adventhealth.com Reviews 

70
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, most reviewers were let down by their experience overall. Many people frequently complained about unhelpful customer service, aggressive staff interactions, and confusing billing practices involving unexpected extra charges. Visitors mentioned that medical providers occasionally caused frustrating delays during necessary appointments and fell short of expectations regarding care. Others also struggled with excessively long waiting times and unprofessional behavior from facility receptionists and nurses. Though some reviewers were happy with exceptional staff members who provided genuinely kind and highly professional care. These particular patients deeply appreciated dedicated nurses and technicians who consistently made them feel very comfortable and respected throughout.

What people talk about most

Staff

Reviewers highlight ambiguous aspects of staff, with many noting that the majority of personnel are pleasant... See more

Service

People report ambiguous experiences with service, noting a stark contrast between exceptional individual care... See more

Customer service

Customers had negative experiences with customer_service, consistently describing support as horrible and... See more

Location

Consumers find location to be ambiguous as experiences span multiple cities and facilities. Reviewers... See more

Payment

Clients share negative opinions on payment, highlighting difficult billing practices and frequent errors.... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The portal a few years ago was really good then the IT people got hold of it to make "improvements"; it was been user-unfriendly ever since. I tried to send a message to my doctor but couldn't. I had... See more

Rated 2 out of 5 stars

Calling into the Mansfield, TX location for a simple rx that needed pre authorization and treated as if I was asking for some controlled substance. The Rx was denied because it needed some specific in... See more

Rated 2 out of 5 stars

I spent a total of 9 days in two trips to an AdventHealth ICU, half of which was the result of what they had done the first time. Their "star rating" goes down every time I think back to my... See more

Rated 2 out of 5 stars

I had breast cancer surgery and the pain is very bad. I received no pain meds and have not slept in two weeks. I just talked to the doctor and he said to take some Tylenol. I can’t sleep. And have h... See more


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1.7

Bad

TrustScore 1.5 out of 5

70 reviews

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1.7

All reviews

(70)

38 reviews in the last 12 months

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Rated 1 out of 5 stars

ADVENT REQUIRED Release and access of ALL previous medical history!

WARNING! ADVENT MEDICAL HAS BEEN REQUIRING PATIENTS AT FL URGENT CARE TO MAKE THEIR ENTIRE MEDICAL HISTORY AVAILABLE, AS A CONDITION TO BE TREATED.

MY ATTEMPTS TO ADDRESS WERE SHUT DOWN BY REGNL MANAGERS AND MET WITH RESISTANCE BY THEIR MEDIA RELATIONS & OTHER SUPERVISORY STAFF.

MY REQUEST FOR REVIEW & CORRECTION FOR ALL PATIENTS IMPROPERLY AFFECTED BY THIS REQUIREMENT IS GETTING NO RESPONSE.

I WAS TOLD THIS EXTRAORDINARILY BROAD RELEASE RQMT WAS INITIATED DURING COVID!! THAT’s A LOT OF PATIENTS!

I WITHHELD CALLING ADVENT CEO OFFICE, UNTIL 5/9/24, TO GAUGE HOW COOPERATIVE ADVENT STAFF WOULD RESPOND. AWAITING CALL BACK.

WHILE MY RELEASE WAS RECINDED, HOW MANY OTHERS WERE REQUIRED TO PROVIDE SUCH A RELEASE?

