Just one of the staff seems like she didn’t want to be there, customer service needs training for her serving tea / coffee.
Quality: 5
Staff: 2
Value for money: 3
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The information on this page is based solely on product reviews written by customers of AFerry.com via Trustpilot.
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All was fine, we arrived 2 hours before our scheduled ferry and with no problem we were allowed to board the earlier ferry.
Quality: 5
Staff: 5
Value for money: 5
Very happy with service thank you
Quality: 5
Staff: 5
Value for money: 5
Generally, I am happy
Quality: 5
Staff: 4
Value for money: 4
Friendly staff, food was nice
Quality: 3
Staff: 5
Value for money: 3
check staff very helpful staff on bord very good,
Quality: 5
Staff: 5
Value for money: 5
Thank you
Quality: 5
Staff: 5
Value for money: 5
I really appreciate the flexible travel
Quality: 5
Staff: 5
Value for money: 4
Dear AFerry.com team, Thank you for your email. I appreciate the service provided and would like to share my feedback. Overall, I had a positive experience using your platform. The booking process was straightforward, and I found the website easy to navigate. The information provided about the ferry options was clear and helpful, allowing me to make an informed decision. However, I believe there could be some improvements in customer support. I had a few questions during the booking process, and it took longer than expected to receive a response. Enhancing the responsiveness of your support team could greatly improve the overall customer experience. Thank you for the opportunity to provide feedback. I look forward to using AFerry.com again in the future. Best regards, Jamaal mahamed
Quality: 5
Staff: 5
Value for money: 5
Missed the ferry as been stuck on the motorway for 90 minutes, truck on fire. They rebooked us for another, just 30 minutes after our initial booking! Amazing! Thanks!
Quality: 5
Staff: 5
Value for money: 5
Amazing experience!!!👏👏👏
Quality: 5
Staff: 5
Value for money: 5
Dover to Dunkirk is the route I favour and only DFDS operate it. Never had a problem
Quality: 5
Staff: 5
Value for money: 5
Might i suggest you run one ferry crossing for all coaches with children and lorries only, as on our last crossing we had six coach loads of children wandering and charging around the boat screaming and making a noise much to the displeasure of other passengers. As one crew member said "be ready for pandemonium."
Nice and enjoyable leisurely trip
Quality: 5
Staff: 5
Value for money: 5
Very good quality service!!!
Quality: 5
Staff: 5
Value for money: 5
In time but food could be better.
Quality: 4
Staff: 4
Value for money: 2
Very friendly lounge staff and good service
Quality: 5
Staff: 5
Value for money: 5
Everything OK
Quality: 5
Staff: 5
Value for money: 5
Very good!
Quality: 5
Staff: 5
Value for money: 5
Good service on time good customer service
Quality: 4
Staff: 5
Value for money: 4