requirements and Expectations. I was offered the cover to suit my situation at a competitive and sensible price. I am not too aux fait with 'phones... See more

Rated 4 out of 5 stars

Previous insurer was hiking my premium for renewal by 33%. I have a clean driving record. Tried Adrian Flux and although the premium is higher than last year, it is still much improved on my last i... See more


Company details

  1. Insurance Agency

Written by the company

Specialist Car Insurance provider in the UK offering cheap car insurance quotes for all risks including hot hatch, modified, american, kit cars, motorbikes, motorhomes, classics and imports.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

42K reviews

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4.4

All reviews

(42,269)

4,567 reviews in the last 12 months

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Rated 1 out of 5 stars

not only did they fail to change policy…

not only did they fail to change policy to another similar car they have tried to refund money to wrong card and they have been told 3 times i have not recieved money so they prommised to send a cheque and are now denying it ?????? they havent checked anything their end suprise suprise and still claim the payed refund on a card number i dont recognise ! gasslighting time wasters im taking them to court to get my money and compensation !! usless lazy idiots dont ever use this company

July 9, 2026
Unprompted review
Adrian Flux logo

Reply from Adrian Flux

Hi Tim,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations.

Your comments have been noted and will be used to help improve our service moving forward.

Kind regards

The Adrian Flux team

Rated 5 out of 5 stars

Adrian Flux has fantastic Staff who are…

Adrian Flux has fantastic Staff who are so friendly and helpful. They also have an App that allows you to access all your documents in an instant. It’s a fabulous company and I highly recommend it plus the deals are very affordable and broad

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

I am new customer initially excellent…

I am new customer initially excellent customer service staff were excellent helpful setting my building home insurance but I don't know how helpful if any problem might accur during time covered they seem promising and I would recommend anyone one to join this company .

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

Adrian Flux provide great cover for non…

Adrian Flux provide great cover for non standard vehicles and the prices are really good. The staff are knowledgeable and helpful and their website clear and easy to navigate. So far I’ve not found anyone to beat the premium on my T6 conversion on like for like cover.

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

Simply the Best

Staff are excellent can't do enough to help you .
It's a pleasure to speak to a human being and not AI Alice when you phone them.
Highly recommend this company especially for older vehicles.

August 4, 2026
Rated 4 out of 5 stars

Good company fair price

After spending a lot of time searching for cheap van insurance I found Adrian Flux. They said they were over 50s specialists.
The guy who I spoke to , yes not a robot! was friendly and polite.
I was surprised that there was no mention of a discount for my age ? But the quote was very good and cheaper than most they get good feedback from people so I decided to give them a shot. Like most companies now you have to have an app oh well that’s the way it is now. Good company fair insurance cost. Let’s hope it’s a good renewal price next year?
It seems there is no loyalty discount anymore with insurance companies and the more experienced drivers are paying for the bad drivers? Let’s see. Would recommend AF.

August 5, 2026
Rated 1 out of 5 stars

Rubbish company.

Rubbish company.sole interest is to drag as much money out of you as possible.

August 5, 2026
Unprompted review
Adrian Flux logo

Reply from Adrian Flux

Hi,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations.

Your comments have been noted and will be used to help improve our service moving forward.

Kind regards

The Adrian Flux team

Rated 3 out of 5 stars

Insured, but not at the price I had expected

I have always insured my classic Land Rover with Adrian Flux, so you were the first choice when I purchased another classic car. A UK call centre helps.
I was a little taken aback when it came to providing the team member with my online quote. I had only acted on the advice in relation to phoning in before accepting my quote, because I wanted to take up the policy on an agreed value basis. To my surprise, the amount due had increased and I was informed that I could only add the agreed value to the policy after I had taken out the insurance and paid a further £18, yet I thought something might be sent to me to start the process, but I have heard nothing. Would I insure through Adrian Flux again? I would have to think twice. If I hadn't have needed to take the insurance out to pick the car up, I would have probably continued to shop around.

July 30, 2026
Rated 5 out of 5 stars

I would fully recommend this company

I would fully recommend this company. I was organising car insurance on behalf of someone else. Lucy was assigned to organise my car insurance Lucy was very knowledgeable and helpful.

When my car insurance comes up for renewal I will return to Adrian Flux.

August 4, 2026

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