Aena Reviews 

The worst company I ever met! Their customer support just ignores the clients, they are not responding to emails or picking up the phone

Useless!!!

We had a reservation for T2 at Barcelona airport, but accidentally parked the car at T1. I called the service number and a very helpful man told me that we just needed to send an email to you to explain the situation and when we would pick up the car we could just pay for the small fare difference that would apply. The email was sent immediately, but to this day we have not received a reply. We had to pay the full amount and have to this day not received any communication nor help regarding this manner! I have sent countless emails and also tried it via the website, but to no avail. Absolutely horrible and unacceptable customer service! This company should not get away with this! No wonder the rating are so terrible!!

Information desk was super unhelpful! This curly hair woman (in her 50s who was working at 1pm on July12) was super rude when I asked her where the tax refund machine is. She pointed me to the wrong direction so I had to walk all the way with my heavy luggage. When I returned to the counter to make a review (by pressing the angry face button), she hit my hand and gave me a middle finger! This is shocking! Get another job if you can’t be professional!

Disgusting airport, had all toilet stalls looked besides one with soaking wet toilet paper. Puddles of spilt drinks everywhere, dirty seats

I reserved parking at an agreed price of 79,80. On my return I was charged 223.90 I emailed them and they said they would look into it, not heard anything since. Such a simple job of seeing my reservation and refunding the difference, seems not. Be careful people they like to rip you off.

Worst service! The website takes through the booking process smoothly and get you CC details. Then an email received saying they will check availability and get in touch! That’s it, no one you call or email seems to be able to help! It looks very suspicious for me.

Got overcharged by Aena in their Barcelona Airport car park. Refund agreed, but still waiting for the money to arrive in my account, now well after the time they say it takes to be refunded. Impossible to speak to a human being on the phone. Very unprofessional. Useless service.

Went to ask for information in El Prat Barcelona for my flight to Brussels. Curly haired woman behind the desk was so rude for no reason at all. She almost started screaming. That woman needs to chill and get another job that suits her better like working in an office without customer service.

Esto es para IBERIA Y VUESTRO CONTROL ANIMAL CRUELTY HOPE YOU SUFFER THE SAME WANT COMPENSATION FOR WHAT MY DOG SUFFERRED .Ate you aware of me legislation in Spain ?You kept my dog 12 hours without water or pee from a flight from Fuerteventura at 11 am a stop of three hours in Madrid , where you promised the dog that actually is a big size one could have water and pee .But no you didn’t when arrived to Bcn at 21’30 decided to get out luggage super important and no idea about the dog.An animal rescued from a shelter suffering at the end you took out the poor animal who was in a cage at 23’30NO ME CANSARÉ DE LUCHAR MALTRAYAFORES

Would give it 0 stars if I could. Let it be known that Barcelona airport does not have wifi. Really messes with international users when the “free” wifi is just a scam to get users to add their emails before cutting internet. After adding your email, if you choose to decline the “allow aena to send emails” the scam will load infinitely and not give you wifi. If you choose to accept it and you can confirm your email with cellular data (as it doesn’t actually give you 15 minutes of wifi that it pretends it does), rejoining the wifi just tells you that your account is already registered and boom, you still have no wifi. In fact, the aena also doesn’t have an unsubscribe from email button that most mailers do! I had to block the email manually!

Trying to use their wifi today at Madrid in the VIP lounge. It has cut me off many times during Teams calls. Then I mess around trying to connect. Wasting everyone’s time. And mine. This is hopeless in 2024. There is no need for it. Improve the wifi. Thanks.

Our flight was cancelled so we couldn’t collect her car. Spoke to Aena on the phone to try to extend against € but the rudiest possible man on the phone told us: i dont care, just pay €18 per extra day. For us it means €252 as we cannot book another flight for 10 days. Totally useless. Reading others reviews, it is in fact a scam and a way for them to make money 💰. PS: and I am a Aena club member.

I would give one star if possible. We paid for this aena parking some extra for being close to.the Airport. Our car was broken into on the day 4 (out of 8). Apparently several cars had been broken into and the staff had filed a police report. However, they did not inform us , neither by email or phone. When we arrived our car had been several days with broken window. The staff asked us to fill in all kinds of reports with very detailed information, asked us to go to file an indiividual police report and send it to them. We imagined this was for a refund. Well, we were wrong they ask you to pay for a full amount even when they were not providing the service promised, the security for our car. The only thing they said wad read our terms and conditions and you see that we do not make refunds in occasions you mentioned. Never again!

I’ve been to Pau Casals lounge in Barcelona El Prat airport several times during my layovers. However today I had one of the worst experiences of my entire life. I have a pass entrance ticket together with my wife and we arrived about 45 minutes before our entrance time. My wife is pregnant so we asked for an exception, considering the situation. The reply by a member of the staff was “we’re not a medical center”. I’ve never experienced such rudeness, lack of empathy and overall lack of capability to understand customer needs and find relevant solutions. If you can avoid spending your money in this place, it’s the best thing you can do for your peace of mind. We’ve never felt so disrespected.

Terrible terrible service. Their system is not working, you are trapped in the airport parking AND you have to pay for the entire time you spent there while trying to leave the parking because of THEIR system issues.
I've tried to get a refund from them but after reading these reviews I am not surprised why they aren't issuing the refund.

I bought two lounge passes for Barcelona airport due to a layover on our Malaga to Nantes flight.
Our flight to Barcelona from Malaga was Cancelled by Vueling (Spanish) due to Spanish industrial action at Barcelona the day before.
After a good few hours and no help from the airline we managed to get a direct flight to Nantes that night.We asked the aena lounge staff if we could use our passes in their lounge and we told no !!! We offered to pay any difference above the €41.15 if applicable.
They told us to get a refund online as we had booked online.
We did this when we could and were told that we had gone over our 15 day refund period time.So that was that.
I assume they know that flights can get cancelled by the airlines a couple of hours before departure !!
Why do they sell lounge passes so early ??
Are they that hard up they need to keep my money ??
Do they know what customer relations are ??
What ever happened to common sense ??
DO NOT use unless you are a CLAIRVOYANT

This airline is absolutely horrible. First they cancel our first flight that we woke up at 5 in the morning for, then we proceed to wait until 4 pm for our next flight. And guess what? We don’t even have a pilot or crew to fly the plane. The people working these airlines are so incompetent and distrustful. Never EVER book flights with aena. I never knew such bad airlines ever existed, until i flew aena.

Utterly inept. I've booked VIP lounges, they sent me documents in a format that cannot be recognised. I have sent several requests for help and they always ignore. Today I tried to book car parking at Valencia airport and the same problems that others have reported. What a farce!

An overall solid experience with the car rental app. It's user-friendly, and the added convenience of ordering parking, especially for airport use, is a nice touch. The inclusion of flight information is helpful.

Alicante aeropuerto colas impossible . Alucante security impossible queues not all security lanes open. A joke. Cutting costs at travellers expense. Not as bigger joke as the Orwellian security impossed by our oppressive governments in the 1st place.