ADS Smart Home Ltd Reviews 599

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I have worked with ADS for over four years. Their products are excellent but what also distinguishes them is their focus on customer service and attention. Importantly this extends beyond the sale and... See more

Rated 5 out of 5 stars

Second time of using ADS: first time for wifi cabling and this time for TV problems. They arrived promptly, were friendly and courteous, and quickly diagnosed the problem. Went up onto a difficult roo... See more

Rated 5 out of 5 stars

We had an ongoing pixelating issue with our TVs and Sky Q. Sky couldn't come out until early January 2023 to investigate. Popped into ADS's showroom in St Albans on the 9th December, engineers visi... See more

Rated 5 out of 5 stars

I cannot recommend ADS highly enough. We have a very challenging town house which presented many problems in terms of height and difficulties with cable routing. The ADS team led by Andrew were outsta... See more

Company replied

Company details

  1. TV store

Written by the company

ADS Smart Home Ltd are a family run business and have been trading for just over 15 years now, although many of our staff and directors have been working in the industry for longer. We cover both domestic and commercial installations and have a major client list stretching from the private, government and development sectors. We now install television with many other avenues of audio-visual and home automation including CONTROL4, Centralised TV systems, sound systems, Wifi and Data connection, CCTV, Alarms and Home Cinema (see our website for full details). We pride ourselves initially on our high level of customer service as well as the quality of our work. As a family run business, we try to offer that little bit extra taking care of customers from start to finish and offering a 12-month warranty service that is always honoured should our parts fail within that time. Field of Services… Complete Installation of… • Digital Television and Radio Aerials • Fixed European and International Satellites • Freesat • Sky plus HD and SkyQ • Satellite and Sky Multi-room • CONTROL4 Home automation • Centralised TV Systems • Sound Systems • Wifi and Data connection • CCTV Systems • Alarms Systems • Home Cinema & Projectors • New Media cabling and networking systems. • Installation of LCD and Plasma SMART Television. • Domestic and Commercial IRS Systems • Discrete wiring and discrete entertainment solutions. Customer Service As voluntary members of the CAI plus & CEDIA scheme, we are proving a commitment to our customers to provide installations of a high standard. This means that our customers receive a high level of professionalism. All installation engineers undertake a criminal disclosure (CRB) check to ensure you receive an honest and reliable service. All our senior engineers have a minimum of 3 years experience within the trade, in order to provide the best audio-visual installation advice and customer service. All engineers are qualified to work with unlimited height restrictions and are fully insured. This gives our clients total peace of mind knowing that our staff can complete projects on high buildings or apartment blocks safely. Quality Guarantee With each installation, we offer a one-year full guarantee of our work from the installation date. Health and Safety ADS are committed to maintaining very high levels of Health and Safety for staff and customers alike. This is demonstrated by our various company accreditations shown.


Contact info

4.8

Excellent

TrustScore 5 out of 5

599 reviews

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Rated 5 out of 5 stars

Wanted an old aerial removed

Wanted an old aerial removed as it was about to come loose and fall. Got an appointment for the next day and the work was done promptly and politely.

December 10, 2021
Unprompted review
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Reply from ADS Smart Home Ltd

Thank you for your feedback Robert :)

Rated 5 out of 5 stars

Excellent work

I used ADS to remove an old ariel on the roof, mount our TV and soundbar to the wall and clean up the messy wiring in front of our new house.

They did excellent work and were very tidy, polite and patient. Would absolutely use them again!

November 27, 2021
Unprompted review
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Reply from ADS Smart Home Ltd

Thank you for your feedback Kweku :)

Rated 1 out of 5 stars

Get a second quote

My tenants gave me the quote this company gave them. Fortunately I got a second quote. I didn’t need what they quoted them only needed a new booster!

November 26, 2021
Unprompted review
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Reply from ADS Smart Home Ltd

Thank you for your feedback.

