ADS Smart Home Ltd Reviews 599

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I have worked with ADS for over four years. Their products are excellent but what also distinguishes them is their focus on customer service and attention. Importantly this extends beyond the sale and... See more

Rated 5 out of 5 stars

Second time of using ADS: first time for wifi cabling and this time for TV problems. They arrived promptly, were friendly and courteous, and quickly diagnosed the problem. Went up onto a difficult roo... See more

Rated 5 out of 5 stars

We had an ongoing pixelating issue with our TVs and Sky Q. Sky couldn't come out until early January 2023 to investigate. Popped into ADS's showroom in St Albans on the 9th December, engineers visi... See more

Rated 5 out of 5 stars

I cannot recommend ADS highly enough. We have a very challenging town house which presented many problems in terms of height and difficulties with cable routing. The ADS team led by Andrew were outsta... See more

Company replied

Company details

  1. TV store

Written by the company

ADS Smart Home Ltd are a family run business and have been trading for just over 15 years now, although many of our staff and directors have been working in the industry for longer. We cover both domestic and commercial installations and have a major client list stretching from the private, government and development sectors. We now install television with many other avenues of audio-visual and home automation including CONTROL4, Centralised TV systems, sound systems, Wifi and Data connection, CCTV, Alarms and Home Cinema (see our website for full details). We pride ourselves initially on our high level of customer service as well as the quality of our work. As a family run business, we try to offer that little bit extra taking care of customers from start to finish and offering a 12-month warranty service that is always honoured should our parts fail within that time. Field of Services… Complete Installation of… • Digital Television and Radio Aerials • Fixed European and International Satellites • Freesat • Sky plus HD and SkyQ • Satellite and Sky Multi-room • CONTROL4 Home automation • Centralised TV Systems • Sound Systems • Wifi and Data connection • CCTV Systems • Alarms Systems • Home Cinema & Projectors • New Media cabling and networking systems. • Installation of LCD and Plasma SMART Television. • Domestic and Commercial IRS Systems • Discrete wiring and discrete entertainment solutions. Customer Service As voluntary members of the CAI plus & CEDIA scheme, we are proving a commitment to our customers to provide installations of a high standard. This means that our customers receive a high level of professionalism. All installation engineers undertake a criminal disclosure (CRB) check to ensure you receive an honest and reliable service. All our senior engineers have a minimum of 3 years experience within the trade, in order to provide the best audio-visual installation advice and customer service. All engineers are qualified to work with unlimited height restrictions and are fully insured. This gives our clients total peace of mind knowing that our staff can complete projects on high buildings or apartment blocks safely. Quality Guarantee With each installation, we offer a one-year full guarantee of our work from the installation date. Health and Safety ADS are committed to maintaining very high levels of Health and Safety for staff and customers alike. This is demonstrated by our various company accreditations shown.


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4.8

Excellent

TrustScore 5 out of 5

599 reviews

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Rated 5 out of 5 stars

Perfect results

Next-day service, clear explanation of the work needed, swift installation, perfect results - couldn't have been better.

July 13, 2022
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thank you for your feedback :)

Rated 5 out of 5 stars

Absolutely brilliant service from start…

Absolutely brilliant service from start to finish, job done to highest standards with perfection
Very polite and professional engineers and Matthew at customer service is excellent as well
A big thank you to Dave for sending in his engineers to alter the height of the wall mounted TV a week after and the service was delivered free of charge as a good will
Very grateful for that gesture
I would highly recommend ADS
Best wishes

July 8, 2022
Unprompted review
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Reply from ADS Smart Home Ltd

Thank you for your feedback :)

Rated 5 out of 5 stars

Expect perfection. You won't be disappointed

WOW …..what a delightful response to my initial enquiry for two new high speed home networks, renewal of an aged unreliable TV aerial and dish and the internal distribution system of the TV signals.
On the 27th May I met Stevan, the S in ADS, who visited promptly, exuded confidence and clearly possessed an extraordinary knowledge of all technical matters. Within two days I had a detailed schedule of suggested works, necessary new equipment and prices and the dates of the planned work. Today, ten days later, which included six days of a normal weekend plus the Jubilee period, Stevan and five of his engineers had fulfilled all my requirements perfectly.
Polite, punctual, helpful, nothing too much trouble, they were an absolute delight to have in my house.
I would recommend their company highly. Expect perfection. You will not be disappointed.

June 6, 2022
Unprompted review
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Reply from ADS Smart Home Ltd

Thank you for your lovely feedback :)

Rated 5 out of 5 stars

A rare first class experience from beginning to end!

