Advance Block Management Reviews 

65
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

A default court decision was made as the claim was not defended by Advance Retail Management t/a Advance Block Management. No hearing was called and no attendance was necessary. "The funds has... See more

Rated 1 out of 5 stars

Absolute scam of a company honestly. They are currently refusing have to share financial information with me as a property owner and service charge payer. I have asked for honestly any finances, I sai... See more

Company replied

Rated 5 out of 5 stars

Advance Block Management are our new agents and currently assisting us with the Lift Replacement Works. Our previous agent didn't seem interested and wasn't sending the section 20 notice we needed to... See more

Rated 1 out of 5 stars

This has been one of the worst experiences we have ever had with a company. I would strongly advise any contractor not to carry out work without full payment in advance, and I would not recomme... See more

Company details

  1. Property Management Company

Written by the company

Advance Block Management is a professional property management company. We cover all areas and manage properties and estates in England and Wales.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

65 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

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1.5

All reviews

(65)

12 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding 7-Year Partnership with Advance Block Management

We have been working with Advance Block Management for the last 7 years and they assisted us with major works that were desperately needed on our block. There are 5 blocks in our estate which is all under Advance management with a total of 155 apartments. We couldn't be more happy and can see us staying for many years to come.

July 5, 2024
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Reply from Advance Block Management

Thank you for the kind words and for leaving a review

Rated 1 out of 5 stars

Terrible service

This company do not offer the level of service as per their contract. Emails are left unanswered for months and tennants are left without a service and contractors unpaid.

June 18, 2024
Unprompted review
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Reply from Advance Block Management

Dear Ms Hankinson
Thanks for the message. I understand we have been in touch few weeks ago and this is currently in hand. This is a lovely 6 unit property and we enjoyed managing this over the years and working with the owners.
I understand Tanya is in communication with you. If there is anything further, please do not hesitate to contact us on support@advancebm.co.uk

Rated 5 out of 5 stars

5 Star review

I have dealt with Advance Block Management (In particular Ali Shah) and have found they have always been very professional and responsive.
Definitely worth a 5 star review!

March 21, 2024
Unprompted review
Rated 1 out of 5 stars

The worst block management company i…

The worst block management company i have ever had the displeasure of dealing with. Shockingly unprofessional and do not have a care in the world for the people living in the buildings they live in.

February 14, 2024
Unprompted review
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Reply from Advance Block Management

Dear Sue
Thanks for the message and sorry to hear about what you have experienced.
So that we can be able to deal with this correctly, can you kindly email us at Legal@advancebm.co.uk. We will endeavour to get back to you promptly on receipt of the email. Please do put your contact details down so we can call you back.
Thank you
Advance Block Management

Rated 1 out of 5 stars

Customer service and communication very…

Customer service and communication very bad. Property managers ignoring the issues and not efficient. Service charge and lease bills are always wrong ,even corrections are wrong. Service around the building is not good.
Very disappointed and not recommended.

February 2, 2024
Unprompted review
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Reply from Advance Block Management

Dear Ms Ketenci,
Sorry to hear about this. I understand from the notes that my colleague has been in touch and is in direct communication with yourself. I also understand my colleague has had a conversation with you over the phone yesterday and provided an update too.
We will continue to communicate with you in regards to the queries raised.
Advance Block Management

Rated 5 out of 5 stars

A* service all round

A* service all round, very professional and go out their way to help. Just wanted to give you a big thank you to everyone at ABM and especially Ali Shah for everything you've done for myself and the property / block I lived jn for nearly 7 years. Keep up the great work.



Wishing you all the best for the future.

September 11, 2023
Unprompted review
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Reply from Advance Block Management

Thank you very much for the kind words. This is very much appreciated.

Rated 5 out of 5 stars

Tanya Gill has been simply excellent

Tanya Gill has been simply excellent . She takes the time to engage with the owners and brings the comfort which was inexistant with the previous management company. She has adopted an entrepreneurial approach whereby each and every expense is appraised on cost/ benefit before making the expense. I was impressed with call outs which are now grouped to avoid single call out charges. Every penny counts. Thank you for the communication through the newsletter which is invaluable. Keep up the good work, Tanya. Best regards Faiz

October 13, 2022
Unprompted review
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Reply from Advance Block Management

Thank you very much for such a lovely review. I will pass this on to Tanya.

