Overall a very good website and gives the best prices for ferry crossings Dover to Calais. They don't charge a service fee, like some of the other comparison sites. I once had to make a change and A F... See more
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Review summary
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Reviews shaping this summary
It always works for the booking itself, but adding extras (like the pet lounge on a Calais - Dover ferry was impossible)
I liked the fact that there are no hidden fees when booking, you are able to save any quote and go back to it and find it's exactly the same as advertised. The team are genuinely interested in helping... See more
We have used AFerry for many years to book our ferries going to France for our holidays towing our caravan. This time we used them for going to Spain. It's so simple to input the car and caravan size... See more
Company details
Written by the company
AFerry.com is the world's leading ferry platform enabling customers to book ticket with 150 major ferry operators on over 3000 ferry routes worldwide.
Written by the company
Contact info
United Kingdom
- www.aferry.com
4.4
Excellent
65K reviews
Asks customers to review
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Basics are fine but add-ons more difficult
It always works for the booking itself, but adding extras (like the pet lounge on a Calais - Dover ferry was impossible)
August 3, 2026
Aferry is crystal clear and simple to…
Aferry is crystal clear and simple to use. Pricing reasonable compared to market. Thanks
August 3, 2026
Easy to use App great service in very…
Easy to use App great service in very reasonable price.
August 1, 2026
Unprompted review
It’s very easy to book online.and I got…
It’s very easy to book online.and I got a ticket same day as well.price also reasonable.
July 31, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very aggressive, Racist and Rude
Very aggressive and rude staff specifically on the French side. I was 5 minutes late from planned booking while I had already received a message ferry is late 25 minutes and rude and racist staff member said you are late so take the next ferry at 1am which will be after 2.5 hours. I said give me your name and ill complain about you and he called police. Such a baby and racist brought up. It was humiliating. I will raise a complaint but first I'll report him to local police for harassment and unlawful detention.
July 30, 2026
Unprompted review
Reply from AFerry.com
Good afternoon,
We apologise if you were dissatisfied during your time on board the ship. However, it seems that your review is not related to your experience with AFerry. Could you please post this comment on the product review instead?
If you had a positive experience with AFerry, we kindly ask that you consider updating your review to reflect a 4 or 5-star rating.
Thank you for your understanding in this matter.
Regards,
AFerry
No customer service
No customer service. My 2 year old has broken his leg, we sail tomorrow and I've been waiting for a response from a chatbot for nearly two hours and there isn't even a number to call.
July 31, 2026
Unprompted review
Reply from AFerry.com
Thank you for your review.
Please note that our customer service team is available from 9:00 AM. We have already responded to your enquiry and are currently waiting for some additional details from you so that we can investigate the matter further and assist you as quickly as possible.
Once we receive the requested information, we'll be happy to help resolve this for you.
From booking to sailing to coming home
From booking to sailing to coming home, the information and communication was great. Was the first time using them but won't be the last.
July 28, 2026
Unprompted review
If you read "This fare is…
If you read "This fare is non-refundable, but may be amendable subject to availability and any applicable fees" do not think of amending the booking for a £20 fee but rather expect a fee three times more expensive than the price of a "cheap" ticket.
July 30, 2026
Reply from AFerry.com
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that the amendment fee came as such an unpleasant surprise.
We completely understand how frustrating it is when the cost to amend a ferry booking is significantly higher than expected, especially when the original ticket was purchased at a low promotional fare. The wording, "This fare is non-refundable, but may be amendable subject to availability and any applicable fees," refers to the ferry operator's fare rules. Depending on the fare type and availability, amendment charges and any fare difference can sometimes exceed the original ticket price.
We appreciate your comments and understand why this experience was disappointing. We have passed your feedback on to the ferry operator on your behalf, as we believe it is important for them to understand how this wording can create different expectations for customers. We hope your comments will help improve the clarity of their fare conditions in the future.
Thank you again for sharing your experience.
It was so quick & easy to put in my…
It was so quick & easy to put in my details when prompted.
I had a look at dates & times on other sites a few days ago which was a lot more complicated.
So thank you.
July 30, 2026
I have used A ferry for many years…
I have used A ferry for many years never a problem, many thanks.
July 30, 2026
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