Super fast delivery and item was in incredible condition! Item was on clearance as 'box damaged', but the box was barely damaged and the item was in MINT condition. Would buy from them again 100%!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have to say reading the one star reviews the authors are expecting perfection to, usually, an unreasonable level. Just as well complain the sun wasn't shining when item delivered. The item I ordered... See more
Company replied
Fantastic company that has been around for decades. I first used Advanced MP3 back around 2005-2008 or so, to buy my iRiver players or a Cowon D2 - I can't recall which but they were my goto compa... See more
Company replied
I ordered a CD player from the clearance section advertised as Damaged Packaging (in brackets after the item description), it arrived very quickly (give them their due) and when i opened it the label... See more
Company replied
Company details
Written by the company
AMP3 offers the latest range of Digital Music Players, Earphones/Headphones and all kinds of accessories :) Free UK shipping on most items and Price beat policy if you find an item better priced in any other UK based store.
Contact info
Suite 1, Alexander House, Eskmills, EH21 7PB, Musselburgh, United Kingdom
- 0343 289 6880
- sales@advancedmp3players.co.uk
- www.advancedmp3players.co.uk
4.5
Excellent
134 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great price, great service
Excellent selection of products at attractive prices, dispatched quickly and arrived pristine. No complaints whatsoever.
August 21, 2013
Unprompted review
Reply from Advanced MP3 Players
Hi Dave,
Thanks for your kind review. Please feel free to get in touch if we can ever help out in the future.
We hope you have a good day.
My first point of call ... excellent service
I have been buying gadgets and headphones, and speakers, and mp3 players from these guys for many years. Every time they deliver promptly, always what I ordered and with little if any fuss. No idea how big the team are but it feels like large team mentality with small team personal touch. Well done Advanced MP3 Players.
August 21, 2013
Unprompted review
Reply from Advanced MP3 Players
Hi Ray,
Thanks a lot for popping this review up. We're pleased to hear that you've enjoyed shopping with us and please feel free to contact us at any time if you think we can help out in the future.
We're actually a pretty small company so it's really good to hear that we're giving that kind of impression.
Avoid if you want to actually receive what you order
Very poor service - these people cancelled my order without justification and refused to accept any fault. I was starting to wonder why my order was taking so long to be delivered when I got an email cancelling it. Initially they said this was because my address was not confirmed on Paypal - not true (and I have plenty of Paypal orders delivered here). Then they changed tack and said it was because the address was a residential address - again not true. They asked me to send a screenshot of myself logged in to my Paypal account - bizarre and very dubious. Even after all this they refused to see any problems in their procedures or how they might learn from this. I certainly couldn't recommend them, plenty of good websites selling the same stuff out there.
June 14, 2013
Unprompted review
Reply from Advanced MP3 Players
Hi,
Thank you for your message. While I can't view the order details, since the order has been deleted and I do not have full customer details to work from since only your first name is mentioned, I do understand that our security process can seem quite strange to people.
Basically if we receive a Paypal payment where they have indicated that the account is unverified and the address unconfirmed, or if an alternate residential address is entered in the shipping details box, we unfortunately have to hold the order back to protect ourselves from any chance of the order being fraudulent. This is why we request security information so we can verify the details and proceed with the order. If the security information does not verify the payment details then we cannot proceed.
We are not alone in this process and many other companies have similar protocol when it comes to orders where there is a security issue.
If you want to reply with full details I'll be happy to look in to this specific case but otherwise hopefully the explanation of exactly why we have a security system in place will suffice.
Great customer service and products
Have ordered from them a couple of times now. Both times service and product was great and delivered on time. Had to return one product after nearly 18 months, although discontinued it was in warranty so I was offered a replacement of any similar product which was again delivered as expected.
March 25, 2013
Unprompted review
Reply from Advanced MP3 Players
Hi Alex,
Thanks for the kind feedback.
We're pleased to hear your purchases went smoothly and our returns department were able to help you out when one of your products turned faulty.
Please let us know if we can offer any assistance in the future.
A great place to order MP3 players and all the accessories
I was glad I came across this company when I was looking to buy a Cowon MP3 player. Cheaper than anywhere else, and very quick delivery. Recommended
February 11, 2013
Unprompted review
Reply from Advanced MP3 Players
Dear Martin,
Thank you for your kind feedback.
We're glad that you were pleased with the service received and we hope you enjoy your Cowon player.
Reply from Advanced MP3 Players
Hi Martin,
Thanks for posting your kind feedback. We're glad that your order arrived quickly and hope you have a good day.
Good communications, fast service and delivery. All I could ask for really.
Bought a reconditioned machine for a very decent price and it arrived next day and was in immaculate condition. More than happy with the whole experience. Wouldn't hesitate to use them again.
January 30, 2013
Unprompted review
Reply from Advanced MP3 Players
Hi Garry,
Thanks for your kind feedback. We're pleased to hear that your order worked out well and your happy with our service.
We hope you have a good day and if we can offer any assistance in the future please let us know.
Like clockwork really!
