ADS Smart Home Ltd Reviews 599

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I have worked with ADS for over four years. Their products are excellent but what also distinguishes them is their focus on customer service and attention. Importantly this extends beyond the sale and... See more

Rated 5 out of 5 stars

Second time of using ADS: first time for wifi cabling and this time for TV problems. They arrived promptly, were friendly and courteous, and quickly diagnosed the problem. Went up onto a difficult roo... See more

Rated 5 out of 5 stars

We had an ongoing pixelating issue with our TVs and Sky Q. Sky couldn't come out until early January 2023 to investigate. Popped into ADS's showroom in St Albans on the 9th December, engineers visi... See more

Rated 5 out of 5 stars

I cannot recommend ADS highly enough. We have a very challenging town house which presented many problems in terms of height and difficulties with cable routing. The ADS team led by Andrew were outsta... See more

Company replied

Company details

  1. TV store

Written by the company

ADS Smart Home Ltd are a family run business and have been trading for just over 15 years now, although many of our staff and directors have been working in the industry for longer. We cover both domestic and commercial installations and have a major client list stretching from the private, government and development sectors. We now install television with many other avenues of audio-visual and home automation including CONTROL4, Centralised TV systems, sound systems, Wifi and Data connection, CCTV, Alarms and Home Cinema (see our website for full details). We pride ourselves initially on our high level of customer service as well as the quality of our work. As a family run business, we try to offer that little bit extra taking care of customers from start to finish and offering a 12-month warranty service that is always honoured should our parts fail within that time. Field of Services… Complete Installation of… • Digital Television and Radio Aerials • Fixed European and International Satellites • Freesat • Sky plus HD and SkyQ • Satellite and Sky Multi-room • CONTROL4 Home automation • Centralised TV Systems • Sound Systems • Wifi and Data connection • CCTV Systems • Alarms Systems • Home Cinema & Projectors • New Media cabling and networking systems. • Installation of LCD and Plasma SMART Television. • Domestic and Commercial IRS Systems • Discrete wiring and discrete entertainment solutions. Customer Service As voluntary members of the CAI plus & CEDIA scheme, we are proving a commitment to our customers to provide installations of a high standard. This means that our customers receive a high level of professionalism. All installation engineers undertake a criminal disclosure (CRB) check to ensure you receive an honest and reliable service. All our senior engineers have a minimum of 3 years experience within the trade, in order to provide the best audio-visual installation advice and customer service. All engineers are qualified to work with unlimited height restrictions and are fully insured. This gives our clients total peace of mind knowing that our staff can complete projects on high buildings or apartment blocks safely. Quality Guarantee With each installation, we offer a one-year full guarantee of our work from the installation date. Health and Safety ADS are committed to maintaining very high levels of Health and Safety for staff and customers alike. This is demonstrated by our various company accreditations shown.


Contact info

4.8

Excellent

TrustScore 5 out of 5

599 reviews

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Rated 5 out of 5 stars

A very professional service

A very professional service. I’d certainly recommend and use ADS again.

November 3, 2022
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thank you for taking the time to review ADS Smart Home LTD. We appreciate your feedback and will pass this onto your engineer.

Rated 5 out of 5 stars

Perfection

These guys are perfectionists and do not leave site until everything is completed and explained….
Simon the engineer was superb and I would say don’t look anywhere else if you have any AV work doing

November 1, 2022
Unprompted review
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Reply from ADS Smart Home Ltd

Thank you for taking the time to review ADS Smart Home LTD. We appreciate your feedback and will pass this onto your engineer.

Rated 5 out of 5 stars

Excellent Service from Sam at ADS

Sam from ADS was extremely knowledgeable and was able to sort out a long-standing TV reception problem very quickly and efficiently. It was a pleasure to deal with him and I would not hesitate to call ADS again if a problem arises.

October 31, 2022
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thank you for taking the time to leave ADS and Sam a review, we will pass this on to him.

Kind Regards
ADS

Rated 5 out of 5 stars

These guys are great

These guys are great. Difficult job moving a dish from a wall to a roof. No complaining, they just got on with it with a smile. Very happy with the result.

October 29, 2022
Unprompted review
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Reply from ADS Smart Home Ltd

Thank you for taking the time to review ADS Smart Home LTD. We appreciate your feedback and will pass this onto your engineer.

Rated 5 out of 5 stars

Totally recommend 👌 👍 👏

I updated my sky system several months ago however, the system was not working for months. I almost cancelled because I thought it was unfair, paying for a service I was not using. A company called ADS came to the rescue, that's when I met Sam he is the best engineer ever, I liked his attitude and level of professional attention to his work. Sam and his colleague Michael did not give up until my service was up and running. The issue I had was extremely complex Sam and Michael persevered despite the odds. Thank you so much for making me happy. God bless you all 🙏 I totally recommend this company, thanks again.

October 27, 2022
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Hi Amina, Thank you for the very kind review, we are very pleased to see you had a great experience with our engineers. We will pass this feedback onto them.
Kind Regards
ADS

Rated 5 out of 5 stars

BRILLIANT SERVICE

Excellent service - efficient, friendly and courteous. Job completed to a very high standard at good price with guarantee. ABSOLUTELY BRILLIANT

October 25, 2022
Unprompted review
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Reply from ADS Smart Home Ltd

Thank you for taking the time to review ADS Smart Home LTD. We appreciate your feedback and will pass this onto your engineer.

Rated 5 out of 5 stars

Professional

From initial enquiry to a successfully completed job Jamie kept me informed of his timings and the processes required to replace my ariel and fit a splitter to ensure excellent signaling.
He left once he knew I was fully informed and all tv’s working well.