February 16, 2024
Unprompted review
Rated 1 out of 5 stars

This company scammed me and threatened…

This company scammed me and threatened me to sign up for their services. While traveling to Denver, I experienced mountain sickness that persisted even after a week in the city, so I decided to visit AdventHealth ER & Urgent Care Meridian on February 8 to have my blood pressure checked. Upon arrival, I was informed that Urgent Care was closing soon and they would take me to the ER instead. When I inquired about the cost, they assured me it would be a maximum of $500. All they did was check my vitals and administer IV medication to alleviate my headache and nausea. During this time, they asked if I had recently felt depressed or had negative thoughts. I said yes, because I had recently lost my job and had been feeling quite depressed for the last few months. They then insisted on transferring me to another mental ER, suspecting that I might harm myself due to depression. I clarified that I had never harbored such thoughts and was merely feeling sad. However, they threatened that if I refused to go with them, they would call the police and have me arrested, which I later discovered was untrue. They exploited my anxious and scared state to coerce me into signing up for another treatment. They assured me that the mental ER would merely confirm that I was mentally stable and then release me. Even the staff admitted they believed I was fine and wouldn't harm myself but insisted on proceeding. They forcibly placed me in an ambulance (despite my recent job loss and inability to afford another ER visit or ambulance service) and transported me to the mental facility. There, they confiscated my clothes and belongings, including my cell phone, preventing any contact with the outside world, and locked me in a cell. I was essentially arrested for feeling sad. I was later informed that no doctor was available to evaluate me, so I would have to spend the night. It was impossible to sleep due to the presence of severely mentally ill individuals screaming throughout the night. When a doctor finally arrived in the morning, they conducted an evaluation and confirmed I was fine to go home. Later, they sent me a bill for $20,681.90 for the first ER visit and $19,691.41 for the night in the mental facility. After insurance, I was still expected to pay $4,876.58, plus more than a thousand for the ambulance, and additional bills for ER physicians, despite their initial promise of a $500 maximum charge.

After I contacted WeCare adventhealth.com they said if you signed papers(they don't card that I was under pressure and intimidated) then it's your problem. When I asked for breakdown of the bill (Emergency Room-General - $17.124.42) that was charged twice they said it's their standard price and now they just ignoring my questions.

Never trust these people with your health; they will only attempt to scam you into unnecessary services to extract more money from you. This company is a scam that cares only about profit. I am currently consulting with a lawyer to sue them for the emotional damage they inflicted on me.

February 8, 2024
Unprompted review
Rated 1 out of 5 stars

Advent cares about money and not the…

Advent cares about money and not the doctors that work for them. Very sad how they treat wonderful providers. They want doctors to see too many patients per hour and when a doctor refuses to overbook they let the doctor go. Shame on you Advent health.

April 16, 2024
Unprompted review
Rated 1 out of 5 stars

Doctors and nurses are ok.

Doctors and nurses are ok. Advent billing department is the worst I have dealt with in my life. BEWARE if you can not pay your bill immediately. Get a receipt! I will never use Advent again. I'll die first. Thank you Advent!!!!!!

March 19, 2024
Unprompted review
Rated 1 out of 5 stars

Advent Health deceptive practice

Advent Health has a practice of concealing prices, leading a patient on then sending out bills weeks, even months later. This happened to us last year and again this year for a test several months ago. These people are crooks, that's the best description to give them.

November 13, 2023
Unprompted review
Rated 1 out of 5 stars

I do not recommend using any Advent…

I do not recommend using any Advent Health facility for any type of tests. They are charging me for something my insurance paid for and refuse to back down and want several hundreds of dollars that I simply do not owe. I've tried many times to speak with them and they just change their story and are basically saying I'm lying about what the doctor said to me about a mistake on their end. I've made several attempts to rectify this situation and have been treated horribly and with zero care or recognition of the details that I am providing. The management of the billing and customer service department have not treated me with respect and have not listened to me at all. They also say they tried to contact me but I've not received a message from them ever. If you call someone, leave a message!

December 1, 2023
Unprompted review
Rated 1 out of 5 stars

Unsatisfied patient

Hello, I have nothing pleasant to say at this moment about AdventHealth. I have been since the 14th of August trying to reach Amya at extension 1471. I’ve left a message on Monday at 9:35 AM and I also left another message at 2:53 PM today. This is in regards to a medical bill that I did not get service for in April 2023. I have been dealing with AdventHealth regarding my bills since February 2023. I need to get this resolved ASAP. Otherwise AdventHealth is notorious to send someone to collections. I don’t need my credit report tainted for something that I am not responsible for. I’m willing to speak to someone to have this resolved. Thank you!

April 30, 2023
Unprompted review

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