I cannot recommend ADS highly enough. We have a very challenging town house which presented many problems in terms of height and difficulties with cable routing. The ADS team led by Andrew were outstanding and just took every obstacle in their stride, calmly and with a smile. David’s guidance and advice at our initial meeting to get a quote was invaluable and we really appreciated the “right” advice rather than just telling us what we wanted to hear. A rare first class experience from beginning to end!

March 16, 2022
Unprompted review
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Reply from ADS Smart Home Ltd

Thank you so much for your feedback :)

Rated 5 out of 5 stars

My sky satellite dish was blown off…

My sky satellite dish was blown off course over the weekend & I called ADS who were helpful & courteous on our call . Additionally the engineer called me to confirm the time of arrival on the day and again was polite , professional , informative & remedied the problem quickly. Great service!

February 24, 2022
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thank you Helen :)

Rated 5 out of 5 stars

Very efficient

Very efficient, professional service, would definitely recommend. They fixed our tv aerial after storm damaged it, thank you!

February 23, 2022
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thank you for your feedback :)

Rated 5 out of 5 stars

Excellent service from start to finish.

Excellent service from start to finish, very professional, a 'can do' attitude, clear and precise survey from David and efficient and tidy work carried out by Jamie and his colleague. I have book them again next week to undertake another job. Thanks, Sean

February 21, 2022
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thanks Sean :)

Rated 5 out of 5 stars

Extremely rapid response to our request…

Extremely rapid response to our request for help. Arrived first thing the following day and discussed what was needed and what the cost would be before the work started.

The work itself was completed quickly and efficiently by a friendly team.

First class service all round.

February 21, 2022
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thank you so much for your feedback :)

Rated 5 out of 5 stars

I give ADS Smart home LTD 5 stars…

I give ADS Smart home LTD 5 stars because they did a great job friendly workmen and reasonable prices will definitely use again.

February 21, 2022
Unprompted review
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Reply from ADS Smart Home Ltd

Great to hear! Thank you Tonie :)

Rated 5 out of 5 stars

Superb, efficient service. Highly recommended.

Superb, efficient service. Great communication. The engineers were knowledgeable, friendly and very tidy in their work. A job very well done and at a reasonable price. I have no hesitation whatsoever in recommending ADS.

February 15, 2022
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thank you for your feedback Alastair :)

Rated 5 out of 5 stars

Steve was great

Steve was great - very clear and patient. All achieved with a smile
Thank you
James

February 14, 2022
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thanks James :)

Rated 5 out of 5 stars

Brilliant

Brilliant. Steve was fantastic. Proper service with a smile.
Great work by all at ADS. Will be recommending them and Steve to the team at the block of flats we've moved to

February 14, 2022
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thank you Jeff :)

Rated 5 out of 5 stars

Good Experience

Hello. Just wanted to congratulate Andrew and James for sorting out the problem with the television in our kitchen area. They had the wit and thoroughness to investigate and reassemble the aerial wiring connection within the wall. So we now have a great signal on a brand new tele. They also helped checkout and add needed cable to another tele on the 1st floor.
A ***
Andrew and Maggie

February 11, 2022
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thank you for your feedback :)

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Came exactly when they said they would and were very knowledgeable and have solved our WiFi problems and also installed our sound bar too. Great service

February 10, 2022
Unprompted review
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Reply from ADS Smart Home Ltd

Thank you Caroline for your feedback! :)

Rated 5 out of 5 stars

Antony has popped over a few times now…

Antony has popped over a few times now to sort out our TV’s where we’ve recently moved to. Installed our new tv and sonos sound bar. Very professional and friendly. Would highly recommend.

January 31, 2022
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thank you Stefan for your feedback - enjoy your new setup :)

Rated 5 out of 5 stars

Polite and knowledgable

Bang on time, super-polite, very knowledgable, and really easy to book an appointment. Can highly recommend and will use again.

January 11, 2022
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thank you Christopher for your feedback :)

Rated 5 out of 5 stars

Highly recommend!

Really impressed with the customer service I received and they were so professional!
They came the same day that I had the quote and were done within an hour. Will be recommending to everyone and definitely using again for future projects.

December 29, 2021
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thanks so much for your feedback Emma! :)

Rated 5 out of 5 stars

I had a job done (satellite &aerial) in…

I had a job done (satellite &aerial) in my property by ADS they are excellent ( communication , service , knowledge, politeness , very clean professional
I strongly recommend them I’m so happy I had an issue with my satellite and aerial new installation and I had three company no one been able to resolve this issue apart from them with in three minute they walked into my property and they discover the problem and resolve it

Big thank you for all ADS team

December 20, 2021
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thanks so much for your kind feedback :)

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