Adrian Flux Reviews 

42,261
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 4,881 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and friendly, making interactions pleasant and efficient. Many appreciate the exceptional customer service, often highlighting the ability to speak with real people rather than automated systems. The overall service is frequently described as excellent, with consumers noting the ease and professionalism of their experience. However, some customers also noted concerns regarding pricing, finding quotes higher than other options or experiencing significant premium increases. Additionally, a few other people felt there was overselling of extras or a lack of clarity regarding cancellation fees and policy terms.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as friendly, professional, and helpful,... See more

Service

Users describe positive interactions with service, highlighting efficient and helpful customer support that... See more

Price

Reviewers mention ambiguous feedback about price, with some customers expressing satisfaction with... See more

Customer service

Customers had positive experiences with customer service, often praising the helpfulness and knowledge of the... See more

User experience

Customers consistently note positive experiences with user experience, often highlighting the ease and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Spoke with very helpful agent. But still waiting for confirmation on my no claims bonus proof even having emailed my last three insurance companies certificates. And confirmation that my no claims... See more

Rated 4 out of 5 stars

The company representative understood my Vehicle, my Requirements and Expectations. I was offered the cover to suit my situation at a competitive and sensible price. I am not too aux fait with 'phones... See more

Rated 4 out of 5 stars

Great to talk with someone but a little too much oversell beyond what I wanted on the day. I understand why this has to be but as I have paid more than other quotes given there’s no need to convince m... See more

Rated 4 out of 5 stars

Previous insurer was hiking my premium for renewal by 33%. I have a clean driving record. Tried Adrian Flux and although the premium is higher than last year, it is still much improved on my last i... See more


Company details

  1. Insurance Agency

Written by the company

Specialist Car Insurance provider in the UK offering cheap car insurance quotes for all risks including hot hatch, modified, american, kit cars, motorbikes, motorhomes, classics and imports.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

42K reviews

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4.4

All reviews

(42,261)

4,551 reviews in the last 12 months

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Rated 3 out of 5 stars

Overall service needs improvement.

Very difficult to understand your phone call, person spoke far too quickly as though he just wanted to get on with it and little attempt to understand needs.
Arrangement fee too high for service received, £60. Will be looking around for an alternative broken when renewal due,

August 6, 2026
Rated 1 out of 5 stars

Lots of extra charges added on top!

A complete money making op with lots of additional charges.

Be careful when taking out a policy with this company, of all the extra charges they may add on top. You have to read their T&Cs thoroughly, plus the T&Cs for the Insurance Company and the Credit Company if paying by Direct Debit. Three different companies, all with their own version of doing things differently and contradictory!

I purchased a Learner Driver policy by direct debit, with the knowledge that it can be cancelled at any time once the learner passes their driving test. The learner had passed their test within 4 months of cover, so informed Adrian Flux who said the policy needed to be cancelled but I still needed to pay for the full years premiem to the credit company, plus I had to pay over £60 in cancellation fees to Adrian Flux and the Insurer. This was on top of the £100 for broker fees for taking out a policy in the first place. It would have been cheaper to go direct to any insurer with a standard policy which I could continue after.

It would have even been easier to keep the AF policy running for the rest of the year if I was actually given that option, but I wasn't, as I was forced to cancel and to pay these extra costs to cancel, all in one go!

The whole idea of a learner policy should be flexible for when you pass.

Adrian Flux quote you cheaper for a learner policy just to hook you in, but they charge you more in the end. Isn't this misselling

It was defintely not cost effective to take out a learner policy with this company.

August 5, 2026
Unprompted review
Adrian Flux logo

Reply from Adrian Flux

Hi Shelly,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations.

Your comments have been noted and will be used to help improve our service moving forward.

Kind regards

The Adrian Flux team

Rated 5 out of 5 stars

Adrian Flux-car insurance

Adrian Flux was recommended by a friend & did not disapoint. Quick, Efficient & Knowledgeable about insurance policies. I would highly recommend. I had unusual requests that other insurance companies could not cope with.

August 5, 2026
Unprompted review
Rated 1 out of 5 stars

not only did they fail to change policy…

not only did they fail to change policy to another similar car they have tried to refund money to wrong card and they have been told 3 times i have not recieved money so they prommised to send a cheque and are now denying it ?????? they havent checked anything their end suprise suprise and still claim the payed refund on a card number i dont recognise ! gasslighting time wasters im taking them to court to get my money and compensation !! usless lazy idiots dont ever use this company

July 9, 2026
Unprompted review
Adrian Flux logo

Reply from Adrian Flux

Hi Tim,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations.

Your comments have been noted and will be used to help improve our service moving forward.

Kind regards

The Adrian Flux team

Rated 5 out of 5 stars

Adrian Flux has fantastic Staff who are…

Adrian Flux has fantastic Staff who are so friendly and helpful. They also have an App that allows you to access all your documents in an instant. It’s a fabulous company and I highly recommend it plus the deals are very affordable and broad

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

I am new customer initially excellent…

I am new customer initially excellent customer service staff were excellent helpful setting my building home insurance but I don't know how helpful if any problem might accur during time covered they seem promising and I would recommend anyone one to join this company .

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

Adrian Flux provide great cover for non…

Adrian Flux provide great cover for non standard vehicles and the prices are really good. The staff are knowledgeable and helpful and their website clear and easy to navigate. So far I’ve not found anyone to beat the premium on my T6 conversion on like for like cover.

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

Simply the Best

Staff are excellent can't do enough to help you .
It's a pleasure to speak to a human being and not AI Alice when you phone them.
Highly recommend this company especially for older vehicles.

August 4, 2026

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