Rated 5 out of 5 stars

Fantastic, efficient, personal service

Our account manager Ali Shah is honestly amazing. He has made a stressful time selling our property so much easier and has gone out of his way to get information to solicitors quickly. He has provided such a personal service and we have always been able to get responses to e-mails and phonecalls. We cannot rate the service we have received highly enough. Ali is a complete credit to the business and has worked so hard to support us. We are beyond grateful for all his help.

July 13, 2022
Unprompted review
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Reply from Advance Block Management

Thank you very much for the review. This is much appreciated.

Rated 4 out of 5 stars

Need to keep in touch, but very helpful

OK I have spoken to Tanya And there has obviously been some miscommunication I was told that there were funds still outstanding after our arrangement ceasedBut I have since received an update from a representative of the companyI will say that when jobs and issues are reported that continuous feedback to Lease holder Be given because my reports and issues were blocked by the freeholder . This caused confusion about efficiency and timescale Cannot praise Tanya enough if you are working with her you will be OK

July 7, 2022
Unprompted review
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Reply from Advance Block Management

Dear Mr Brady,
Thanks for the review and getting in touch.
We would like to wish you all the best moving forward.

Rated 5 out of 5 stars

Very helpful

Very helpful.

They provided information we needed for one of our customers very quickly. They were both friendly and approachable - a very welcome contrast to many of the companies I have dealt in the last twenty years who provide similar services.

May 18, 2022
Unprompted review
Advance Block Management logo

Reply from Advance Block Management

Thank you very much

Rated 5 out of 5 stars

Efficient and professional

Tanya responded quickly and professionally to our email correspondence and managed to sort out our issues, jointly, relating to a damaged wall.
She also arranged prompt payment to the builder who undertook the repairs.

May 3, 2022
Unprompted review
Advance Block Management logo

Reply from Advance Block Management

Thank you very much

Rated 5 out of 5 stars

I wish to thank ABM for their great…

I wish to thank ABM for their great work in managing my apartment block in Sale M33. My special thanks go to Ali, Tanya and their team who oversee day to day operations there. Ali and Tanya would reply to my emails promptly, genuinely work on issues, explore options, provide updates either personally or via newsletter, and most importantly, let you see results. The latest bills from them also saw an unexpected decrease in fees which comes as a nice surprise in this challenging time. I think ABM is exemplary and we need more of these good companies in the UK. Many thanks.

April 27, 2022
Unprompted review
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Reply from Advance Block Management

Thank you very much. I will pass this on to them. Its a lovely block and we certainly aim to ensure charges are reasonable too. Thank you again.

Rated 5 out of 5 stars

A big thank you to Advance

A big thank you to Advance. Since having them as our agent in January 2020 they have increased the cleaning schedule on our site to daily cleaning which was the same price we were paying with the previous agent for bi-weekly cleaning!

The gardening visit increased to twice a month from irregular visits with the previous agent.

Our insurance and electricity cost was reduced.

Their advice to repairs and maintenance is savings itself and they think out of the box. Didn't realise how much was involved in maintenance duties until seeing how they were working as our agents. Again a big thank you. James

April 4, 2022
Unprompted review
Advance Block Management logo

Reply from Advance Block Management

Thank you for the lovely review

Rated 1 out of 5 stars

From the perspective of a leaseholder…

From the perspective of a leaseholder under Advance BM for the past 4 years. This is a company to be avoided at all costs. Totally ignore the grandstanding propaganda on their website, quoting professionalism, honesty, integrity, and transparency. What you can expect however, is a lack of professionalism, deceitful tactics, with an absolute minimum of either integrity or transparency. Their use of residents funds are often wasteful and ineffective. On a more positive note, so long as you are subservient and prepared to be used as a "cash cow" you may well indeed find them to be somewhat acceptable. Overall, a woeful and disreputable company to deal with.

January 11, 2021
Unprompted review
Rated 2 out of 5 stars

I'm living in a property ran by advance…

I'm living in a property ran by advance block management, during last month I'm asking them for some support as I consider CPM is abusing and not doing a good job at the car park, at the moment I only got "I'm sorry to heard about it, u need to contact them". Such a big help when even the pictures I sent to them prove I'm right. Not happy at all with both companies. CPM allowed by Advance Block Management

November 19, 2019
Unprompted review

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