As a company we really welcome our customers reviews as they are an integral part of the continuous improvement process and a way for customers to provide constructive criticism.

Our charges are a reflection of the type of business we are; providing high levels of customer service along with a quality installation and brand name you can trust.

We would very much appreciate if you would please contact us on info@adsukltd.com with more details so we can fully investigate the quotation.

Rated 5 out of 5 stars

Tv issues

Very pleased with the work the team carried out for me , very professional and fully respected my home .
Thank you !!

November 23, 2021
Unprompted review
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Reply from ADS Smart Home Ltd

Thank you Greg for your feedback :)

Rated 5 out of 5 stars

Great service from ADS Smart Home

Great service received from Jamie and Mike. Knowledgeable, professional and polite.

November 20, 2021
Unprompted review
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Reply from ADS Smart Home Ltd

Thank you Yinka for your feedback :)

Rated 5 out of 5 stars

Very pleased with the service received

Very pleased with the service received. After some initial confusion Stuart & Simon have been amazing. A breath of fresh air.

November 19, 2021
Unprompted review
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Reply from ADS Smart Home Ltd

Glad we could help you Phil! Thank you for the feedback :)

Rated 5 out of 5 stars

Home Cinema Installation

I recently got a Projector and sound system Installed by ADS Smart Home and the service was nothing short of exceptional.

It's obviously a relatively specialist job so I was very glad to find the guys and they were with me through every step. From advice on what to get, right through to installation and set up.

Steve started the process up, talking me through the various options and giving a demo in the show room. This was more than enough to convince me to go with these guys. He was honest and on point with his knowledge. Without being pushy at all. He stayed in contact throughout the entire process and has even been in touch since the job was finished to check everything is all good!

The work was carried out within 4 business days of me booking it, which also really impressed me. The two gents that installed the projector (Simon and Simon!) we're friendly, efficient and totally receptive to my barrage of questions! I was very impressed with the level of professionalism. Again, they did not leave until they were confident I was totally satisfied with the product.

Highly recommend ADS for any of this kind of work. I would book them again in a heartbeat!

November 16, 2021
Unprompted review
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Reply from ADS Smart Home Ltd

Thank you so much for your feedback Sean. Really glad the whole process has been smooth start to finish - enjoy your new home cinema :)

Rated 5 out of 5 stars

Top service from ADS Satellite Aerials

Q
Thanks Steve. Great, fast, friendly, knowledgeable service. I've used ADS before. They were super good then too

November 3, 2021
Unprompted review
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Reply from ADS Smart Home Ltd

Thank you for your repeat business Myles - and the feedback :)

Rated 5 out of 5 stars

Very pleased with the service provided

Very pleased with the service provided. The engineer called to advise when he would arrive and was able to problem
Solve the issue very quickly and professionally.

November 2, 2021
Unprompted review
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Reply from ADS Smart Home Ltd

Thank you for your feedback Alison :)

Rated 5 out of 5 stars

Professional

On time, polite, professional, organised.

October 27, 2021
Unprompted review
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Reply from ADS Smart Home Ltd

Thank you Caroline for your feedback :)

Rated 5 out of 5 stars

Great company and service provided.

Great company and service provided.
Had someone out the next day to look at our tv aerial. They offered to get someone to come in the afternoon although we weren’t able to do that time. The company were able to come at a time that suited us. Jamie and his colleague we’re very quick and efficient with the installation. Would highly recommend this company?!

October 18, 2021
Unprompted review
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Reply from ADS Smart Home Ltd

Hi Bernadette, thank you for your feedback, it was our pleasure to carry out the work for you.

Rated 5 out of 5 stars

Great service

Great service, quick and clean, efficient and helpful. Will definitely use them again.