I needed a replacement for a media player that died somewhat before its time - AMP3 had the item I wanted & dispatched it within 24 hours (I did place the order on a Sunday!). The player is now installed & working well - really can't fault the service at all. It's not the first time I've ordered equipment from them, so on a 3/3 basis they always deliver! Will definitely be using them again.
Thanks for continued excellence AMP3
January 30, 2013
Unprompted review
Reply from Advanced MP3 Players
Hi Martin,
Thanks for taking the time to leave us this feedback. It's good to hear that the media player you ordered is running well and we've been able to maintain decent service across your orders.
We hope you have a good afternoon and if you need any assistance in the future please let us know.
total quality service and product
advanced MP3 players offer a very cometative price and deliver a top quality end to end experience, from the info on the listing, through purchase and to delivery, the communication is second to none
you fell informed and expectations are set and met with style
I've never had any problems, but would imagine from the way they have communicated with me, it would be delt with swiftly and no messing around
January 30, 2013
Unprompted review
Reply from Advanced MP3 Players
Hi Chris,
Thanks for your kind and in-depth feedback. We're pleased to hear that you feel we've done a good job and do feel free to contact us at any time as we'll be happy to chat.
Great service,quick response and fast delivery,5 stars.
Bought product on Tuesady night, arrived Thursday with free delivery. Had small issue with promised contents. Contacted Advance by e-mail, issue was sorted and additional item arrived within 24 hrs, all in all a very good internet shopping experince.
January 30, 2013
Unprompted review
Reply from Advanced MP3 Players
Hi Scott,
Thanks for taking the time to leave us this feedback. We're glad that the problem with the missing item was sorted out quickly for you by the customers services team.
We hope you have a good day and if you think we can lend a hand in the future please let us know.
Excellent service
Shipments arrive fast and in good order, and they keep you well informed all the time.
January 29, 2013
Unprompted review
Reply from Advanced MP3 Players
Hi Jan,
Thanks for your feedback. We're glad that you've been happy with the service you've received and feel free to contact us at any time.
Perfect
Fast friendly no hassle service. Item exactly as stated. Would use this company again. .
January 29, 2013
Unprompted review
Reply from Advanced MP3 Players
Hi,
Thanks for taking the time to leave us your kind feedback. We hope you have a great day and if we can offer any assistance in the future please feel free to get in touch.
Good prices from Advanced MP3 Players
Very happy with Advanced MP3 Players site would shop again & as good prices.
January 29, 2013
Unprompted review
Reply from Advanced MP3 Players
Hi Louis,
Thanks for taking the time to leave us your review. We appreciate your feedback and hope you have a great day.
superb
top quality product, lowest price I could find, next day delivery. Is there anything that could top that?
January 29, 2013
Unprompted review
Reply from Advanced MP3 Players
Hi Carl,
Thanks for your kind feedback. We're glad you were happy with the service and we hope your order is working out well.
Let us know if we can offer any assistance in the future.
Reply from Advanced MP3 Players
Hi Andrew,
Thanks for your review. We're glad you've been happy with the service you've received and if we can help out in the future please let us know.
We hope you have a good day.
Fantastic delivery & value for money Thanks
My items were delivered very quick & the product i ordered was fantastic & the best price i found on the internet
January 29, 2013
Unprompted review
Reply from Advanced MP3 Players
Hi Susan,
Thanks for taking the time to leave us your kind review. We're glad you were happy with the service and please feel free to get in touch if you think we can offer any assistance in the future.
Great to deal with
Fast service - there was a problem with my online order - wrong totals etc as there was a special offer on. I emailed at midnight and they responded at 9.15am and were spot on.
I had to send something back that wasn't working another time, and again, fantastic service - AMP3 actually sent out a replacement before I sent the faulty set back.
If I need anything to do with MP3, this is now the first place I look.
***** out of *****
January 29, 2013
Unprompted review
Reply from Advanced MP3 Players
Hi Jon,
Thanks for taking the time to leave us your review.
We're glad that you were happy with the service on the occasions you dealt with us and if we can help in the future please feel welcome to get in touch.
great shop with good offers
Bought the xmini max speakers in white. They are pretty much everyone's favorites so just needed to find a good offer on them.
January 29, 2013
Unprompted review
Reply from Advanced MP3 Players
Hi Adiel,
Thanks for taking the time to provide us with feedback. We hope you have a good day and if you think we can offer any assistance in the future feel free to let us know.
Everything happened as it should
Purchasing transaction on the website felt a little tricky but once done everything happened as expected. Product as expected. All good.
January 29, 2013
Unprompted review
Reply from Advanced MP3 Players
Hi Alan,
Thanks for the feedback. We're glad that the product was suitable and arrived in good time. If you wanted to pop us through some feedback as to how we could make the website easier then please feel free to drop us an email to 'sales@amp3.co.uk'.
Excellent
Fast delivery (2 days trackable online) and great product.
January 29, 2013
Unprompted review
Reply from Advanced MP3 Players
Hi Helena,
Thanks for taking the time to provide your kind feedback.
Please let us know if we can offer any assistance in the future as we'll be happy to help.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.