Adrian Flux Reviews 

42,309
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 4,874 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being extremely helpful, friendly, and well-informed when handling policy details and answering questions. Consumers truly appreciate speaking directly with a knowledgeable human agent instead of dealing with automated systems, which keeps the process efficient and straightforward. Reviewers often mention that getting suitable coverage arranged takes very little time, resulting in a very pleasant overall journey. However, some customers also noted issues with aggressive upselling tactics or unexpectedly steep renewal quotes that increased costs significantly. A few other people also felt that certain administrative fees were too high or experienced frustrating communication breakdowns.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting that representatives are extremely... See more

Service

People report positive experiences with service, highlighting polite and attentive staff who answer calls... See more

Price

Reviewers mention ambiguous feedback about price, as experiences vary significantly among customers. Many... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are friendly,... See more

User experience

Customers had positive experiences with user_experience, highlighting a straightforward and efficient process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Spoke with very helpful agent. But still waiting for confirmation on my no claims bonus proof even having emailed my last three insurance companies certificates. And confirmation that my no claims... See more

Rated 4 out of 5 stars

Great to talk with someone but a little too much oversell beyond what I wanted on the day. I understand why this has to be but as I have paid more than other quotes given there’s no need to convince m... See more

Rated 4 out of 5 stars

The company representative understood my Vehicle, my Requirements and Expectations. I was offered the cover to suit my situation at a competitive and sensible price. I am not too aux fait with 'phones... See more

Rated 4 out of 5 stars

Previous insurer was hiking my premium for renewal by 33%. I have a clean driving record. Tried Adrian Flux and although the premium is higher than last year, it is still much improved on my last i... See more


Company details

  1. Insurance Agency

Written by the company

Specialist Car Insurance provider in the UK offering cheap car insurance quotes for all risks including hot hatch, modified, american, kit cars, motorbikes, motorhomes, classics and imports.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

42K reviews

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4.4

All reviews

(42,309)

4,592 reviews in the last 12 months

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Rated 1 out of 5 stars

Had my insurance with them into 3rd…

Had my insurance with them into 3rd year, plan to get agreed valuation once truck complete. Submitted all documents as agreed, Flux then said they wanted an independent valuation done at my cost. Tried to contact their recommended valuer which proved impossible to get hold of. Decided to dump Flux and go to Clasicline insurers who are affiliated with NHRA, they had the same documents and pictures submitted, agreed valuation with a competitive price on policy with recovery included. Don’t bother with Adrian Flux they have lost their way me thinks with offering so many other products.

July 31, 2026
Unprompted review
Adrian Flux logo

Reply from Adrian Flux

Hi Mark,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations.

Your comments have been noted and will be used to help improve our service moving forward.

Kind regards

The Adrian Flux team

Rated 5 out of 5 stars

Insuring with Adrian Flux is stress free!

Give timely reminders that your insurance renewal is due, then keep you informed every step of the way until actual renewal date and often follow up with a phone call and the telephone manner of the representatives is exceptional. Insuring with AF is stress free.

July 31, 2026
Rated 4 out of 5 stars

The company understood my needs

The company representative understood my Vehicle, my Requirements and Expectations. I was offered the cover to suit my situation at a competitive and sensible price. I am not too aux fait with 'phones' so have not yet downloaded the 'app' but have managed to print the Policy and am pleased that I have the cover I needed.

July 27, 2026
Rated 5 out of 5 stars

Adrian Flux car insurance - complicated and worrying issue

I had a particularly complicated issue to resolve, the customer services department (Janine,Ethen and Heather) dealt with the matter, they were considerate, and professional and sorted out my problem helping
to take the stress out of the situation for me which was very worrying.
They were a credit to Adrian Flux my new insurance company.

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service

I rang to organise motorhome insurance and the person I spoke to was super helpful and friendly and very knowledgable, I'm just sorry I didn't take a note of his name

July 24, 2026
Rated 5 out of 5 stars

Excellent

Gentlemen on the other end of the phone couldn’t have been more knowledgeable and helpful.

July 30, 2026
Rated 5 out of 5 stars

Thank you Tina Prior in the Service Team

Tina Prior in the Service Team was extremely, patient and helpful when l set up a buildings insurance policy this week.
I promised Tina l would give her an excellent review!!
Thank you.
Paul

(... l think the policy was not cheap, but l probably wouldn't have got such good service elsewhere.)

July 28, 2026
Unprompted review
Rated 1 out of 5 stars

The Agent was pleasant

The Agent was pleasant , professional etc. This time she said they were unable to quote as in competitive. When asked what the quote was it was several hundred pounds more- hence the low review .

July 31, 2026
Adrian Flux logo

Reply from Adrian Flux

Hi,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations.

Your comments have been noted and will be used to help improve our service moving forward.

Kind regards

The Adrian Flux team

Rated 5 out of 5 stars

Good communication

Good communication. Phoned back when they said they would. Asked for a change to the policy late afternoon one day received confirmation of change 6 am next morning!

July 30, 2026

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