October 8, 2021
Unprompted review
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Reply from ADS Smart Home Ltd

Thanks for your feedback :)

Rated 5 out of 5 stars

You brought light and hope to our terrible situation

I just wanted to write a review to let you know how incredible I think your staff are and how good my experience was with your company. From start to finish your booking office and admin team went the extra mile to organize an installation in my mother’s care home; with all current regulations that was enough to put other companies off. The background is – my mother went into her care home in January 2021. We never saw her for months. We literally lost communication. It’s been the worst year of our lives as her dementia took that big step forward. And the internet/WIFI was really poor in her building- so much so that we couldn’t even contact her via tablet or mobile phone due to this and of course the devices were now too difficult for mum to use. Your company brought light and hope to our terrible situation. You advised an access point which would supply a decent wifi signal to my mums room and then install a facebook portal system because it was so easy to use – mum would be able to video call us, at the touch of a single button. No locks, no codes just contact on demand. This install has changed our lives. Your staff were so accommodating during the installation; Jamie and Simon were so kind, so respectful and treated mum like an independent woman again. They behaved like they’d been working with Dementia patients for years. I cannot tell you how wonderful that was. As a family, we won’t forget what you’ve done for us. It’s changed everything from sad to super. Everything works brilliantly and mum can call whoever she likes with a camera that follows her so she can move and speak, laugh and chat like she used to. Speak to her grandchildren when her spirits need lifting on their mobiles. THANK YOU – THANK YOU – THANK YOU. You are a special company.

October 6, 2021
Unprompted review
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Reply from ADS Smart Home Ltd

Thank you so much for your glowing review!

Rated 5 out of 5 stars

So happy with ADS

So happy with ADS

They did a recce abd built the price into the job. It was all entirely seamless and we had delivery within a week of my AV system and very painless installation - the engineer even had treats tucked away for my dog ( smart move !)

My system is sleek and looks and sounds amazing and is fully integrated.

Top job all round. Super professional and just nice people to deal with.

Thank you chaps.

October 6, 2021
Unprompted review
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Reply from ADS Smart Home Ltd

Thank you :)

Rated 5 out of 5 stars

Andrew and the guys did a great job…

Andrew and the guys did a great job from start (working out how we could achieve the look I wanted) to finish (ensuring everything was fully working). Could not be happier with finished look of installed TVs. No wires in sight. Would highly recommend.

September 30, 2021
Unprompted review
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Reply from ADS Smart Home Ltd

Thank you :)

Rated 5 out of 5 stars

Francesca is a star!

Francesca is a star!

I would like to give Fran 5 stars for the services she provides, she is quick ,efficient and always so lovely. Nothing is too much and I am really happy to have her as a main contact at ADS. Thank you Fran !

September 9, 2021
Unprompted review
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Reply from ADS Smart Home Ltd

Thank you Alice :)

Rated 5 out of 5 stars

ADS Satellite and Aerials are brilliant!

I can’t recommend ADS Satellite and Aerials Ltd highly enough. I had faultless service from the company from start to finish. Both Steve and Jamie who visited my property were very knowledgeable, professional and considerate. I will definitely be using ADS for any future works.

August 21, 2021
Unprompted review
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Reply from ADS Smart Home Ltd

Thank you for your feedback Stuart :)

Rated 5 out of 5 stars

Highly recommended

Highly recommended. Very professional. Very clear communication throughout, and a reassuringly transparent approach to pricing. The job was a total recabling of a large 4 storey Grade 2 listed property made up of 10 flats.

August 19, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service. 10/10

Billy the engineer came this morning. He was fantastic. He explained everything to me clearly in a way that I could understand. He was extremely friendly and polite. He went above and beyond to check that the TV's in the house were correctly set up. Fantastic!!!

Arranging the booking with ADS was easy as Matt answered all of my questions via email. 10/10 for efficiency and 10/10 for professionalism and ADS's service in general. I would definitely recommend them.

July 23, 2021
Unprompted review
Rated 5 out of 5 stars

Outstanding service!

Can't fault them. Excellent service and superb after-care service too. They do what they say they will do and do it exceptionally. Would absolutely recommend!

July 21, 2021
Unprompted review

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