October 24, 2022
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thank you for taking the time to review ADS Smart Home LTD. We appreciate your feedback and will pass this onto your engineers.

Rated 5 out of 5 stars

Fast, reliable and friendly service

We had our aerial fitted and a second aerial point put into one of our bedrooms. The quote and the fitting all happened the same day and took no longer than 90 mins. Jamie and Mike were very efficient and polite and talked us through what they were doing clearly. Would definitely recommend

October 24, 2022
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Hi Katie, Thank you for taking the time to review our services, we are pleased that you had a great experience with Jamie and Mike, we will pass your feedback onto the engineers.
Kind Regards
ADS

Rated 5 out of 5 stars

Excellent service in aerial installation

Needed our aerial to be installed on the roof. They came in to quote and gave us a really good price. They were able to install it on the day and were done very quickly. We were really happy with everything including the ability to pay digitally, which is a massive plus. Excellent 👌

October 12, 2022
Unprompted review
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Reply from ADS Smart Home Ltd

Thank you for taking the time to review ADS Smart Home LTD. We appreciate your feedback and will pass this onto your engineer.

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Really messed me around.
Workers really rude and disrespectful.

October 7, 2022
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Hi, thank you for taking the time to review us, We are saddened by the content of your review as we pride ourselves on the great customer service and engineer experience we offer. Could you please email info@adsukltd.com with further details of the works and experience you have had with our company so we can investigate further.
Kind Regards
ADS

Rated 5 out of 5 stars

TV Wall Mounting - Great Job

Jamie and Mike wall mounted two TVs is my home and did and amazing job! It was really easy to book and a quick service and friendly service and it looks great. Really recommend it!

October 3, 2022
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thank you for taking the time to review ADS Smart Home LTD. We appreciate your feedback and will pass this onto your engineers.

Rated 5 out of 5 stars

Perfect aerial replacement

A absolutely faultless service from Sam. From making contact the day before, confirming arrival times the morning of the job through to final completion and paperwork the service was 1st Class. Especially taking time to explain exactly what had been done. A consummate professional from a great company.

September 26, 2022
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thank you for taking the time to review ADS Smart Home LTD. We appreciate your feedback and will pass this onto your engineer.

Rated 5 out of 5 stars

Great job by ADS

I was highly impressed with ADS for a number of reasons.
They were very quick and professional in assessing the situation and recommending alternative solutions
They then executed the job very quickly, on time and to budget. Nick and Mike were on site and got the job done efficiently, quickly and quietly.

September 22, 2022
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thank you for taking the time to review ADS Smart Home LTD. We appreciate your feedback and will pass this onto your engineer.

Rated 5 out of 5 stars

Sam the electronic engineer

Sam the engineer came out today to replace an old TV Ariel . He was on time, very efficient, knowledgeable, and left the work area very neat and tidy. Excellent work .

September 23, 2022
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thank you for taking the time to review ADS Smart Home LTD. We appreciate your feedback and will pass this onto your engineer.

Rated 5 out of 5 stars

I had Sam come out this morning

I had Sam come out this morning, on time and very polite. He turned up and was very friendly, he quickly worked out what the issue was and fixed it in a very timely manner, came back to me twice with an update and then tuned my tele in and fixed the problem to save any issues happening again.

September 22, 2022
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thank you for taking the time to review ADS Smart Home LTD. We appreciate your feedback and will pass this onto your engineer.

Rated 5 out of 5 stars

Excellent job and speedy tidy work

Sam (the engineer) turned up exactly when he said he would. Quickly identified the issues with fractured cabling, poor connections and 30+ yr old aerial. Replacement, and tidy cabling followed and he even retuned AV equipment. Excellent service.

September 22, 2022
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thank you for taking the time to review ADS Smart Home LTD. We appreciate your feedback and will pass this onto your engineer.

Rated 5 out of 5 stars

New aerial

Sam was on time and very knowledgeable, he fixed our problem and we are very happy

September 20, 2022
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thank you for taking the time to review ADS Smart Home LTD. We appreciate your feedback and will pass this onto your engineer.

Rated 5 out of 5 stars

Impressed!

Very professional - impressed with the communication, flexibility and simply doing what they said they would do in the time specified.

On the day of installation, received a notification alerting me of engineer arrival time - Daniel was very polite and friendly - he installed/managed the project taking time to explain to me how things would work and waited until I had tested all operations to my satisfaction.

Great experience from start to finish - highly recommend.

August 10, 2022
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thank you for taking the time to review ADS Smart Home LTD. We appreciate your feedback and will pass this onto your engineer.

Rated 5 out of 5 stars

Great job, friendly service

I have used ADS to reconfigure my cat6 cabling throughout my house and to install a TV ariel and sort out the ports in each room. The team has always been friendly and have a ‘can do’ attitude. The engineers arrived promptly within the 2-hour arranged time slot, and did a great job, leaving the house tidy when they left. I would definitely use ADS again and have recommended them to friends

August 6, 2022
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thank you for taking the time to review ADS Smart Home LTD. We appreciate your feedback and will pass this onto your engineer.

Rated 5 out of 5 stars

DIANE......WINCHMORE HILL ....... Very good company

The team are truly professional,the service they provide runs smooth and straightforward,resulting in work very well done.I would recommend ADS unreservedly.

July 29, 2022
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thank you for taking the time to review ADS Smart Home LTD. We appreciate your feedback and will pass this onto your engineer.

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